Respondent Unique Key,Completed Date,[1] In which state do you reside?*,[2] What is your age range?,[3] How many years have you worked in a library?,[4] What is the highest level of education you have completed?,Name:,Email:,[6] I work in the following type of library:*,[7] My position is: (May check more than one if applicable)*,,,,,,,[8] My work assignments include: (Check all that apply)*,,,,,,,,,,,,,,,,,,,,,,,,,,,[9] I choose which Infopeople courses to take:*,"[10] Within existing budgetary guidelines, I approve expenditures on Infopeople training:*",[11] My budget for Infopeople training for the coming year is likely to be:*,[12] I am willing to participate in Infopeople training in the following formats (check all that apply):*,,,,,,,[13] My preferred training format is (check one):*,[14] I attend training events for the following reasons (check all that apply):*,,,,,,,,,,[15] Administration/management/supervision,[16] Adult services,[17] Buildings/facilities,[18] Cataloging and technical services,[19] Children's services,[20] Collection development,[21] Customer service,[22] Digitization,[23] Emerging technologies,[24] Grant writing and fundraising,[25] Information literacy,[26] Instructional skills,[27] K-12 services,[28] Leadership,[29] Library fundamentals,[30] Library-specific computer skills,[31] Literacy,[32] Marketing and public relations,[33] New service models,[34] Outreach/community partnerships,[35] Personal and professional development and efficiency,[36] Planning,[37] Preservation,[38] Records management,[39] Reference,[40] Searching skills,[41] Serving diverse communities,[42] Technology/network management,"[43] Training in sources or techniques for specific subject areas (e.g., business, genealogy, government documents)","[44] Website design, development, & maintenance",[45] Young adult/teen services,[46] Please describe a library-related situation or problem that you have personally experienced that could be improved if you or others received outside training.,[47] Please list any additional workshops or courses that you would like Infopeople to offer.,[48] Please add any additional comments that you would like to make regarding training in general or Infopeople training in particular.
INQ-20070330202313-244397546,3/30/2007 20:29,5,4,5,5,Leslie Tanaka,leslie.tanaka@sjlibrary.org,1,,,3,,,,,,,,,,,7,,,,,,,,,16,,,,,,,,,,26,,1,3,5,1,,3,,5,6,7,7,1,2,3,4,5,6,,8,,,1,2,2,3,1,2,1,2,1,2,2,2,1,1,2,2,2,2,1,1,1,1,2,2,2,1,2,2,2,2,1,Conflict resolution between employees with union implications,,I am generally very pleased with inforpeople workshops. I do think that having some follow-up work to do after a workshop might encourage brain retention.
INQ-20070330202451-1043055266,3/30/2007 20:56,5,5,5,5,Nancy Martinez,nmartinez@lodi.gov,1,1,,,,,,,,2,,,,,,,,,,,,,15,,17,,,,,,,,,,,2,2,2,1,,3,,5,,7,1,1,,3,,,6,,,,,1,1,2,2,2,2,1,1,1,1,1,3,2,2,3,2,2,1,1,2,2,1,2,2,2,2,2,2,2,1,2,Dealing with patrons exhibiting undesirable behaviors and dealing with the police in those situations.,"General guidelines for writing RFP for equipment, etc.",The InfoPeople workshops are well worth the time and registration fee.
INQ-20070330202455-1883936556,3/30/2007 20:27,5,3,2,5,Sharon Senser,dearanxiety@gmail.com,1,,,3,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,,,1,3,2,1,2,3,,,,7,1,1,2,3,4,,,7,,,,2,4,4,4,1,2,1,3,1,3,2,2,1,1,3,2,2,4,3,3,2,3,3,4,2,3,1,3,4,3,1,handling difficult and mentally ill patrons - a common issue in our inner-city library.,,
INQ-20070330202559-195890535,3/30/2007 20:53,5,5,5,6,Dennis Tucker,dennis@dctucker.net,7,1,,,,,,,,2,,,,,,,,,,,,,,,17,,,,,,,,,,27,1,1,2,1,2,3,4,5,6,7,5,1,,3,4,,6,,,,,1,4,2,3,4,2,1,1,1,2,1,1,4,1,1,1,4,2,1,2,1,1,2,2,3,3,4,1,3,2,4,Implemented a wireless network.,,What I've attended so far has usually been great!
INQ-20070330202653-647924122,3/30/2007 20:43,5,3,5,5,Chris Spitzel,cspitzel@ci.pleasanton.ca.us,1,,,3,,,,,,,,,,,7,,,,,,,,,16,,18,,,,,,,,,,1,3,2,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,2,4,4,4,1,2,2,4,1,4,2,2,1,2,3,3,4,2,2,2,1,4,4,4,2,2,2,4,3,3,3,,new/great children's or YA books (maybe a half day workshop?),"I have found the quality of Infopeople trainers to be superb.  I have been frustrated occasionally by tedious technical glitches in computer training classes (usually beyond the trainer's control), but I generally jump at the chance to take an Infopeople workshop if I feel that it will help me significantly with an aspect of my job.  I very much appreciate the breadth and caliber of Infopeople classes."
INQ-20070330202701-618961927,3/30/2007 20:32,5,2,2,7,Lori Strickler,loristrickler@mailshack.com,4,,,3,,,,,,,,,,,,,,,,,,,,,,,19,,,,,,,,,1,3,5,1,,3,4,5,,7,2,1,2,,4,,6,,,,,3,4,4,3,4,1,2,2,2,4,4,3,4,4,4,3,4,2,3,4,1,2,3,2,1,1,3,3,1,1,4,Finding ways to deliver frequently requested information to many users simultaneously when web access may not be available.,Anything aimed at tips for running a one-person library!,
INQ-20070330202808-1284065740,3/30/2007 20:33,5,5,5,5,Sharon Clairemont,sclairem@slis.sjsu.edu,4,1,,,,,,,1,2,,,,,,,,10,11,,,,15,,17,18,,,,,,24,,,,2,2,2,1,2,3,4,5,6,7,3,1,2,3,4,,,,,,,4,4,4,4,4,4,2,1,1,4,4,2,4,2,3,4,4,2,1,3,1,1,2,4,2,1,4,2,2,2,4,,,
INQ-20070330202928-1038078723,3/30/2007 20:34,5,4,1,5,Gail Jebbia,gjebbia@gmail.com,1,,,3,,,,,1,,,,,,7,,,,,,,,,16,,18,,,,,,,,,,1,3,1,1,2,3,4,5,,7,1,1,2,3,4,5,,,,,,3,2,4,4,1,1,1,3,3,4,3,2,1,1,3,2,4,3,3,2,1,1,3,4,1,1,2,3,2,4,1,,,
INQ-20070330202956-1380510993,3/30/2007 20:42,5,5,5,5,Sallie Pine,slpine@comcast.net,1,,2,,,,,,,,3,,,,,,,,11,,,,,,,18,,,,,,,,,,2,3,5,1,2,3,,,,7,1,1,2,3,,,,7,8,,,3,2,2,4,4,2,2,1,1,2,2,2,3,3,3,2,4,4,2,2,2,3,3,3,1,1,3,4,1,4,2,service at public desks could be improved with some specific training on subjects such as law and business.,"I'd like to see someone talk about collecting graphic novels, and not just for teens.    What are some good models for doing roving reference?  Can we make it work without having hand held computers?    Would love to see a collection management session on reference material.  There's a lot out there about weeding, but nearly all of it is about circulating collections.  How should we be looking at it now, in the more digital age?    Everyone has gotten into strategic planning, and Sandra Nelson seems to own it for libraries.  Are there other models?",Joe Barker is fantastic!
INQ-20070330203134-1873384767,3/30/2007 20:42,5,5,5,5,Marti Goddard,mgoddard@sfpl.org,1,,2,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,27,2,3,5,1,,3,4,5,,7,1,1,2,3,4,,6,,,,,1,2,3,4,3,4,1,3,1,2,2,4,4,1,4,3,3,4,2,1,2,2,3,4,2,2,1,4,4,4,3,,Project analysis and planning for implementation of new services,
INQ-20070330203458-1003832544,3/30/2007 20:43,5,5,5,5,Cornelia van Aken,cvanake@yahoo.com,1,,2,,,,,,,2,,4,,,,8,,,11,,,,,16,,18,,,,,,,,,,2,3,5,1,2,3,,,,,1,1,2,3,4,5,6,7,,,,1,2,4,4,1,4,1,4,2,3,2,2,1,1,4,2,4,3,4,1,1,1,4,4,4,4,3,4,3,4,1,Dealing with disruptive unaccompanied children in the library.,Wish you would offer some of the leadership workshops again; I missed some of them.,
INQ-20070330203547-794829819,3/30/2007 20:46,5,5,5,5,Wynne Weiss,absweiss@aol.com,6,,2,3,,,,,,2,,4,,,7,8,,10,11,,,14,15,16,17,18,19,,,,23,24,25,26,,2,2,5,1,2,3,4,5,6,,1,1,2,3,4,5,6,7,,,,1,1,1,3,2,2,1,2,2,2,2,2,2,1,3,3,2,1,1,1,1,1,3,3,2,2,2,2,2,2,2,Influencing library staff to become more marketing-   minded when dealing with the public,Fundraising and working with volunteers or Friends  of the Library groups,
INQ-20070330203816-1117632538,3/30/2007 20:47,5,4,5,2,Rosemary Gomes,rgomes@aclibrary.org,1,,2,,,,,,,,,,,,,8,,,11,,,,,,,,,,,,,,,,,2,3,5,1,,3,4,5,6,7,3,1,2,3,4,5,,,8,,,2,3,2,3,3,3,2,4,2,3,3,2,3,2,2,2,3,2,2,2,2,3,3,3,3,3,2,3,3,3,3,My Library is converting from Anzio to MilCirc. It would be very useful to receive in-depth training in MilCirc.,Dealing with culturally diverse communities; how to encourage understanding/sensitivity in staff,
INQ-20070330204239-2143285271,3/30/2007 20:52,5,5,5,5,Julie Winkelstein,jwinkelstein@aclibrary.org,1,,,3,,,,,1,,,,,,7,,,,11,,,,15,16,,18,,,,,,24,,,,1,3,5,1,2,3,4,,,7,2,1,2,3,4,5,6,,,,,1,2,2,3,2,3,3,3,2,1,3,3,3,1,3,3,3,1,2,1,2,1,3,3,3,3,1,3,3,3,3,"Need for a more diverse staff or a staff that understands more fully working with a diverse/international community. This would include materials, signage, language and programs.","1. Strategic planning, mission statements - creating new ones and working with existing ones.    2.How to use new technology, a hands-on class, including MP3 players, IPods, flashdrives, putting photos and videos on a library website.",I appreciate the range of classes offered by Infopeople!
INQ-20070330204403-715081981,3/30/2007 20:47,5,5,5,5,Andrea Jason,ajason @city.newport-beach.ca.us,1,,,3,,,,,1,,,,,6,,,,,11,,,,,,,,,,,,,,,26,,1,3,5,1,,,,,,,1,1,2,3,,,,,,,,3,2,4,4,4,2,4,2,2,4,4,3,4,4,4,2,4,3,2,3,2,3,4,4,2,2,4,3,2,4,3,,,
INQ-20070330204803-469346909,3/30/2007 20:53,5,3,2,5,Daisy Porter,daisy.porter@sjlibrary.org,1,,2,,,,,,,,3,4,,,7,8,,,,,,14,,16,17,18,,,,,23,,,26,,2,3,2,1,2,3,4,,,7,2,1,2,,,5,,,,,,2,3,2,4,2,1,3,4,3,1,2,2,3,2,4,3,2,2,1,2,1,3,4,4,1,2,3,4,4,3,2,,,
INQ-20070330211828-333457041,3/30/2007 21:30,5,4,2,5,michele hampshire,swanroad@gmail.com,1,,,3,,,,,1,,3,,,,7,,,10,11,,,,,16,,,,,,22,23,24,25,,,1,3,2,1,2,3,4,5,6,7,4,1,2,3,4,,,,,,,2,2,4,4,3,3,3,2,1,3,3,3,4,2,3,2,3,2,2,2,1,3,4,4,3,4,3,2,3,1,3,"Many reference librarians are unable to assist patrons with even basic computer functions with software we offer including Word, PowerPoint, and Excel.  A patron was frustrated because no one could tell him how to insert a page number into a Word document.  Obviously, I wish all reference librarians had some competency with the software, but with outside training they could at least learn the skills to know how to  discover the answer to their problem.  A course covering the most used features of various software programs (including how to the answer in the help files!!!) would be helpful for a lot of people.",1. Intro to Flash or other animation. 2. Podcasting/Videocasting/Audiocasting software and hardware.,Infopeople training is wonderful and popular.  I often miss the really good in-person workshops because they sell-out quickly. :(
INQ-20070330211921-936363735,3/30/2007 21:55,5,4,2,5,Linda Rudell-Betts,lrudellbetts@verizon.net,1,,,3,,,,,1,,3,,,,,,9,10,,,,,,,,18,,,,22,23,,25,,,1,3,5,1,2,3,,5,6,7,1,1,2,3,4,5,6,,,,,1,1,3,2,4,2,1,2,1,3,2,3,4,1,4,2,3,3,2,3,1,1,3,3,1,2,2,2,1,2,4,interacting with mentally ill or irrational patrons in library reference environment.,"Navigating library cultures: civil service, academic or private industry",
INQ-20070330212632-1837908029,3/30/2007 21:49,5,4,4,7,Sharon Radcliff,sradclif@stmarys-ca.edu,2,,,3,,,,,,,,,,,,,,10,11,,,,,16,,18,,,,22,,24,25,,,2,3,2,1,2,,4,5,6,7,1,1,2,3,4,5,6,,,,,3,3,3,3,3,3,3,1,1,1,1,1,3,3,3,2,2,3,3,2,2,3,4,4,1,1,1,3,1,1,4,"Teaching in an academic setting, I am always looking for ways to make learning more active and interactive. Also I like anything that is subject specific to help develop reference skills.","Business research (I would like to teach it!) Integrating Web 2.0 into instruction...Anythin related to Web development, podcasting, creating screen casts..",I think it's excellent!
INQ-20070330212848-996723741,3/30/2007 21:36,5,5,5,5,,,2,,,3,,,,,1,,,,,,,,,,11,,,,,,,18,,20,,,,,,,27,1,3,5,1,,,,,,7,1,,2,3,4,,6,,,,,3,4,4,3,4,1,2,4,2,4,3,3,4,3,4,3,4,3,3,3,3,3,4,4,1,2,2,4,4,4,4,,,
INQ-20070330214023-869320745,3/30/2007 21:45,5,6,5,5,Johanna Bowen,jobowen@cabrillo.edu,2,1,,,,,,,,2,,,,,,,,,11,,,14,15,16,17,18,,,,22,23,24,25,,,2,2,2,1,2,,,5,6,7,1,1,,,,,,,,,,1,4,2,4,4,4,2,4,1,2,2,2,4,1,4,4,3,3,3,3,3,3,4,4,4,1,1,2,3,2,2,,,
INQ-20070330214215-151898640,3/30/2007 21:52,5,5,5,5,Renee Hayes,renee.hayes@gmail.com,1,,2,3,,,,,1,2,3,,,6,,,,10,11,12,,,,,,,,,,22,,,25,,,1,1,3,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,2,3,3,3,3,3,2,1,1,1,2,2,2,3,1,3,3,1,2,2,2,3,3,1,1,2,1,2,1,1,,,"Currently there is a workshop for dealing with Seniors in the library, and I would like to see this workshop continue (knowing, however, that Infopeople must have 'new' workshops each year).  But I would like to see something involving Teens and Seniors---or some kind of programing that would include two or more groups in the community that could help each other with new techonologies. Also, that would help small libraries offer programming that covered more that one section of the community, and would be inexspensive."
INQ-20070330215455-1904680217,3/30/2007 22:05,5,6,5,7,LARRY RETZACK,buppanasu@yahoo.com,5,1,,,,,,,1,2,,,,6,7,8,,10,11,12,13,,,,,18,,20,,22,,,,,,1,3,5,1,2,3,4,5,,,1,1,2,3,4,,6,,8,,,2,3,1,1,1,1,1,2,1,1,1,1,1,2,3,1,2,2,2,2,2,2,3,2,2,1,3,1,3,1,1,"Computer work stations froze &/or quit working.  If I'd had computer maintenance course work, perhaps I could have troubleshot/repaired the machines.","Did you say you offered Podcasting courses; i.e., HOW to perform podcasting?","I completed a survey like this while working as Librarian-Media Specialist for the U.S. Dept. of Defense Dependent Schools every year for about a decade requesting computer station/network troubleshooting/repair and they never offered any.  I think it's an important consideration, especially considering the increasing technological innovations appearing in America's libraries."
INQ-20070330221535-637786457,3/30/2007 22:46,5,5,5,5,Annette Osenga,aosenga@lifewest.edu,2,1,,,,,,,,2,,,,6,,,,,,12,,,,,,,,,,22,,,25,,,2,2,2,1,2,3,,5,,7,2,1,2,,4,,,,,,,2,4,3,1,4,2,2,1,1,2,1,1,4,2,3,3,4,3,3,4,2,2,3,4,2,2,3,2,3,2,4,"I am very comfortable with writing and presenting planned instructional sessions than I am with spontaneous speaking.  This has at times compromised the clarity of my oral responses at meetings or with visitors, or it has lead to a missed opportunity for promoting and advocating for the library. Can outside training help with speaking skills and comfort so that oral exchanges are more interactive, with enough detail to be interesting and still make the most important point?  There must be steps to improving oral skills in such situations.",I rather the like the paper-based survey that I developed for gathering students' opinion of library services.  But it would be interesting to compare the questions and layout to free or very low-cost web-based surveys and tools.,"For the support staff, I find that they do need to have some theoretical background in order to do a good job (recognize problems, work creatively--not just by rote).  But sometimes my attempts to offer background and context just confuse them and they seem better off with the nuts and bolts of how we do things with a specific program.  How does an administrator recognize the learning style and needs of entry level staff?   I think particularly of technical services and ILL where there is so much detail to learn, plus the various interfaces."
INQ-20070330222603-1002636155,3/30/2007 22:31,5,4,4,5,christine holmes,Christine.Holmes@sjsu.edu,2,,,,,,6,,,,,,,6,,,,10,11,,,,,,,,,,,,23,,,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,3,3,3,2,3,2,2,1,1,3,3,2,3,2,2,2,3,2,2,2,2,2,3,3,3,1,3,1,2,1,4,,,Love Infopeople webcasts and workshops.  Appreciate its low cost.  Great job.
INQ-20070330224158-11115928,3/30/2007 22:54,5,5,5,1,,,1,,2,,,,,,1,,,,,,,,,,11,,,,,16,,,,,,,,24,25,,,1,3,5,1,2,3,4,5,,7,3,1,2,3,4,,,,8,,,3,4,3,4,4,3,2,2,1,2,2,3,1,3,4,3,4,3,2,2,2,3,3,3,4,3,3,1,3,1,4,,"HTML, CSS, PHP, Flash",
INQ-20070330225938-2009289352,3/30/2007 23:14,5,5,5,7,mary housel,mhousel@aol.com,1,,,3,,,,,,,3,,,,,,,,,,,,,,,18,,,21,,,,,,,1,3,2,,,3,,5,,,3,1,2,3,4,,6,,8,,,1,2,3,4,4,3,1,1,1,3,3,3,4,3,4,3,3,3,2,3,3,2,2,3,3,3,3,3,3,2,4,"Customer service training    Employees get grumpy and punitive with patrons instead of being helpful and forgiving.  Patrons forget to bring their lib. card and employees scold them and don't let them check out or use computers.      Another situation, (new mgr training) a director gives employees their perf. eval. within earshot of other employees and doesn't recognize many special duties the employee did to fill in for a vacant position.  Also a director who kills initiative by not recognizing and rewarding it but by scolding the employee for not 'asking' first.",Keep doing what you're doing with new technology offerings.,
INQ-20070331011630-1377640624,3/31/2007 1:26,5,3,3,5,Sigrid Hudson,sigridhudson@gmail.com,1,,,3,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,,,1,3,1,1,2,3,,5,6,7,2,1,2,3,,,6,,,,,2,3,3,4,1,2,2,4,3,2,3,3,1,1,4,3,2,1,2,1,1,1,4,4,2,3,2,4,3,2,1,The library where I used to work (as well as the library where I currently work) continue to struggle to increase library usage by Latinos and to get Latino children and families interested in reading.,,"This past year, the training budget at the library where I used to work was slashed to the point that only librarians (not paraprofessionals) could attend InfoPeople trainings. (Which was kind of ironic, since none of the librarians attended any InfoPeople workshops, anyway.) I did manage to attend one, but I paid for it myself. Now I work at a better-funded library, so I would like to see some of the leadership workshops repeated so I could attend."
INQ-20070331025856-760608849,3/31/2007 3:04,5,6,5,5,Marsha Korobkin,mkorobk1@san.rr.com,3,,,3,,,,,,,,,,,7,8,,,11,,13,14,,,,18,,,,,,,,,,1,1,5,1,2,3,4,,,7,1,,,3,,,,,,,,4,4,4,4,1,2,4,4,2,4,2,2,1,4,4,4,4,4,4,4,4,4,4,4,4,2,4,4,2,4,4,,,I have taken two or three workshops and have found them excellent.
INQ-20070331052443-124369267,3/31/2007 5:31,5,5,5,5,diane duquette,duquette@kerncountylibrary.org,1,1,,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,27,1,2,2,1,2,3,4,5,6,7,3,1,,3,,,,,,,,1,2,1,2,2,1,1,1,1,2,1,1,3,1,1,1,2,1,1,2,2,1,2,2,1,1,2,2,2,1,2,n/a,,
INQ-20070331104138-840456089,3/31/2007 10:51,5,5,4,5,Stephanie Tetter,stetter@mpc.edu,2,,,3,,,,,,2,,,,,,,,10,11,,13,,,,,18,,,,22,23,24,25,,,2,2,2,1,2,3,4,5,6,7,2,1,2,3,4,,,,,,,3,3,3,3,4,3,3,1,1,2,1,1,4,3,3,1,2,3,1,2,2,3,3,3,2,1,2,1,2,1,4,"Emergencies that require evacuating the building, both natural (earthquake) or made by humans (bomb threat). Dealing with staff and patrons - how to minimize panic (other than 'stay calm' - specific techniques)",Dreamweaver    Podcasting    Crating online tutorials    Dealing with crazy people (public not staff :)),thank you. We have no budget and appreciate any opportunities with either low or no fees. You do great work for libraries!
INQ-20070331112225-388026314,3/31/2007 11:27,5,4,2,5,Shauna Redmond,slangred@sbcglobal.net,1,,,3,,,,,,,3,4,,,7,8,,10,11,,,,15,16,17,18,,,,,,,,26,,1,2,2,1,2,3,4,5,6,7,3,1,2,3,4,5,6,7,8,,,3,2,2,3,1,1,1,2,1,2,1,1,1,1,3,3,2,1,1,1,1,1,1,2,3,3,1,3,2,1,1,,,
INQ-20070331112245-823949556,3/31/2007 11:44,5,5,5,5,CSLA2team,CSLA2Team@yahoo.com,3,,,3,,,,,,,,,,,,,,,,,13,,15,16,,,,,,,,,,,27,2,1,4,1,2,,,5,,7,5,1,2,3,,,,,,,,4,4,4,4,4,2,4,4,2,3,2,3,2,4,4,3,4,3,3,3,1,4,4,4,3,4,4,4,4,4,3,"Noontime webcasts don't work for K12 school library media teachers, because we are either teaching or otherwise engaged with students or teachers.      Archived presentations are great.",Members of the CSLA 2.0 Team might be interested in working with InfoPeople in order to provide summer professional development to California school librarians via free webinars.      We have the content and presenters.   Infopeople have the distribution and storage.,Thanks for all you do.
INQ-20070331113425-324993087,3/31/2007 11:41,5,3,4,5,nancy bradford,nbradfor@co.napa.ca.us,1,,,3,,,,,1,,3,,,,,,,10,11,,,,15,,,18,,,,,,,25,26,,1,3,2,,,3,4,5,6,,6,1,2,3,4,5,,7,,,,2,2,2,2,3,1,1,2,2,2,2,2,2,1,2,2,2,1,1,1,2,1,2,2,2,2,2,2,2,1,2,,,
INQ-20070331114629-1370011591,3/31/2007 11:53,5,3,2,5,Chaunacey Dunklee,cdunklee@mindspring.com,1,,,3,,,,,1,2,3,,,,,,,10,11,,,,15,16,,18,,,,,,24,25,26,,2,3,2,1,2,3,4,,,7,2,1,2,3,4,5,6,,8,,,1,1,3,2,3,2,1,2,1,1,3,1,3,1,3,3,3,1,2,1,1,3,2,2,2,2,1,3,2,1,1,I am a YA librarian and feel comfortable around teens. Many of my fellow Adult Services librarians do not know how to interact positively with YAs in the library.  I think they could benefit from training in how YAs are developing.,Gen X library leadership (being a leader to a group of folks who may not understand the Gen X mindset),"From the Infopeople workshops I've attended, the well-done handouts are something that I continue to use long after I've completed the class.  Keep up the good work!"
INQ-20070331120335-735019921,3/31/2007 12:09,5,4,2,5,Susan Berumen,susan.berumen@kerncountylibrary.org,1,,,3,,,,,1,,3,,,,,,,,11,,,,15,16,,18,,,21,,,,,,,1,3,1,1,,3,,,,,1,1,2,3,4,5,,,8,,,2,2,4,3,4,1,2,1,1,1,2,1,4,3,1,1,2,1,1,1,1,1,1,1,1,1,1,1,1,2,3,,Disaster management; preservation of audio/visual materials; gov docs.; special collections.,
INQ-20070331120421-125098458,3/31/2007 12:33,5,6,4,7,Susan Covington,"susan.covington@eldoradolibrary,org",1,,2,,,,,,1,2,3,4,,,7,,,,11,12,,,15,16,17,18,,20,,,,,,,,2,2,1,1,2,3,4,5,,7,1,1,2,3,4,5,6,7,8,,,1,1,2,2,1,1,1,2,1,1,2,3,1,1,1,1,2,2,2,2,1,1,3,3,1,1,3,3,2,2,1,"Our library has a large number of middle schoolers who gather at the library after school.  We have introduced a number of programs for them but don't have the staff to offer programs every day.  With training, perhaps we could find a way to integrate these young people into the library atmosphere in a way that would benefit everyone.","Practical library management, especially dealing with personnel, evaluations, coaching. . . Also supervising middle management vs. directly supervising professional and clerical staff.","Most of the Infopeople courses I have attended have been very helpful and useful.  I encourage our staff to attend pertinent Infopeople workshops.  However, the first Eureka leadership workshop (the free one) was too theoretical to be benficial."
INQ-20070331122005-43981979,3/31/2007 12:31,5,4,4,4,Deborah Grace,KnightRanger4ver@yahoo.com,4,,,,,,6,,1,,,4,,,,8,,,11,12,,,,16,,18,,20,21,22,,,,,,2,3,2,1,2,3,4,,,7,1,1,2,3,4,5,6,,,,,3,1,3,3,4,1,1,1,1,3,2,2,4,3,2,1,4,3,3,1,2,3,2,3,1,1,2,2,1,3,3,,,I've taken a few Infopeople courses and I learned a lot from them.
INQ-20070331124155-1965913283,3/31/2007 12:51,5,5,5,5,Sandy Schmitz,wfmcj@yahoo.com,1,,,3,,,,,,,,,,6,,,,,,,,,,,,,,,,,,,,,27,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,3,2,1,4,2,2,3,1,1,3,3,3,1,4,2,4,2,1,2,1,1,3,3,3,3,2,1,4,2,3,,,
INQ-20070331124700-626423629,3/31/2007 12:54,5,6,5,5,Linda Wilson,lindalwilson@juno.com,1,1,,,,,,,,2,,,,,,,,,,,,,15,,,,,,,,,,,,,1,2,2,1,,3,4,5,,,1,1,2,3,4,,,,,,,1,2,2,3,3,3,2,2,1,1,1,1,1,1,3,2,2,1,1,1,1,1,2,3,2,2,2,1,2,1,1,Helping a staff member improve public relations skills. This particular person who is very bright otherwise cannot see how she treats the public - i.e. they feel she is rude.,Web 2.0  Designing training courses on the web,"I have found the courses that I have attended excellent. It has been a while since I attended a course, but if the lunch time is stil 45 minutes, I would like to see it extended to an hour or to have lunch brought in."
INQ-20070331125834-1837338330,3/31/2007 13:03,5,5,4,5,Jean Macomber,jmacomber@yahoo.com,4,,2,3,,,,,,,,,5,,,,,10,,,,,,,,,,,,,23,,,,,1,1,5,1,,3,,5,6,,6,1,2,3,4,,,,,,,3,3,2,3,2,2,3,1,2,1,2,2,3,3,3,3,2,3,3,3,2,3,2,2,3,2,3,2,2,2,2,,,EVERY Infopeople class I've attended over the years has been worth the time and the money - great job!
INQ-20070331130406-1244694310,3/31/2007 13:08,5,3,2,5,Heather Fredrics,hfredric@cityofrc.com,1,,,3,,,,,1,,,,,6,7,,,,11,,,,15,16,,18,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,3,3,2,2,2,2,3,3,1,2,2,2,1,3,3,3,1,4,1,1,1,3,3,2,2,2,1,3,1,2,,,
INQ-20070331131349-520475542,3/31/2007 13:24,5,5,3,2,Francey Fisher Levy,fnlevy@yahoo.com,1,,,,,5,,,,,,,,,,8,,,,12,,,,,,,,,,,,,,,,3,3,5,1,2,3,,,,7,1,1,2,3,4,5,,,8,,,2,3,3,3,2,2,1,2,1,4,2,2,3,1,1,2,3,1,3,3,1,3,3,3,3,1,1,3,3,4,3,"To deal with patrons that do not know or do not want to know the rules of the library.  We need to learn ways in which to get the most information out to patrons in the most effective language, professionally, and diplomatically.","Ways to communicate with patrons that do not understand the language, short of learning many new languages.",I have in the past taken some workshops with Infopeople and have found them to be very helpful.
INQ-20070331131636-294603119,3/31/2007 13:28,5,5,5,5,Deirdre Cerkanowicz,dcerkanowicz@ci.berkeley.ca.us,1,,,3,,,,,1,,,,,,,,,,,,,,15,16,,18,,,,,,,,26,,1,3,5,1,2,3,4,5,6,7,7,1,2,3,4,5,6,7,8,,,2,2,2,3,3,2,2,2,1,2,2,1,3,2,3,2,2,1,1,2,2,2,2,3,2,1,2,2,2,2,2,Staff not knowing how to handle difficult patron thereby exacerbating the situation,"Time management issues-specific to libraries-how many time should you handle a book from check in to on shelf, reduce movement  ergonomics specific to libraries-desks, handling material etc.    Using Microsoft office specificly for library purposes.    Professional/paraprofessional relations    Teaching staff to teach public.    Staff motivation for management    Open source issues","I have had several infopeople training both online and in person. I find the information useful but sometime I feel a bit rushed because of existing workload. Almost wish they went a bit slower and longer.    I wish Angel discussions forum had more features-like Blackboard for organizing discussion but thread, date, author subject, or am I missing something.  Also like to have more of an introduction of people in online classes  Otherwise Keep up the good work."
INQ-20070331131718-1532359709,3/31/2007 13:21,5,3,1,4,Sarah Fowlie,sarah.kaohinani@gmail.com,1,,,3,,,,,,,3,,,,,,,,11,,,,15,,,18,,,,,,,,,,1,3,5,1,,3,4,5,,,1,1,2,3,,,,,,,,4,1,3,4,3,2,2,3,1,4,2,2,4,3,3,3,4,2,3,2,2,3,4,4,2,2,1,3,2,4,3,,,
INQ-20070331132526-623554743,3/31/2007 13:35,5,6,5,4,Judy Coughlin,jcoughlin@losgatosca.gov,1,,,,4,,,,1,,3,,,6,7,8,,,,,,,,,,18,,20,,,,,,,,1,3,2,1,2,3,4,5,6,7,3,1,2,3,4,,,,,,,3,2,3,2,1,2,2,2,1,3,2,2,1,2,3,2,2,3,2,3,2,2,2,2,1,1,2,2,1,2,2,We need to encourage patrons to use our database.  We need to understand them better so we can point patrons in the right direction.,genealogy  business  technology,The Infopeople training I have attended have always been very worthwhile and timely.
