Do you find yourself repeating the same steps over and over again with your users (placing holds, renewing items, checking records)?
Do you need to teach your staff a new skill (ILS/ALS change, new policy, Office '07)?
How many times have you explained in person or on the phone how to search your catalog and online databases?
While explaining/showing people personally is important you can also create an instructional screencast that they can access any time that they're on a computer (especially at their point of ne
