Customer service

Keeping Your Library Safe: Black Belt Librarians

Jan 8, 2013

Tuesday, January 8th, 2013
Start Time: Pacific - 12 PM, Mountain - 1 PM, Central - 2 PM, Eastern - 3 PM
Presenter: : Warren Graham

Warren Graham

Communication Is More Than Words

Feb 12 - Mar 11, 2013

An Infopeople Online Learning Course (LSSC approved)

Dates: Tuesday, February 12, 2013 – Monday, March 11, 2013

Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others (about payment)

Instructor: Cheryl Gould

Creating Great User Experiences: Taking Libraries beyond Customer Service

Mar 13 - Apr 8, 2013

An Infopeople Online Learning Course

Dates: Tuesday, March 12, 2013 – Monday, April 8, 2013

Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others (about payment)

Instructor: Aaron Schmidt

Customer Service Challenges: Dealing with Difficult Patron Behavior

May 7 - June 3, 2013

An Infopeople Online Learning Course
Dates: Tuesday, May 7, 2013 – Monday, June 3, 2013
Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others (about payment)

Instructor: Mary Ross

Being Customer Focused: New and Emerging Trends in Customer Service

Mar 21, 2012

Wednesday, March 21, 2012
Start Time: Pacific - 12 PM, Mountain - 1 PM, Central - 2 PM, Eastern - 3 PM
Presenter: : Gretel Stock-Kupperman

Gretel Stock-Kupperman

Improvisation at Work! Communicating and Innovating in Your Library

Jan 25, 2012

Wednesday, January 25, 2012
Start Time: Pacific - 12 PM, Mountain - 1 PM, Central - 2 PM, Eastern - 3 PM
Presenters: : Cheryl Gould and Chris Sams

Intellectual Freedom: Basic training for new staff and a refresher for the rest of us

Thursday Jan 12, 2012

Thursday January 12, 2012
Start Time: Pacific - 12 PM, Mountain - 1 PM, Central - 2 PM, Eastern - 3 PM
Presenter: : Mary Minow

Mary Minow

Due to techhical problems this webinar had to be rerecorded.  The chat, q&a, and closed caption transcript are from the original webinar.

Empowering Your New Library Customers

Format: Meeting Room

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Fee: $75 for those in the California library community.

Fully Engaged Customer Service

Course Instructor: Cheryl Gould

Fee: $75 for those in the California library community.

Experienceology: 8 Steps to Better Library Experiences

  • Would you like to improve your library's user experience?
  • Wondering how the Experience Economy applies to you?
  • Wish you could wave a magic wand and upgrade your facilities?

Attend the Experienceology workshop to learn a straightforward process that re-frames your library from the user's point of view. Experienceology takes a library visit and breaks it into 8 sequential steps, allowing you to analyze all aspects of your experience and prioritize changes.

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