INQ-20070331133043-661986693,3/31/2007 13:35,5,5,5,5,,,1,,2,3,,,,,1,,,,,,,,,,11,,,,,16,,18,,,,,,,,26,,2,3,2,1,2,3,4,,6,7,7,1,2,3,4,,6,,,,,2,2,1,3,3,2,2,2,1,2,2,2,3,2,3,2,2,2,1,2,3,2,3,3,2,3,2,3,2,2,2,,teen literacy,
INQ-20070331133955-1145357787,3/31/2007 13:45,5,4,3,5,Lynn Baden,lynn@bostonbaden.com,1,,,3,,,,,,,3,,,,,,,,11,,,,,,,18,,,,,,,,,,1,3,5,1,,,,,,,1,1,2,3,4,5,,,8,,,3,1,3,3,3,1,1,1,2,1,3,2,4,3,4,2,3,4,3,4,2,3,1,3,1,2,3,3,1,3,3,"Coping with problem patrons, esp the mentally handicapped.","Computer courses, like power point.",
INQ-20070331134818-1663542824,4/3/2007 14:25,5,6,5,5,susan lynn,slynn@ccclib.org,1,,2,3,,,,,1,2,3,,,,,,,,11,,,14,15,16,,,,,,22,,,,,27,1,2,2,1,,,,,,,1,1,2,3,,,6,,,,,1,2,4,4,2,3,2,4,1,3,2,2,3,4,4,4,1,1,1,1,1,1,4,3,4,4,2,4,4,3,2,,,
INQ-20070331140349-2080591981,3/31/2007 14:09,5,6,5,5,don kilbourne,dkilbourne1@yahoo.com,3,,,3,,,,,1,,,,,,,,,,11,,,,,,,18,,,,,,,,,,1,3,5,1,2,,4,5,,,1,1,2,3,,,,,8,,,4,3,4,2,4,2,2,3,1,4,2,3,4,4,3,1,3,4,4,3,1,3,2,3,1,1,2,2,3,4,4,Helping students to navigate their computer to do research and save programs,Specifically--new technologies,
INQ-20070331140717-466413787,3/31/2007 14:19,5,2,3,5,Kelly Young,kyoung@library.sccgov.org,1,,,3,,,,,1,,3,,,,,,,10,,,,,,16,,18,,,,,,,,26,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,2,2,4,4,4,2,2,3,2,3,2,2,2,2,2,2,4,2,2,2,2,3,4,4,2,2,2,4,2,2,1,"I am constantly asked for legal forms and I would like training on searching for free legal forms online. I am responsible for advertising our programs and attendance is low, I would like training on marketing and where to publicize programs, especially with the local area in mind.",Some basics on the reference interview and common reference sources in print and online.,
INQ-20070331141057-99153448,3/31/2007 14:23,5,6,5,5,Gwen Kraft,gwenkraft@gmail.com,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,2,3,,5,,7,5,1,2,3,4,,,,,,,2,1,2,3,3,1,1,3,1,3,3,2,3,2,3,3,3,2,1,2,2,2,3,3,2,1,2,3,2,3,3,"Sometimes it is simply a problem to find time to sharpen my skills on the databases to which we already subscribe!  Attending a workshop provides a space in time devoted to increasing skills I believe  I should be making time for on a daily basis yet don't always manage to do!    These could be workshops on databases, particularly useful web sites, or even brush up courses or introductory courses on productivity software like MS Access.","Since there has been movement toward 'retailing' libraries, I wonder if a pre-planning period that included public focus groups would be useful to libraries gathering information on public preferences.    In other words:   a workshop on Focus Groups  and how to plan them and implement them,  and lastly, how to apply the results   to the library:  buildings, environment, services, customer service.","Sometimes I don't always have time to attend a workshop or enroll for an online course, however I am VERY grateful that you provide online access to past webcasts, and to course materials.  I have found them useful to peruse when I can fit them in my schedule.  I think you are offering a great resource to libraries and librarians.    Thank you!"
INQ-20070331141143-641015799,3/31/2007 14:28,5,3,1,4,Bill Kolb,bkolb@ccclib.org,1,,,,4,,,,,,,,,,,,,,11,12,,,,,,18,,,,,,,,26,,1,1,2,1,2,3,4,5,6,7,1,1,2,3,,5,6,7,,,,2,2,2,3,3,2,3,2,1,2,2,2,2,1,2,1,3,2,1,3,1,2,3,3,2,3,4,2,4,1,2,"We frequently have altercations/incidents involving difficult patrons. Very often, these are homeless individuals who spend the bulk of their days lounging in the library, and who often become agitated when approached by library staff or other patrons for whatever reason.  Perhaps some more advanced training on dealing with difficult individuals or on how to better work with displaced/homeless individuals might help us to resolve some of these lingering issues.",More library-specific computer competency training.,"Infopeople training is excellent. It seems Infopeople goes out of its way to hire and train the highest level of instructors. As a result, the training always delivers something fresh, new, thought-provoking or paradigm-shifting.  Infopeople is a great boon to the California library community."
INQ-20070331141153-1598111189,3/31/2007 14:21,5,4,2,5,Eileen,ei57523@comcast.net,1,,,,4,,,,,,3,,,,,,,,11,,,,,,,18,,,,,,24,,,,1,3,5,1,2,3,,5,,7,2,1,2,3,4,5,,,,,,2,1,2,3,1,1,1,1,1,2,1,2,3,2,3,3,3,2,1,1,1,2,2,1,1,1,1,3,2,2,2,"As roving librarians are becoming more common, I have noticed that more people state that dealing with patron behavior is becoming a necessity.  I have also noticed this trend.  How is it possible to partner with community services to work with the increasing number of homeless and latch key children who utilized the library building and less of the library services?",Information literacy to specific groups.  Trends and innovative ideas in providing this type of service to the community.,So far the infopeople trainings that I have attended have been good.
INQ-20070331141252-42617822,3/31/2007 14:26,5,2,1,2,Rachel Cowper,rcowper@saclibrary.org,6,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,,,,,1,1,2,3,4,5,6,,,,,3,1,3,2,1,2,1,2,1,3,1,3,1,3,1,2,2,2,1,2,1,3,3,3,2,1,1,3,3,3,1,I was assisting a customer who spoke only Spanish and was not computer literate at the circulation desk and I didn't have any resources to help me communicate with her or help her utilize the catalogue. I believe that if I received some training on assisting Spanish-speaking patrons it would have been a more productive exchange for both of us.,,
INQ-20070331142646-1103682410,3/31/2007 14:34,5,3,1,4,Tom Cummings,xenobium@yahoo.com,6,,,,,,,7,1,2,3,,,6,7,8,,10,11,,,14,15,16,,18,,,,,,,,26,,1,3,4,,2,3,,,,,2,1,2,3,4,,,,8,,,4,2,4,3,1,3,2,4,4,4,2,2,1,4,4,4,2,2,4,2,1,1,4,4,2,2,4,4,4,4,1,,,
INQ-20070331143101-2126357164,3/31/2007 14:34,5,2,1,2,Francis Prince,Secrethvn@aol.com,1,,,,,5,6,,,,,,,,,,,,,,,,,,,,,,,,23,,,,27,3,2,5,1,,3,4,,,7,4,1,2,3,4,5,,,,,,2,2,2,2,3,3,4,4,3,3,2,1,1,1,1,1,1,2,2,3,2,2,3,3,3,2,1,2,2,2,2,,,
INQ-20070331143435-621739733,3/31/2007 14:48,5,6,5,7,Dianne Bish,dbish@roseville.ca.us,1,1,,,,,,,,2,,,5,,,,,,11,,,,15,,17,,,,,,,,,,27,2,2,2,1,2,3,4,5,6,7,1,1,,3,,,6,7,,,,1,2,1,2,1,1,1,2,1,1,2,3,1,2,3,3,2,1,1,2,3,1,3,3,2,1,1,1,2,2,1,"Those librarians (entry level) with no masters degrees have sometimes not handled reference interviews as effectively as professionals.  To train them to arrive at the 'right' question being asked, and then to think beyond just the typical approach is our challenge.","Succession planning - how to deal with the leadership vacuum created when all those professionals retire in the next 5 years, many of whom are not effectively addressing the training and motivational needs of their potential successors.","Infopeople training sessions are excellent, with only an occasional one missing the mark - say maybe one or two per every two years, and usually because it's too basic for the audience.  If trainers assess their audiences at the start of a session, have planned in advance to be flexible should they realize that the audience is already beyond the first part of the planned presentation, and have 'extra' exercises or material to present at a more advanced level, the Infopeople sessions would enhance the training so much!  (One size doesn't fit all!)"
INQ-20070331144705-2080205507,3/31/2007 14:50,5,5,1,5,sheryl nonnenberg,nonnenberg@aol.com,2,,,,4,,,,,2,,,,6,7,,,10,11,,,,,,,,,,,,,,,26,,1,1,1,1,,3,4,,,,1,1,2,3,4,5,,,,,,3,3,3,1,3,2,2,2,2,3,2,2,2,3,2,2,3,2,2,2,2,2,2,2,2,2,2,2,2,2,2,,cataloging,
INQ-20070331151150-1755997529,3/31/2007 15:53,5,6,4,4,Catherine Edgecomb,catherine.edgecomb@kerncountylibrary.org,1,,,3,,,,,,,3,4,,,7,8,,10,,,,,15,16,17,18,,,,,,,,,,1,3,5,1,,,,5,,,1,1,2,3,,,,,8,,,3,1,4,4,2,3,2,4,3,3,1,2,1,2,1,1,2,2,1,2,2,2,3,3,1,1,2,4,1,4,2,,,
INQ-20070331152026-674155265,3/31/2007 15:30,5,6,3,2,Sharon Williams,Sharon.Williams@kerncountylibrary.com,1,,2,,,,,,1,,3,4,,,7,,,10,,12,,,,16,,18,19,,,,,,25,26,,1,3,5,1,,3,,,,,3,1,2,3,4,5,,,,,,3,1,4,2,1,1,2,2,3,1,2,3,1,2,2,2,2,2,3,1,2,2,2,2,1,2,1,3,2,3,1,,,
INQ-20070331152731-522093303,3/31/2007 17:50,5,3,1,4,christopher billington,christopher.billington@kerncountylibrary.org,1,,,,4,,,,,,,4,,,,8,,,,,,,,16,,18,,,,,,,,,,1,3,5,1,2,3,4,5,,7,7,,2,3,,,,,,,,3,1,3,3,1,2,3,3,2,1,3,3,2,3,3,3,3,1,3,1,1,3,2,3,3,3,3,3,1,3,1,n/a,,
INQ-20070331154554-64577475,3/31/2007 16:06,5,5,5,5,Marjo Mello,mmello@brawleylibrary.net,1,1,,,,,,,1,2,3,,5,,,,,,11,,,14,15,16,17,18,,,,,,,25,,,2,2,2,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,1,2,1,2,1,2,1,1,1,2,2,2,3,3,2,1,1,2,2,2,2,1,2,2,2,2,2,1,2,1,2,,Booktalking and readers' advisory  Working with homeschooling families,You offer excellent training at an affordable cost that is accessible to our staff in a rural public library. Thank you.
INQ-20070331160848-1615604494,3/31/2007 16:44,5,5,4,5,Vivian Turner,vturner@saclibrary.org,1,,,3,,,,,,,3,,,,,,,,,,,,,,,18,,,,,,,,,27,1,3,5,1,,3,4,5,6,,1,1,2,3,4,,6,,8,,,3,2,3,4,4,4,2,2,1,3,2,3,4,2,3,2,2,1,1,1,1,3,2,3,1,1,1,3,2,4,4,Defusing tense situations with patrons is always an opportunity for training. Searching the deep web too.,"Anything on Library 2.0, using the web, etc. Technology related.","I'm old school, I graduated from library school way back in 1971. There was no web, there was almost no video at that time. I am a computer user, but I need to learn more."
INQ-20070331161808-1702839968,3/31/2007 16:34,5,5,5,5,Nancy Fong,nfong@ci.san-leandro.ca.us,1,,2,,,,,,1,2,3,4,5,6,7,,9,10,11,,,14,15,16,17,18,,20,21,,23,24,25,26,,2,2,2,1,,,,,,,1,1,2,3,4,5,6,,,,,3,1,3,3,1,1,1,1,1,1,2,3,3,3,3,1,2,1,1,1,1,3,3,3,1,1,1,1,1,1,2,No one on staff could do a fancy powerpoint presentation for City Council.  I ended up doing it myself.    Training and keeping up with new technology is always a challenge.,"I know it is not library related, but beginning courses in Excel, Access, Powerpoint.  Some of our older staff members can barely do Word, let alone the other Microsoft Office suite package.    How to design fliers is another need..maybe a course in Publisher.      Having an introduction to new vendors and new products and a hands on training or demo for these products would be helpful.  So we can 'see' a lot of new things at one sitting.    How to start a Homework Center is another suggestion.","Our library is so very grateful for the training courses offered by Infopeople.  Our training budget for the entire year is only $500.  Our Friends of the Library help to supplement.  Due to the generous,affordable, and varied offerings from Infopeople, we have been able to send our folks for some excellent training.  Keep up the excellent work.  YOU are appreciated!"
INQ-20070331162551-33574843,3/31/2007 16:32,5,3,4,5,Hillary Theyer,librarylady16@yahoo.com,1,,2,,,,,,,,,4,,,7,,,,,,,,15,16,17,,,,,,,,,,27,2,2,2,1,2,3,4,5,,7,1,1,2,,,,6,,,,,1,2,2,3,2,3,1,3,3,2,3,3,1,1,3,4,3,2,2,1,1,1,4,4,3,4,2,3,4,4,2,"We are starting on a planning process and need to conduct focus groups and administer a survey to non- library users.  We need to learn both how to structure a focus group, and survey techniques.","Team-building, working through change, basic management with real-life scenarios, responding to financial challenges for our library and it's funding body, working in the political sphere, advocacy.",Infopeople's workshops are always excellent.
INQ-20070331170458-383428996,3/31/2007 17:09,5,4,5,5,Joel J. Rane,joel@joelrane.com,1,,,3,,,,,,,3,,,,,,,,11,,,,,,,18,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,3,1,2,3,4,5,6,,,,,2,2,2,1,2,2,3,1,1,3,2,2,2,2,3,1,3,2,2,2,3,2,2,3,2,2,2,2,2,1,2,,,
INQ-20070331172711-1149744879,3/31/2007 17:32,5,5,5,5,jean hofacket,jhofacket@aclibrary.org,1,1,,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,,3,4,5,6,,4,1,2,3,,,,,,,,1,1,3,3,1,2,2,3,1,4,1,1,2,1,2,2,3,1,1,1,2,1,4,4,3,3,1,2,2,1,1,continual resistance to letting go of the way it was and engaging in new practices,,
INQ-20070331173219-1451925362,3/31/2007 17:42,5,4,5,5,Wendy Hyman,whyman@ci.berkeley.ca.us,1,,,3,,,,,,,3,,,,,,,,,,,,,,,18,,,,,,24,,,,1,3,5,1,2,3,4,5,6,7,3,1,2,3,4,,6,,,,,4,2,3,2,4,1,2,2,1,3,2,2,3,4,2,1,3,3,2,3,1,2,2,3,1,1,2,1,1,1,3,Library's lengthy revision of website might have gone faster if staff involved had training in website development.,Cataloging for the interested non-cataloger.  More basic programming and/or what typical tasks could be made easier/better/faster with which programs.,
INQ-20070331181159-836861281,3/31/2007 18:19,5,5,2,5,Renee Romanoff,rsromanoff@livermore.lib.ca.us,1,,,3,,,,,,,3,,,,,,,,11,,,,,,,18,,,,,,,,,27,1,3,5,1,2,3,4,5,6,7,1,1,,3,4,,,,,,,4,2,4,2,4,2,2,4,1,3,2,2,4,4,4,2,4,3,2,4,4,4,4,4,2,2,2,2,2,2,3,,,
INQ-20070331182811-290269421,3/31/2007 18:41,5,6,3,5,Carla Hope,cchope@ocpl.org,1,,2,,,,,,,,,4,,,,8,,,11,,,,15,,17,18,,,,,,,,,,2,3,5,1,2,3,4,,,7,1,1,2,3,,5,,,8,,,1,1,3,3,1,1,1,1,1,2,3,3,1,2,4,3,4,2,1,1,2,1,3,3,2,1,2,4,2,2,2,Serving patrons from diverse cultures and with limited English proficiency when no speaker of their language is available.,,
INQ-20070331182954-1393050275,3/31/2007 18:35,5,5,5,5,,,1,1,,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,3,2,2,1,2,3,4,5,,7,2,1,2,3,4,,6,,,,,2,2,2,2,2,1,1,2,2,2,2,3,3,1,2,1,3,1,1,1,1,1,2,2,1,2,2,2,2,3,2,,Please continue to offer your wonderful Library 101 courses.  Some of my paraprofessional staff have taken advantage of them and are now attending library school.,I'm sure that all other states are green with envy because California has Infopeople.  Your training is far superior to anything that I've heard of elsewhere.  The library community's hats are off to you.
INQ-20070331184547-1545539940,3/31/2007 18:53,5,5,5,5,Gloria Freel,gfreel@ci.ontario.ca.us,1,,2,,,,,,,2,,,,,,,,10,11,,,14,,16,17,,,,,,,,,,,2,2,2,,,3,4,5,,,5,1,2,3,4,,,,,,,1,3,1,4,3,3,1,1,1,1,1,1,2,1,3,3,2,1,1,1,1,1,3,2,2,2,1,1,3,2,2,Better knowledge on how to deal with vendors who promise the world and then don't comply. :-),Leadership skills; creating team spirit;  How to work better with city hall!,In my very busy day I like to listen to the archived webcasts - I can do that when I have the time and I've really enjoyed them.
INQ-20070331191730-1699868734,3/31/2007 19:22,5,4,4,5,Kris Veldheer,veldheer@gtu.edu,2,,,3,,,,,1,2,,,,,,,,10,11,,,,,,,18,,,,22,23,24,25,,,1,1,2,1,2,3,4,,,7,2,1,2,3,,5,6,,,,,1,3,3,2,4,2,3,1,1,1,2,2,4,2,4,4,3,2,3,3,1,2,2,4,4,4,4,1,2,2,4,"I am in the midst of planning an e-branch and am searching for outside training on web design, digitization, e-branch management and so on.",,
INQ-20070331191812-728338473,3/31/2007 19:25,5,4,3,4,Louise Simons,lfsimons@sbcglobal.net,3,,,,4,,,,1,2,,,,6,7,8,,,11,,,,,,,18,,,,,,,,,,1,1,2,1,2,3,4,5,,7,1,1,2,3,4,5,,,,,,4,4,3,1,1,1,3,3,2,3,1,1,2,3,3,2,2,3,3,4,2,3,4,3,3,1,3,3,3,2,3,Information literacy is pretty much not taught in our school district.  Tech specialists do not teach how to navigate the web.  Library specialists have limited time for instruction with a class (15 minutes).  Learner quick lessons in how to gather information would be useful.,,The Infopeople workshops I've attended were worthwhile in all aspects.  I just wish there were more in my area.  I'm more of a 'hands-on' learner and prefer a classroom setting over webcasts or podcasts.
INQ-20070331203806-194262544,3/31/2007 20:43,5,4,4,2,Meg Morris,megm_57@yahoo.com,1,,,,4,,,,,,,,,6,,,,,,,,,,,,,,,,,,,,,,1,3,2,1,,3,,,6,7,1,1,2,3,4,,,,,,,4,4,4,1,4,2,3,2,2,4,2,3,4,3,2,1,3,4,4,4,3,3,3,3,3,2,3,2,2,2,4,,,
INQ-20070331212026-1114973569,3/31/2007 21:25,5,5,3,5,K. Spears,dspears1@aol.com,2,,,3,,,,,,,,,,,,,,10,11,,,,,,,18,19,,,22,23,,,,,4,1,5,,,3,4,5,,7,1,1,,3,4,,,,,,,3,3,4,4,4,3,2,4,1,4,2,1,3,2,4,3,4,4,3,4,3,4,4,4,2,1,2,1,1,2,4,,,
INQ-20070401004656-651606384,4/1/2007 0:53,5,3,3,5,Kaye Moore,kmoore@sj.westerncollege.com,4,1,2,3,4,5,6,,1,2,3,,,6,,8,,10,11,,,,15,,17,18,19,20,,,23,,,,,1,3,4,1,,3,,,,,1,1,2,3,4,5,6,,,,,2,3,3,2,3,2,2,3,2,3,1,1,3,2,2,2,2,2,3,3,1,2,3,3,1,1,2,3,3,3,3,"I am in the process of developing information literacy tutorials (using online databases) for very low skilled learners.  In the process, I have discovered that I also need to teach a crash course in basic computer skills and writing skills.",,
INQ-20070401022244-940843912,4/1/2007 2:33,5,6,4,2,ron wickersham,rjw@alembic.com,4,,,,,,6,,,,,,,6,,,,10,,12,,,,,,,19,,,,23,,,,,4,1,5,1,2,3,,,6,,3,1,2,3,,,,,,,,4,4,4,1,4,4,4,3,3,3,4,4,4,4,2,3,4,4,4,4,4,4,2,4,4,3,4,1,4,4,4,"MARC cataloging.  i've sent volunteers to LOC web site but they don't have any beginning material and most people give up, so i have to give personal instruction.  can't use scheduled classes since volunteers appear and disappear randomly, so something for rank beginners would be very welcome.",,
INQ-20070401025451-1033928633,4/1/2007 3:04,5,5,5,5,Ann Owens,aowens@saclibrary.org,1,,,3,,,,,1,,3,,,,,,,10,11,,13,,,16,,18,,20,,,,24,25,,,1,3,2,1,2,,,5,,7,1,1,2,3,4,5,6,,8,,,2,2,3,2,3,2,3,2,1,2,2,1,3,1,3,2,3,2,1,2,1,1,2,2,2,2,3,3,1,1,3,1. Intermediate-advanced training in Excel to create pivot-table reports for e-resources usage stats.  2. cataloging electronic resources,Project management for beginners,I wish I could attend more InfoPeople workshops; the training offered this year was ALL on target!
INQ-20070401152533-1231134741,4/1/2007 15:34,5,5,4,4,Teresa Johnson,teresaaj@hotmail.com,1,,2,,,,,,,,,4,,,,8,,,,12,,,,16,,18,19,,,,,,,,,1,3,5,,,3,,,,,3,1,2,3,4,,,,,,,1,1,3,2,1,2,1,3,1,1,2,2,2,2,2,2,2,2,2,2,2,2,2,3,1,1,2,2,3,3,2,,,
INQ-20070401153445-1064165891,4/1/2007 15:39,5,5,5,5,Karen Buth,kbuth@beverlyhills.org,1,,2,,,,,,1,2,,,,6,,8,,10,,12,,,,,,,,,,,23,,25,,,2,2,2,1,,3,4,5,,7,3,1,,3,,,6,,,,,2,2,1,2,2,1,2,1,1,2,3,3,3,2,2,2,3,2,1,1,2,1,2,2,1,2,3,1,2,1,1,,,
INQ-20070401163732-1208765163,4/1/2007 16:45,5,2,1,5,sugene yang-kelly,syang@ci.berkeley.ca.us,1,,,3,,,,,1,,,,,,7,,,,,,,,,16,,,,,,,,,,,,1,3,5,1,,,,,,,1,1,2,3,4,5,,,,,,3,4,4,4,1,1,2,3,2,3,2,1,1,2,3,2,2,2,3,2,2,3,4,4,2,1,2,3,2,2,1,,#NAME?,
INQ-20070401171120-84645662,4/1/2007 17:17,5,5,3,5,Nina Hagiwara,ninadot4@yahoo.com,2,,,3,,,,,1,,,,,,,,9,,11,,,,,,,18,,,,22,,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,6,7,,,,3,3,4,2,4,2,2,2,1,2,1,1,4,2,3,3,4,1,1,3,1,2,2,1,2,1,3,3,1,3,4,,,"All the Infopeople workshops that I've attended have been very well-run, informative, and relevant to my job."
INQ-20070401174356-1224148719,4/1/2007 17:50,5,6,5,5,Barbara Bibel,barbarabibel@earthlink.net,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,22,,,,,27,1,3,2,1,,3,4,,,7,1,1,2,3,4,,,,,,,4,2,4,3,4,4,3,4,3,2,1,1,4,4,4,1,2,2,3,2,4,3,3,4,1,1,2,4,1,3,4,"I can't think of one. Our adminstration has mandated customer service training, so we are looking for a good resource to provide it.",,Info people provides valuable service to librarians.
INQ-20070401193120-1497658399,4/1/2007 19:44,5,2,1,7,Tracey Joe,tracey_C_joe@yahoo.com,1,,,,4,,,,,,,,,6,,8,,,,,,,,,,,,,,,,,,,,1,4,5,1,,,,5,,7,1,1,2,3,4,5,6,,8,,,2,3,3,2,2,2,2,4,3,2,2,1,2,2,2,2,3,1,2,1,2,2,2,2,2,1,1,1,1,1,1,problem patrons or emergency situations (either an emergency happening inside the library and the public library as an emergency gathering place),,
INQ-20070401195347-451733957,4/1/2007 20:06,5,4,5,5,Amy Cheney,ajcheney@mac.com,4,1,,3,,,,,1,2,,4,,,7,,,,,,,14,,16,,,19,,,22,,,,26,,1,3,5,1,,,,,,,1,1,2,3,4,5,6,,,,,2,4,4,4,3,2,3,4,4,2,4,3,3,4,4,4,3,2,2,2,2,3,4,4,3,3,3,4,4,3,2,,"Actually, I think I'd be a great trainer for you in several areas: Outreach, Special Services, Program Development, Urban Youth (best books and model programs). I am a YALSA member and Serving the Underserved Trainer. Here are some highlights from my resume:     Amy Cheney  • 5721 Fleming Avenue •  Oakland, CA •  94605 • 510 636 0689    Ms. Cheney is a National expert on books, literacy and programs for underserved and at-risk youth. She has over 17 years of direct experience with outreach, program design, direction, implementation and serving the underserved, including:     • Youth in Juvenile Halls (seven years)   • Prisoners in Jails and Prisons (three years)  • Preschoolers in Childcare and preschool teachers (three years)  • Economically disadvantaged Middle School Youth (three years)               ~91% of children improved their grade level at least 2 years in one semester  • Adult and Family Literacy (four years)    In addition, she has a 20 year background in Training, Life Skills Coaching and Counseling.     Awards and Honors:   2006 Coming Up Taller Award, President’s Committee on Arts and Humanities  2006 Movers and Shakers Award, American Library Association  2005 Public Service Education Award, Alameda County Office of Education     Current Committees and Membership:   American Library Association   ~ Amelia Bloomer Committee, Feminist Task Force   ~ We the People Jury Member  Young Adult Library Services Association   ~ Outreach Committee   ~ Serving the Underserved National Trainer    Education:   MLIS, San Jose State University  BA, Creative Writing, San Francisco State University  Foundations Skills for Trainers, National Juvenile Detention Association  Cognitive Behavioral Therapy, Center for Research and Professional Development  Advanced Certifications in Life Skills Coaching and Counseling:   ~ Hendricks Institute   ~ PSYCH-K Center   ~ Byron Katie International",
INQ-20070401232212-673051418,4/1/2007 23:40,,2,4,4,jennifer,jdlugosh@sjnd.org,3,,,3,,,,,,2,,,,6,,8,,10,11,,13,,,16,,18,19,,,,,,25,26,,1,1,4,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,2,4,4,2,3,1,3,3,2,1,1,1,1,3,3,2,4,2,2,1,1,2,4,4,3,3,4,4,3,1,1,i always have kids in the library who are working but also talking.  i never know how to balance a quite library with an active learning env,,
INQ-20070402021916-2040864313,4/2/2007 2:23,5,3,3,5,Joshua Rees,rees@plsinfo.org,1,,,3,,,,,1,,,,,,7,,,,11,,,,,16,,18,,,,,23,,,26,,1,1,2,1,,,,,,,1,1,2,3,4,5,6,,,,,2,3,4,2,1,1,1,3,3,4,3,2,3,3,4,2,3,3,3,4,1,3,3,3,1,2,3,3,1,2,2,,,
INQ-20070402092147-829317378,4/2/2007 9:37,5,4,3,7,,,1,,,3,,,,,1,,3,,,6,7,,,10,11,12,,,,16,,18,,,,22,,,,26,,1,1,2,1,2,3,4,5,6,7,5,1,2,3,4,5,6,,,,,3,1,3,1,3,1,3,1,1,1,3,2,2,2,4,4,4,4,3,2,1,3,1,1,1,3,3,2,1,1,1,Computer questions multiply exponentially.,"Incorporating principles of Web 2.0, Web 3.0 into library services.",
INQ-20070402100459-1966523734,4/2/2007 10:11,5,5,2,2,Linda Simons,LSimons@roseville.ca.us,1,,,,,,6,,,,,,,6,,,,,,,,,,,,,,,,,,,,,,2,3,5,1,,,4,5,,,1,1,2,3,4,,,,,,,3,3,3,1,4,1,3,2,1,3,1,3,4,3,3,1,1,4,4,3,1,3,2,3,3,2,2,1,3,3,4,I can not think of one,,
INQ-20070402103145-1124625306,4/2/2007 10:36,5,5,3,5,Karen Ainslie,klainslie@mac.com,1,,2,,,,,,,,,4,,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,2,3,,5,,,1,,2,3,,,6,,,,,2,1,3,3,1,3,1,3,2,3,3,2,3,2,3,2,3,1,1,2,3,3,3,3,2,1,2,2,1,2,1,,,
INQ-20070402103404-1404193766,4/2/2007 10:39,5,4,5,4,Rae Ann Stahl,rstahl@sjsu.edu,2,,2,,,,,,1,,,,,6,,,,,,,,,,,,,,20,,,,,,,27,2,2,2,1,2,3,4,5,6,7,1,1,,3,4,,6,7,,,,1,4,2,1,4,1,2,1,1,4,3,2,4,1,1,1,4,3,3,3,1,1,2,3,3,3,3,2,3,3,4,,,
INQ-20070402104356-1355079698,4/2/2007 10:49,5,5,2,5,Deborah Dalton,debbied@surewest.net,4,,,3,,,,,1,,,,,,,,9,,,,,,,,,18,,,21,22,,,,,,1,3,5,1,,3,,,,,1,1,2,3,4,,,,,,,4,1,4,2,4,2,2,1,1,4,4,2,4,3,3,2,4,3,2,3,2,4,1,1,1,1,3,3,2,1,4,Preservation of maps.,More preservation of rare materials.,
INQ-20070402104505-1645151061,4/2/2007 12:24,5,4,2,6,Beata Obydzinski,obydzinskiba@co.monterey.ca.us,1,,,3,,,,,,,3,,,,,,9,10,11,12,,,,16,,18,,20,,,,,,,,2,3,5,1,2,3,,,,,3,1,2,3,4,5,,7,,,,2,1,3,1,1,2,1,3,1,2,2,1,1,2,1,1,2,2,2,2,1,2,2,2,1,1,1,1,1,1,1,,Reference for paraprofessionals  Children's service for new librarians  CORE  Genealogy,
INQ-20070402104837-1512810826,4/2/2007 10:53,5,6,5,5,Barbara Flynn,aliibarb@yahoo.com,6,,2,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,1,2,2,1,,3,,5,,7,1,1,,3,,,,,,,,2,2,3,3,2,3,1,1,1,1,2,3,3,2,3,3,3,2,1,1,1,2,3,3,2,2,2,3,3,3,3,Customer service is number one.  Dealing every day with difficult and/or problem people.  We all do it all the time.,Public relations/marketing,Great workshops.  I've enjoyed all that I have taken.
INQ-20070402105154-537281037,4/2/2007 11:01,5,6,5,5,Jane Botsford,jbotsford@ci.santa-clara.ca.us,1,,2,3,,,,,,,3,,,,,,,,11,,,,15,,,18,,,,,,,,,,2,2,2,1,,3,,5,,,1,1,2,3,4,,,,,,,2,1,4,4,4,2,1,3,1,4,2,2,4,2,4,2,3,2,1,3,1,4,1,4,1,1,1,4,1,3,2,,,"The infopeople training opportunities the Libray's staff have been able to take advantage of, budget permitting, have been very good and beneficial to staff expanding their knowledge and increasing their skills. Thanks for offering these workshops and online course!"
INQ-20070402105426-870981657,4/2/2007 11:00,5,5,4,5,Joan Goff,jgoff@roseville.ca.us,1,,2,,,,,,1,,3,4,,,7,,,10,,,,,15,16,,18,,,,,,,,,27,2,2,3,1,2,3,,,,,3,1,2,3,,,6,,,,,1,2,1,3,2,2,1,2,1,3,2,3,3,1,3,2,3,2,1,1,2,1,2,3,2,2,2,1,2,2,2,Wading through the databases and knowing which one to choose.  Keeping on top of emerging technologies without having to spend all my time doing that.,,I enjoy Infopeople workshops quite a bit.
INQ-20070402110652-2055296957,4/2/2007 11:21,5,5,5,4,PAMELA COMBES,jpcombes99@yahoo.com,1,,,,4,,,,1,,,,,6,,,,,,,,,,,,,,,,,,,,,27,1,1,3,1,2,3,4,5,,7,1,,2,3,4,,,,,,,2,3,4,1,3,3,2,4,3,3,3,3,3,2,3,4,3,3,4,4,2,3,3,4,3,3,3,3,2,4,3,"There are two groups in our library - the favorites and the others. Often times, talents of others are overlooked or ignored. Brilliant ideas and innovations of the others are quickly snatched up and owned by the selected favorites. The favorite group of employees continuously get promoted. The others get frustrated, not to mention dumbfounded. Is it really necessary to be loud and obnoxious to get ahead?",,I have always enjoyed Infopeople workshops and the way that training is specified for libraries.
