Customer service

Handling Challenging Situations: What Do I Do Now? Part II of II

May 21, 2013

Tuesday, May 21, 2013
Start Time:
Pacific - 12 PM, Mountain - 1 PM, Central - 2 PM, Eastern - 3 PM
Presenters: : Leah Esguerra and Kathleen Lee

Handling Challenging Situations: What Do I Do Now? Part I of II

May 14, 2013

Tuesday, May 14, 2013
Start Time:
Pacific - 12 PM, Mountain - 1 PM, Central - 2 PM, Eastern - 3 PM
Presenters: : Karen Strauss and Leah Esguerra

Keeping Your Library Safe: Black Belt Librarians

Jan 8, 2013

Tuesday, January 8th, 2013
Start Time:
Pacific - 12 PM, Mountain - 1 PM, Central - 2 PM, Eastern - 3 PM
Presenter: : Warren Graham

Warren Graham

Communication Is More Than Words

Feb 12 - Mar 11, 2013

An Infopeople Online Learning Course (LSSC approved)

Dates: Tuesday, November 5, 2013 – Monday, December 2, 2013

Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others (about payment)

Instructor: Cheryl Gould

Creating Great User Experiences: Taking Libraries beyond Customer Service

Aug 13 - Sep 9

An Infopeople Online Learning Course

Dates: Tuesday, August 13, 2013 – Monday, September 9, 2013

Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others (about payment)

Instructor: Aaron Schmidt

Customer Service Challenges: Dealing with Difficult Patron Behavior

May 7 - June 3, 2013

An Infopeople Online Learning Course
Dates: Tuesday, May 7, 2013 – Monday, June 3, 2013
Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others (about payment)

Instructor: Mary Ross

Being Customer Focused: New and Emerging Trends in Customer Service

Mar 21, 2012

Wednesday, March 21, 2012
Start Time:
Pacific - 12 PM, Mountain - 1 PM, Central - 2 PM, Eastern - 3 PM
Presenter: : Gretel Stock-Kupperman

Gretel Stock-Kupperman

Improvisation at Work! Communicating and Innovating in Your Library

Jan 25, 2012

Wednesday, January 25, 2012
Start Time:
Pacific - 12 PM, Mountain - 1 PM, Central - 2 PM, Eastern - 3 PM
Presenters: : Cheryl Gould and Chris Sams

Intellectual Freedom: Basic training for new staff and a refresher for the rest of us

Thursday Jan 12, 2012

Thursday January 12, 2012
Start Time:
Pacific - 12 PM, Mountain - 1 PM, Central - 2 PM, Eastern - 3 PM
Presenter: : Mary Minow

Mary Minow

Due to techhical problems this webinar had to be rerecorded.  The chat, q&a, and closed caption transcript are from the original webinar.

Empowering Your New Library Customers

Format: Meeting Room

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Fee: $75 for those in the California library community.

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