RE: download problems on Netscape

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We're using Netscape 1.0 and last month we tried several times to download
2.0 but were unsuccessful. After waiting for 20-30 minutes for the download
to complete we finally got a window that said "unable to launch external
viewer error code=16". We thought it was because our version of Netscape
was so old that the new one wasn't able to compatibly lay over it. Someone
at Netscape technical support had told someone that that sometimes was the
case. That if you didn't upgrade each time a new version came out that it
was often difficult to do double or triple upgrades successfully.

Well, today we tried to download several other programs (StuffIt Expander,
Real Audio, and QuickTime to name but afew) and each time we got the same
results. It appeared as if it were downloading. But after 15-30 minutes
when the transfer should have been complete we got the same error message
"unable to launch external viewer error code=16). Can anyone tell us why
this is happening? And what we can do to fix it?

Thanks!

Jacquie
Folsom Public Library staff
folib@footnet.com
916-355-7374

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