INQ-20070402111311-1082390100,4/2/2007 11:25,5,6,5,5,Michaele Lee Huygen,mhuygen@nps.edu,7,,,3,,,,,,,,,,6,,,,,,,,,,,,18,,,,,,,,,,3,3,5,,,3,4,5,,,1,1,2,,,5,6,,,,,3,3,3,1,4,1,1,1,1,3,3,3,4,2,3,2,4,3,3,4,2,2,3,2,1,1,4,2,2,3,4,"Our staffing is skeletal ... many do not appreciate the degree of knowledge involved to open up in the morning, close up at night, tackle ILL, when someone is missing ... designing staff manuals does not necessarily design interest in them.  I feel the need for GUNG HO leadership training that will encourage everyone to participate in keeping the ship afloat, no matter what their job description","Learning to live with RRS/Blogs ... the last time I tried to make a call on my cell because I was stuck in traffic, the damn thing wanted to play 20 questions ... 'would you like to add a picture?' 'How about a personalized ringtone?'  I threw it out the window before I rammed the car in front of me.  I don't intend to replace it.","Unlike Library School, where those who teach do not necessarily have much job experience, I find Infopeople to be real, not memorex"
INQ-20070402111753-552596767,4/2/2007 11:39,5,6,5,5,Barbara Snider,sniderb@santacruzpl.org,1,,2,,,,,,,2,3,,,,,,,,,,,,15,,,18,,,,22,,,,,,1,3,5,1,2,,4,5,,7,1,1,2,3,4,5,6,,,,,2,2,1,3,3,1,1,2,1,3,1,1,3,3,2,1,3,2,1,2,1,1,3,3,1,1,2,3,1,1,3,"Several months ago a patron wanted statistical information about Santa Cruz, a specific age breakdown.  I could help her, but only because I just happened by the refernce desk.  Other reference staff were stymied by the request.  The format for U.S. statistical information is always changing, and while training is available, one has to be very proactive to get it.  Our training staff is not always that aggressive, and I suspect others are not also.","I would like to know more about the latest library views on web design, what is working in other libraries.",
INQ-20070402111843-68159389,4/2/2007 11:37,5,5,5,5,,,1,,2,,,,,,,,3,,,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,,3,,,,,1,1,2,3,4,,,,,,,2,2,3,3,3,1,1,3,1,3,1,2,3,2,2,2,2,2,2,2,1,2,3,3,2,1,1,3,2,3,2,"We do not place a filter on public computers in our public library system.Public has complete access to the Internet. Many patrons complain about the public's access to porn or other objectional sites. How do we train staff to explain library policy, intellectual freedom, etc. in a consistent and conherent fashion that minimizes bad PR and staff discomfort.",Adult Programming; Training adult librarians; Marketing electronic databases/resources; Weeding collections; Safety and security; Working with Friends groups;Conducting book groups;Developing library PR materials;Developing on-line training for staff;Service to older populations;Techniques for increasing circulation;Trends in fiction collection development.,InfoPeople is a great resource for the librarians in CA.
INQ-20070402112627-1813827181,4/2/2007 11:31,5,5,5,5,Nancy Messineo,nmessineo@downeyca.org,1,1,,,,,,,,2,,,5,,,,,,,,,,15,16,17,,,,,,,,,,,2,2,2,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,1,2,1,2,1,1,1,4,1,2,2,3,1,2,3,2,2,1,1,1,1,3,4,4,2,2,1,2,2,2,1,,,
INQ-20070402112830-1078273516,4/2/2007 11:34,5,5,5,3,Nancy Brooks,brooksn@yosemite.edu,2,,,,4,,,,,,,,,,,8,,,,12,,,,,,18,,,21,,,,,,,1,3,5,1,2,3,,,,7,1,1,2,3,4,,,,,,,2,3,4,2,4,1,1,1,1,4,1,1,4,3,4,1,2,2,1,2,1,1,2,2,1,1,3,3,2,4,4,"Anytime we help users to find information, the more we know, the better we can help them.  This means continuous updates on all the basic tools AND training and tricks for anything new.",,Infopeople is the most enjoyable training I've had the pleasure to attend!
INQ-20070402112906-1395850791,4/2/2007 11:33,5,5,5,4,Catherine Perez,Catherine.Perez@sjsu.edu,2,,,,,,6,,,,,,,6,,,,,,,,,,,,,,,,,,,,,,1,3,2,1,2,,4,5,6,,1,1,2,3,4,,6,,,,,2,4,3,1,4,1,3,1,1,1,4,3,4,1,4,1,2,3,1,4,1,2,1,1,4,2,3,1,3,3,4,,More on collection management/development for the non-librarian,Keep up the good work!
INQ-20070402113055-1981098997,4/2/2007 11:41,5,5,5,5,Pat Vader,pvader@westernu.edu,2,1,,,,,,,,2,,,,,,,,,11,,,,15,,17,,,,,,,,,,,2,2,2,1,2,3,4,5,,7,5,1,,3,4,,,,,,,1,2,2,1,4,2,1,2,1,2,3,2,4,1,3,3,3,2,2,2,1,2,2,2,1,1,2,3,3,2,4,,"Need basic cataloging workshops, but also workshops for cataloging media and e-resources.",I have appreciated the availability of the Infopeople training workshops and sessions and hope that it will continue to offer the reasonable prices and variety of courses.  This has been an excellent source of staff development for my employees.
INQ-20070402113310-256663523,4/2/2007 11:37,5,2,2,5,Jessie Goodwin,cellojag@yahoo.com,1,,,,4,,,,,,,,,6,,,,,,,,,,,,,,,,,,,,,,4,3,5,1,2,3,4,5,6,7,3,1,2,3,4,5,6,,,,,2,3,2,2,2,2,1,3,1,2,1,2,1,1,3,1,1,1,1,1,1,2,3,3,2,2,1,2,1,2,1,,,
INQ-20070402113551-294803620,4/2/2007 11:40,5,3,3,4,April Gilbert,april.gilbert@sjsu.edu,2,,,,4,,,,,,,,,6,,,9,,,,,,,,,,,,,,,24,,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,,,8,,,4,4,4,1,4,3,4,2,1,3,3,3,4,4,2,2,4,4,4,4,1,4,2,1,3,2,4,3,1,3,4,,,
INQ-20070402113645-985190201,4/2/2007 11:49,5,5,5,5,Paul Crouthamel,pcrouthamel@esconido.org,1,,,3,,,,,1,2,3,,,,,,9,10,11,,,,15,16,,,,,,,,,,,,2,2,2,1,,3,4,5,,,1,1,2,3,,,6,,,,,1,1,3,3,3,1,2,3,1,2,2,2,3,1,1,2,2,1,1,2,2,1,3,3,1,2,1,2,2,2,3,"We have paraprofessionials helping on the reference desk, so reference training would be very helpful.",I would like more courses on Web 2.0 and Library 2.0.,I really enjoy the leadership courses and have found them very usefull. I have used many of the ideas I learned in those courses in my work.
INQ-20070402113646-910275103,4/2/2007 11:46,5,5,5,2,Glenda R Hogg,ghogg@chulavista.lib.ca.us,1,,,3,,,,,,,3,,,,7,8,,,,,,,,16,17,,,,,,,,,,,1,3,5,1,,3,,,,,3,1,2,3,4,,6,,,9,,2,1,3,3,2,3,1,3,3,3,3,2,2,1,1,1,2,2,2,2,1,2,3,2,2,1,1,2,2,3,2,Motivating staff to change from what they have become familiar with and accept the challenge of doing more with less and feeling good about the change.,,
INQ-20070402114055-1301281662,4/2/2007 11:49,5,4,5,5,,,1,1,,,,,,,1,2,3,,5,6,7,8,,,11,,,,,16,17,18,,20,,,,24,25,26,,2,2,2,1,2,3,4,5,6,7,1,1,2,3,4,,6,7,,,,1,2,2,2,1,2,1,2,2,1,1,1,1,1,3,1,2,1,2,1,1,1,2,2,2,1,1,2,2,1,2,Moving from paraprofessional to librarian. In my case it was paraprofessional supervisor to librarian manager. Then again moving from Branch manager to Director.  Transition management.,Making speeches.  Learning Spanish.,I would rather you concentrate on fewer more intense training than one days.
INQ-20070402114337-1954203344,4/2/2007 11:59,5,3,3,2,Kristie Pratt,kristie.pratt@kerncountylibrary.org,1,,2,,,,,,,,,,,,,8,,,,,,,,,,,,20,,,,,,,27,1,3,3,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,3,2,3,3,3,3,1,2,2,2,2,2,3,2,2,2,2,2,2,3,2,2,2,2,3,2,2,3,2,2,2,,"Would love workshops on Time-Management, Organizational Skills, Customer Service Skill, Working with Personalities and getting the most out of the different personality types",I am very glad that InfoPeople is available to the library community.  The workshops are work related and I find that I always go away from the class with at least 1 idea or change to try to set into motion.
INQ-20070402114807-732203290,4/2/2007 11:54,5,5,5,5,,,5,,2,,,,,,,2,,,,,,,,10,,,,,,,17,,,,,,23,,25,,,2,2,2,1,,,4,5,,,1,1,2,3,4,,6,,,,,2,4,2,3,4,4,3,1,1,4,4,2,4,2,4,2,4,3,1,4,2,2,4,3,4,4,4,1,4,1,4,,,
INQ-20070402115030-1486754830,4/2/2007 11:58,5,4,5,5,,,1,,2,,,,,,,,,4,,,,,,,,,,,,,,,,,,,,,,,,1,1,5,1,,3,,,,7,1,1,2,3,4,5,,,,,,2,3,1,3,3,3,1,3,3,1,2,3,4,2,4,3,4,1,1,1,1,1,3,4,3,3,2,4,2,3,1,,,
INQ-20070402115408-1918850710,4/2/2007 12:04,5,3,3,4,Joy Whatley,jwhatley@chulavista.lib.ca.us,1,,,3,,,,,,2,,,,,,8,,,,,,,15,16,17,18,,,,,,,,,,2,3,2,1,,,,,,,1,1,2,3,4,5,6,,,,,1,2,2,3,3,4,1,3,2,3,3,3,3,1,1,2,3,1,1,1,1,1,3,3,2,2,2,3,3,3,3,"We have recently dealt with many budget and staffing constraints, but we would still like to provide excellent customer service.  How do we keep staff enthusiatic and continue to find innovative ways to serve our public?",Any courses on innovative ways to increase Circulation,
INQ-20070402120014-1417630408,4/2/2007 12:07,5,4,4,5,Carol Frost,carol.frost@sjlibrary.org,1,,2,,,,,,,2,,,,,,,,,,,,14,,,,,,,,,,,,,27,2,2,2,1,2,3,4,5,6,7,5,1,,3,4,,,,,,,2,2,2,3,2,2,2,3,2,2,2,2,3,2,3,2,2,2,2,2,2,2,3,3,3,3,2,2,3,3,2,"We're hiring more and more librarians and library staff who have English as a second language. These staff could benefit from an Infopeople class on writing skills for ESL learners. Specifically, for creating brochures, flyers and report writing.",,"I love Infopeople. What a fantastic tool! When I tell other managers in our City what we have, they are jealous - for example, the City Finance department does not have coordinated state-wide training like this..... Infopeople is innvotive, adaptive, and responsive to our needs as a profession, and helps to build the bench."
INQ-20070402120721-1547272543,4/2/2007 12:13,5,3,3,4,Jennifer Mellon,jmellon@ci.moorpark.ca.us,1,,2,,,,,,1,2,,,,,,,,,,,,,15,,,,,,,,,,,,,2,2,5,,2,3,,5,,,2,1,2,3,4,,6,,,,,2,1,3,2,2,2,1,2,1,1,2,2,1,3,2,2,3,1,2,2,2,1,3,3,2,1,3,2,2,2,1,Society is changing so dramatically and staff need to keep abreast of new technology and new techniques to keep programming fresh and bring in demographics that we do not currently see.,,
INQ-20070402120830-2083444781,4/2/2007 12:14,5,3,3,3,stephanni Myrum,smyrum@chulavista.lib.ca.us,1,,,,,,6,,,,,,,6,,,,,,,,,,,,,,,,,,,,,27,1,1,2,1,,,,,,,1,1,2,3,4,5,,,,,,4,4,4,3,4,2,2,2,1,4,4,4,4,4,3,1,4,4,4,4,4,4,2,3,4,1,1,1,1,4,4,,intermediate courses in cataloguing.,
INQ-20070402120855-1249405314,4/2/2007 12:18,5,4,4,5,Kathleen M. Wade,kmw1959@yahoo.com,1,,2,,,,,,1,2,3,,,,7,,,10,,,,,15,16,,18,,20,,,,,,26,,2,2,1,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,3,3,3,3,1,1,1,1,1,2,2,2,1,4,3,2,1,1,1,1,1,1,3,3,4,1,2,3,3,3,Work redesign in anticipation of new technologies:  how do we determine what we're doing now is really as important as needing to know the new 'Library 2.0' push for more interactivity and social networking?    Functional redesign to increase use of the Library:  how do we work with our current building structure to make the Library less drab?,"Libris Design for Orange County area, please?","As a fairly new site offering InfoPeople training, we really enjoy the opportunities to meet our colleagues from all over the Southland.  It is like CLA, but on a much smaller scale!  We think the InfoPeople trainers are a really neat bunch of folks ... thank you for being here, and thank you for making this training possible!"
INQ-20070402120902-1927142801,4/2/2007 14:49,5,6,3,4,Alice W. Green,wgreen@library.ca.gov,5,,,,,,6,,1,,,,,6,,8,9,,,12,,,,,,18,,20,21,,,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,6,7,8,,,3,2,3,1,3,2,2,1,1,2,1,1,2,3,2,1,2,3,1,2,1,2,2,2,1,1,2,1,1,1,2,,,
INQ-20070402121604-902033482,4/2/2007 12:27,5,3,1,5,Michele Mizejewski,mmizejewski@redwoodcity.org,1,,,3,,,,,,,,,,,,,,10,11,,,,,,,18,,,,,23,24,25,,,1,1,2,1,2,,4,5,6,7,2,1,,3,4,5,,,,,,1,4,4,4,3,1,4,1,1,4,4,1,4,2,4,4,4,3,1,3,1,2,4,4,1,1,3,1,1,1,2,,,
INQ-20070402121932-296206147,4/2/2007 12:26,5,5,5,5,Louise Mazerov,lmazerov@buenapark.lib.ca.us,1,1,,,,,,,,2,,,,,,,,,,,,,15,16,17,,,,,,,,,,,2,2,2,1,,,,,,7,1,1,2,3,,,6,,,,,1,1,1,3,2,1,1,2,1,2,1,3,3,2,2,2,2,1,1,1,1,1,3,3,1,1,1,1,2,2,1,"Planning for changes brought about by new service and reference designs by seeing examples for different size libraries, especially small and medium size.",,"The training I and my staff have received has been 98% useful. A very high number! The courses also provide my staff with much needed exposure to other libraries, their concerns and ideas. We've 'stolen' some of our best ideas from these sessions."
INQ-20070402121950-1896205395,4/2/2007 12:25,5,5,2,5,Carol White,cwhite@york.org,3,,,3,,,,,1,2,,,,6,,8,,10,11,,13,14,15,16,,18,19,,,,,,25,26,,1,1,2,1,,,,,,,1,1,2,3,4,,6,,,,,3,3,3,3,3,2,2,2,1,3,1,1,1,3,3,2,3,2,1,2,2,3,3,3,2,1,3,2,3,2,1,,"Web 2.o , gaming as an instructional method, website content, teen services",
INQ-20070402122017-215542339,4/2/2007 12:24,5,4,4,5,Iris Carroll,carrolli@mjc.edu,2,,,3,,,,,,,,,,,,,,,11,,,,,,,18,,,,,,24,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,,,,,,,4,3,2,4,4,1,3,3,1,2,2,1,4,3,4,4,4,4,1,3,2,2,4,4,1,3,3,4,4,1,4,,I am really interested in exploring how I can use Podcasting for library services.,
INQ-20070402122412-386603885,4/2/2007 12:29,5,3,4,4,,,4,,,3,,,,,1,2,,,,6,,8,,,,12,,,,16,,18,,20,,,,,,,,1,3,2,1,,,4,5,,,1,1,2,3,4,,,7,,,,4,4,4,1,4,1,3,2,1,4,4,4,4,3,2,4,3,4,3,3,2,4,3,3,2,1,3,4,1,4,3,,,
INQ-20070402122447-614321286,4/2/2007 12:31,5,5,5,5,Haleh Motiey,hmotiey@library.ca.gov,5,1,,,,,,,,,,4,,,,,,,,,,,15,16,17,18,,,21,22,,24,,,,2,2,2,1,2,3,4,5,,,7,1,2,3,,5,,,,,,1,2,1,3,4,2,1,1,1,1,3,2,4,1,3,1,3,2,1,1,1,1,1,2,2,2,1,1,1,1,4,,,
INQ-20070402122541-397436922,4/2/2007 12:43,5,5,4,4,Audrie Clark,booker@sdcoe.k12.ca.us,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,1,1,5,1,,3,,,,,3,,2,3,4,5,,,,,,4,1,4,4,2,1,2,4,2,3,2,1,3,4,2,1,2,4,4,3,2,4,3,2,1,1,3,4,1,4,2,,,I have taken 5 courses in the last two years and I have learned many things that have helped me in my job.  I have enjoyed both the workshops and online classes.  Thank you.
INQ-20070402122601-1548881272,4/2/2007 12:36,5,5,5,4,Norine Nomura,norinka2004@yahoo.com,1,,,,4,,,,,,3,,5,,,,9,,11,,,,,,,18,,,,,,24,,,,2,3,5,1,2,3,4,,,7,2,1,2,3,4,,6,,,,,4,1,2,3,2,2,1,1,1,3,1,1,2,3,4,1,2,4,3,2,1,3,1,2,1,1,1,1,1,1,2,STress from working on the public desk or dealing with difficult co-workers.,"How to handle stress from the public or your staff.  Relaxation exercises and techniques    Try not to mix supervisors and staff.  Separate workshops would be better.    Public Internet workshops---how do other libraries set up Internet for the public. Also should include what vendors they use for printing, copiers, etc.",More workshops for paraprofessionals and/or the staff who works with the public.
INQ-20070402122648-940182626,4/2/2007 12:44,5,4,2,4,Randal Fai,RFai@chulavista.lib.ca.us,1,,,,,,6,,1,2,3,,,6,,8,,10,11,,,,15,,,18,,,,,23,,25,26,,1,3,2,1,2,,4,5,6,7,1,1,2,3,4,,,,,,,3,3,4,2,2,3,1,2,1,4,4,1,2,2,2,1,3,4,1,4,3,3,4,4,3,3,3,1,3,2,3,"- setting up wireless service (captive portal w/ user authentication)  - wireless printing  - safety issues in activating USB, CD, DVD, Firewire peripherals, hardwares, etc. (topology setup and scenarios)  - why we shouldn't put a square peg in a round ho",See above comment,Set-up a consortium where databases are shared among different independent branches... not to mention cross-OPAC (which exist in certain areas)    etc....
INQ-20070402122708-1101875694,4/2/2007 12:32,5,3,4,5,Jennifer Baker,jbaker@snap.lib.ca.us,1,,2,3,,,,,,,3,4,,,7,,,10,11,,,,15,,,18,,,,,,,25,,,2,3,2,1,,3,,5,,7,1,1,2,3,4,5,6,7,8,,,2,1,2,4,3,2,1,3,2,3,2,2,3,2,2,2,4,1,1,2,1,2,4,4,2,2,2,4,2,3,3,"need to find very specific statistics that should be available in government docs, census data, etc. for doing community analysis",conflict resolution (interpersonal between coworkers),
INQ-20070402122941-558871579,4/2/2007 12:48,5,6,5,5,Ruth Hartman,ruth.hartman@ventura.org,1,,2,,,,,,1,2,3,,,6,,,,,,12,,,,,,18,,,,,,,,,,2,3,1,1,,,4,5,,7,5,1,2,3,,,,,,,,1,1,3,1,1,1,2,3,2,3,3,2,1,2,1,1,3,2,2,3,1,1,3,2,1,1,2,2,1,2,1,"We are doing a five year plan, after many years with no long term goals except survival.  Options on how to design such a plan would be nice.",,How about chunking down some basic workshops into a series of two-hour webcasts?
INQ-20070402122949-1078785163,4/2/2007 12:35,5,5,5,5,Sherry Gomez,sherry.gomez@kerncountylibrary.org,1,,2,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,2,3,2,1,,3,4,5,,,5,1,2,3,,,6,,,,,1,2,2,2,2,2,1,1,2,2,2,1,2,1,3,3,3,2,2,2,2,2,3,3,2,2,1,2,2,3,2,,,
INQ-20070402123444-1503381432,4/2/2007 12:52,5,4,3,5,June Turner,june.turner@paloverde.edu,2,1,,,,,,,1,,,,,6,,8,,,11,,,,15,,,18,,,,,,,,,,2,2,2,1,,3,4,5,,,1,1,2,3,4,,6,,,,,2,2,3,2,4,1,2,3,1,3,1,1,4,1,2,2,3,2,2,3,1,2,3,3,1,1,2,3,1,1,4,,,I've done one online course and a couple of face-to face courses. All were excellent.
INQ-20070402123656-600821459,4/2/2007 12:51,5,4,5,5,Rachael Smithey,rsmithey@chulavista.lib.ca.us,1,,,3,,,,,,,,,,,,8,,10,,,,,,,,18,,,,,,24,25,,,1,3,2,1,2,3,4,5,6,7,3,1,2,3,4,,,,,,,2,2,2,3,3,3,2,2,1,3,1,1,3,2,2,3,3,3,1,2,2,3,3,3,1,2,3,1,2,1,3,"Public libraries have become a safe haven for the mentally ill, and some of these patrons can become confrontational.  These patrons frequently act out, and library staff need training on safe and effective techniques to assist these patrons in complying with the library conduct policy.",More workshops on emerging technologies and how these technologies can be incorporated into improving public service.,I have attended many Infopeople trainings over the years and each training has been outstanding due to knowledgeable instructors and relevant/applicable content.  Online access to past workshop materials is invaluable!
INQ-20070402124301-1188702516,4/2/2007 12:51,5,4,5,5,Heather Hernandez,heather_hernandez@nps.gov,7,,,3,,,,,,,,,,6,,,,10,,12,,,,,,18,,20,21,,23,,25,,27,1,3,2,1,2,3,4,5,6,7,3,1,2,3,4,,,,,,10,2,3,2,2,4,2,1,1,1,2,2,3,4,3,2,1,4,3,2,2,2,2,2,2,1,1,3,3,1,3,4,,"Perhaps explore a partnership with Calpreservation.org?  They tend to give all their workshops in person, and Infopeople could help them develop webinars.","It's wonderful--especially the web-based training--I can attend, and appreciate that it is free SO much."
INQ-20070402125549-152472895,4/2/2007 13:46,5,6,3,5,Tiffany White,tiffmail88@yahoo.com,1,,,3,,,,,1,,3,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,3,,,,7,7,1,,3,,,,,8,,,4,1,2,4,2,2,3,2,1,3,2,2,3,2,3,2,3,2,2,4,3,3,3,3,2,1,1,1,2,2,3,,,
INQ-20070402125729-663358786,4/2/2007 13:00,5,4,3,5,Laurie Johnson,lejohnso@snap.lib.ca.us,1,,,3,,,,,,,3,,,,7,,,10,11,,,,15,16,,18,,,,,23,,25,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,7,,,,3,1,3,4,3,1,3,1,1,1,1,1,3,1,2,2,2,3,1,1,1,2,3,4,1,1,1,3,1,2,2,,,
INQ-20070402125835-1165358180,4/2/2007 13:07,5,3,1,2,Mara Neuron,larkneuron@sbcglobal.net,1,,,,,,,7,,,,,,,,,,,,,,,,,,,,,,,,,,,27,3,3,5,1,2,3,4,5,6,7,3,,,,,,,,,9,,2,1,3,2,1,1,1,1,1,1,1,1,1,1,1,1,1,2,2,1,2,2,3,2,1,2,1,1,2,3,1,,,
INQ-20070402125938-885292012,4/2/2007 13:25,5,5,5,5,Brenda Crotts,lib@buttecounty.net,1,,2,,,,,,1,,,4,,,7,,,10,11,12,,,15,16,17,18,,20,21,22,,,25,26,,2,2,2,1,2,3,4,5,,,1,1,2,3,4,,6,7,,,,1,1,1,1,1,1,1,2,1,1,2,2,2,1,1,1,2,1,1,1,1,1,2,2,1,1,2,2,1,1,1,"We rely on donations to purchase our adult non-fiction, some reference, all childrens materials, and media.  Training in out reach, grant writing, partnering with businesses and organizations would be of benefit.  We do quite a bit of begging, but could probably do a better & more efficient job of it with training.",,I always learn something new with Infopeople training workshops.  This year the workshop in Marketing & Wayfinding has resulted in a total overhaul of our public service area.
INQ-20070402130759-67449496,4/2/2007 13:19,5,5,5,5,Maurie Hoekstra,mhoekstra@co.calaveras.ca.us,1,1,,,,,,,1,2,,,,,,,,,,,,,,16,17,,,,,,,,,,,2,2,2,1,,,,5,6,,1,1,2,3,,,,,,,,3,2,2,3,2,3,1,1,1,1,2,2,2,2,2,1,2,1,1,1,2,2,3,3,3,3,3,2,3,3,2,,,We are a small rural library.  Infopeople workshops offer a unique opportunity for our staff to meet others doing the same type of work and to learn from them.      We are limited in our ability to have staff attend workshops due to the distances involved and keeping the libraries open at the same time.    Over the years there have been many great workshops offered that we were unable to take advantage of - so repeating topics and workshops is a plus.
INQ-20070402131427-528307908,4/2/2007 13:24,5,6,2,4,Susan Manger,susan@brawleylibrary.net,1,,2,,,,,,1,2,3,,,,7,8,9,10,11,,,14,15,16,17,18,,20,21,,23,24,25,26,,2,2,1,1,2,3,4,5,6,7,7,1,2,3,4,5,6,7,,,,2,2,1,2,2,3,3,2,1,1,1,2,4,2,2,2,1,1,1,1,1,1,2,2,2,2,1,1,1,1,1,Our staff would benifit from training in handling homeless and/or mentally challenged individuals. We have experienced disruption from both types of patrons in the past. It was scary for staff and would be less so if they were trained.,How about Vista and Office 2007?,"I have taken many Infopeople trainings, both in person, and on line. My staff and myself have always learned a lot at these trainings."
INQ-20070402131543-408159190,4/2/2007 13:21,5,5,4,5,Cindy DeLanty,cindyd@lssi.com,1,,2,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,2,3,4,5,6,7,5,1,2,3,,,,,,,,1,2,3,3,2,3,1,2,1,3,3,3,3,1,2,2,2,3,1,2,2,3,3,3,2,3,2,1,2,2,3,,,
INQ-20070402131829-1677802548,4/2/2007 13:24,5,3,4,5,John Alita,alita@plsinfo.org,1,,2,,,,,,,2,3,,,,,8,,10,,,,,15,,17,18,,,,,,,25,,,2,2,2,1,,3,4,5,6,,4,,2,3,,,,,,,,1,3,1,3,3,3,2,2,1,2,2,2,3,1,4,4,4,1,1,3,3,3,3,3,3,3,3,2,3,1,3,can't think of any examples,Learning 2.0 skills,Infopeople continues to provide high quality training opportunities to library staff. I have a very high opinion of the service.
INQ-20070402131839-549028105,4/2/2007 13:26,5,5,4,5,Lucille Boone,lmboone@prodigy.net,1,,,3,,,,,,,3,,,,7,,,,11,,,,,,,18,,,21,,,,,,,1,3,5,1,,3,4,5,6,7,1,1,2,,4,5,,,8,,,2,3,4,3,4,3,1,2,1,1,1,1,4,1,3,1,2,2,1,2,1,2,2,2,1,1,2,1,1,2,3,I feel that workshops on coping with change are/have been important for my work.,"The future for Reference Services  The future for Cataloging   Librarianship: Knowledge work, customer service or both?",I have found Infopeople training workshops essential for my own personal and professional growth.  I often monitor the training materials for past workshops that I have not been able to attend. Please make sure that this past material -- and webcasts continue to be posted on the Infopeople website.
INQ-20070402131949-2030753775,4/2/2007 13:23,5,4,4,6,Rachel Delgadillo,rdelgadillo@roseville.ca.us,1,,2,,,,,,1,2,3,4,,,7,8,,,,,,,15,16,17,18,,,,,,,,26,,2,2,3,1,2,3,4,5,,,1,1,,3,,,6,7,,,,1,1,1,2,2,1,3,2,1,1,2,2,2,1,1,2,2,2,2,2,2,2,3,3,1,1,2,2,1,3,2,,,
INQ-20070402131953-940718514,4/2/2007 13:27,5,5,4,5,Christina Haugen,chaugen_bpld@yahoo.com,1,,,3,,,,,1,,3,,,6,,,,10,,,,,,,,18,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,,,,8,,,4,1,3,3,4,1,1,3,1,4,3,4,4,4,4,2,4,2,3,4,3,2,4,4,1,2,2,1,2,1,4,,,
INQ-20070402132002-1672703102,4/2/2007 13:31,5,2,2,4,Alex Kern,kern@arrival.net,4,,,,4,,,,,,,,,6,,8,,10,11,,,,15,,,18,,,,,,,,,,1,3,5,1,2,3,,,,,1,1,2,3,4,,,,8,,,1,4,2,2,4,2,3,2,2,2,2,2,4,3,2,2,3,2,2,2,2,2,2,2,2,1,2,1,1,1,4,,,I have taken several info people classes over the last 2 years and usually find them to be top notch.
INQ-20070402132753-1100755606,4/2/2007 13:44,5,5,5,5,Denise Baker,dbaker@aclibrary.org,1,,,3,,,,,,,,,,,7,,,,11,,,,15,,,18,,,,,,24,,26,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,,,8,,,3,3,3,3,1,2,3,3,1,2,2,2,2,1,3,2,3,2,1,1,1,1,3,3,2,1,2,2,2,2,1,"How to handle belligerent, uncooperative people, and those whose attitudes and speech drive away the well-behaved patrons. Also how to deal with large crowds of middle and high school students between 3-5pm, especially those who vandalize, break windows, etc.",Program planning and resources,"I took Communication Skills for Front Line Staff in 2005, and although it helped somewhat, it presumed that people were more cooperative than they are these days!"
INQ-20070402132915-1072848590,4/2/2007 13:34,5,3,3,5,Amanda Schukle,amanda.schukle@sdcounty.ca.gov,1,,2,,,,,,1,,,,,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,,3,4,5,,,1,1,2,3,4,5,6,,,,,1,3,4,4,3,1,4,2,1,4,4,2,3,1,4,2,4,2,1,2,2,2,4,4,4,4,2,3,4,4,3,,,
INQ-20070402133649-1242030373,4/2/2007 13:42,5,4,3,5,melodie morgan frances,mfrances@gtu.edu,7,,2,3,,,,,,,,,,6,,,,10,11,,,,,,,,,,,,23,,,,,2,2,1,1,2,3,4,5,,7,1,1,2,3,4,5,,,,,,2,4,3,1,4,1,2,1,1,1,3,1,4,2,2,2,3,2,2,2,1,2,1,1,2,3,3,1,1,1,3,cataloging of serials.  planning a digital collection  designing our web opac,Cataloging serials!!!  Pretty much anything on digitization - particular on how to do consortial work in this area.  I would also love to have an introduction to HTML class.  Implementing folksonomies  Metadata overview,I would like to see more classes that are more than one day - particularly an html type class.  Maybe even something like a series of classes geared towards those of us who graduated before the web.
INQ-20070402134225-1774985949,4/2/2007 13:51,5,4,5,5,Katherine Ross,katherine.ross@kerncountylibrary.org,1,,,3,,,,,,,3,,,,7,,,10,11,,,,,,,18,,,21,,,,,,,1,3,5,,,3,,5,,,5,1,,3,,,,,8,,,3,2,4,4,2,2,1,2,1,3,2,2,2,3,2,1,3,3,2,2,2,3,2,4,1,1,2,2,2,3,2,not being able to communicate with Spanish-speaking customers,"conversational Spanish for front-line staff, as a webcast/self-paced online training, with handouts",I really appreciate the feature of InfoPeople providing course materials of past training sessions--I wish they would post Spanish vocabulary for working with Spanish-speaking customers
INQ-20070402134240-1575708760,4/2/2007 13:49,5,5,4,5,Paul Signorelli,psignorelli@sfpl.org,1,,,3,,,,,,,,,,,,,,,11,,,,,,,,,,,,,,,,,2,2,2,1,,,,,,,1,1,2,3,4,5,,,,,,1,1,2,2,1,1,1,2,1,2,1,1,1,1,1,1,2,2,1,2,1,2,2,3,1,1,1,2,1,2,1,Nothing new here beyond what we covered at the Master Trainers' session last week.,"Positive Customer Service Models (we recently realized we're spending most of our time on dealing with difficult situations and haven't been offering a good, up-to-date positive customer service session).",Offerings are first-rate and very popular with our staff.    The leadership series has been tremendously attractive to our staff and administrators; looking forward to seeing it again.
