IP-TEC - Infopeople Technical Service Archive: RE: download problems on Netscape

RE: download problems on Netscape

Cecil Andrews (candrews@redshift.com)
Tue, 26 Mar 1996 05:08:59 -0800

At 07:15 AM 3/23/96 -0800, you wrote:
>Help!
>
>We're using Netscape 1.0 and last month we tried several times to download
>2.0 but were unsuccessful. After waiting for 20-30 minutes for the download
>to complete we finally got a window that said "unable to launch external
>viewer error code=16".

I'm assuming from the programs you mentioned that you are using a Mac, but
the solution should apply to either platform. I suspect that you have an
external viewer or "Helper Application" configured for executable files. In
Netscape, when you click on a file to be downloaded you should get a dialog
box asking you if you want to "Save to Disk", or to "Configure a Viewer".
If you do NOT get this dialog box then someone has "Configured a viewer"
(this happens quite frequently). The fix: With Netscape running, go to
Options, Preferences, Helper Application and make sure nothing is configured
for executable files - these are .exe files in the PC world.

I'm sure you'll get additional comments from Mac users out there, and
perhaps I'm off track here, but I think looking at Helper Applications would
be a good place to start.

Cecil Andrews, Information Systems Manager, City of Seaside
Community Partner, Infopeople Project, Seaside Library
Voice:(408) 899-6249 BBS:(408) 899-6397
http://bbs.ci.seaside.ca.us/

"The distant lights, as yet unseen, are the reason for our travels."