INQ-20070402134320-1422474646,4/2/2007 14:09,5,5,5,4,Michael Markwell,mmarkw@gtu.edu,7,,,,4,,,,1,,,,,6,,,,,,,,,,,,,,20,21,,,,,,27,1,3,5,1,2,3,4,,,7,3,1,2,3,4,,,,8,,,3,3,3,2,4,2,3,3,2,4,2,4,4,3,3,1,4,4,3,4,1,1,1,1,4,1,4,3,4,3,4,,,
INQ-20070402135005-1675060686,4/2/2007 13:58,5,3,1,5,Rachel Minkin,rminkin@gtu.edu,2,,,3,,,,,,,,,,,,,,,11,,,,,,,18,,,,,23,,25,,,1,3,5,1,2,3,,,,7,1,,,3,4,5,,,,,,4,4,3,4,4,3,1,3,3,3,1,1,4,3,3,3,4,2,2,2,1,3,3,3,1,2,2,3,3,3,4,"I am one of the 'junior' librarians in my library and am sometimes treated as a lesser entity. I am also now the ONLY reference librarian. The combination means I'm often taken advantage of by colleagues not wishing to cover desk hours, participate in reference programs, etc. I would love training of some sort on taking charge of one's own career!",,I've done infopeople in the past and really enjoyed it!
INQ-20070402135126-2126290977,4/2/2007 13:57,5,5,5,5,Susan Simpson,ssimp@ci.carlsbad.ca.us,1,,2,3,,,,,1,,,,,,,,,,,,,,,,,,,,,,,,,,27,2,2,2,1,,3,,,,7,1,1,,3,,,,,,,,3,2,3,3,3,1,3,2,2,3,3,3,3,3,3,1,3,3,2,3,2,2,2,3,3,3,2,3,2,3,3,,Collection Development for foreign language collections    Collection Development for digital collections: downloadable audio and video for example,
INQ-20070402135246-339424487,4/2/2007 13:58,5,4,5,5,Laurie Willis,laurie.willis@hayward-ca.gov,1,,2,3,,,,,,,3,,,,,,,,11,,,,,,17,18,,,,22,23,,25,,,2,2,2,1,2,3,4,5,6,7,2,1,2,3,4,,,7,8,,,3,1,4,3,4,3,2,2,2,2,1,2,3,3,4,3,3,2,1,2,3,3,4,4,2,2,2,2,2,2,3,"We have a large number of homeless and/or mentally ill customers using the library.  My staff would appreciate a workshop on how to best communicate with these folks, especially the mentally ill.",,
INQ-20070402135708-368942115,4/2/2007 14:36,5,5,2,4,John R. Grant,jrgrant@pacbell.net,1,,,,,5,6,,1,,,,,,,8,,10,,12,,,15,,17,18,19,,,,,,,,,2,3,5,1,,3,4,5,,,3,1,2,3,4,5,,,,,,3,3,3,2,2,1,1,3,2,3,2,2,2,3,2,1,2,2,4,3,4,4,4,4,1,2,2,2,3,1,3,understanding computer/internet blocking procedures and webfiltering; MANY patrons don't understand this and we are challenged when we can't undersatand what our own tech department has done,"1) How to deal with difficult patrons  2) How to be a 'babysitter' in the library: specifically children, the homeless, etc.","I like Infopeople workshops, particularly when I can do them at MY leisure rahter than around a sometimes inflexible desk schedule."
INQ-20070402135941-91528288,4/2/2007 14:04,5,4,5,,Linda Santo,santo@plsinfo.org,1,,,3,,,,,1,,3,,,6,,,,,,,,,15,,,18,,,,,,,,,27,1,3,2,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,2,4,2,4,2,2,2,1,1,1,1,4,1,4,1,4,2,2,1,1,1,2,2,2,2,2,1,1,1,4,"I feel like a dinosaur, graduating from Library School in 1985 - what the heck is Web 2.0?????","Anything on the new jargo - web 2.0, youtube, etc.",I think your training is fantastic.  I am taking the Eureka courses and they have all been outstanding.
INQ-20070402140138-216081792,4/2/2007 14:06,5,6,5,5,Sue Kamm,suekamm@mindspring.com,1,,,3,,,,,1,,,,,6,,,,,11,,,,,,,18,,,,,,,,,27,4,3,5,1,,3,,,,,1,1,,3,4,,,,,,,2,2,4,2,4,2,4,4,3,1,3,2,4,1,4,4,4,1,4,4,1,2,4,4,2,2,3,4,1,2,3,How to convince city personnel department that we need to establish a list of on-call (substitute) staff for both professional and support staff.,Valuing your library - creating cost-benefit analysis,
INQ-20070402140223-331486107,4/2/2007 14:19,5,6,5,5,,,2,,,3,,,,,1,,,,,,,,,,11,,,14,,,,18,,,,,,24,25,,,1,3,5,1,,3,4,5,,7,3,1,2,3,4,,6,,,,,2,3,2,2,4,1,1,2,2,3,1,1,4,2,2,2,1,1,2,2,2,2,2,2,1,1,2,2,3,1,3,,How to create an online tutorial using Captivate software.  Best practices in information literacy online tutorials.  How to create a podcast (can existing VHS lectures be turned into podcasts?).  Librarians use of audience response systems in teaching situations.  Creating library maps with Inspiration software.,
INQ-20070402140308-831818814,4/2/2007 14:10,5,4,5,2,Loena Arroyo,larroyo@sfpl.org,1,,,,4,,6,,,,3,,,6,,8,,10,11,,,,,16,17,18,,,,,,,,,27,1,3,5,1,,3,4,,,7,1,1,2,3,4,5,6,,,,,1,1,3,1,3,1,1,3,1,2,1,1,3,1,1,1,2,1,1,1,1,1,1,1,1,1,1,1,1,1,2,,I am happy with the trainings provided but would like to see a self defense class.,I've had great teachers at 44 gough st.  Making the trainings easy to get through and actually learn something.  Questions answered.
INQ-20070402140509-306891817,4/2/2007 14:12,5,6,2,3,Barbara White,bwhite@snap.lib.ca.us,1,,,,,5,,,,2,,,,6,,8,,,,12,,,,,,,,20,,,,,,,,3,3,5,1,,3,,,,7,1,1,,3,4,,6,,,,,1,3,2,2,4,2,2,3,2,4,4,4,4,4,1,1,3,3,3,3,2,3,3,2,3,1,3,3,2,4,4,,Designing brochures for libraries.    Overall library functions for staff members who do not directly serve the library public.,
INQ-20070402140632-1372242460,4/2/2007 14:16,5,5,5,4,Star Soto,star.soto@ventura.org,1,,,3,,,,,1,,,,,6,7,8,,10,11,12,,,15,16,17,18,,,,,,,,26,,2,3,1,1,2,3,,,,7,1,1,2,3,4,5,6,,,,,3,3,3,2,1,2,1,2,2,2,3,2,1,1,2,1,2,1,2,1,1,2,4,3,2,2,2,2,3,3,1,Out reach to communities and schools,blogs and other new areas that are common to teens and tweens,"Really appreciate training you offer, would like to see self paced online courses, and maybe a few more offered in the Ventura-Santa Barbara areas"
INQ-20070402140650-1217838807,4/2/2007 14:11,5,5,3,2,Terri Trujillo,Ttrujill@snap.lib.ca.us,1,,,,4,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,1,5,1,,3,,,,,1,1,2,3,4,5,,,,,,3,4,4,3,2,3,1,3,2,4,3,3,3,2,2,2,2,4,2,2,1,4,3,2,4,3,2,2,2,3,3,mentoring,mentoring,
INQ-20070402140740-1545148983,4/2/2007 14:18,5,6,5,5,sharon snow,sharon.snow@palmsprings-ca.gov,1,,2,,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,26,,2,2,2,1,,,4,5,,,1,1,2,3,4,5,,,,,,1,3,2,4,1,1,1,1,1,3,3,4,1,1,4,2,2,1,1,2,2,2,4,4,2,3,2,3,4,3,1,,"New technology, blogging, flicker, etc.","Infopeople workshops are alway right on, the information is current and the presenters are very professional. I enjoy the Infopeople workshops."
INQ-20070402140741-1405527322,4/2/2007 14:26,5,4,5,5,Mark S. Hall,mhall@sfpl.org,1,,2,,,,,,,,3,,,,,,,,11,,,,,16,17,18,,,,22,,,,,,2,3,5,1,,3,,5,,7,1,1,2,3,,,,,,,,3,3,3,3,3,3,2,3,1,3,2,2,3,3,3,2,3,2,2,2,2,3,3,3,2,3,3,3,3,3,3,I and others have found the Oil on the Water training really helped with attitude and specific phrasing to use in difficult situations.,Something that offered a toolkit of ideas to help pitch/sell the library to that part of the public that doesn't think libraries are relevant anymore. Along the lines of Googling vs. the Library... what Google alone can't do. And how to get this message out through the Web 2.0 world to your region/city.,
INQ-20070402141344-423583785,4/2/2007 14:32,5,3,1,5,Charity Fees,cfees@chulavista.lib.ca.us,1,,,3,,,,,,,3,,,,7,,,,11,,,,,16,,,,,,,,,,,,1,3,2,1,2,3,4,,,7,1,1,2,3,4,5,6,,,,,2,1,3,3,1,3,2,3,2,3,2,2,1,1,2,3,2,3,3,1,2,3,3,3,1,1,1,2,3,1,1,We have daily story times in our library system that requires Librarians and other paraprofessionals to help out and do at least one per month. We have done in house training but it would be nice to have a storytelling workshop that is geared towards the 3-5 range and also school age children that we could send some of our employees.  We have some staff attending the workshop that is currently being offered however that one sounds to be more fore the babies and toddlers which is also great because we do offer born to read for children 0-3 once a week.,"Puppet Workshops - I would love to attend a puppetry workshop to get a better feel on how to use the puppets and make them come to life.    Graphic Novels for kids - how to market, which ones are suitable for the Children's Room opposed to those suitable for teens.",Traning is very valuable to all of us in this profession. Thank you for offering such great workshops.
INQ-20070402141609-1125755986,4/2/2007 14:26,5,5,5,5,Jim Van Buskirk,jvanbuskirk@sfpl.org,1,,,3,,,,,,,3,,,,,,,,,,,,,16,,18,,,,22,,,,,,1,1,2,1,2,3,,,,7,2,1,2,3,4,,6,,,,,3,1,3,3,3,2,2,2,2,2,2,2,3,2,3,2,3,2,2,1,2,2,2,3,1,2,1,2,2,2,3,"Mental health, substance abuse, homeless, cellphone rudeness, internet abuse","Lesbian, Gay, Bisexual, Transgender and Intersex resources. For people identifying as one or more of these, and/or for people researching them, it is important for librarians to be knowledgeable and comfortable in this subject area.","I am qualified and interested in working on such a project. Jim Van Buskirk,415-557-4566 or jvanbuskirk@sfpl.org. Thanks."
INQ-20070402141737-1295126045,4/2/2007 14:33,5,2,1,2,Jorge Gomez,Jorge.Gomez@kerncountylibrary.org,1,,,,,5,,,,,,,,,,8,,,11,,,,,,,18,,,,,,,,,,3,3,5,1,,3,,,,,3,1,2,3,4,5,6,,8,,,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,,,
INQ-20070402141902-1240617712,4/2/2007 14:38,5,3,2,5,Jerry Dear,jdear01@gmail.com,1,,,3,,,,,,,3,,,,,,,,11,,,,15,,,18,,20,,,,,,,,2,3,5,1,2,3,,5,,,1,1,2,3,4,5,6,7,,,,4,2,4,3,3,2,1,4,1,4,4,2,4,3,3,2,4,3,4,4,2,4,4,4,1,1,2,2,1,2,3,Effective Interpersonal communication amongst library staff workers,New Online Reference Resources  Intermediate Web Research Strategies,It always helps to occasionally schedule multiple workshops at a specific library site.    Instructors should provide handouts of articles especially for articles accessed electronically in online training workshops.
INQ-20070402142101-1674658235,4/2/2007 14:26,5,3,2,5,heidi dolamore,heidi.dolamore@gmail.com,1,,,3,,,,,1,,3,,,,7,,,,,,,14,,16,,18,,,,22,,,,26,,2,3,5,1,2,,4,,,7,1,1,,3,4,5,6,,,,,1,3,3,3,2,2,1,3,1,2,2,3,2,1,3,3,2,1,1,1,3,1,3,3,3,3,3,3,3,3,2,,,
INQ-20070402142110-1256159918,4/2/2007 14:31,5,4,5,5,Melinda Cervantes,melinda.cervantes@lib.sccgov.org,1,1,,,,,,,,2,,,,,,,,10,,,,,15,,,,,,,,23,,,,,2,2,1,1,,,4,5,6,,1,1,,3,,,6,7,,,,1,2,1,2,2,2,1,3,1,2,2,3,3,1,3,3,2,1,1,1,1,1,1,2,3,3,1,2,3,1,1,"The library is beginning to see a large number of retirements with long-term experienced managers being replaced by less experienced managers.  Overpromising community partners and/or not knowing when to ask a more experienced manager for guidance is beginning to cause some problems for delivering on the promise.  Example:  A Foundation donates money for new books and requests an itemized list of acquisitions; and also wants to be certain these specific items are available to their community only.  In a large system where resources are readily shared system-wide, and withdrawn when appropriate, this can create a significant workload and expectation that cannot be achieved.  Training for new managers that their job is to listen and when uncertain how to proceed ask for time to respond; and then check with a more experienced manager.  Good decision making skills are critical to the success of a new manager and the library as well.",New Supervisor/Manager basics.,
INQ-20070402142514-1687598055,4/2/2007 14:28,5,4,5,5,Julie Farnsworth,jadfar@comcast.net,1,1,,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,2,2,1,1,2,3,4,5,6,7,1,1,,3,,,,,,,,1,3,1,4,3,3,2,3,1,1,3,3,3,1,4,3,3,2,1,2,2,2,3,3,3,2,2,2,2,2,2,Outraged parents of teens,Special issues in dealing with teens and their parents,
INQ-20070402142713-555146470,4/2/2007 14:33,5,3,3,5,Katrina Rahn,krahn@itp.edu,2,,,3,,,,,,,,,,6,,,,10,11,,,,,,,18,,,,,,,,,,1,1,4,1,2,3,4,5,,7,1,1,2,3,4,5,6,,,,,2,4,4,2,4,4,1,2,1,1,1,1,4,1,4,4,4,1,1,2,2,1,2,4,4,4,4,1,4,1,4,,,
INQ-20070402142928-578706623,4/2/2007 14:35,5,3,2,5,Rachel MacNeilly,rmacneilly@sfpl.org,1,,2,,,,,,1,2,,,,,7,,,,,,,14,15,16,,18,,,,22,,,,26,,2,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,4,3,3,1,2,2,3,1,1,1,2,1,1,3,2,1,2,2,1,1,1,4,4,3,3,3,4,2,4,1,,Children's services for the Adult Librarian!,
INQ-20070402143011-949571778,4/2/2007 14:40,5,6,5,5,Lois Carroll,Lois.Carroll@cityofpaloalto.org,1,,,3,,,,,,,3,,,,,,9,,11,,,,,,,18,,,,,,,,,,1,3,2,1,,3,,,,7,1,1,2,3,4,,,,,,,3,1,3,2,3,2,2,2,1,3,1,1,3,3,3,1,2,3,2,2,2,2,3,2,1,1,2,3,1,2,3,How to receive a webcast for Infopeople training.,"Using library skills in retirement.  How, where, how to plan for it.",More time should be allowed for the self paced online training.  I took one course and felt it was too rushed.  I did not have enough time and therefore did not retain a great deal from it.
INQ-20070402143501-1106635447,4/2/2007 14:46,5,5,5,4,Nita Rayome,nrayome@ci.pleasanton.ca.us,1,,,,4,,,,1,,,,,6,,,,,,,,,,,,,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,3,1,2,3,4,,,,,,,3,3,1,1,4,4,3,2,1,4,3,3,3,3,3,1,3,3,2,3,2,3,3,3,3,2,3,2,1,3,3,,Intermediate and advanced cataloging courses over a period of time -- not all crammed into one session which tries to cover too much information.,
INQ-20070402143517-1548545530,4/2/2007 14:45,5,4,2,3,Sharon Herrera,sherrera@ccclib.org,1,,,,,5,,,,,,,,,,,,,,,,14,,,,,,,,,,,,,,1,3,2,1,,,4,5,,,1,1,2,3,4,,,,8,,,3,2,4,4,4,4,2,4,2,4,2,4,4,4,4,1,1,4,4,4,1,4,4,4,4,4,4,4,4,4,4,,,
INQ-20070402143638-1287501701,4/2/2007 14:52,5,5,5,4,Doreen Irby,dirby@ci.pleasanton.ca.us,1,,,,4,,,,,,3,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,2,1,2,3,4,5,,7,1,1,2,3,4,,6,7,8,,,3,1,3,4,3,1,1,3,1,3,1,1,2,2,1,1,2,3,2,1,1,3,3,3,1,1,1,4,1,4,3,"I would like to see more training in the area of dealing with people of diverse background, languages and ages.  I can't think of one specific instance, but just learning about different cultures and various sensitivities would enable all of us to provide better service to all.","I can't think of any specific workshops, currently, that I want Infopeople to offer.  However, more choices of venues and dates would be most helpful. Many of the workshops fill before I ever get a chance to register, and often there is not another date or location nearby that is available.","I have attended several Infopeople workshops and have found them to be very valueable.  I personally prefer live, hand-on training to online training, but I can see how online training  can be very useful, also."
INQ-20070402144020-1065023318,4/2/2007 14:46,5,4,5,4,Marcia Miyoshi,bplstaff@buenapark.lib.ca.us,1,,,3,,,,,1,,3,,,,,,,,,12,,,15,,,18,,,,,,24,,,,3,3,5,1,,3,4,5,,,1,1,2,3,4,,,,8,,,3,2,4,2,2,1,2,1,1,4,2,1,3,3,3,2,4,1,2,3,2,3,3,3,2,1,1,3,2,1,3,,,
INQ-20070402144437-1760867325,4/2/2007 14:59,5,5,3,5,Karen Praeger,kpraeger@citruscollege.edu,2,,,3,,,,,,,3,,,,,,,10,11,12,,,,,,18,,,,22,,,,,,1,3,2,1,,3,4,,,,1,1,2,3,,,,,,,,4,4,4,4,4,1,1,4,4,4,1,1,4,2,3,2,4,4,4,3,1,4,4,4,1,1,4,4,1,4,4,What to do when you are conducting an instruction session (or presentation) and the technology fails (powerpoint doesn't work or the Internet goes down).  How do you continue to teach without the electronic backup we have all become so reliant upon?,I like all the ones in the area of Reference work.      Strategies for teaching is one I could use--tips for teachers and instructors.,"I much prefer the in-person offerings.  However, I will not travel too far out of my area to go to another library.  I like ones that are close to home (East San Gabriel Valley).    I really appreciate all the different kinds of workshops you offer--it's a great opportunity for all library staff members to gain professional development.  Thank You!"
INQ-20070402145859-1733694696,4/2/2007 15:06,5,5,5,5,Jill Patterson,jkpatterson@ocpl.org,1,,2,3,,,,,,,,4,,,,,,,,,,,,,,,,,,,,,,,,1,3,5,1,2,3,,,,7,1,1,2,3,4,,,,,,,3,2,2,4,2,2,2,2,1,3,2,2,2,1,3,3,3,2,2,2,2,2,3,4,2,2,1,4,1,3,2,Outreach to the middle and elementary schools.,,The courses I've taken have been extremely valuable.  My favorite is still the 'Teaching Internet to the Spanish Speaking'.  I have been able to teach computer and Internet skills to Spanish language speakers even though I am not fluent in Spanish (I speak it enough to get by).
INQ-20070402150124-286443564,4/2/2007 15:06,5,4,4,5,Clay-Edward Dixon,cedixon@gtu.edu,2,,,3,,,,,1,2,,,,6,,,,,,,,,,16,,18,,20,21,22,23,,,,,2,3,2,1,,3,,5,,7,1,1,2,3,4,5,,,,,,2,3,3,1,4,1,2,1,1,1,2,2,4,3,2,2,3,3,4,3,1,2,1,3,2,2,2,2,1,1,4,,,
INQ-20070402150851-1421892147,4/2/2007 15:12,5,3,2,5,Gina Mauss,gmauss@gmail.com,2,,,3,,,,,,,,,,6,,,,,,,,,,,,,,,,,,,,,,4,3,5,1,2,3,4,5,6,7,1,1,2,,,5,6,,,,,2,3,3,2,4,2,4,2,2,4,3,3,4,3,4,3,4,3,3,3,2,2,2,2,3,3,3,2,2,4,4,,,
INQ-20070402151032-1325966657,4/2/2007 15:22,5,5,2,7,Bonnie Davis,BDavis@roseville.ca.us,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,2,2,2,1,2,3,4,5,,7,4,1,2,3,4,5,6,,,,,3,1,3,3,1,3,1,1,1,3,2,2,2,2,2,1,2,2,1,1,1,2,3,2,2,1,2,3,2,3,1,"We have a lot of homeless and latchkey kids.  Keeping kids off the street and out of trouble means providing programs for them.  Funding for computers, games, and programs for them is a challenge.  Also, the homeless many times have mental issues.  Training on how to handle these tough situations would be helpful.","Brainstorming sessions for libraries.  Talk  about challenges, issues, programs.  What has worked for them, what didn't.  Ideas and Issues facing laibraries today.",
INQ-20070402151701-1141388166,4/2/2007 15:47,5,6,4,4,Kathleen McDonald,hoptree@astound.net,1,,,,,,,7,,,3,,,,,,,,11,,,14,,,,,,,,,,,,,,1,3,5,1,2,3,,,,,3,1,,3,,,6,,8,,,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,3,4,4,4,3,4,4,4,4,4,4,4,4,4,4,,,
INQ-20070402151830-1767975391,4/2/2007 15:33,5,4,4,5,Rosalind Kutler,rkutler@redwoodcity.org,1,,,3,,,,,,,3,,,,,,,,11,,,,15,,,18,,,,22,,,,,27,1,1,2,1,2,3,4,5,6,7,1,1,2,3,4,5,6,7,8,,,3,1,3,4,3,2,1,4,1,2,1,1,2,1,3,1,1,1,1,1,1,2,4,4,1,1,1,1,1,3,2,I get lots of requests for family history and business reference information and less and less print reference material to support requests.  I could better serve patrons with further genealology and business reference training.,More Web 2.0,Infopeople trainings have been a lifeline for me as a public librarian.  Mr. Barker's last class (reference in the google age) was excellent and should be repeated.
INQ-20070402151849-2072089442,4/2/2007 15:22,5,4,3,5,Daniel Ong,daniel.ong@sjlibrary.org,1,,,3,,,,,,,3,,,6,,,,,11,,,,,,,,,,,22,,,,,,2,3,5,1,,,,,,,5,,2,3,4,5,,,,,,2,1,4,2,3,1,1,3,1,3,2,2,3,1,1,1,3,2,2,1,1,1,3,3,1,1,1,3,2,4,1,,,
INQ-20070402152537-143907383,4/2/2007 15:40,5,5,5,2,Caroline Matz,CarolineM@ci.commerce.ca.us,1,,,,,5,,,,,,,,,,8,,,11,12,,,,,,18,,,,,,,25,,27,1,3,2,1,,3,,,,7,1,1,2,3,4,5,,,,,,3,3,3,1,2,3,1,1,1,3,1,3,3,2,2,1,4,2,2,3,2,3,4,3,2,1,3,2,3,1,3,"While planning for renovation of our Central Library, I feel I could contribute more if I was aware of what new technology is available for libraries.  Keeping up with technology would be important.",Selling library items on online auctions.  Setting up and maintaining a blog for your library.,
INQ-20070402152638-2034316955,4/2/2007 15:34,5,3,1,5,Sarah Bleyl,sarah.bleyl@kerncountrylibrary.org,1,,,3,,,,,,,3,,,,7,,,,11,,,,15,16,,18,,,,,,,,,,1,3,5,1,2,3,4,,,7,1,,,3,,5,,,8,,,2,2,4,4,1,1,3,4,2,4,2,3,3,1,3,4,2,1,1,2,2,2,3,4,3,3,3,3,2,4,2,We have a real problem with disruptive teenagers in our library. I don't think that anyone here really knows how to deal with the problem of maintaining a pleasant environment without alienating some of our patrons. It's a thin line.,,I'm glad you're offering a marketing class now! I desperately needed some training in that area and am now enrolled in the class that starts in May. Thanks!
INQ-20070402152950-265723512,4/2/2007 15:35,5,5,5,5,Lucinda Glenn,lglenn@gtu.edu,2,,2,,,,,,,2,,,,6,,,,,,,,,,,,18,,,21,,,,,,,1,3,5,1,,,,,,7,1,1,,3,4,,6,,,,,3,3,2,2,4,2,4,1,1,1,3,3,4,4,4,1,4,4,4,2,3,2,1,3,1,3,2,1,3,2,4,,,
INQ-20070402153242-709206548,4/2/2007 15:39,5,4,5,3,Susana G. Rosales,Corazon_de_oso@hotmail.com,7,,,,,5,,,,,,,,,,,,,,,,14,,,,,,,,,,,,,27,1,3,5,,,,,,,7,7,1,2,,4,5,,,8,,,2,2,3,2,2,3,3,2,2,3,2,3,2,2,3,3,2,2,2,2,3,3,3,2,3,3,3,3,3,2,3,,,
INQ-20070402153957-386925780,4/2/2007 15:52,5,5,4,5,Phyllis Tait,ptait@ci.pleasanton.ca.us,1,,,3,,,,,,,3,,,,,,,,11,,,,,,,18,,,,,,,,,,1,3,5,1,,3,,,,7,1,1,2,3,4,,,,,,,4,1,4,4,4,2,1,1,1,2,2,2,3,4,4,1,3,4,3,3,3,4,1,3,1,1,1,3,2,2,4,"Searching for obituaries.  It's way too time-consuming, and I really don't know where to look.","How to use the library, especially for homework, in a way that reaches childern and young adults.  Would pathfinders (in print), online tutorials, or maybe requiring in-person instruction via the schools work best?",You people are great!
INQ-20070402155319-536212394,4/2/2007 15:59,5,3,3,5,Lisa Buckley,lisa.buckley@fresnolibrary.org,1,,,3,,,,,,,,,,,7,,,,11,,,,,16,,18,,,,22,,,,26,27,1,3,5,1,,3,,5,,7,1,1,,3,,5,,,,,,2,3,2,3,1,1,1,3,1,2,1,1,1,1,3,3,2,2,1,1,1,1,3,3,2,2,1,3,3,2,1,N/A,I just took a Planning for the Future workshop which is part of the Building Leadership Skills series.  It was the BEST Infopeople class I've ever taken.  I would like to see more workshops or courses on emerging technologies and how to adapt them for libraries.,"Generally I feel the Infopeople workshops are very useful.  However, sometimes the workshops as they are presented are much different from how they are advertised.  I think that being more specific in what the workshops are about would be very helpful in deciding whether I would really benefit from attending.  There have been times when I've felt the workshops were too basic and would not be of use to me once we began."
INQ-20070402155820-2139470976,4/2/2007 16:39,5,5,5,2,Mary Sindicic,msindicic!@ci.pleasanton.ca.us,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,2,2,2,1,2,3,4,5,,7,7,1,2,3,,,6,,,,,2,3,3,4,4,4,1,3,3,3,4,2,4,1,4,4,4,1,4,3,1,3,4,4,4,4,3,4,4,2,4,,,
INQ-20070402160202-1070198433,4/2/2007 16:15,5,5,3,2,Junella Hays,jhays@snap.lib.ca.us,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,2,3,5,1,,3,,5,,,1,1,2,3,4,,,,8,,,1,4,4,4,4,4,1,4,4,4,4,4,4,1,4,4,4,3,4,4,4,4,4,4,4,4,1,4,4,4,4,"Customers harassing staff, dealing with customer problems in a professional way.  Angry customers, etc.",,I attended the infopeople workshop in San Francisco about helping Spanish Speaking Customers.  I learned a lot and thought is was very well done.
INQ-20070402160317-1884769438,4/2/2007 16:17,5,5,5,4,Rotha Carlson,rothagail@msn.com,1,,,,4,,,,,,3,,,6,7,8,9,10,,,,,,,,18,,20,,,,,,26,,1,1,2,1,2,3,4,5,6,7,1,1,2,3,4,5,,7,,,,1,2,3,2,2,1,2,1,1,1,1,1,1,1,1,1,3,1,1,2,1,1,2,2,1,1,3,1,1,2,2,,Anything by J. Barker or C. Gould,"I pay for 95% of the Infopeople courses I've taken.  Since I live in Truckee, I also travel a significant distance and sometimes pay for motels as well.  This is the best professional investment I feel I can make in my career until I (hopefully) get my Master's.  They are worth every penny & hour, & I've never left feeling, 'what a waste of time!', as I do many workshops or gatherings. Thank you for making this opportunity available.   Rotha Carlson"
INQ-20070402160605-150559874,4/2/2007 16:21,5,5,5,5,Patricia Zeider,pzeider@ci.glendale.ca.us,1,,2,,,,,,,2,3,,,,,,,,,,,14,,,,18,,,21,,,,,,,1,3,5,1,,3,,,,,1,1,2,3,4,,,,8,,,1,2,2,3,3,2,3,1,1,1,2,2,2,2,4,2,1,1,1,1,1,2,1,2,2,2,1,3,2,2,2,"We're developing a readers advisory blog, so maybe some training on that.  Sometimes our author programs are not very well attended, so maybe something on how to put together really good ones that will draw an audience.",,Most of the Infopeople training I have received has been very helpful.  Your workshops are usually the best that I attend.
INQ-20070402161407-319263852,4/2/2007 16:21,5,5,2,5,Jean Chapin,jchapin@redshift.com,1,,,3,,,,,1,,3,,,6,,8,,10,,12,,,,,,18,,,,,,,25,,,1,3,5,1,2,3,,5,,,1,1,2,3,4,5,6,7,8,,,3,4,4,2,4,2,3,3,2,1,3,3,4,3,3,2,4,2,2,2,2,1,2,2,2,2,2,1,1,2,2,,,
INQ-20070402162030-642947503,4/2/2007 16:28,5,3,1,4,Aisha Washington,awashington@cityofsanmateo.org,1,,,,4,,,,,,,,,,,8,,,11,,,,15,,,18,,,,,,,,,,3,3,5,1,2,3,4,5,6,7,3,1,2,3,4,5,,,8,,,2,2,1,3,3,3,1,1,1,2,3,2,1,2,3,2,3,2,1,2,1,2,2,2,2,2,1,2,2,1,2,"Customer service training, and training on working with people within a diverse community would be extremely helpful.  On a day to day basis, we work with people for whom English is not the first language.",,
INQ-20070402162053-210289714,4/2/2007 19:29,5,3,3,5,Wei Ding,wei.ding@sjsu.edu,2,,,,4,,,,1,,,,,6,,,,,,,,,,,,,,,,,,,,,,1,3,2,1,,3,4,5,,,3,,2,3,4,,6,,8,,,4,4,4,1,4,4,3,3,2,3,3,2,4,3,2,2,3,3,3,3,2,3,3,2,3,1,2,2,3,3,4,,,
INQ-20070402162504-1839312353,4/2/2007 16:31,5,5,5,5,David Combe,comdb@yahoo.con,1,,,3,,,,,,,3,,,,7,,9,,11,,,,,,,18,,,,22,,,,,,1,3,1,1,,3,4,5,,7,1,1,2,3,4,,,,,,,2,1,3,4,2,3,1,1,1,2,1,1,4,2,3,1,2,2,1,1,1,2,1,2,1,1,1,2,1,1,1,,,
INQ-20070402162509-676733217,4/2/2007 16:29,5,4,5,5,Debbie Taylor,library_goddess@hotmail.com,1,,2,,,,,,,,3,4,,,7,8,,,,,,,,,,,,,,,,,,,,2,2,2,1,,3,,5,,,3,1,2,3,4,,,,,,,2,1,3,3,1,3,1,3,3,3,2,2,2,2,2,2,3,3,3,2,2,3,3,3,1,2,2,3,2,3,2,,,
INQ-20070402162522-970078792,4/2/2007 16:30,5,3,4,4,Julie Mitchell,jmitchell@co.siskiyou.ca.us,1,,,3,,,,,1,,3,,,,7,8,,10,,12,,,,,,18,,,,,,,,26,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,,6,,8,,,1,2,2,3,3,2,3,2,2,2,2,3,2,1,3,3,1,2,3,2,1,1,2,2,3,3,3,1,3,3,2,,,More classes up here in the far north.  Thanks
INQ-20070402162524-493651306,4/2/2007 16:44,5,6,5,5,Annette Milliron,annetnbc@sonic.net,6,1,,,,,,,,2,,,,,,,,,11,,,,15,,17,,,,,,23,,,,,2,2,2,1,2,3,4,5,6,7,5,1,2,3,4,,6,7,,,,2,2,2,2,2,2,1,2,1,3,3,4,4,1,3,1,3,1,1,3,2,1,4,1,2,2,2,2,4,2,3,We have offered free training and funds to hire subsitute staff yet still have libraries that don't take advantage of the opportunity.  How do we motivate libraries to offer training to staff?,,
INQ-20070402162550-188860183,4/2/2007 17:47,5,5,1,5,Anna Shih,anna4565@yahoo.com,1,,,3,,,,,,,3,,,,,,,,,,,,,,,18,,,,,,,,,,1,1,1,1,,3,,,,,3,1,,3,4,5,,,,,,3,3,3,3,1,1,3,3,2,2,2,2,1,2,3,2,3,1,2,1,2,2,4,4,2,1,2,2,2,2,1,,,
INQ-20070402164012-1581656403,4/2/2007 16:49,5,2,2,3,Kevin Torres,kptorres79@yahoo.com,1,,,,,5,,,,,,,,,,8,,10,,,,,15,,,,,,,,,,,,,3,3,5,1,,,4,5,,,1,1,2,3,4,5,6,,,,,4,3,3,3,3,2,1,1,1,3,3,3,3,1,2,1,3,2,3,2,1,3,3,3,3,2,2,1,3,2,3,,,
INQ-20070402164038-225930038,4/2/2007 16:46,5,6,2,4,Mike Ragsdale,mrgsdale@cityofsanmateo.org,1,,,3,,,,,,,,,,,,,,,,,,14,,,,,,,,,,,,,,1,3,5,1,,3,,,,,1,1,2,3,4,,,,,,,4,3,4,3,4,4,2,3,4,4,1,3,4,4,4,4,1,4,4,4,4,3,4,3,4,2,4,1,4,4,4,,I'd like to learn more about Micrsosoft Access,
INQ-20070402164205-334620649,4/2/2007 16:47,5,2,4,5,C. Lee,cheryl.lee@cityofpaloalto.org,1,,,3,,,,,,,,,,,7,,,,,,,,15,16,,18,,,,,,,,26,,1,3,5,1,,,,,,,1,1,2,3,4,5,6,,8,,,2,2,4,4,1,4,1,4,4,1,4,4,2,1,4,4,4,1,1,1,1,1,4,4,2,2,3,4,4,3,1,,,
INQ-20070402164550-1572098635,4/2/2007 17:04,5,5,5,5,Mira Geroy,mgeroy@aclibrary.org,1,,2,,,,,,1,2,3,4,,,7,8,,10,,,,14,15,16,,18,,,,,,,25,26,,2,3,2,1,,3,4,,6,7,1,1,2,3,4,,6,7,8,,,1,1,1,3,1,2,1,2,1,1,1,1,1,1,1,1,1,1,1,1,1,1,3,3,1,1,1,1,1,2,1,1. Dealing with angry library users.   2. Teaching a class of middle school students how to do research on the internet.  3. Finding and networking with community partners to plan and implement adult programing  4. Teaching a class of seniors internet basics  5. Learning to prioritize work (time management) so staff can accomplish more in less time.  6. How to set up and maintain a blog.  7. How to plan and implement roving reference services.  8. How to plan and implement a one point of service desk.  9. New models for better customer service.  10.Verbal communication skills for better customer service (how to create a win-win situation),Please see the above list of ideas.,The trainings that Infopeople is providing is very important for California libraries keep it coming!
INQ-20070402165352-1811726931,4/2/2007 17:01,5,6,4,7,Loranne Shoptaw,loranneshoptaw@yahoo.com,1,,,,,5,,,1,,,,,,,8,,,11,12,,,,,,,,20,,,,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,,,8,,,1,2,4,1,2,2,2,3,2,4,3,2,2,1,2,1,3,4,3,3,1,2,3,1,3,1,1,2,3,3,2,don't really know,don't know,
INQ-20070402170011-136872414,4/2/2007 17:35,5,5,1,4,james gillmon jr,jgillmonjr@sbcglobal.net,1,,,,,5,,,,,3,,,,7,8,,,11,,,,,,,18,19,20,,,,,,,,1,3,1,1,2,3,4,5,,7,1,1,2,3,,5,,,,,,4,3,4,2,2,2,4,4,3,4,3,3,2,2,2,2,2,2,4,2,2,3,4,4,1,2,1,4,4,4,2,A patron asked if they still quarrie Sespe brownstone in the Fillmore area.  I couldn't find any info on line.  I found out that they weren't by calling a building supply store long distance.,"I would like workshops available in the Ventura, CA area.",I would like to take your survival Spanish for Library staff in the Ventura area.
INQ-20070402171541-744710876,4/2/2007 17:20,5,5,4,5,Kathy Bloomberg-Rissman,kbr@ci.upland.ca.us,1,1,,,,,,,1,2,3,,,,7,8,,,,,,,15,16,17,18,,,,,,,,,,2,2,2,1,2,3,4,5,,7,1,1,2,3,,,,,,,,1,2,1,1,1,1,2,2,3,2,4,3,3,2,2,2,2,2,2,2,2,1,2,4,1,2,2,2,2,4,2,,,I'd like to see more courses offered in the Inland Empire.
INQ-20070402171554-399417422,4/2/2007 17:21,5,5,5,5,Debra Conlin,conlindebo7@hotmail.com,1,,,3,,,,,1,2,3,,,,7,,,10,11,12,,,15,16,,18,,20,,,,,,26,,1,1,1,1,,3,4,5,6,7,1,1,2,3,4,5,6,,,,,2,1,4,4,2,2,2,2,1,3,2,2,2,2,2,2,2,2,2,2,1,3,3,4,1,1,2,2,2,2,2,,,
INQ-20070402172817-887415307,4/2/2007 17:47,5,3,3,5,John McCloud,johnmcc@scfl.lib.ca.us,1,,,3,,,,,,,,,,,,,,,11,,,,,,,18,,20,,22,,,,,27,1,3,2,1,2,3,4,5,,7,2,1,2,3,4,5,,,8,,,3,2,4,4,3,1,2,3,2,3,2,3,3,3,3,2,3,3,2,3,3,3,3,3,1,1,2,4,2,4,2,,,
INQ-20070402172913-275526958,4/2/2007 17:33,5,3,1,4,Monica Cromarty,mcromarty@aclibrary.org,1,,,,,5,,,,2,,,,,,8,,,,12,,,,,,,,,,,,,,,,3,3,5,1,2,3,4,,,7,1,1,2,3,,5,,,,9,,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,,,
INQ-20070402173306-1939753749,4/2/2007 17:46,5,4,5,5,Debbie Carton,dycarton@yahoo.com,1,,,3,,,,,,,,,,,7,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,,,,,7,1,1,2,3,4,5,6,,,,,4,2,4,4,1,3,1,3,2,1,3,2,1,3,4,1,3,3,2,1,1,4,4,4,1,1,1,3,3,4,4,"My library system is recovering from a difficult period with much strife between labor and management.  Infopeople offers excellent Oil on the waters training for 'difficult situation/patrons'- we could have benefited from something like this that directly addressed difficult supervision and workplace hostilities.  It's not a pretty subject, but every library/workplace seems to experience it.  Perhaps a course related to the new Robert Sutton book 'The no asshole rule: building a civilized workplace and how to survive one that isn't' would be neutral enough to address this difficult topic.","See above.    More 'basic computer stuff you wish you knew' courses, to get those of us who are shy about asking for help to get the help we need to work more efficiently and effectively in Word, Excel and PowerPoint.","I find the Infopeople workshops to be, in general, quite good.  However, I (and others) have a hard time taking in a full, intense day of information.  Half day workshops would be terrific.  After a half day, I've pretty much absorbed all I'm going to take in.  Also, it's been my experience that most of the participants get the point the instructor is making pretty quickly- I think the rate of information dispersal could be faster for some courses."
INQ-20070402173859-510878605,4/2/2007 17:52,5,5,5,5,Sue Struthers,sstruthers@riversideca.gov,1,,2,,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,26,,2,2,2,1,,3,4,5,,7,1,1,2,3,4,,,,,,,2,4,1,4,1,2,1,4,1,2,1,2,2,2,4,1,4,3,1,2,1,1,3,4,1,1,1,3,4,3,1,"I have observed para-professional staff unable to answer questions or find information due to poor searching skills, both in books and online. Para-professionals need hands on training, because typically they don't train themselves.",Early literacy in story times with Meg Schofield.    Information literacy and search skills at a just above beginning level.     Reference skills and collection strategies for youth service providers. Tools for homework assignments.,"I have been quite pleased with the workshops I have attended. I have not attended youth services workshops with InfoPeople. Not enough appeal in the offerings I think. I tried to attend one several years ago on early literacy at LAPL. The Library did not know they workshop was going to take place, so a long trip for nothing! (It did take place after I was told it would not)."
INQ-20070402174546-1158358983,4/2/2007 17:54,5,5,3,4,Kathleen R. Hannon,khannon@aclibrary.org,1,,,3,,,,7,,,,,,,,,,,,,,,,,,18,,,,,,,,26,,1,3,5,1,,3,,5,,7,1,1,2,3,4,,,,,,,3,1,2,1,1,1,1,1,1,1,1,1,1,2,3,1,1,2,1,1,1,1,1,1,2,1,1,1,1,1,1,"I am in charge of a teen advisory group, and I would like to know how to get more teens involved with it.",,"I haven't been able to take any training recently because I'm getting a master's in library science. Between raising my family, working part-time and going to school, I don't have any extra time for classes."
INQ-20070402180334-1453249782,4/2/2007 18:52,5,6,3,4,Martha Nanez,marthacn@gmail.com,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,20,,,,,,,,1,3,5,1,,,,,,,1,1,2,3,4,,,,8,,,4,4,4,2,3,4,2,3,3,4,1,2,3,4,1,1,3,4,1,4,2,3,1,2,2,1,3,2,2,3,4,A parent with children was very offended because someone was watching porn on the internet.,,
INQ-20070402180856-1192169766,4/2/2007 18:21,5,5,5,5,Linda Johnson,lindaj@bld.lib.ca.us,1,,2,3,,,,,,,,,,,7,,,,,,,,,16,,18,,,,,,,,26,,3,3,1,1,,3,,,,7,1,1,2,3,4,,6,,8,,,4,3,4,4,1,1,1,3,3,1,1,1,1,2,2,2,2,2,4,1,2,2,4,4,2,3,2,4,4,4,1,"Learning to work better as a team would enhance our services. As it is, one person tends to assume a leadership role and then fails to follow through leaving us to guess what is to be done.",I would like to attend workshops that help me as a youth services librarian to become more able to work closely with school librarians and teachers whether in the classroom or networking and sharing information.,"I recently attended the workshop on Booktalking. That was the best I've ever gone to. Mr. Cart's workshop was well put together, iteresting, and extremely useful. I didn't even mind the five hours of driving we did to get to it.! More training like his please!    I do learn a lot at each workshop but his was exceptional in my opinion."
INQ-20070402180956-1603143377,4/2/2007 18:28,5,4,5,2,Gloria Brison,gbrison@riversideca.gov,1,,,,4,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,4,,,,1,,2,3,4,,,,,,,2,4,4,3,1,4,1,2,4,4,2,3,1,1,1,1,1,2,1,1,2,2,4,4,1,1,1,4,4,4,2,,,
INQ-20070402181151-1331774104,4/2/2007 18:21,5,3,4,4,Jessica Rodriguez,jrodriguez@montereypark.ca.gov,1,,,,4,,6,,1,2,,,,6,,,,,,,,,,,,,,,,,23,,,,,3,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,,,8,,,4,4,4,3,4,4,2,4,3,4,3,4,4,4,4,3,4,4,4,4,1,4,4,4,4,4,4,2,4,4,4,,,"Only last week I attended the Desktop Configuration 2-day workshop through InfoPeople.    It was extremely informative, I learned a lot, and the instructors, Chuck O'Shea and Nancy, created a comfortable environment for learning, asking questions, and sharing experiences related to the subject matter.  I would highly recommend the workshop to library staff and hope that it or something similar will be available in the future."
INQ-20070402181839-1945891559,4/2/2007 18:24,5,3,3,5,,,1,,,3,,,,,1,,3,,,,,,,,11,,,,15,,,18,,20,,22,,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,6,,,,,2,1,3,2,4,1,2,2,2,2,2,2,3,2,2,2,3,1,2,2,2,1,3,3,2,2,2,2,1,3,2,,,
INQ-20070402181901-74145416,4/2/2007 18:32,5,4,2,2,Anna Cardenas,acardenas@westernu.edu,2,,,,,,6,,,,,,,6,,8,,,,,,,,,,,,,,,,,,,,3,3,5,1,2,3,4,5,,7,7,1,2,3,4,5,,,8,,,2,4,4,1,3,1,1,3,2,4,3,3,4,3,2,1,3,3,3,4,2,2,3,2,3,2,3,3,4,3,4,,,
INQ-20070402182714-1230120324,4/2/2007 18:33,5,6,1,5,,,6,,,,,,,7,,,,,,,7,,,,,,,14,,,,,,,,,,,,,,2,2,4,1,,3,4,5,,7,1,1,2,3,4,,6,,,,,1,3,2,4,1,3,1,4,3,3,4,2,4,2,3,4,1,2,1,1,3,3,4,4,4,4,1,4,3,3,4,,Family Place,
INQ-20070402183311-754874277,4/2/2007 18:50,5,4,1,5,Laura Seaholm,Lseaholm@ccclib.org,1,,,,,,,7,1,2,3,,,,,,,,11,,,14,,16,,,,,,22,,,,,,1,3,5,1,2,3,4,5,,7,3,1,2,3,4,5,6,,,,,4,1,4,4,4,2,4,4,4,1,1,2,4,3,4,4,1,4,4,1,1,4,4,4,4,4,1,4,4,4,4,,,
INQ-20070402184359-500204751,4/2/2007 19:02,5,5,4,5,Karin Madura-Carroll,kmadura@ccclib.org,1,,,,,,,7,,,,,,,,,,,,,,14,,,,,,,,,,,,,,1,3,4,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,3,4,2,4,3,3,3,2,1,3,2,2,3,2,3,2,1,2,2,2,2,2,3,3,3,2,2,2,4,2,3,Can't think of any right now.,More advanced Excel and info about RSS,I have taken several Infopeople workshops and they have been well done and I've used much of what I learned in my daily work.
INQ-20070402184659-1958439965,4/2/2007 18:52,5,4,2,5,Roslyn Donald,rdonald@cityofsanmateo.org,1,,,3,,,,,,,,,,,,,9,,11,,,,15,,,18,,,,,,24,25,,,1,3,2,1,,,4,5,,7,4,1,2,,4,,6,,,,,2,1,3,4,4,1,1,2,1,2,3,1,3,3,2,3,4,1,2,1,2,2,3,4,1,1,1,2,1,2,2,,"I would really like to see a course on evaluating collections using the statistical reports available through the commons ILS (Millennium or Dynix).  Info on how to make the reports work, how to apply them in your library, and use them to guide ongoing acquisitions would be helpful.",
INQ-20070402191056-1899951819,4/2/2007 19:19,5,5,5,5,Stephen Buffy,buffyst@gmail.com,1,,2,,,,,,1,2,3,4,,6,,8,9,10,11,12,,14,,,17,18,,20,21,22,23,,25,26,,1,2,2,1,,3,,,,,3,1,2,3,4,,6,,,,,2,1,1,2,3,1,2,2,2,1,2,3,3,3,3,2,3,3,2,1,2,3,3,3,3,3,2,3,3,3,2,"Dealing with city government for potential funding purpose, where planning department, attorney, council, and managers need to understand and communicate with each other.",,I like what you currently offer. Only wish I had more time to attend workshops.
INQ-20070402191302-758957386,4/2/2007 19:16,5,4,5,5,Loretta Micheals,loretta.micheals@mountainview.gov,1,,2,3,,,,,,,3,,,,,,,10,,,,14,,16,,18,,20,,,,24,,,,2,2,2,1,,3,,,6,7,3,1,2,3,,,,,8,,,3,1,3,3,2,1,3,3,1,3,1,1,2,3,3,3,2,2,2,2,2,2,3,3,3,2,2,1,3,2,2,,,
INQ-20070402191807-1000407512,4/2/2007 19:47,5,5,5,5,Oresta Esquibel,oesquibel@trinitycounty.org,1,1,,,,,,,1,2,3,,5,6,7,8,9,,11,12,,,15,,17,18,,,,,23,,,26,,2,2,2,1,2,3,4,5,,,5,1,2,3,4,,,,,,,3,1,2,3,1,3,1,3,1,3,1,4,1,4,2,1,3,3,2,3,3,2,2,1,1,1,4,3,3,1,2,"A patron was looking for book she thought was entitled “The last days of dogtown”. She did not know the author but thought the book was new. The staff member checked the catalog and told the patron that we didn’t own the item but we would be happy to borrow it from another library. Since I was passing through, I overheard the conversation and asked the staff member to change her search from “The last days of dog town” to “The last days of dogtown” searching the word 'dogtown' as one word instead of two. The search structure in a catalog is very literal---it literally reads what you type in. Also useful are searches that include search terms 'contained' in a title. It turned out that we actually had this book by Anita Diamant and we pulled it off the shelf for the happy patron. It would have been a pointless or counterproductive exercise to order a book we already owned. To sum up, frequently frontline inexpereinced staff lack the crtitical thinking skills and experience to answer reference or readers' advisory queries.","For my staff:   Developing critical thinking skills that will allow staff to assist patrons effectively. Knowing how to search is half the battle. Knowing where one can search even if one isn't sure that it will answer the question is the other half of the battle. Some basic reference workshops that deal with reference intake, interviewing patrons and knowing where to check for answers would be extremely helpful. My staff could also benefit from basic computer skills workshops that would allow them to troubleshoot the public computers and assist patrons better.      For me:   More Web 2.0 courses! All the current ones are wait-listed. Please provide some courses on Web 2.0 that are north of SF and Sacramento!","I enjoy on-the-ground workshops because it allows me to get out, learn, and exchange information with others. In the absence of time, webinars are a close second: lots of good information over a short period of time with later access to archives.    For my staff, while it would be great for them to get out of the community to go to a workshop, it isn't always feasible with our ridiculously low staffing level, lack of availablility of trained substitutes, and family and personal situations such as daycare issues. For them, online training and webinars can be used to great advantage."
INQ-20070402192524-227378505,4/2/2007 20:15,5,5,5,5,Patricia Harding,harding@plsinfo.org,1,,2,,,,,,,,3,,,,,,,,11,,,,15,,17,18,,,,,,24,,,27,2,3,1,1,,,4,5,,,1,1,2,3,4,,6,,,,,2,2,2,2,2,2,2,4,1,4,2,2,3,2,4,2,4,1,1,2,1,1,4,4,1,1,3,1,1,1,1,We have set up IM reference with one staff person being the contact person. If that person if off we do not have a backup.  I would like other staff to have training to reach a comfort level with emerging technologies.,"Evaluating and downsizing a Reference Collection    Retail Marketing 101 - How to set up attractive, eye catching displays",
INQ-20070402193322-791815125,4/2/2007 19:44,5,2,1,4,Sheri Johnson-Orduna,sherilj@hotmail.com,1,,,3,,,,,,,,,,,,8,,,,,,,15,,17,,,,,,,,,,27,2,3,2,1,2,,,,,,1,1,2,3,4,,6,,,9,,3,3,3,3,3,3,1,2,2,4,3,2,3,1,1,1,3,1,2,2,1,1,1,2,3,2,1,3,3,4,3,"The majority of the patrons that come to my library are from various Asian backgrounds and cultures.  As a non-Asian professional,I would like to learn specific ways to better serve this population, i.e. language differences, cultural/social difference.",,
INQ-20070402193431-287361323,4/2/2007 19:46,5,3,4,5,Pamela Karr,pamelaj77@hotmail.com,1,,,3,,,,,1,,,,,,7,,,,,,,,,16,,18,,,,,,,,,,2,3,2,1,2,3,4,5,,7,1,1,2,3,,5,6,,8,,,2,3,3,3,1,2,2,4,3,2,3,2,2,2,3,3,3,2,2,2,2,3,3,3,2,2,2,2,3,3,3,,,I have enjoyed all of the InfoPeople workshops that I've attended over the years.  Thank you for offering these library career advancement type of courses.
INQ-20070402193729-1872302265,4/2/2007 20:47,5,4,3,4,Mona Ying,mying@montereypark.ca.gov,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,2,2,2,1,,3,4,,,,4,1,2,3,4,5,,,,,,2,2,3,1,1,2,2,2,2,2,2,2,2,2,2,2,2,4,2,2,1,1,4,3,2,2,2,2,3,2,3,We are using Millennium System now. It's very slow when the library is getting busier in the afternoon. I am sure this situation could be improved if the library staff received outside training.,Customer Service.  Computer Skills.,
INQ-20070402193840-1979053100,4/2/2007 20:04,5,5,4,5,Claudia Morrow,Clmorrow@ci.berkeley.ca.us,1,,,3,,,,,1,,,,,,7,,,,,,,,,,,18,,,,,,,,,27,1,3,5,1,2,3,,,,,3,1,,,4,,,7,8,,,4,4,4,4,4,1,2,4,3,4,3,4,2,4,4,2,4,4,4,4,3,3,4,4,2,2,2,4,4,4,4,Can't think of any,Media acquisitions,
INQ-20070402194432-1472365270,4/2/2007 20:26,5,6,4,3,Mary HelenEllis,mellis@westernu.edu,2,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,27,2,3,2,1,2,3,4,5,,7,1,1,2,3,4,,,,,,10,1,4,2,2,4,2,1,2,1,1,2,2,4,1,2,2,3,1,2,2,1,2,1,2,2,2,1,2,1,3,4,"Keeping stressed out patrons from being unhappy with the library just because they were here on a bad day and did not get their way, but had to 'follow the rules' even when they had a test coming up.",Beginnig book/library materials repair    More on supervising.,I've loved every workshop I took!
INQ-20070402194802-267793517,4/2/2007 19:52,5,5,5,5,kathy nixon,kathyn@sonoma.lib.ca.us,1,,,3,,,,,,,3,,,,,,,,,,,,,,,18,,,,,,,,26,,1,3,2,1,,3,,,,7,1,1,2,3,4,5,,,,,,3,2,4,3,3,2,2,1,1,3,2,2,4,2,3,2,3,2,3,3,1,3,3,3,1,1,2,3,1,3,1,,,
INQ-20070402195544-1236369457,4/2/2007 20:00,5,3,3,5,Andrea Lynch,andlynch@library.ucla.edu,7,,,3,,,,,,,,,,,,,,,11,,,,,,,18,,,,,,,,,27,2,3,2,1,2,,,5,6,7,1,1,2,3,4,5,6,,,,,3,2,2,3,3,1,1,3,1,1,1,1,3,2,3,3,2,1,1,1,1,1,3,3,2,2,2,2,2,2,3,,,
INQ-20070402195958-136718182,4/2/2007 20:25,5,5,2,5,Phyllis Nisle,pnisle@buenapark.lib.ca.us,1,,,3,,,,,,,3,,,6,7,,,,,,,,,,,18,,,,,,,,26,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,,6,7,8,,,4,2,4,3,2,1,2,4,1,4,4,4,1,3,4,1,3,3,3,3,3,3,4,4,1,1,2,4,4,2,1,Dealing with difficult patrons.,Creating Teen Spaces in the Library  Creating Web Pages for Teens at Library Webpage  Literature of Young Adults,
INQ-20070402200940-204871322,4/2/2007 20:19,5,2,1,4,aaron winter,aaron5winter@yahoo.com,1,,,3,,,,,,,,,,,,8,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,3,4,,,7,1,1,2,3,4,5,,,8,,,3,3,3,3,2,3,2,2,2,2,3,2,2,2,3,2,3,2,2,2,2,2,2,2,1,1,3,2,2,1,2,,,
INQ-20070402201658-1490659347,4/2/2007 22:39,5,4,3,5,Jennifer Faist,jennifer.faist@artcenter.edu,2,,2,,,,,,,2,,,,6,,,,,11,,,,,,,,,,,,23,,,,27,1,3,2,1,,3,4,5,6,,1,1,2,3,,,,,,,,2,4,2,1,4,3,3,1,1,2,2,2,4,3,2,2,4,3,2,3,3,3,3,2,2,2,3,1,3,2,4,,Assigning LCSH Subject Headings  Digital Imagaing (Scanning/Editing/QC/Color Management)(Hands-On),Test online courses with focus group (both knowledgeable and novice) to catch errors/glitches/confusions before the class is opened up to the public.
INQ-20070402202103-373019220,4/2/2007 20:27,5,3,4,5,Nancy Sampson,nsampson@sonoma.lib.ca.us,1,,,3,,,,,1,,3,,,,,,9,,,,,,,,,18,,,,,,,,,,1,3,2,1,,3,4,5,,,4,1,,3,,,,,,,,3,2,4,4,4,2,2,1,1,2,4,4,4,3,4,4,4,2,2,3,1,1,2,2,4,4,4,1,1,4,4,,,
INQ-20070402203007-1850482955,4/2/2007 20:42,5,2,1,4,kelly jackson,kaywriter@hotmail.com,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,4,4,5,1,2,3,,,,,3,1,2,3,4,5,,,8,,,1,1,1,1,1,3,3,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,,,
INQ-20070402205432-1530143321,4/2/2007 21:03,5,1,1,1,Zi Zhou Guan,Zizhouguan@hotmail.com,1,,,,,,,7,,,,,,,,8,,,,,,,,,,,,,,,,,,,,4,3,5,,,,,,,7,7,1,2,3,4,5,6,,8,,,4,4,4,3,3,3,2,4,4,4,4,4,4,3,2,2,2,4,4,4,3,4,4,4,3,3,4,4,4,4,4,"Some times there are special condition where I, as a worker, have never experienced before. Special condition such as handling many difficult situaltions when no others are around.",I would like Infopeople to offer courses that teaches us about the library system and how they work.,Training should be complete and should only be done during the first couple weeks starting from the first day of the worker's work day.
INQ-20070402215714-518345834,4/2/2007 22:50,5,4,5,7,Nancy Valdivia,Nancy.Valdivia@palmsprings-ca.gov,1,,,3,,,,,,,,,,,7,,,,,,,,,16,,,,,,,,,,26,,1,1,1,1,2,3,4,5,6,7,1,1,2,3,4,5,6,7,8,,10,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,"How to handle a fellow employee harrassment when the supervisor and administration turn a deaf ear to your problem with a co-worker.    Parents who disrupt your programs by continuing to talk amongst themselves during the program you are presenting that is a child and parent participation program.  Leaving their child unattended and without anyone to participate with.    How do you politely ask a parent to not allow their disruptive child to spoil the program for others who are listening, trying to participate, but cannot take their focus off a child whose parent has no concept of parenting skills or discipline.     How do you get the Hispanic community in your area to take advantage of your programming without constantly having to remind them with a telephone call the day before the program or the morning of a program.    How do you run a successful library program without partnerships.  If, it's possible.","How to create a teen blog workshop.  From digital camera to webpage or zine.  Create easy webpages and easy ways to add documents to your webpages.  What is podcasting?  How to do this with teens.  More teen programming ideas from librarians in libraries that support teen programming and are being recognized for it.  How to successfully pitch to your supervisor or administration a new youth program that requires outreach, computers, marketing, money, incentives and food!  Thinking outside the proverbial box and get clients using your libraries resources whether in person or not.   How to successfully a 21st century online reading program.  You asked for a different SRP here it is!    Hot Library trends that are working now and in the possible future.  What we can expect to find in a future library.  How do we get ready and what can we expect.    Spanish Language Outreach Part II.    How to make the most out of the online databases you currently have?  And how to successfully weed out the expensive dogs that reference librarians refuse to relinquish even when the stats are against them?    How to successfully seek library employment across the nation?    How to propose to your local board to build a branch library?    Grant writing and more grant writing.    How to encourage library clients to consider their local library in their wills?  Or even if it is proper for a their local library to consider asking them.    The do's and don't of marketing to youth and teens.    Booktalk is so so what else can youth librarians do?",Keep up the wonderful work!  I look forward to attending more workshops.  Try to find places here in Riverside county to hold a workshop.
INQ-20070402222320-957387312,4/2/2007 22:47,5,4,4,5,Lisa George,lchgeorge@uclalumni.net,2,,,,4,,,,1,2,,,,,,8,,,11,,,,,,17,,,,,,,,,,27,1,1,5,1,2,3,4,5,,7,1,1,2,3,4,5,6,,,,,1,1,1,2,4,2,1,2,2,2,2,1,3,1,2,2,2,2,2,2,1,1,3,2,2,2,2,1,2,2,2,,,"We do have some training dollars, but it is not uncommon for my Infopeople training funding to come out of my own pocket."
INQ-20070402224428-1594603724,4/2/2007 22:49,5,5,4,4,Sally Kusalo,skusalo@aclibrary.org,1,,,,4,,,,,,3,,,,7,,,,,,,,,,,,,,,,,,,,,1,3,5,1,,,,,,,1,1,2,3,,,,,8,,,3,3,4,4,1,3,2,3,2,3,2,2,1,2,3,1,2,4,2,3,1,3,3,3,1,1,2,3,3,4,4,,,
INQ-20070402230340-327088852,4/2/2007 23:08,5,2,1,5,megan bond,mbond@riversideca.gov,1,,,3,,,,,1,2,,,,,7,,,,,,,14,,,17,18,,,,,,,,,27,1,3,5,1,,3,4,5,,,1,1,2,3,4,,6,,8,,,1,4,2,3,1,2,1,4,4,4,2,2,1,2,1,3,2,3,3,3,2,2,3,3,1,3,1,4,4,4,1,,,
INQ-20070403000127-614533669,4/3/2007 0:10,5,5,2,5,ANITA FALLTRICK,afalltrick@ci.benicia.ca.us,1,,,3,,,,,,,3,,,6,,,,,,,,,15,,,18,,,,22,,,,,,1,3,2,1,2,3,4,5,6,7,1,1,2,3,4,,,,8,,,3,3,3,1,3,3,1,2,1,3,3,3,3,3,3,2,3,3,2,3,1,3,3,3,2,2,2,3,2,3,3,,I would like to see an indepth walk through on MARC.  Which lines does a typical public library use.      I would also like to learn subject headings for fiction.  What do you look for without reading the book.,
INQ-20070403014134-658398783,4/3/2007 1:56,5,6,5,5,Sue Pelman,spelman@mx.tol.lib.ca.us,1,,2,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,2,2,2,1,,3,,5,,,1,1,2,3,4,,,,,,,2,1,3,3,3,1,2,3,1,3,1,1,3,2,3,2,3,3,2,3,2,2,3,3,1,2,2,3,2,2,3,,"Evaluating Reference Collections, particularly related to print vs. electronic.    General Readers' Advisory techniques, strategies, suggestions",The training and professional growth opportunites provided by Infopeople are most valuable and appreciated.
INQ-20070403020740-1942477518,4/3/2007 2:22,5,4,1,3,Leslie Montz,dianewalston@cox.net,1,,,,,,6,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,3,3,5,1,,3,,,,7,7,1,2,3,4,5,6,,8,,,4,2,4,1,1,1,1,3,2,4,3,1,1,2,2,1,2,2,2,2,1,2,2,2,2,1,2,2,1,1,1,,,
INQ-20070403103457-776809642,4/3/2007 10:45,5,5,5,5,Marie Mestas,mmestas@valleycollege.edu,2,1,2,,,,,,1,2,,,5,6,,,,10,11,,,,15,16,17,18,,,21,22,,,,,,2,2,2,1,2,3,,,,7,2,1,,3,4,,6,,,,,4,4,4,2,4,2,1,2,2,4,1,1,4,2,4,4,4,4,3,4,2,3,1,1,1,1,1,1,3,3,4,Staff raising their voices and exaggerating their enuciation when speaking to non-native English speaking students. Cultural awareness and sensitivity training would be a good thing.,,
INQ-20070403111256-1523944194,4/3/2007 11:22,5,4,3,4,Nancy Beitman,nbeitman.chulavista.ca.gov.us,1,,,,,5,,,,,,,,6,,,,,,,,,,,,,,,,,,,,,,3,3,5,1,,,,,,,1,,,,,,,,,9,,2,2,3,1,1,1,1,1,1,1,1,1,1,2,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,"How to find books for patrons that are seemingly, not in the building.",How to find out what the public REALLY wants from the library. It appears that there is something missing.,
INQ-20070403115850-759572086,4/3/2007 12:05,5,2,2,1,Cecelia,ccsccs7@yahoo.com,6,,,,,5,,,1,,,,,6,,,,,,,,,,,,,,20,,,,,,,27,1,3,5,,2,3,,,,7,3,,2,3,4,,,,,,,4,4,4,2,4,3,3,2,2,4,3,4,4,3,3,2,4,3,2,3,1,1,2,2,2,2,3,2,1,2,4,,,
INQ-20070403120057-636077268,4/3/2007 12:07,5,3,3,3,Heather Witherow,hwitherow@ci.ontario.ca.us,1,,,3,,,,,,,3,,,,,8,,10,11,,,,,,,18,,,,,,,,,,1,3,5,1,2,3,4,5,,7,3,1,2,3,4,5,6,,,,,1,2,3,4,4,4,1,4,1,1,2,1,4,1,2,1,4,1,3,3,1,1,4,4,2,3,1,1,3,1,3,With our self check out software I could have easily switched on different capabilities that we don't use but that I know exist inside allowing our patrons to use it more and more efficiently.,,
INQ-20070403122255-909891890,4/3/2007 12:44,5,4,5,5,Robin Hartman,rhartman@hiu.edu,2,1,,3,,,,,,2,,,,,,,,,,,,,,,,,,,,,23,,,,27,1,2,2,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,1,4,2,2,4,2,3,3,2,2,2,3,4,3,2,1,4,2,2,2,2,2,2,2,2,2,2,2,2,1,4,I recently became the director of our library after being systems and technical services librarian for 12 years. I have not been able to find a replacement for my old position and am trying to piece together staff to fill the roles I am trying to shed in order to focus on leading the library as a director.,"Dynamic web pages for web forms - not just creating the code, but knowing what it will take to process the forms on the server side. We have had web forms, but apparently not the right kind to interact with our servers. What are we missing?   Also, a look at communication technologies that young people are using that we, as a library, should be aware of and might be able to harness to provide more relevant information delivery services.  Electronic Resources - what are the pieces that fit together? When we have a problem with one of our databases, how do we troubleshoot it? Where do we start? How do we know who to talk to? Local networking, vendor administration and user interface, licensing, remote access, etc.","Flexible low cost training opportunities including all day workshops, online courses, and one hour web-casts are vital to our operation. We could not send our small short-handed staff to get all the training they need to respond adequately to information delivery changes. We cannot keep up without flexible opportunities. We have to keep the doors open and keep the day-to-day operation going, but we also need to keep current in order to remain relevant in these days of Amazon and Google."
INQ-20070403122345-297263568,4/3/2007 12:34,5,5,5,5,Becky Boyd,bboyd@samuelmerritt.edu,7,,,3,,,,,1,,,,,,,,,,11,,,,,,,18,,,,,,,,,,1,3,5,1,2,,4,,,7,1,1,2,3,4,,6,,,,,4,1,4,2,4,2,3,1,1,2,3,1,4,3,3,2,4,3,4,3,3,3,4,4,1,1,4,2,3,1,4,,,
INQ-20070403123618-807517807,4/3/2007 12:48,5,6,3,2,Joe Watson,JGWatson@hiu.edu,2,,,,,,6,,,,,,,6,,,,,,,,,,,,,,,,,23,,,,27,1,3,5,1,,3,4,5,,,1,1,2,3,4,,,,,,,3,3,4,1,4,3,3,2,2,4,3,3,4,4,2,1,3,4,3,3,3,2,2,3,3,3,4,1,3,1,2,Need to fix a program error in Linux.  Have had no Linux or Unix training so had to do self training.  Found problem and fixed but formal training would have helped.,Linux training,Infopeople training seems to be some of the best training available.
INQ-20070403123906-1872431572,4/3/2007 12:43,5,4,4,5,Donna Watkins,djwatkins@ocpl.org,1,,,3,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,27,1,3,5,1,2,3,4,5,6,7,5,1,2,3,4,5,6,7,,,,2,2,4,3,4,3,3,3,1,3,2,1,4,2,4,3,3,2,1,2,2,3,3,3,1,1,3,2,2,2,3,,,
INQ-20070403124804-733425992,4/3/2007 12:57,5,5,5,5,Dody Anderson,danderson@ci.watsonville.ca.us,1,,2,,,,,,1,2,3,4,,6,,8,9,10,11,,,,,16,17,18,,,,22,,,,,,2,2,1,1,,3,,,,7,1,1,2,3,4,,6,,,,,3,2,3,2,2,2,1,3,3,1,3,2,4,2,2,2,4,1,1,2,2,2,3,3,2,2,1,3,2,2,1,"Recruitment of volunteers, retention of volunteers.    How to get the job done with fewer staff members!",Staff courtesy to each other--internal customer service!,I've found that Infopeople trainings are well presented and a source of knowledge sharing. Good job!
INQ-20070403131207-105731089,4/3/2007 13:21,5,5,5,7,Nancy Fullmer,nfullmer@sonoma.lib.ca.us,1,,,,,5,6,,,,,,,,,8,9,10,11,12,,,,,,18,,,,,,,,,,1,3,2,1,,3,,,,7,1,1,2,3,4,5,6,7,8,,,3,2,2,2,2,2,1,2,1,3,1,1,2,2,1,1,2,2,1,2,1,2,1,2,2,2,1,3,2,3,2,Dealing with problem patrons such as those who want to bring in animals they claim to be companion/service animals. How to verify? What are the ADA rules/guidelines. How to protect the library from those who abuse the vagueness of current guidelines.,Continue with book repair workshops for libraries.   Workshops on safety and comfort issues in a public library setting.,I habe attended two and both were very good and professionally presented. I used the info at wotk.
INQ-20070403131556-1612194566,4/3/2007 13:58,5,5,1,5,Julia Hansen,jhansen@sonoma.lib.ca.us,1,,,,,,6,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,1,2,1,2,3,4,,,7,3,1,2,3,4,5,6,,8,,,4,2,4,2,4,4,1,4,4,4,2,2,4,4,2,1,3,2,4,4,1,4,4,4,1,1,1,3,4,4,4,Patron speaks only Spanish,,Most workshops not approved for me by my employer.  Must take time off work to attend and not given a substitute for that day. Too far for me to travel to attend workshops.  More on-line training would solve all these issues.
INQ-20070403131849-2069449116,4/3/2007 13:24,5,3,5,5,Angela Citizen,amcpayne@hotmail.com,1,,2,,,,,,,,,4,,,7,,,,,,,,,,,18,,,,,,,,26,,1,3,2,1,2,3,4,5,6,7,1,1,2,3,4,5,,,,,,1,1,3,3,2,1,1,3,2,3,2,2,1,1,1,1,1,1,2,2,1,2,3,3,1,1,2,3,2,2,1,Situation with problem patrons could be improved if staff could take customer services workshops.,,
INQ-20070403131913-2086702691,4/3/2007 13:52,5,3,3,5,Sarah Houghton-Jan,TheLibrarianInBlack@gmail.com,1,,2,,,,6,,,2,,,,,,,,10,11,,,,15,16,,18,,,,,23,24,25,,,2,2,2,,2,3,4,5,6,,5,1,,3,,,,7,,,,3,4,4,4,4,4,3,3,1,4,4,1,4,4,4,2,4,4,4,4,4,4,4,4,3,3,4,1,1,1,4,"Trying to do a website redesign that involves everything from a new server, to a new hosting company, a new content management system, and all new content.  Not having any real plan in place, and not finding anything in the library world literature that would help me (even WebJunction's class on website redesigns was VERY basic).  If me and my staff would have had training on website redesign, or even materials to consult, we would have been a lot happier.  As it was, we had to invent everything from scratch.","More high-level technology classes.  As an instructor, I often hear from people 'I liked your class--I wish you'd do a level 2 version' and other similar comments, mostly asking for more advanced technology classes.  While it's true that some librarians still need help learning how to surf the web and troubleshoot their computer, others are doing website design, usability testing, information architecture--these are things that Infopeople should train on too.  Every librarian is becoming a 'technology librarian,' even if their job descriptions don't talk about it.  I think the Web 2.0 series that I'm a part of is a huge step forward, but even with these classes, I think we're being too broad and basic.",
INQ-20070403133247-108301672,4/3/2007 13:45,5,5,2,4,Marge Wood,mwood@saclibrary.org,1,,,,,,,7,,,,,,,,,,,11,,,,,,,,,,,,,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,,,,,,,2,2,3,3,1,3,1,3,1,3,2,1,2,2,2,2,2,3,3,2,2,3,3,3,2,2,1,3,2,3,2,,,"Although we are working on it, I don't know if many of our staff have the knowledge/skills to participate in on-line courses. Time off desk is also a factor.  However, have you ever considered a on ground class that would show people how to participate in webcasts and on-line training?"
INQ-20070403133307-1752474890,4/3/2007 13:39,5,6,1,5,Michael Easley,easley@cityofinglewood.org,1,,2,,,,,,,2,,,5,,,,,,,,,,15,,,,,,,,,,25,,,1,3,5,1,,,,,,7,1,1,2,3,,,6,,,,,1,4,2,4,4,4,3,1,1,1,4,4,4,4,3,4,4,2,3,1,2,2,4,4,4,4,2,2,4,1,4,,,
INQ-20070403133326-800646455,4/3/2007 13:42,5,4,5,5,Liz Thacker,ethacker@sfpl.org,1,,2,3,,,,,,2,3,,,,,,9,,11,,,,,16,,18,,20,,22,,,,,27,2,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,8,,,1,2,4,4,4,1,2,1,1,1,2,1,4,1,3,1,3,1,1,1,1,1,4,2,2,1,2,2,1,1,4,,,
INQ-20070403133457-1976094829,4/3/2007 13:42,5,3,1,3,James Ghiorzi,james_ghiorzi@sbcglobal.net,1,,,,,5,6,,,,,,,6,,8,,10,,,,,,,,,,,,,23,,25,,,3,3,2,,,3,4,5,,,3,1,2,3,4,5,,,8,,,2,3,3,2,2,4,1,1,1,3,1,1,3,1,2,2,3,3,2,2,2,3,3,3,2,3,4,2,4,2,3,Explaining library policy (or why timer ended a patrons internet Public Computer access session) to patrons.,"Would like courses on developing attractive websites, using various web editors, java, html, or if those are no longer used than the existing web technology.      Also more classes focusing on how to instruct/train public on Public Computer Access Stations","More online training or web based training, so remote rural libraries can have better access to training."
INQ-20070403133754-583688397,4/3/2007 13:54,5,3,5,4,Karoline Almanzar,kalmanzar@westernu.edu,7,,,3,,,,,,,,,,,,8,,,11,,,,,,,,,,,,,,,,,2,3,5,1,2,3,4,5,,7,4,1,2,3,4,5,,,8,,,1,3,2,1,4,1,1,2,2,3,3,1,4,2,1,1,4,2,3,2,1,1,3,1,1,1,2,1,3,2,4,I have seen library staff ineffectively interact with problem patrons. It would improve our customer service if more of our staff attended a workshop on dealing with difficult patrons.,Rare book cataloging,I have attended at least three Infopeople workshops and have learn a great deal of information that has enhanced my skills as a library supervisor.
INQ-20070403134938-1384231780,4/3/2007 14:00,5,3,3,5,Ray Stanley,rstanley@saclibrary.org,1,,2,,,,,,,,3,4,,,7,8,,,,12,,,,16,,18,,20,,,,,25,26,,2,3,5,1,,3,,,,7,1,1,2,3,4,5,,,,,,1,3,2,4,1,3,2,1,1,2,2,3,1,1,2,1,4,1,1,2,1,2,4,4,2,2,4,2,2,4,1,"When patrons come into our library with computer and hand-held equipment that they wish to use with our computers we are unsure of their compatibility with our equipment or even what those devices do.    Also, paraprofessional staff are often asked reference questions and don't often know what databases to direct them to.",,"Role playing needs to be eliminated from your workshops; the activities don't simulate reality.  They are timed which rushes you through a series of situations that require thought and deliberation, not a rushed repsonse of a concept just learned."
INQ-20070403135124-734143212,4/3/2007 13:57,5,5,5,2,Suzanne L Holmberg,libsuzi@yahoo.com,1,,,,,5,,,,,,4,,,,8,,10,,,,,,,,,,20,,,,,,,,1,1,5,1,,3,,,,,3,1,2,3,4,,,,,,,3,3,3,2,3,1,3,2,1,4,4,3,3,3,2,1,3,4,3,3,3,3,2,3,4,1,3,2,2,2,3,,,
INQ-20070403135916-1383099770,4/3/2007 14:04,5,5,3,3,,,1,,,,4,,,,,,,,,,,,,,,,,,,,,18,,20,,,,,,,,4,3,5,1,,3,,,,7,3,,,,,,,,8,,,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,2,1,3,3,3,3,3,better search skills,,
INQ-20070403140304-1315145430,4/3/2007 14:10,5,5,5,3,Kathleen Feuling,kfeuling@saclibrary.org,1,,,,4,,,,,,3,,,,,,,,,,,,,,,,,,,,,,,,,1,2,2,1,2,3,,,,,1,,2,,4,,,,,,,2,1,4,3,3,2,1,2,2,3,2,2,1,3,2,1,3,2,1,1,1,1,2,1,1,1,2,2,1,3,1,,,
INQ-20070403141150-1490412153,4/3/2007 14:25,5,5,5,4,Marilyn Pye,mpye@snap.lib.ca.us,1,,,,4,,,,,,,,,,7,8,,10,11,,,14,,,,18,,,,22,,24,,,,1,3,5,1,2,3,,5,,7,3,1,2,3,4,,6,,,,,3,2,3,2,2,2,1,2,1,4,2,1,3,3,3,2,3,3,2,3,3,2,1,2,1,1,2,1,1,2,3,"I work in the virtual library - telephone service to all phone customers in Solano County. Keeping up with new technology is a key element - we constantly receive calls about Blu-Ray, Blue Tooth, podcasting, MP3, some of the new technologies I can think of. Keeping up can be exciting.",,I have always enjoyed the InfoPeople workshops. I am thankful that self-paced courses are offered as some material takes more time to cover than just a one-time 6-hour session. Good on ya
INQ-20070403141418-1228694432,4/3/2007 14:20,5,3,2,2,Erik LIllebo,eplillebo@aol.com,1,,,,4,,,,,,3,,,,7,8,,,,,,,,,,,,20,,,,,,,,3,3,5,,,,4,5,,,5,1,2,3,4,5,,,8,,,4,2,3,2,2,3,3,2,1,3,1,3,3,3,2,2,3,4,2,3,4,3,2,3,2,1,3,3,3,1,2,,,
INQ-20070403142323-15253817,4/3/2007 14:34,5,3,3,5,Elsie Mak,elsietran@yahoo.com,1,,,3,,,,,,,3,,,,7,,,,11,,,,,,,,,,,,,,,,,1,3,5,1,,,4,5,,,1,1,2,3,4,5,,,,,,1,3,4,4,3,3,4,3,3,4,4,3,4,4,4,3,4,4,4,3,3,3,3,3,3,3,3,3,3,3,3,,,
INQ-20070403142455-1386192031,4/3/2007 14:28,5,2,2,5,Courtney Bonner,cbonner@ci.ontario.ca.us,1,,,3,,,,,1,,,,,,,,,,,,,,,16,,,,,,,,,,26,,1,3,5,1,,,4,5,6,7,1,1,2,3,4,,6,,,,,4,4,4,4,1,4,4,4,4,4,4,4,1,4,4,1,4,1,4,1,4,4,4,4,4,4,4,4,4,4,1,,,
INQ-20070403142629-1719564325,4/3/2007 14:37,5,2,2,5,Barrie Olmstead,bolmstead@saclibrary.org,1,,,3,,,,,,,3,,,,7,,,,11,,,,,16,,18,,,,,,,,26,,1,3,5,1,2,3,4,,,7,1,1,2,3,4,,6,,8,,,3,3,3,2,1,2,1,3,1,1,2,1,1,2,2,1,2,1,2,1,2,2,3,3,1,1,1,2,2,2,1,"I did not take a Children's Services course in library school and I do not know enough about Children's literature. I work in a small branch library so I am constantly having to answer questions about literature for kids and I would also like to learn more about how to do storytimes, in case I need to cover for our Children's librarian. That would be useful for me as well as the rest of the staff.","I found the How to Give a Booktalk workshop very useful and I would like to see additional workshops on Reader's Advisory. I would also like to see more workshops on services to older adults, services to the physically and developmentally disabled, and services to teen mothers. I think workshops that target services to specific users are very helpful, especially if you can generate program, collection, and outreach ideas with other attendees.","I think Infopeople training is invaluable and it is an excellent opportunity to not only learn new skills, but network with other in-state librarians to build connections and share ideas. I take advantage of every workshop that looks even remotely relevant to my job and my sponsoring organization is very encouraging and supportive of the training."
INQ-20070403143326-1908441961,4/3/2007 14:39,5,5,5,5,Lynne Cutler,lcutler@oaklandlibrary.org,1,,,3,,,,,1,,3,,,,,,,,11,,,,15,16,,18,,,,22,,,,,27,1,3,2,1,,3,,,,,1,1,2,3,4,,6,,,,,3,3,4,4,4,3,2,4,1,1,3,4,4,1,4,4,4,2,3,1,2,2,4,4,4,4,1,4,4,2,4,Pur librray does not yet have dedicated services for older adults and I am trying to create that service. The class I took yesterday (Diane Satchwell's) will help in that effort.,"DISABILITY SERVICES (more of it- Marti Goddard's class, etc.)",I have enjoyed and learnt from all the Infopeople classes I have taken over the years- THANK YOU!!!
INQ-20070403143802-608701684,4/3/2007 14:50,5,4,2,7,Lorraine Meisinger,raine602@yahoo.com,1,,,,,5,,,,,,,5,6,,8,,10,,12,,,15,,,18,19,20,,,,,,26,,1,3,5,1,,3,,5,,,3,1,2,3,4,5,,,,,,4,2,4,2,3,1,1,2,1,1,1,3,3,3,2,1,1,2,2,3,2,4,3,3,1,1,2,1,1,3,1,"I've observed a general lack of skills by patrons in searching our library catalog, as well as staff in searching our own database.",General search techniques,I love it.
INQ-20070403143924-1807652040,4/3/2007 14:54,5,5,5,5,Kristine Duke,Kristine.Duke@kerncountylibrary.org,1,,,3,,,,,1,,3,4,,,7,8,,10,11,12,,,15,16,17,18,,20,,,,,,,,1,3,5,1,,3,4,5,,,5,1,2,3,4,,6,,8,,,4,1,2,2,1,1,2,2,2,2,1,2,2,2,4,1,4,1,2,1,1,2,2,3,1,1,2,3,2,3,2,"I would like more confidence in searching governemntal information inlcuding specific office holders, agencies and departments.  I feel like I am taking the long way around even on the Internet.",I can't think of anything in particular.,Infopeople in-person training and Webcasts and Online courses.  The classes are usually fun and the handouts are always useful.
INQ-20070403145115-657598561,4/3/2007 14:55,5,3,1,2,Sabrina Hill,shill@saclibrary.org,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,4,5,6,7,5,1,,3,,5,,,,,,4,1,3,2,1,2,1,1,1,3,2,3,1,2,1,1,2,3,3,3,2,3,3,3,2,1,3,2,2,2,2,Dealing with difficult patrons - I would love to improve my skills in this area.,Story time ideas - classes on how to prepare for story times and programs.,
INQ-20070403145154-1876496359,4/3/2007 17:38,5,4,1,3,jose esparza,jesparza@saclibrary.org,1,,,,4,5,,,1,,,,,6,,8,,,,,,,,16,,,,20,,,,,,,27,1,3,1,,2,,4,5,6,7,2,1,2,3,4,5,6,,,,,1,3,3,2,3,1,1,1,1,2,2,3,2,1,2,1,2,2,2,1,1,2,2,2,1,1,1,1,1,2,1,"Literacy programs are a must in a diverse population , I did not know how to ask the necesary questions? Some of the taining that I received with cultually-diverse situations and literacy gave me a better grasp of thesetypes of situations.",Collection development for Chinese and Vietnamese collection. Business services for the latino community. Reference work in Spanish.,I have enjoyed Infopeople classes and I am planning on taking more as they become available.  The instructors are always engaging and pleasant to talk to.
INQ-20070403145335-1521545095,4/3/2007 15:03,5,2,1,5,Amy Calhoun,amytomorrow@aol.com,1,,,3,,,,,1,,,,,,,,,,11,,,,,16,,18,,,,,,,,26,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,,,,,,3,2,4,4,4,1,4,3,3,2,3,1,2,4,4,3,4,4,4,3,4,4,4,4,2,3,2,4,2,2,2,"When ordering replacement books for a branch, training would be helpful in terms of which books to choose and how to make the budget last the whole year.","Workshops on non-traditional media in libraries, such as DVDs, graphic novels, etc.",I would like to see more on collection development and finance/budget managment.
INQ-20070403145620-1837456584,4/3/2007 15:01,5,3,2,2,Kimberly Johnson,kjohnson@saclibrary.org,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,,5,,7,3,,,,,,,,,9,,3,1,3,2,3,3,1,3,1,3,1,1,2,1,1,1,1,2,2,1,1,1,1,3,2,1,1,1,1,3,1,I feel staff would benefit from training geared at pleasing the customer as our customers are not always pleased with our level of service.,,
INQ-20070403145630-364540909,4/3/2007 16:01,5,5,4,5,Rosemary Lovely,rlovely@saclibrary.org,1,,,3,,,,7,1,,3,4,,6,,8,,10,11,12,,,15,16,17,18,,,,,,,,,,2,3,2,1,,3,4,5,,7,1,1,2,3,4,5,6,,8,,,1,1,1,2,1,2,1,2,1,3,1,1,3,2,1,1,3,2,3,2,2,2,2,2,1,1,1,1,1,2,1,Two patrons nearly came to blows fighting over a computer.  Perhaps training in dealing with such explosive situations might have helped staff defuse it.,,
INQ-20070403150529-1235396017,4/3/2007 15:40,5,2,1,2,Paulina Vaughan,pvaughan@saclibrary.org,1,,,,4,,,,,,,,,,,8,,,,12,,,,,17,,,20,,,,,,,,1,3,5,1,,,4,,,,1,1,2,3,,,,,8,,,2,1,2,2,1,4,1,3,2,4,1,1,1,1,1,1,1,4,4,4,2,2,2,3,1,1,1,2,1,3,1,I once worked with an on-call librarian who had no idea how to utilize Mapquest to get directions for a patron - if she had been to a workshop that taught her stuff like that.,"I'm always hoping to improve my customer service skills, and my searching capabilities - those are the two areas that I believe I use the most in daily work situations.",It's awesome how you guys offer such a variety of topics to learn about in your classes. I wish I had time to go to as many of them as possible!
INQ-20070403151410-2030465762,4/3/2007 15:19,5,3,1,5,Melissa Stallings,mstallings@saclibrary.org,1,,,3,,,,,1,,3,,,,,,,,,,,,,,,18,,,,,,,,26,,1,3,5,1,2,3,4,5,6,7,6,1,2,3,4,,,,,,,1,1,1,4,1,1,1,1,1,3,3,3,3,1,3,3,3,1,1,2,3,3,3,3,1,2,2,4,3,3,1,"We have a large group of rowdy teens come into our branch every day after school, and training can help us learn methods to better entertain this group.",Innovative programming ideas for teens.    How new librarians can prepare to become branch managers.    Marketing library services.,Infopeople training is great -- a good opportunity for new information and to meet new people.
INQ-20070403151510-1601522286,4/3/2007 16:58,5,5,4,5,Christine Donnelly,cdonnelly@saclibrary.org,1,,,3,,,,,,,,4,,,,,,,,,,,,,,,,,,,,,,,,2,1,2,1,2,3,4,5,,7,1,1,2,3,4,,6,7,8,,,1,1,1,4,3,4,1,1,1,4,3,3,3,1,4,2,4,4,1,2,2,4,4,4,3,2,1,3,3,4,3,"A customer, who was immediately in a bad mood, became very angry when she could not use an Internet computer 'right away.'",,
INQ-20070403151711-954734720,4/3/2007 15:30,5,5,5,3,Maureen Courtney,MCourtney@chulavista.lib.ca.us,1,,,,4,,,,,,3,,,,7,8,,,,,,,,16,,18,,,,,,,,,,1,3,5,1,,3,,,,,1,,2,3,4,,,,,,,4,2,4,4,2,4,2,4,4,4,4,3,3,4,3,1,4,3,4,4,1,2,4,4,1,2,2,4,4,4,4,"Computer technology: helping customers with Word,Excel, PowerPoint, Internet searching, etc. More training for employees who are not comfortable answering questions and instructing a novice customer.",I believe InFoPeople already offer the above mentionned classes.,I have been very impressed by the instructors and the classes I have attended in the past.
INQ-20070403151718-355663493,4/3/2007 15:56,5,4,4,5,Maria Sunio,msunio@ci.upland.ca.us,1,,2,,,,,,1,2,,,,6,,8,,10,,,,14,15,16,17,18,,,,22,23,,25,,,2,2,2,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,8,,,2,2,2,1,2,2,3,1,2,3,3,2,2,2,1,2,3,1,2,1,2,2,1,3,1,1,3,2,2,3,3,,,
INQ-20070403152314-987256617,4/3/2007 15:33,5,5,5,5,Elizabeth Daugherty,bdaugherty@saclibrary.org,1,,,3,,,,,,,3,,,,7,,,,11,,,,,,,18,,20,,,,,,,,1,3,5,1,,3,,5,,7,1,1,2,3,4,,6,,,,,3,1,4,3,2,2,1,2,1,2,1,1,2,2,1,1,2,3,3,2,1,2,1,2,1,1,2,2,1,2,2,,Train the Trainer - a workshop that would help me improve my Internet teaching skills.,
INQ-20070403153009-1047895441,4/3/2007 15:40,5,3,2,5,Laura Myers,laura@planet-save.com,1,,,3,,,,,,,3,4,,,7,8,,,,,,,,16,,18,,,,,,,,26,,1,3,5,1,,3,4,5,,7,1,1,2,3,4,5,6,,,,,2,2,3,3,2,2,2,3,2,3,2,2,2,2,2,2,2,1,1,1,1,2,2,2,1,1,1,1,1,2,2,Helping patrons use the computers efficiently/saving and retrieving info on media such as a flashdrive,,I have always enjoyed the workshops that I have attended.
INQ-20070403154027-337109455,4/3/2007 17:37,5,5,4,4,Ann Khalsa,annturtle@hotmail.com,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,1,2,1,,3,,,,7,1,1,2,3,4,5,6,,,,,3,1,3,3,2,2,1,3,2,3,2,2,3,2,2,1,2,3,3,2,1,2,1,3,1,1,1,3,2,3,3,"Dealing with difficult patrons, such as:    - angry patron    - annoying patron who wants to chat endlessly    - or difficult co-workers, complaining",Internet searching    OPAC searching,
INQ-20070403155112-454790753,4/3/2007 15:55,5,5,2,2,margie veach,djann0149@comcast.net,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,3,3,5,1,,,4,,6,,1,1,2,3,4,,,7,8,,,2,4,4,2,4,2,2,3,3,3,2,3,3,3,3,3,3,3,3,3,4,4,4,4,4,4,4,4,4,4,4,,,
INQ-20070403155309-1285454228,4/3/2007 15:59,5,5,2,3,Gloria A. Bugbee,gbugbee@saclibrary.org,1,,,,4,,,,,,,,,,,8,,,,12,,,,,,,,20,,,,,,,,1,3,5,1,,,4,5,,,3,,,3,4,,,,,9,,3,1,4,1,2,4,1,1,1,4,4,1,4,4,1,1,3,2,2,2,1,3,3,2,1,1,1,1,1,1,4,"Most training occurs when staff like me are unable to attend, or are scheduled during open hours.    More early hours are needed for classes,","more, work at your own pace on line sources are neeeded so that the people who work in the  libraries are able to fit in the necessary or desired classes around their schedules.","see above comments.    I would have attended more classes, but scheduling conflicts were not resolvable."
INQ-20070403155926-17615682,4/3/2007 16:07,5,5,5,5,Cathie Scalice,scalice@plsinfo.org,1,,,3,,,,,,2,,,,,7,,,10,11,,,14,,16,,18,,,,,,,,26,,2,1,2,1,2,3,4,5,,7,1,1,,3,4,,,,,,,3,3,3,4,2,2,4,1,1,1,3,3,1,1,4,4,3,2,2,2,3,2,1,4,3,2,2,3,3,1,1,I want to start an online digital photograph collection featuring Filipinos coming to Daly City.  I'm not sure exactly where to start and what grants might be available.,digital online photograh collections,I've taken several infopeople classes (and have given one) and feel that Infopeople is a valuable resource for librarians.
INQ-20070403160212-1889347340,4/3/2007 16:13,5,5,4,2,Mary Viduya,mviduya@saclibrary.org,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,,,4,,,,1,,2,3,,,,,8,,,1,3,3,4,4,4,1,4,3,4,3,3,4,2,2,3,4,4,3,4,1,4,4,4,4,3,3,4,4,4,4,,"Dealing with difficult co-workers,  What steps to take to defend yourself.  How, what, where to go for information on how to proceed.    Supervisory advice on how to cope with difficult employees.  How, what, where to go for advice on steps necessary to correct or document to reprimand.",I would like to see less 'group hug' types of classes and more information exchanges within the class.  I dislike breaking into 'groups' for discussions or 'brainstorming'
INQ-20070403160502-689814353,4/3/2007 16:13,5,5,2,5,Benito R Torrecillas,randy.torrecillas@sjlibrary.org,1,,,,,,6,,,,,,,,,,,10,,,,,,,,,,,,22,23,24,25,,,2,2,4,,2,,,,,,1,1,2,3,4,5,6,,,,,1,4,1,3,3,3,1,1,1,3,2,2,3,1,3,3,2,2,1,3,1,1,3,3,3,3,2,1,2,1,3,Fast Web access Marketing,Technical data and communications,NA
INQ-20070403160521-213577882,4/3/2007 16:13,5,5,5,5,Brian Fowler,brian.fowler@sjlibrary.org,7,,,3,,,,,,,,,,,,,,,11,,,,,,,18,,,,22,,,25,,,2,3,5,1,2,3,4,5,6,7,3,1,2,3,4,,,,,,,4,3,4,4,4,4,4,4,1,4,1,3,3,4,4,1,3,4,2,2,1,4,4,4,1,1,3,3,2,4,4,,,
INQ-20070403160744-1600888191,4/3/2007 16:16,5,5,5,4,Virginia Leslie,virginia.leslie@sjlibrary.org,1,,,,,5,,,,,3,,,,7,8,,,,,,,,,,,,,,,,,,26,,1,3,5,1,2,3,,5,6,7,3,1,2,3,4,,,,8,,,4,2,4,4,1,4,1,3,2,4,1,2,1,3,2,1,3,4,2,1,2,3,3,4,2,1,1,4,1,4,1,"Dealing with the children and teens who spend their afternoons at the library because their parents told them to wait there until the parents got off work and could pick them up.  Finding ways to get their interest and keep them occupied with something that would be a learning experience for them, and keep them from causing trouble.",Helping patrons with limited English skills.,"I'm not important enough in our system to justify my taking many Infopeople courses, but the ones I could justify taking were well organized and very informative.  I'm always willing to take more."
INQ-20070403160833-869611407,4/3/2007 16:42,5,5,2,5,J. Rose Valles,rose.valles@sjlibrary.org,1,,,,4,,,,,,3,,,,,,,,,,,,,,,,,,,,,,,26,27,1,3,5,1,2,3,4,5,,,1,1,2,3,4,,,,,,,3,1,4,3,4,2,1,1,1,2,1,2,4,3,1,1,2,3,2,3,1,2,2,2,1,1,2,3,1,1,3,,"Paraprofessionals in my library are performing more tasks that were once the domain of librarians; we are doing reference desk duty every day.  Any class that addresses the increased needs of paraprofessionals for information literacy, collection development and computer skills would be extremely helpful.",
INQ-20070403160947-639802118,4/3/2007 16:18,5,5,2,4,Anita Phagan,amhphagan@aol.com,1,,2,,,,,,,2,,,,,,,,,,,,,,,17,,,,,,,,,,,2,2,2,1,2,3,4,5,6,7,1,1,2,3,4,5,,,8,,,1,3,1,3,3,2,1,1,1,1,1,2,3,1,3,3,3,2,1,1,2,1,2,3,3,3,1,1,2,1,3,Need to learn digitizing techniques and use of hardware/software to fully develop historical collections and create better cataloging.,"How to prepare facility emergency plans, updates, and train staff on continuing basis about emergency plans/responsibilities of public employees during disaster, etc. (NIMS/SEMS)","Not everyone in a Library is a Librarian. However, there are many people who have degrees and should be respected and treated respectfully by Librarians and Management. Everyone in a Library deserves training for ongoing career development and success."
INQ-20070403161033-529524283,4/3/2007 16:18,5,3,1,7,Catherine Navarro,catherine.navarro@sjlibrary.org,1,,,3,,,,,,,3,,,,,,,,11,,,14,,16,,,,,,,,,,,,1,3,5,1,,3,,,,,1,1,2,3,,,,,,,,3,1,4,4,4,4,1,4,3,1,1,1,3,2,4,3,1,2,2,1,1,3,4,3,4,4,1,4,3,4,4,Reaching out to the appropriate audience(s) to improve program participation.,Outreach  Fundraising (for both $ and products/services)  Access database management,
INQ-20070403161217-1475514714,4/3/2007 16:18,5,4,1,5,,,1,,,3,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,26,,1,1,5,1,,3,,,,7,1,1,,,,,,,,,,4,2,4,4,2,2,1,1,1,2,1,1,2,4,4,4,2,1,4,2,1,4,4,4,4,4,3,3,3,2,1,,,
INQ-20070403161317-1730300348,4/3/2007 21:10,5,3,1,5,Mana Tominaga,mana@mtominaga.com,1,,,3,,,,,,,3,,,,7,,,10,11,,,,15,16,,18,,,,,23,,25,,,1,1,2,1,2,3,4,5,6,7,3,1,2,3,4,5,6,7,8,,,3,1,3,3,2,2,2,3,3,1,2,2,3,3,3,2,3,2,2,2,2,2,3,3,2,2,2,3,3,3,2,,,
INQ-20070403161414-1035326296,4/3/2007 16:30,5,4,4,5,Michael Sarhad,michael.sarhad@sjlibrary.org,7,,,3,,,,,,,3,,,6,,,,10,,,,,15,,,18,,,,,,,25,,,1,3,5,,,3,4,5,,,3,1,2,3,4,5,,,,,,4,1,4,2,2,1,1,1,2,4,3,3,3,4,2,2,3,3,4,4,2,3,2,3,1,1,3,3,1,2,2,My library's print reference collection has been decimated due to library policy. Content training on electronic resources and also training on delivery of electronic resources to the public is needed to improve this situation.,Courses that support traditional library service models (NOT the new service models),NA
INQ-20070403161608-1414185658,4/3/2007 16:45,5,4,1,5,Shu-Hua Liu,shuhua2005@gmail.com,1,,,3,,,,,,,3,,,,7,8,,,,,,14,15,16,,,,,,,,,,,,2,3,5,,,3,,,,7,7,,,,,,,,,9,,3,1,3,2,2,1,1,1,1,1,1,1,2,2,2,1,1,1,1,1,1,1,2,2,1,1,1,2,1,2,3,I work at a public library with high circulation rate. There are always not enough materials to supply the needs. I wish I could have the knowledge or information about grants from any organizations or foundations. I am sure that will definitely help us to improve our services.,I would like to see a course where I can learn the practical strategy and programming to serve a community of diverse ethnicity.,"In general, I would suggest Infopeople to make any training course as practical as possible. We need the useful and effective strategy to improve our service and enhance our job skills. That is what I think Infopeople can do for us: to maximize our learning process in order to serve the community better."
INQ-20070403161812-191268568,4/3/2007 16:23,5,2,2,4,,,1,,,,,5,,,,,,,,,7,8,,,11,12,,14,,16,,18,,,,,,,,,,4,4,5,1,,3,4,,,7,1,,,,,,,,,9,,1,2,2,3,1,1,1,3,3,1,1,2,1,1,1,1,1,2,1,1,1,3,3,4,2,1,2,3,2,3,1,,,
INQ-20070403162031-914518081,4/3/2007 16:44,5,5,5,5,Susan Loomis,sloomis@saclibrary.org,1,,,3,,,,,1,,3,,,6,,,,,,,,,,,,,,,,,,,,,27,1,3,5,1,,,,,,,1,1,2,3,4,,,,8,,,4,3,4,3,4,2,4,4,3,4,3,4,4,4,4,3,4,4,3,4,3,4,3,3,4,3,3,4,4,2,3,"The problem I have is that staff don't read instructions, or just speed-read it.  Answering each person's questions is very time-consuming, and I have to struggle against being bitchy.  I want to say 'Read the directions, you nimwit!  And leave me alone!!'",Dispair management.  How to cope with management who implement procedures that are antipathetcal to good service.,"Most training is a waste of time.  I like training that is focused on a specific topic, and doesn't waste time meandering all over libraryland."
INQ-20070403162416-907305458,4/4/2007 13:23,5,4,2,1,Kelvin nash,knash@saclibrary.org,1,,,3,,5,6,,,,,,,,,8,,,11,,,,,,,,,,,,,,,,,4,4,5,,,,,,,7,4,1,2,,,5,,7,,,,2,3,2,2,3,3,2,3,2,3,3,2,4,2,2,2,2,3,2,3,2,3,3,3,2,2,3,2,3,2,3,,,
INQ-20070403163014-1403225643,4/3/2007 16:45,5,5,5,5,Rita A. Torres,rita.torres@sjlibrary.org,1,,,3,,,,,,,3,,,,,,,,,,,,,16,,,,,,22,,,,26,,2,3,5,1,,,,5,,,1,1,2,3,,,,,,,,2,1,3,3,3,2,1,2,1,1,2,2,3,2,1,2,2,3,3,1,3,3,3,3,2,2,1,3,3,3,2,,,
INQ-20070403163316-1907333420,4/3/2007 16:39,5,6,3,7,Janice Batchelder,janice.batchelder@ventura.org,1,,,,4,,,,1,,3,,,,7,8,,,,,,,15,16,,18,,,,,,,,26,,1,3,5,1,2,3,4,,,7,3,1,2,3,4,,,,,,,3,2,4,2,1,1,1,2,1,3,2,2,1,2,1,1,3,3,2,3,1,3,3,3,1,3,4,1,1,3,1,,,
INQ-20070403163518-1088044903,4/3/2007 16:40,5,2,1,4,Jeff Latta,jlatta@saclibrary.org,1,,,,,5,,,,,,,,,,8,,10,,,,,,,,,,,,,,,,,,1,1,5,1,2,3,4,5,6,7,3,,,,,,,,,9,,4,1,3,2,3,1,3,1,1,2,2,2,2,3,1,1,3,4,3,3,2,3,1,2,1,1,1,1,3,2,2,"Although we have a reference desk in place, for a variety of reasons occasionally I am confronted with reference questions. I have no training on tracking down books in our system, so I would be of better help to people if I was trained in this area.",,
INQ-20070403163556-137682184,4/3/2007 17:05,5,5,3,3,Belinda Roloff,roloffbe@netzero.net,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,,,3,,,,,3,,2,3,4,,,,,,,3,3,3,4,4,4,1,4,2,4,4,4,4,4,4,3,4,4,4,4,4,4,4,4,4,2,3,4,4,4,4,,,
INQ-20070403164119-1299885218,4/3/2007 17:12,5,5,5,5,Andrea Schacter,andrea.schacter@sjlibrary.org,1,,,3,,,,,,,3,,,,7,,,,11,,,,,16,,,,,,,,,,26,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,3,2,4,4,1,3,1,3,3,1,1,1,1,1,3,1,2,1,2,1,2,2,4,4,2,2,1,4,2,4,1,"Services for homeless families.  We are finding that this is a difficult population to reach.  Our homeless families do not participate and prefer to just hang out and gab among themselves.  They do not bring their kids to story times, even though programs occur around them all day.  I'm also interested in collaboratiing with social service agencies to perhaps bring services into the library setting.",1.  Story times for babies--pre walkers.  2.  Setting up after school homework centers in the library.  3.  How to successfully partner with other agencies for library programs/presentations.  How to draw up a memorandum of understanding and what to include in this MOA.,I'm grateful that InfoPeople exists.
INQ-20070403164402-1866772703,4/3/2007 20:28,5,5,5,5,Carolyn Garner-Reagan,cgarner-reagan@ci.arcadia.ca.us,1,,2,,,,,,,2,3,,,,7,,,,,,,,,16,17,18,,,,,,,,,27,2,2,2,1,,,,5,,,1,1,2,3,,,,,,,,2,2,3,4,1,2,2,3,1,3,3,3,2,1,4,4,4,2,1,2,2,2,2,3,2,3,3,4,3,3,1,"I would like staff to attend a customer service workshop where they learn how their body language and tone of voice can sometimes adversely impact a transaction.  I've had to handle complaints from the public about staff who come across as brusque and unfriendly and it was how they said, not necessarily the words used, that were the source of the complaint.","Leading book discussion groups for adults, teens, and children.",InfoPeople workshops are consistently good and we appreciate your efforts.
INQ-20070403164609-36004864,4/3/2007 16:52,5,5,5,5,Jackie Faust-Moreno,jfaust-moreno@ci.arcadia.ca.us,1,,2,,,,,,,2,,,,,,,,10,,,,,,,,,,,,,,,,,,1,3,2,1,,3,,5,6,7,1,1,,3,4,,,,,,,2,3,2,3,2,2,1,1,1,2,2,2,2,3,3,2,4,3,2,2,2,2,2,3,3,3,2,2,3,3,2,,,
INQ-20070403164915-779690686,4/3/2007 16:53,5,3,3,5,Derek Wolfgram,dwolfgram@buttecounty.net,1,1,,,,,,,,2,,,5,,,,,,,,,,15,,17,,,,,,,,25,,,2,2,2,1,2,3,4,5,6,7,4,1,2,3,,,6,,,,,1,2,1,3,1,2,1,3,1,1,2,2,2,1,3,2,1,1,1,1,1,1,3,3,2,2,2,2,3,2,2,,,
INQ-20070403165143-1554087593,4/3/2007 16:54,5,3,3,5,vanessa menor,vanessamenor@gmail.com,1,,,3,,,,,,,,,,,7,,,,,,,,,,,18,,,,,,,,26,,1,3,5,1,,,,,6,7,1,1,2,3,4,5,,,,,,1,3,4,4,2,2,1,2,1,1,1,1,2,1,2,1,2,1,1,1,1,1,4,4,2,2,1,2,4,4,2,,,
INQ-20070403165148-1563944720,4/3/2007 17:01,5,5,5,5,Camille Turner,camille.turner@fresnolibrary.org,1,,2,3,,,,,,2,,,,,,,,,11,,,,,,,,,,,,,,,,,1,3,1,1,2,3,4,5,6,7,1,1,2,3,4,,6,,,,,1,1,1,3,1,2,1,1,1,3,1,1,2,1,3,1,3,1,1,1,1,2,2,3,2,2,2,2,2,2,2,Library workplace safety.,"Digitization applications, emerging technologies.",The leadership series has been especially well designed.
INQ-20070403165318-1027147271,4/3/2007 17:00,5,4,1,4,Lisa Giannotti,lisa.giannotti@sjlibrary.org,1,,,3,,,,,,,,,,,7,,,,,,,14,,16,,,,,,,,,,26,,1,3,2,1,,,,,,,1,1,2,3,,5,,,,,,2,3,4,4,1,4,1,4,3,3,1,2,1,2,3,3,1,2,2,1,2,3,3,4,4,4,1,4,4,4,1,"There was a child in the Children's area, who was crying and throwing a fit when it was time to leave. The mother was very angry, and dealing with the child inappropriately.    If staff had training, or could give parents the training, on how to handle these situations, I think it would be a win-win situation.","I think all library personnel could use customer service training. Some people are friendly and courteous, while others you'd be afraid to approach.",
INQ-20070403165353-1188352440,4/3/2007 16:58,5,2,1,5,Alicia Doktor,adoktor@riversideca.gov,1,,,3,,,,,,,,,,,,,,,,,,,15,16,,18,,,,,,,,26,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,7,8,,,1,1,4,4,3,1,1,4,1,1,3,3,1,1,2,1,3,1,1,1,1,1,3,3,1,1,1,3,1,1,1,Working in a diverse society - serving the homeless population,Teen space design,
INQ-20070403165431-1947434140,4/3/2007 17:01,5,5,2,4,Cheryl Peterson,cheryl.peterson@sjlibrary.org,1,,,3,,,,,,,,,,,7,,,,,,,14,,16,,,,,,,,,,,,1,3,2,1,,3,4,5,,7,1,1,2,3,4,,6,,,,,3,3,4,3,1,1,1,3,2,2,2,1,2,2,2,3,1,2,2,1,1,2,3,3,3,3,1,2,3,3,2,Librarians could use more training in working with children and adults in programming. Librarians could use more skills in expectations of children at different age levels.,,
INQ-20070403165527-2053337633,4/3/2007 17:03,5,2,1,5,Miranda Nighbor,miranda.nighbor@earthlink.net,1,,,3,,,,,1,,3,,,,7,,,,,,,14,,16,17,18,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,7,1,2,3,4,5,6,,,,,2,2,2,1,1,1,2,1,1,3,1,2,1,3,2,3,1,3,1,2,1,2,2,3,1,2,1,2,1,2,1,how to help patrons at the reference desk with finding and using the library online catalog,"courses that help in connecting children's services to literacy and k-12 educational needs.    technology uses for teen services i.e. blogs, myspace, etc...",i have enjoyed the infopeople training workshops i have attended in-person and online. i found in one case the course was more advanced than posted.
INQ-20070403165935-1689315870,4/3/2007 17:27,5,5,2,5,Denise Lee,dml650@yahoo.com,1,,,3,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,4,,,,1,1,2,3,4,5,6,,8,,,3,2,3,3,1,2,1,2,2,3,1,1,1,2,2,2,2,3,3,3,2,3,3,3,1,1,2,3,2,3,3,How to deal with difficult patrons.  How to explain library policies to patrons in an understandable and consistent manner.,,
INQ-20070403170042-318200395,4/3/2007 17:43,5,4,5,5,Lucia Farnham-Hudson,luciafh@yahoo.com,1,,,3,,,,,,,,,,,7,,,,11,,13,14,15,16,,18,,,,,,,,,,1,3,2,1,2,3,,5,,7,1,1,2,3,4,5,6,,,,,1,3,3,1,1,2,2,2,2,2,1,1,1,2,3,2,1,2,3,2,2,1,2,2,2,2,1,2,2,1,2,Winning strategies to work with teens with attitude.  What programs work for teens who don't like 'organized' programs.      We have had several 'teen approved' programs which had virtually no one show up (at least of the intended audience).,no other courses come to mind ... except maybe Vietnamese or Chinese for library use (like the Spanish class you do),
INQ-20070403170101-398438777,4/3/2007 17:13,5,2,1,4,Alison Phagan,alison.phagan@sjlibrary.org,1,,,,,5,,,,,,,,6,,8,,10,11,12,,14,15,16,,,,,,,,,25,,27,3,3,5,,2,3,,5,6,7,7,1,2,3,4,5,6,7,,,,1,1,1,3,1,2,2,1,1,1,1,1,2,1,2,1,2,1,1,1,1,1,3,3,3,2,1,1,2,1,2,"The biggest library problem I see is the fact that even if you have a graduate degree in another program (such as literature or public administration), plus the work experience to back you up, you cannot advance in library systems unless you have the library science degree. When this is added to the fact that other municipal departments and agencies continue to discriminate against those employed by the public library system, library employment serves to pigeonhole our young full- and part-time clerical employees, many of whom are college students or recent college graduates. They are not learning transferrable skills for other government agencies, and this is reducing their likelihood of promotion, advancement, and transfer.     I think that Infopeople or other trainers should start training library administrators and managers to recognize this problem and find creative solutions that will allow public library systems to have positions that bridge between library skills and the general skill set required for public service (human resources, budget, project planning and management, and so on).",,
INQ-20070403170452-425483784,4/3/2007 17:11,5,4,1,5,Sabine Salek,stan-sabine@sbcglobal.net,1,,,3,,,,,1,,,,,,,,,,,,,,,16,,18,,,,,,,,26,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,4,2,4,3,3,1,3,1,1,2,2,1,3,3,3,2,3,2,2,1,1,1,3,3,1,2,2,2,2,2,1,,Young Adult Literature,
INQ-20070403170716-1752603044,4/3/2007 17:36,5,2,1,5,Sharon Fung,sharonfung11@gmail.com,1,,,3,,,,,,,3,,,,7,,,,11,,,14,15,16,,18,,,,,,,,26,,1,1,2,1,,3,,,6,7,1,1,2,3,4,5,6,7,,,,1,2,3,2,1,1,1,2,1,2,1,2,1,1,2,2,1,1,2,1,1,2,2,3,3,1,1,2,3,2,1,"On a regular basis, library customers ask for help using e-books/e-audio books/mp3 audio books.  Training for all levels of staff would be a great help in providing information to these custoemrs.","*Diverse cultural programming for children and families  *Leadership  *How to speak to large groups of students  *Meeting planning for library partnerships (developing questions to ask, etc.)","Every Infopeople training that I have attended has been useful, interesting in the moment and valuable afterwards."
INQ-20070403170728-649204793,4/3/2007 17:13,5,2,2,4,Danielle Guerrero,dguerrero@ci.arcadia.ca.us,1,,,,4,,,,,,,,,6,,8,,,,,,,,,,,,,,,,,,,,3,3,5,1,,,,,,7,1,1,2,3,4,5,6,,8,,,1,2,3,2,4,1,1,2,2,2,1,1,4,1,2,1,2,1,1,1,1,1,3,3,1,1,1,1,1,3,1,Customer service and diversity training are especially helpful when working in the Circulation department. It helps staff understand the needs of the community as well as have the ability to help to the best of their abilities.,,
INQ-20070403170823-28576543,4/3/2007 17:23,5,5,1,4,Teresa Canady,drlydemure@comcast.net,1,,,,4,,,,,,3,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,3,1,2,3,4,5,6,7,,,,2,1,4,1,2,1,2,1,1,1,1,1,2,1,1,1,1,1,1,1,1,1,1,2,1,1,1,1,1,1,2,"As a library assistant, I'm frequently in a reader advisory position and I'd like to develop those skills to give patrons more ideas on authors.",All of the ones mentioned as choices and in paticular skills in developing collections and searching as well as teaching the public how to better access what the library has to offer and how to market what we have to get more people in.,
INQ-20070403171020-871782434,4/3/2007 17:29,5,3,2,4,Veronica Sanchez,vsanchez@chulavista.lib.ca.us,1,,,3,4,,,,,,3,,,,7,8,,,11,12,,,,,,18,,,,,,,,26,,1,3,5,1,,3,4,,,7,4,1,2,3,4,5,,,,,,3,1,4,1,4,2,3,2,2,1,2,1,3,1,3,2,2,2,2,2,1,2,3,2,1,1,2,2,1,1,1,,,
INQ-20070403171052-1650050222,4/3/2007 17:21,5,5,5,5,Ronna C Nemer,ronna.nemer@sjlibrary.org,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,24,,,,1,3,2,1,2,3,4,5,6,7,3,1,2,3,4,,6,7,8,,,3,2,3,3,3,3,1,2,1,3,2,2,3,2,3,2,3,3,2,3,1,3,3,3,1,1,1,3,2,2,3,More on Learning/Library/Web 2.0 tools and resources.,"Hands-on Web 2.0 tools and resources.    Training in personality types, such as Myers-Briggs or Enneagram - to assist in working with staff and patrons.",Thank you! I've enjoyed Infopeople workshops and look forward to doing so in the future.
INQ-20070403171604-1674403420,4/3/2007 17:31,5,6,3,2,Patricia Rodriguez,prodriguez@westernu.edu,7,,,3,,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,,,,,1,1,2,3,4,5,,,,,,4,4,4,4,4,4,1,2,4,4,2,1,3,4,1,1,1,4,2,4,1,2,2,4,1,1,2,4,3,3,1,,,I have not attended any of your workshops so I do not know.
INQ-20070403172856-858753060,4/3/2007 17:37,5,5,5,2,Carol Garcia,carol.garcia@sjlibrary.org,1,,,,4,,,,,2,,,,,,8,,10,11,,,,,16,17,,,,,,,,,,,1,1,2,1,2,3,4,,,7,1,1,2,3,4,,6,,8,,,1,3,1,2,3,3,1,3,2,1,3,2,3,1,3,3,1,1,1,1,1,3,3,3,3,2,3,2,3,3,3,,,
INQ-20070403173839-304700142,4/3/2007 17:50,5,6,1,3,Rhianna Miller,rhianna_miller@yahoo.com,1,,,,,,6,,,,,,,6,,8,,,,,,,,,,,,,,,,,,,,3,3,5,1,2,3,,,,7,7,1,2,3,4,,,,8,,,4,3,3,1,3,3,1,3,1,1,1,2,3,3,2,1,1,4,2,2,1,3,3,4,2,2,3,2,2,2,3,,,
INQ-20070403174135-516105438,4/3/2007 17:48,5,4,2,2,Kurt Eilrich,omphalos02@aol.com,1,,,,,,6,,,,,,,6,,,,,11,,,,,,,,,20,,,,,,,,3,3,5,,2,3,,,,,3,,2,3,4,5,,,8,,,3,2,3,1,3,1,2,3,3,4,3,3,2,3,2,3,2,3,3,3,3,4,1,3,2,3,2,4,3,3,2,,,
INQ-20070403174207-1773283052,4/3/2007 18:01,5,6,5,4,Sandra Harder,sandra.avila-harder@sjlibrary.org,1,,,3,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,,,1,1,5,1,,3,,,,,1,,,,,5,,,,,,3,2,2,2,1,1,1,3,1,2,1,2,1,2,1,2,1,2,2,2,1,1,3,3,1,1,1,1,1,3,1,"customers come all time to the library asking for help to fill out all kind of forms: immigration, job applications, taxes and unemployed. These costumers do not have any computer skills.",Friendly and easy way to help patron to find imformation on the web.,
INQ-20070403174448-753428998,4/3/2007 17:50,5,3,2,5,Jean Herriges,jean.herriges@sjlibrary.org,1,,,3,,,,,,,,,,,7,,,,11,,,,,16,,,,,,,,,,26,,1,3,2,1,,,,,,7,1,1,2,3,4,5,6,,,,,1,3,4,4,2,3,2,3,1,2,2,2,3,1,3,2,3,3,1,1,3,2,4,4,2,2,2,3,2,3,2,Underserved customers spend hours in our library but don't use library services; our staff is at a loss as to how to engage them in something.,continue the leadership workshops,
INQ-20070403174554-2072360804,4/3/2007 17:53,5,5,2,4,Sherry Markrow,shebro@rcn.com,1,,,,4,,,,,,3,,,,,8,9,10,11,12,,,15,16,,18,,20,,,,,,,,1,3,5,1,,,,,,,1,,2,3,,,,,,,,4,2,4,1,2,2,1,2,1,2,3,2,2,2,1,1,2,2,1,2,1,2,2,2,2,1,1,1,1,1,2,,,"I see a need for library staff to keep up with all the new technologies (website design, blogs, iPODs, digital materials, etc)."
INQ-20070403174655-2006184671,4/3/2007 17:54,5,6,5,5,Keye Luke,kll34@mail.com,1,,2,3,,,,,,,3,4,,,7,8,,,11,,,14,15,16,,18,,,,,,,25,26,,2,3,2,1,,3,,,,,1,1,2,,,,,,,,,1,2,3,3,2,3,1,3,2,3,3,2,1,2,3,3,2,2,2,2,3,2,4,4,3,3,1,3,3,3,1,We need more training in proven effective techniques for correcting disruptive behaviors in the library. Especially true when dealing (or trying to deal) with children and teens (ages 8 to 16). I dislike the technique of just banning them for the day. I would like them to understand the why and get their agreement on behaving properly.,,
INQ-20070403175903-1284285993,4/3/2007 18:23,5,5,1,7,Sheila Popnoe,sheila.popnoe@ventura.org,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,20,,,,,,,,3,3,5,1,,3,,,,,1,1,2,3,4,,6,,,,,4,4,4,4,4,4,1,4,4,4,4,1,1,3,2,2,2,4,4,4,2,4,4,4,2,2,1,4,4,4,1,some of the patrons come in who have mental problems. One in particular can cause quite a disturbance.      I am new with the library system and would like more training in helping people on computers when they have questions.,,
INQ-20070403180301-2056532112,4/3/2007 18:08,5,2,1,2,Breonna Bridges,brbridges212@yahoo.com,1,,,,,5,,,,,,,,6,,8,,10,,,,,,,17,,,,,,,,,,,3,3,5,1,2,3,4,5,6,7,6,1,2,3,4,5,6,7,8,,,4,1,1,1,3,1,1,4,1,4,4,1,3,1,1,1,4,2,3,1,1,1,1,1,1,1,1,1,1,1,3,,,
INQ-20070403180832-698364837,4/3/2007 18:21,5,5,5,5,Katherine Billings,kbillings@buenapark.lib.ca.us,1,,,3,,,,,1,,3,,,,,,,,,,,,,,,18,,20,,,,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,6,,,,,2,1,3,3,3,1,1,4,1,3,3,2,3,2,1,1,3,3,1,3,1,3,3,3,1,1,1,3,2,3,4,"In addition to serving the public,we need to educate the public on what they can expect from our services. Every day we encounter customers that express frustration at what we can't provide them and sometimes become hostile.  How about improved customer service with the staff in mind, instead of always the user. Formulate a workshop how we can effective educate the public on what a 'public library' is.","We need workshops on how to reach other groups, not just Hispanics.   Workshop on how to educate parents, especially from foreign countries on the role of the library in their child's education.",
INQ-20070403182229-375542313,4/3/2007 18:31,5,6,5,5,Josette McNary,Josette.McNary@palmsprings-ca.gov,1,,2,,,,,,1,2,3,,,,,,,,,,,14,,16,,,,,,,,,,,,2,2,3,1,,3,4,5,,7,1,1,2,3,4,,6,,,,,1,3,3,4,4,1,1,4,2,3,1,3,4,3,3,3,1,4,2,1,1,4,4,4,4,3,1,4,4,4,4,,,
INQ-20070403182321-1490306063,4/3/2007 18:29,5,3,5,2,Christine Wikstrom,cwikstrom@westernu.edu,2,,,,4,,,,,,,,,,,,,,,12,,,,,,,,,,,,,,,,3,3,5,,,3,4,5,,,3,,,,4,5,,,8,,,3,2,4,2,4,3,2,4,4,4,4,4,4,4,4,3,4,4,4,4,3,4,4,4,3,1,3,4,4,4,4,,,
INQ-20070403184911-1434767597,4/3/2007 18:59,5,2,1,5,Amy Martin,amymartin@sfpl.org,1,,,3,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,,,1,3,5,1,,,,,,,1,1,2,3,,,,,,,,3,4,4,4,1,2,3,4,2,2,2,2,1,4,4,4,4,4,3,2,4,4,4,3,2,3,2,4,4,3,2,Dealing with large crowds of teenagers; managing staff discomfort with rowdy teens,,"I attended the 'Gaming in the Library' session in January and it was fantastic!  The trainer was well prepared and very knowledgable, not just about gaming but about the needs of libraries as well.  She did an excellent job arguing the merits of including games in libraries."
INQ-20070403184928-583470760,4/3/2007 19:14,5,4,5,5,Stephanie Loney,sloney@chulavista.lib.ca.us,1,,2,,,,,,1,,,,,6,,,,,,12,,,,,,,,20,,,,,,,,1,2,3,1,,,,5,6,,1,1,2,,4,,,,,,,2,4,3,1,4,1,2,2,3,4,4,4,4,1,2,3,4,2,1,2,3,2,1,2,2,3,4,4,4,4,3,,,
INQ-20070403190346-1259588421,4/10/2007 15:51,5,4,3,4,Simone Williams,simone.williams@sjlibrary.org,7,,,,4,,,,,,,,,,,8,,,11,,,,,,,,,,,,,,,,,2,3,5,1,,3,4,5,6,7,1,1,2,3,,,,,,,,1,3,4,2,2,2,1,2,1,3,2,2,3,1,1,1,3,3,1,2,1,2,2,3,2,1,1,2,2,3,3,"I went to a cultural diversity workshop and I learned to be patience and understanding but I didn't learn the different signs and actions of different cultures to look out for. I don't know if this is possible but learning what typical reactions might be helpful. I know we don't want to stereotype either, just a thought.","Cataloging and Technical Services and collection development come to mind. As a para professional, it would be nice to learn about these areas that affect the library system.",
INQ-20070403190459-979849824,4/3/2007 19:15,5,2,2,2,Jose Garcia,jgarcia@montereypark.ca.gov,1,,,,,5,,,,,3,,,,7,,,,11,,,14,,,,,,,,,,,,,,1,3,5,1,,3,4,5,,,5,1,2,3,,,,,,,,3,1,4,4,2,4,3,4,3,3,2,3,4,3,4,3,1,4,4,3,3,4,4,3,4,3,3,3,4,3,4,,Photoshop,
INQ-20070403191226-1199446814,4/3/2007 19:21,5,3,4,4,Andre Gonzalez,agonzalez@ci.arcadia.ca.us,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,,,,,,,2,2,3,3,3,2,1,3,3,4,3,3,3,2,2,2,3,3,4,3,2,3,3,3,1,2,2,2,3,3,3,"delivering negative information or telling a coworker or suburdinate somthing they do not want to hear, ie a negative review, correctiive action, etc.",how to get the most out of your work and coworkers so that they have better synergy at work.,"it'll be difficult to get my whole staff to attend, but if a course that benefits the whole department is also available as an online tutorial, then we are more likely to have the whole staff take part in some form of training."
INQ-20070403191520-394482417,4/3/2007 19:21,5,5,1,5,Dawn Perry,dawn.perry@dsjlibrary.org,1,,2,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,27,2,2,2,1,2,3,4,5,,7,1,1,2,,,,,,8,,,1,4,3,4,2,4,2,4,2,2,4,2,3,1,4,4,2,2,4,1,1,2,4,4,4,3,2,2,4,3,4,,,
INQ-20070403192143-1599940632,4/3/2007 19:25,5,5,4,3,Alana Forbes,aforbes@ci.ontario.ca.us,1,,,,4,,,,,,3,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,2,3,,,,7,3,1,2,3,,,,,,,,4,3,4,4,4,3,3,4,3,4,3,3,3,4,3,3,4,4,4,4,3,4,4,4,3,3,4,4,3,3,3,,,
INQ-20070403192209-1850125436,4/3/2007 19:32,5,4,4,3,,,1,,,,4,,,,,,,,,,,,,,,,,,,,,,,,21,,,,,,,3,3,5,1,2,3,4,5,6,7,3,,2,,4,,,,8,,,4,4,4,4,4,4,4,1,3,3,3,4,4,4,3,3,4,4,4,2,4,4,1,3,2,2,3,3,3,4,4,,,
INQ-20070403192937-951288244,4/3/2007 21:19,5,4,5,3,Derek McHenry,dmchenry@saclibrary.org,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,2,1,2,3,4,5,6,7,1,,2,3,4,5,,,,,,3,2,3,4,2,3,2,3,1,4,3,2,2,1,3,2,3,3,2,4,2,3,3,3,2,2,1,3,3,4,2,Dealing with non-english speaking customers who need either to get a library card or need help in finding materials,multi-cultural customer service,
INQ-20070403194304-117626434,4/3/2007 20:06,5,6,5,5,Lana Touchstone,ltouchst@snap.lib.ca.us,6,,,3,,,,,,,,,,,,,,,11,,,,,,,18,,,,,,24,25,,,2,3,5,1,2,3,4,,,7,2,1,2,3,4,,,,,,,4,2,4,4,2,3,1,1,1,4,1,3,3,4,4,2,3,3,2,3,1,4,4,4,2,1,2,3,1,3,2,"I provide virtual services via telephone, email and AskNow online chat.  I am not as conversant in troubleshooting/helping callers walk through computer/database access problems and issues as I would like to be.",,"Infopeople training rocks!  The instructors have been uniformly well-versed in their material and dynamic in their presentations.  I do however prefer the online courses as that gives more time to really investigate and work through the training excercises and problems.  The Online Genealogical Research class last July/August was an outstanding example of a great class.  In the online format I was able to interact with the instructor and other students, yet have time to really dig into the resources.  Using my family as the subject of my search practice, I was able to identify the town in Iowa where my great-grandparents from Bohemia met and married, identify the passenger ship manifest for my great-grandfather with hometown listed, locate a book about the Czech immigrants to the Iowa town (found and bought a copy on e-Bay), find my ggf mentioned in the book several times, and learn that the merchantile store he built is now a bed and breakfast and on the Historic Register. Found several websites for it as a B&B and have viewed pictures and information for it online. I now understand why people get so excited and 'into' genealogical research and am able to provide better service to them."
INQ-20070403195128-154389672,4/3/2007 19:56,5,4,5,5,Debbie Jan,djan@library.berkeley.edu,2,1,,,,,,,1,2,,,,,,8,9,,11,,,,,16,17,18,,20,,22,23,,,,,2,2,2,1,,3,,5,,,1,1,2,3,4,5,,,,,,1,4,2,4,4,2,1,2,2,4,2,1,4,2,4,3,2,2,2,3,2,2,4,2,2,2,2,2,2,2,4,,,
INQ-20070403200151-628441695,4/3/2007 20:14,5,6,4,5,,,5,,,3,,,,,1,,3,,,,,8,,,,,,,15,16,,18,,,,,,,,,,1,4,5,1,2,3,4,,,7,1,1,2,3,4,,6,,,,,3,1,4,2,2,1,1,1,1,4,2,2,3,2,2,1,4,2,2,2,2,2,1,3,1,1,2,1,1,4,3,Keeping teens from invading the childrens computers and variations thereof,,All Infopeople training I have had has been excellent.
INQ-20070403200315-1434663085,4/3/2007 20:10,5,1,1,1,Huyen Dao,huyen.dao@sjlibrary.org,1,,,,,5,,,,,,,,,,,,,11,,,,,,,,,,,,,,,,27,4,3,5,1,2,3,4,5,6,7,3,1,2,3,4,5,,,8,,,2,3,3,3,3,3,1,2,2,4,2,2,2,2,1,1,2,3,3,3,1,1,3,2,3,3,1,1,2,1,2,,,
INQ-20070403200754-43634089,4/3/2007 20:14,5,4,5,5,Stephanie Beverage,slbeverage@ocpl.org,1,,2,,,,,,,2,,,,,,,,,,,,,15,,17,,,,,,23,24,25,,,2,2,2,1,,3,4,5,6,7,1,1,2,3,4,,,,,,,1,2,1,2,1,1,1,1,1,2,1,1,1,1,2,2,1,1,1,2,2,2,2,2,1,2,1,1,3,1,1,,,
INQ-20070403203211-500597860,4/3/2007 20:48,5,3,2,5,Tuula Laine,tlaine@saclibrary.org,1,,,3,,,,,,,3,,,,,,,10,11,,,,,,,18,,,,,,,,26,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,8,,,2,1,3,2,1,2,1,2,1,2,1,1,2,2,1,1,2,2,1,2,1,2,2,2,1,1,2,1,1,3,2,"A class about dealing with difficult co-workers that are burnt out, and some that are bullies and manipulative.","Advanced researching skills using research models, hands on practice with advanced technological devices.",I have enjoyed the Infopeople workshops.
INQ-20070403204148-1098342782,4/3/2007 20:50,5,3,3,5,Michelle Amores,michelle.amores@sjlibrary.org,1,,,3,,,,,1,,,,,,7,,,,11,,,,,16,,18,,,,,,,,,,1,3,2,1,2,3,4,5,6,7,7,1,2,3,4,5,,,,,,4,2,4,3,1,1,1,1,1,1,1,2,1,1,2,2,2,2,2,1,1,1,3,2,2,2,2,2,2,2,2,An example is the use of technology.  We all need to keep up to date and be trained on how to do so.,not at the moment.,None at the moment.
INQ-20070403204548-1414273872,4/3/2007 21:01,5,5,5,5,Molly Westmoreland,mulcarend@hotmail.com,1,,2,,,,,,,,,4,,,,,,,,,,,,16,,18,,,,,,,,,,2,3,5,1,2,3,4,,,7,1,,2,3,,,6,,,,,1,2,2,4,1,3,1,4,1,1,1,2,2,2,3,3,2,2,2,1,1,1,4,3,2,2,1,4,4,1,1,"We've had to deal with a few troubled teens - not just lively, sociable, and somewhat noisy, but angry and out of control.  I believe these particular teens to be intelligent and basically good; I believe their lives are at the heart.    I would like to have had more training (for me and my staff)in helping teens in trouble.","Efficiency, productivity. Managing files, email, documents, work areas, etc.  I would also like to see some basic telephone courtesy/skills, such as how to take a message.",
INQ-20070403204657-1176128660,4/3/2007 20:54,5,5,5,5,jane scantlebury,scantleburyj@earthlink.net,1,,,3,,,,,,,3,,,,,,,,11,,,,,,,18,,,,,,,,,,2,3,2,1,,3,,,,7,1,1,2,3,4,,,,,,,2,1,2,3,3,2,3,1,1,2,1,1,3,4,3,2,3,2,2,2,3,3,3,3,1,1,2,3,1,2,2,WHen to use search engines and when not to.,Adult program planning.,I find Infopeople training extremely useful and enjoyable. I look forward to future classes.
INQ-20070403205302-705063522,4/4/2007 14:17,5,4,5,5,,,1,,,3,,,,,,,3,,,,,,9,,11,,,,,,,18,,,21,22,,,,,,1,3,5,1,,,,,,,1,1,2,3,4,5,,,8,,,2,2,4,4,4,3,4,2,2,2,2,4,4,3,3,3,2,1,1,2,3,3,3,2,2,2,4,2,3,3,4,,,
INQ-20070403205359-135192044,4/3/2007 21:03,5,5,3,1,Rita Cotillon,rita.cotillon@sjlibrary.org,1,,,,,5,,,,,,,5,6,7,8,,10,11,,,,,,17,18,,,,,,,25,26,,4,4,4,,,,,,,7,7,,,,,,,,,9,,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,1,4,1,4,,,
INQ-20070403205523-1923479079,4/3/2007 21:07,5,5,5,4,Carol Shy,Carol.Shy@kerncountylibrary.org,1,,,,,,6,,,,3,,,,7,8,,10,11,12,,,,,17,18,,20,,,,,,26,,1,3,5,1,,,4,5,,,5,1,2,3,4,,,,,,,4,2,4,4,1,4,1,4,2,4,4,2,1,1,4,2,4,2,1,2,1,3,4,4,2,2,3,4,1,4,1,,,"I have attended several Infopeople workshops and found them to be valuable.  However, time and distance is a problem for attending most workshops.  That's what has made the webcasts so helpful.  Also,  it's important to identify problems we are all having and to hear the diverse opinions on hot topics and know that in our own little corner of the world, we're not completely in the dark."
INQ-20070403212113-168415904,4/5/2007 14:34,5,2,1,2,Jessica Tucker,jtucker@saclibrary.org,1,,,,,5,,,,2,,,,6,,8,,,,,,,,,,,,,,,,,,,,1,1,1,1,2,3,4,5,6,7,7,1,2,3,4,5,,,,9,,2,2,3,2,3,2,2,3,1,2,2,2,3,2,2,1,2,2,2,1,2,2,2,3,2,2,1,2,2,2,3,Angry patrons frustrated about different situations....being provided more guidance on how to diffuse situations.,Anything spanish speaking related to learn and improve speaking the language.  Customer service type courses...whereby teaching new techniques (fresh ones) to handle difficult patron situations.,I love Infopeople!  I find them thoroughly valuable and always learn immensely from the courses taken.
INQ-20070403214104-727678331,4/3/2007 21:46,5,4,2,5,charmaine caward,charmaine.caward@sjlibrary.org,1,,,3,,,,,,,3,,,,,,,,11,,,,15,16,,18,,,,,,,,,,1,3,2,1,,3,,,,,1,1,2,3,4,,,,,,,1,1,3,3,2,1,1,3,1,1,1,1,2,1,2,1,2,1,1,1,3,3,4,4,1,1,1,4,1,2,3,I would like to take a course in basic Spanish for librarians/ library staff.,I would like to take courses on forming partnerships with members of the community.,
INQ-20070403214149-1567433065,4/3/2007 21:47,5,5,5,5,Suzanne MacConnell,suzanne.macconnell@ci.corona.ca.us,1,,,3,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,26,,2,3,5,1,,3,,,,,1,1,2,3,4,,,,,,,2,3,3,3,1,1,2,3,2,3,3,2,2,2,3,3,3,3,3,3,3,3,3,3,2,2,3,3,3,3,1,We are training para-professionals and/or library assistants to present storytimes.  Training for them is a high priority for me.,,
INQ-20070403220336-1053457022,4/3/2007 22:14,5,2,1,5,Farah Hussin,Farah.Hussin@sjlibrary.org,1,,,,,5,,,,2,,,,,,,,,11,,,,,,17,,,,,,,,,,,1,3,4,1,2,3,4,5,6,7,1,1,2,3,4,5,,,8,,,2,2,3,2,2,2,2,2,1,2,2,1,2,2,2,1,2,2,2,2,2,2,2,2,2,2,3,1,1,1,2,"One of the duties we have in our department is to schedule over 200 people to work on Sundays in the branches. We usually ask these people to indicate which Sundays they want to work (up to 14 choices) out of the 26 or so Sundays on the schedule. Then we try to figure out where and when to scheduled these people, and we do our best to accommodate the needs of both the branches and the people involved. It gets very tricky. I feel very strongly that instead of guessing and trying to fit people in where we think they best fit and ending up with holes in the schedule, Excel probably has this capability. When I did a Google search on 'scheduling' and 'Excel', there are various companies that sell employee work schedules which allow you to assign shifts with drop-down menus, etc. We usually take about 1 week to complete our Sunday rotation schedule. I believe with more Excel training (especially in the advanced areas), we can do it within 1 day.","I'm very interested in the way popular websites are constructed, especially the use of Flash, ASP, AJAX, etc.","Since I work another job in the morning hours, I am often unable to attend training courses. I would love to attend more classes if only they were offered later in the day. Thank you."
INQ-20070403220336-1762762360,4/3/2007 22:14,5,4,1,4,Julie Cullen,julie.cullen@sjlibrary.org,1,,,,,5,,,,,3,,,,7,,,,11,,,14,,16,,,,,,,,,,,,3,3,5,,,3,,,,7,3,,,,,,,,,9,,2,2,3,3,1,3,4,4,3,1,1,1,1,3,1,2,2,2,3,2,2,3,3,3,2,2,3,3,3,3,2,,,
INQ-20070403221624-803890401,4/3/2007 22:22,5,4,3,4,Amy Rector,arector@ci.carmel.ca.us,1,,,3,,,6,,1,,,,,6,7,8,,10,11,,,14,,,,18,,,,,,,,26,,1,3,5,1,,3,,5,,,1,1,2,3,4,5,6,,,,,4,2,4,1,1,1,1,2,2,4,2,2,1,2,2,2,2,3,2,2,1,3,3,3,2,2,3,3,3,2,1,,,
INQ-20070403222017-1188391956,4/3/2007 22:27,5,5,4,5,Carol da Silva,carol.dasilva@sjlibrary.org,1,,2,,,,,,,,,4,,,,,,,,,,,,,,,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,1,2,3,4,2,2,1,4,1,2,2,2,2,1,4,3,2,3,2,1,1,1,4,4,2,2,1,3,2,3,2,"Experience with blogs, wikis, social networking.",Library applications with new technologies  Spanish for Library Staff  Vietnamese for Library Staff,"If possible, 2 half-days, preferably mornings, rather than a full day for typical all-day workshops would be preferable.  It's sometimes difficult to schedule more than one staff member to be gone for a full day, especially during peak afternoon hours."
INQ-20070403231728-306748417,4/3/2007 23:31,5,2,3,2,Donald Sanchez,donald927@hotmail.com,1,,,,,5,,,,,,,,,,8,,,,,,,,16,,,,,,22,,,,,,3,3,5,1,2,3,4,,,7,1,1,2,3,4,,,,8,,,4,4,3,4,4,4,1,2,1,4,3,3,4,4,4,2,4,4,2,4,4,4,4,4,1,1,4,4,4,2,4,Bad Communication. Workshops needed to show others how to better communicate.,I would like see workshops about circulation services such as how to improve services.,I feel that workshops should not have too many attendees or too little. All workshops should have between 15-25
INQ-20070404100502-182861572,4/4/2007 10:36,5,5,5,4,robert leong,robert.leong@sjlibrary.org,1,,,,4,,,,1,,,,,,,,,,,,,,,,,,,,,,,,,,27,4,3,5,1,,3,,,,,1,,,,,,,,,9,,2,3,3,1,3,3,1,3,3,4,4,2,4,1,2,2,3,3,2,3,1,3,3,3,3,2,3,3,2,3,3,Customer's complain of missing items and lack of services,"Emerge technology, customer services",
INQ-20070404103432-1987402348,4/4/2007 11:08,5,4,2,5,Steven Hall,dontpanic@mac.com,3,,,3,,,,,1,2,,4,5,6,7,8,,10,11,,13,14,15,16,17,18,19,,21,22,23,24,25,26,,1,1,5,1,2,3,,,6,,7,1,2,3,4,,,,,,,2,3,1,1,2,1,1,1,1,1,2,1,1,1,1,1,2,1,1,2,1,2,2,2,1,1,1,2,1,1,1,Planning for a small library renovation.,I would like to see some workshops that are focused on:   the needs of high school libraries   hints on how to run a one-person library,"I have been impressed by the breadth of course offerings, the knowledge and enthusiasm of the instructors, and the quality of the instruction."
INQ-20070404111056-77423882,4/4/2007 11:25,5,5,5,7,Cecelia Aguilar,cecelia.aguilar@sjsu.edu,2,,,,,,,7,,,,,,6,,,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,,,,,3,1,,3,,,,,,,,4,3,3,1,3,3,2,2,3,4,3,3,4,4,3,2,4,3,3,4,3,3,3,4,4,2,2,3,4,4,4,Have not experienced any because I do not work with the public.  My job is in an area where we do not have dealings with the public.,"Like would like to see more workshops on creating new records, and assigning subject headings to records.",
INQ-20070404113837-1090207868,4/4/2007 11:47,5,5,3,5,Ann Miller,amiller@solanocounty.com,1,,,3,,,,,,,,,,,,,,,,,,,15,,,,,,,,,,,,,1,3,5,1,,,4,5,,7,1,1,2,3,,5,,,,,,2,3,3,4,3,3,2,3,2,2,4,2,4,2,4,4,4,1,2,3,2,4,4,4,4,4,4,4,2,3,2,,,
INQ-20070404114721-2079663512,4/4/2007 12:46,5,5,5,2,Carol Ann Mitchell,camitchell@usamedia.tv,1,,,,,,6,,,,,,,,,,,10,,12,,,,,,18,,,,22,23,,,,,1,4,4,,,3,4,5,,,5,,,,4,,,,,,,1,1,3,3,2,1,1,2,2,1,1,3,4,1,2,1,1,1,2,2,1,1,3,3,2,2,3,1,1,2,1,"The Central branch of the Inyo County Free Library has not weeded in years and keeps materials on the shelf which are out of date.  Though some branches weed, the books just get moved into Central and never weeded.  Each book shelf is overflowing and is stacked with extra books on top.  Late 1980 books on the Internet remain on the shelves.",How to deal with staff members who refuse to teambuild and will only have it their way.,Your trainings are why I have not quit my job.  I know there is another way to do things.
INQ-20070404114946-1368671958,4/4/2007 11:55,5,4,5,4,Mary McCasland,marymac@buenapark.lib.ca.us,1,,2,,,,,,1,,,,,6,,8,,,11,12,,,15,16,,,,,,,,,,,,2,2,2,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,2,4,2,2,4,4,1,4,1,4,4,4,4,2,3,2,4,2,1,1,2,2,4,3,4,4,1,2,4,2,3,,,
INQ-20070404115136-2065972786,4/4/2007 12:00,5,5,5,5,Sally Lancaster,slancaster@aclibrary.org,1,,2,,,,,,,,,,,6,,,,,,12,,,,,,,,,,,,,,,27,1,1,5,1,,,,5,,7,1,1,2,3,4,,6,,,,,2,4,3,1,3,2,3,2,1,3,4,2,4,1,1,2,3,3,1,3,1,1,1,2,4,2,2,2,1,2,4,Getting materials (especially DVDs) in non-English languages. Many items are from small businesses and they do not carry much stock so availability is an issue.,Some ideas are:  Technical Services workflow  Change management for all staff  How to survive in the 'Information Age',
INQ-20070404121607-135559368,4/4/2007 12:19,5,6,5,2,Mary Johnson,mary.johnson@sjlibrary.org,7,,,,,5,,,,,3,,,,,8,,,11,,,,,,,,,,,,,,,,,3,3,5,,,,,5,,,5,,,,,,,,,9,,4,3,4,4,4,3,3,3,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,,,
INQ-20070404122537-1280711139,4/4/2007 12:29,5,3,2,4,Ruth Anderson,randerson@westernu.edu,2,,,3,,,,,,,,,,,,,,,11,,,,,,,18,,,,,,,,,,3,3,5,1,,3,4,,,7,3,1,2,3,4,5,,,8,,,3,1,3,3,2,1,1,3,1,2,1,1,3,2,2,2,3,2,3,3,3,3,3,3,1,1,3,3,2,3,3,,,
INQ-20070404132609-1136000430,4/4/2007 13:34,5,5,2,5,,,1,,,3,,,6,,,,,,,,,,,10,11,,,,,,,18,,,,,23,,25,,,1,3,2,1,2,,4,5,,7,4,1,,3,,,,,,,,3,2,3,3,2,3,3,2,2,2,3,3,3,2,4,3,4,3,1,3,4,2,2,4,3,3,2,3,3,1,2,,,"It's really difficult to find advanced training in web / e-services development, especially any kind of hands-on training."
INQ-20070404134528-1625505604,4/4/2007 13:50,5,3,2,5,Susy Moorhead,smoorhead@oaklandlibrary.org,1,,,3,,,,,1,,3,,,,,,,,11,,,14,15,16,,18,,,,22,,,,26,,1,3,2,1,2,3,4,5,6,7,3,1,2,3,4,5,,,,,,3,3,4,4,3,2,2,3,1,4,3,3,3,3,4,3,3,2,2,2,3,3,4,4,2,3,2,4,3,3,2,Balancing the needs of different aged patrons.,,
INQ-20070404142522-1136021911,4/4/2007 14:35,5,4,4,2,Sun Min Lee,sunmin.lee@sjlibrary.org,1,,,,4,,,,,,,4,,,,8,,,11,,,,,,17,,,,,,,,,,,2,3,1,1,2,3,4,5,6,7,7,1,2,3,4,,,,8,,,1,3,1,3,1,3,1,3,1,3,3,1,3,1,3,1,3,3,1,3,1,1,3,3,2,1,1,1,1,1,3,"Courses on dealing with homeless population, after school kids, and general disruptive behavior.  I have personally witnessd potentially dangerous  situations and/ or situations which could lead to libality ignored by staff.",,
INQ-20070404143048-780794330,4/10/2007 20:01,5,3,2,5,Julia Oglesby,joglesby@snap.lib.ca.us,1,,,3,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,,,1,3,5,1,2,3,,,,7,1,1,2,3,4,,,,,,,3,4,2,4,1,2,1,4,3,3,3,2,1,2,4,3,3,3,1,2,2,3,3,4,2,3,2,3,2,3,3,,,
INQ-20070404143143-233758821,4/4/2007 14:36,5,3,1,2,Jason Weekley,jweekley@saclibrary.org,1,,,,4,,,,,,,,5,6,,8,,,11,12,,,,,,,,20,,,,,,,,3,3,5,,,,,5,,,5,,,,,,,,,9,,3,3,3,3,3,3,3,3,3,3,3,3,3,1,3,3,3,3,3,3,3,4,3,3,3,3,2,3,3,1,3,,,
INQ-20070404143234-613349886,4/4/2007 15:34,5,6,5,5,Anna McElroy,amcelroy@ci.oceanside.ca.us,1,,2,3,,,,,1,2,3,4,,,7,,,,,,,,15,16,17,18,,,,,,,,26,,2,3,2,1,2,3,4,5,6,7,2,1,2,3,4,,6,,,,,1,1,1,1,1,1,1,1,1,1,1,1,1,1,3,1,3,1,1,1,1,1,3,1,1,1,1,3,1,3,1,"Our facility is under a remodel planning. Many details in rearranging collection, work space and service delivery needed a new trend of thoughts to implement. Some outside service model or professional training in this topic would be very helpful to the staff and administration.","1. Dewey 900's and public library. (Collection evaluation, reference sources, program planning)  2. Emerging technologies, such as Webcast, Podcast, etc.  3. Online reference sources for all Dewey areas.  4. Manage/remodel/build facility do's /don'ts.  5. New service models.  6. Instructional skills.  7. Records Management.","I commanded Infopeople for the numerous and valuable workshops given in the past for all our staff members and myself. Recently I have taken an online course by Infopeople that opened up my eyes, corrected some of my biases and old believes, and expanded my horizen. My library and I both benefit from it. Infopeople ranks highly in terms of library training across the nation for I have attended many conferences and workshops in many states and feel I can objectively do a comparison."
INQ-20070404144117-151769362,4/4/2007 14:48,5,5,2,5,Nancy Kleban,nkleban@la.aiuniv.edu,2,1,,,,,,,1,2,,,,6,,8,,10,11,12,,14,,,,18,,20,,22,,24,,,,1,2,1,1,2,3,4,5,6,7,2,1,2,3,4,,6,,,,,1,3,3,2,4,1,1,1,1,4,1,1,4,1,2,1,4,4,3,4,1,2,2,2,1,1,2,2,2,2,2,Supervising student worker staff.,"Intermediate book repair.  Processing books, CDs/DVDs and other library items.  Understanding license agreements for media accompanying books.",
INQ-20070404144239-2002101469,4/4/2007 14:53,5,5,4,5,Shirley Tanase,shirley.tanase@sjlibrary.org,1,,,3,,,,,,,3,,,,7,,,,,,,14,,16,,18,,,,,,,,26,,1,3,5,1,,,,5,6,,1,1,2,3,4,,,,,,,3,1,3,2,1,2,1,2,2,3,2,1,1,3,3,2,1,2,2,1,1,3,3,3,1,1,1,2,2,3,1,,,
INQ-20070404144741-2002093934,4/4/2007 14:58,5,5,1,3,Kelley Nolan,delnortekelley@yahoo.com,7,,2,,,,,,1,2,,,,,,,,,,,,14,15,16,17,,,,,,,,,,,4,2,5,1,,3,,,,7,7,,,,,,,,,9,,3,2,4,3,3,3,2,3,2,2,1,2,4,3,2,1,1,2,2,1,2,2,3,2,3,2,1,3,3,2,3,I recently had to submit a mid-year report that included the budget portion and I didn't have any knowledge about how the budget had been determined and the staff person who had submitted the budget was no longer with our organization. It would have been nice to know budgeting information.,,We have not been able to attend any Infopeople training due to staff changes and budget issues. I hope to change this in the near future.
INQ-20070404150905-253254406,4/4/2007 15:13,5,2,3,2,johnna magee,johnna.magee@yahoo.com,1,,,,,,,7,,,,,,,,8,,,11,,,,,,,,,,,,,,,,,3,3,5,,,3,,5,,,3,1,2,3,4,5,6,,8,9,,2,3,3,3,4,3,3,2,2,3,3,3,3,3,2,3,3,3,3,3,3,2,3,3,1,2,3,3,3,1,3,,,
INQ-20070404151214-2089723451,4/4/2007 15:27,5,2,2,3,Krystle Rogers,rocknNIRVANAgirl@yahoo.com,1,,,,,5,,,,,,,,6,,8,,,,,,,,,,,,,,,,,,,,4,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,,,,9,,1,2,1,2,1,2,1,2,2,2,2,2,2,3,2,1,2,2,3,2,2,3,2,3,2,2,2,3,2,2,1,"At the library I work at, we have many confrontational and special needs customers. I think it would be great if there was a class or workshop to teach my co-workers how to deal with unique or threatening situations.",,I myself have never attended any Infopeople training but I would love the opportunity!
INQ-20070404153103-564149829,4/4/2007 15:40,5,5,4,2,,,1,,,,,5,,,1,,,,,,7,,9,10,11,,,,,,,18,,,21,,,,,,,4,4,5,1,,3,4,,,,1,1,2,3,,,,,,,,4,4,4,4,4,4,1,4,2,4,4,4,4,2,1,1,1,4,4,4,2,4,4,4,2,1,4,2,1,1,4,,,
INQ-20070404154502-206028361,4/4/2007 15:57,5,3,2,5,Jacqueline Petri,jmpetri@yahoo.com,1,,,3,,,,,,,3,,,,,,,10,11,12,,,,,,18,,20,,,,,25,,27,1,2,5,1,2,3,,,,7,3,1,2,3,4,,,,,,,3,1,3,3,3,1,2,2,1,3,2,2,3,3,3,3,3,3,1,3,2,2,3,3,2,2,2,1,2,3,3,"We have persistent problems with our ILS not communicating with our pc management software, and front line staff have no idea how to troubleshoot the problem or assuage patron concerns. I would love to attend a class on basic network protocol, including security, so that I'd have some sense of how public- and staff-side computers are set up and why things go wrong. Big-picture stuff, nothing brand-specific.",,I've taken two online self-paced courses and both were excellent experiences. What I learned has been applicable to my day-to-day job.
INQ-20070404160902-396192727,4/4/2007 16:28,5,5,5,5,,,1,,,3,,,,,1,,3,,,,,,,10,11,,,,15,,,18,,,,22,,,,,,1,3,5,1,,,,,,,1,1,2,3,4,5,,,8,,,3,1,3,2,2,1,1,2,2,3,2,2,2,2,1,2,2,1,1,2,1,2,1,2,1,1,2,2,1,2,2,,,
INQ-20070404163139-1277875148,4/4/2007 16:36,5,4,3,4,,,1,,,,4,,,,1,,,,,,7,,,,11,,,,,16,,18,,20,,,,,,,,1,3,5,1,,,,,,,1,1,2,3,4,5,6,,8,,,3,4,4,3,1,1,1,1,1,4,2,1,1,2,1,1,1,2,2,1,1,1,3,2,1,1,2,2,3,2,3,,,
INQ-20070404164028-1794253005,4/4/2007 16:46,5,2,2,1,Anna Fox,anna.fox@sjlibrary.org,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,5,1,2,3,4,5,,,8,,,1,3,2,2,2,3,1,1,1,3,2,1,3,1,2,1,2,2,2,1,1,2,3,1,2,2,2,2,3,1,2,,,
INQ-20070404164906-1236324422,4/4/2007 16:59,5,3,1,4,Rudy Zamora,rudyz@ci.commerce.ca.us,1,,,,,,,7,1,,,,,,,,,,,12,,,,,,18,,,,,,,,,,3,3,5,1,2,3,4,5,,,1,1,2,3,4,,,,8,,,4,2,4,4,4,1,1,4,1,4,4,4,4,1,1,1,4,4,1,1,1,1,4,4,1,1,1,1,1,4,3,,,
INQ-20070404165717-580113554,4/4/2007 17:02,5,2,1,5,Madeline Walton-Hadlock,madeline.walton-hadlock@sjlibrary.org,1,,,3,,,,,,,3,,,,7,,,10,11,,,14,15,16,,18,,,,,,,,26,,1,3,2,1,,,4,5,,7,1,1,2,3,4,5,6,7,,,,2,2,3,4,1,3,2,3,1,2,1,1,1,1,2,2,1,2,1,2,1,2,3,3,1,2,1,2,2,2,2,,,
INQ-20070404170254-510270190,4/4/2007 17:27,5,4,5,5,Pamela Crider,pam.crider@sjlibrary.org,1,,2,,,,,,,,,4,,,,,,,,,,,15,16,17,18,,,,,,,,,,2,2,5,1,,,,5,6,7,1,,2,,,,,,,,,1,1,3,4,1,2,1,4,1,2,2,1,1,1,3,3,3,2,1,1,1,1,4,4,2,2,2,3,2,3,1,I currently manage a newly opened joint branch library/community center.  I am very interested in any training that will help me lead my staff to fully exploit the opportunities for collaboration that this situation presents.  It would be helpful to have a workshop that included representatives from possible/probable partner organizations to hear what they are looking for in a partner and how libraries can best work with them.,,I find most Infopeople workshops I have attended provided me with useful techniques and strategies that I could directly apply to my job.  I always find something new.  It's a wonderful resource for us and a good value for our training dollars.
INQ-20070404170421-1573949633,4/4/2007 17:10,5,6,3,3,Jackie Miller,jmiller@saclibrary.org,1,,,,,,,7,,,,,,,,,,,,,,14,,16,,,,,,,,,,,,4,3,5,1,,3,4,5,,7,1,1,2,3,4,,6,,,,,1,2,4,4,4,4,3,4,3,3,2,1,4,1,3,3,1,1,3,1,1,1,3,3,4,4,1,4,4,3,4,,,
INQ-20070404171045-1059469544,4/4/2007 17:14,5,5,5,5,Joyce Nevins,janevins@livermore.lib.ca.us,1,,,3,,,,,1,,3,,,,7,,,,,,,,,,,18,,,,,,,,,27,1,3,5,1,,,,,,,1,1,2,3,4,,,,,,,4,2,4,4,4,2,2,4,1,4,3,4,4,3,4,2,4,1,1,2,2,2,4,4,1,1,2,4,2,4,4,,,
INQ-20070404171240-6242445,4/4/2007 18:01,5,5,2,5,Chris Davis,cdavis@saclibrary.org,1,,,3,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,,,1,1,5,1,,3,,,6,,1,1,2,3,4,5,,,,,,4,2,3,3,1,3,2,3,3,3,3,3,1,4,3,2,2,2,2,2,2,3,3,4,1,1,1,4,3,4,1,Staff conflicts with each other became serious and a drag on the efficient and pleasant working of the branch.  Training on communication and dealing with difficult people (though a familiar topic) would be very helpful for everyone on the staff.,,
INQ-20070404173009-1360068191,4/4/2007 17:42,5,3,4,5,Lorena Mata,lorena.mata@sjlibrary.org,1,,,3,,,,,,,3,,,,,,,,11,,,,15,,,,,,,,,,,,27,1,3,5,1,2,3,4,5,6,7,7,1,2,3,4,,,,,,,2,1,3,3,2,2,2,1,1,1,2,2,2,1,1,2,2,1,2,1,1,3,3,3,1,1,2,3,1,3,1,Our library system put out a Library 2.0 Learning Journey to be done on our own time or work time. Some parts of the exercise were difficult to explore on our own. Some of the exercises could require formal training to see how some of these resources could be utilized in the library. I believe that only 20% of the staff actually completed the project.,Storytelling for Newbies  Continuing Reference 101 workshop utilizing some of the new online sources  Using Databases effectively when you really want to search Google  Library Programming  How to manage your Manager,I love Infopeople. I just wish I had time to attend some of the wonderful workshops. Thank you for keeping your archived workshops online for us to explore.
INQ-20070404180650-158228088,4/4/2007 18:12,5,3,2,4,John L Muller,jlmrtt@comcast.net,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,,,,,,2,2,2,1,3,2,1,1,1,2,1,1,3,1,2,1,2,2,1,2,1,2,1,1,1,1,2,2,2,2,2,,,Gnerally quite interesting and informative
INQ-20070404182015-1733526432,4/4/2007 18:32,5,5,5,6,Ann Hotta,ahotta@ci.berkeley.ca.us,7,,,3,,,,,,2,,,,,,,,10,11,,,,,,,18,,,,,23,,25,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,,,,,,,,2,3,3,2,2,3,3,2,1,3,3,2,2,1,3,3,3,2,2,3,2,3,3,3,3,3,3,1,2,2,3,"I would like to know more about library-applicable technology for serving disabled patrons, especially people who are blind.",Information architecture for websites,"I haven't attended any of the live webcasts, but I have listened to several of the archived ones. It's a great resource and I have learned a lot."
INQ-20070404182554-334979749,4/4/2007 18:31,5,4,3,3,Diane Malmstrom,diane.malmstrom@sjsu.edu,2,,,,,,6,,1,,,,,,,,,,,,,,,,,,,,,,,,,,,1,3,1,1,2,3,4,5,6,7,1,1,2,3,4,,,,8,,,4,4,4,1,4,4,4,1,1,4,4,4,4,4,1,1,4,4,4,4,1,4,4,4,4,1,4,4,4,4,4,,,
INQ-20070404183018-832407837,4/4/2007 18:37,5,4,1,2,DELMY GUILLEN,dmguillen@sbcglobal.net,1,,,3,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,3,3,5,1,2,3,4,,,7,1,1,2,3,4,5,6,,8,,,1,1,2,2,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,2,1,2,2,1,1,1,1,1,1,1,1,"none yet, I am still new at this position.",,"I think that training is very good to all employees, it a good way of encouraging improvement in our career paths."
INQ-20070404184535-1566758746,4/4/2007 18:52,5,6,2,2,Martha Adams,madams95822@yahoo.com,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,,,,,1,1,2,3,,5,6,,,,,4,1,4,3,3,2,1,4,2,4,1,2,3,1,1,2,3,4,3,3,1,3,1,2,3,1,2,1,3,4,4,,,
INQ-20070404184824-2050887545,4/4/2007 18:57,5,1,1,2,Andrew Ho,aho@saclibrary.org,1,,,,,,,7,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,1,1,1,,,,,,,1,1,,,,,,,,,,1,4,4,4,4,4,2,4,4,3,4,4,4,1,4,4,4,4,4,4,1,4,4,4,4,4,4,3,4,4,4,Customer relations.,,
INQ-20070404190613-924417975,4/4/2007 19:15,5,2,3,2,Raelene Velarde,raelene.velarde@sjlibrary.org,1,,2,,,5,6,,,2,,,5,6,7,8,,,11,12,13,,,16,,18,,,,,,24,25,,,2,2,5,1,2,3,4,,,7,7,1,2,3,4,5,6,,8,,,1,3,2,3,1,3,1,4,1,2,2,1,3,1,1,1,3,1,1,2,1,3,3,1,2,1,1,3,3,3,2,loud and violent customers  problem children  internet porn  illegal internet site (eg child porn),any would be welcome,we need more job specific classes. Clerical or librarian only classes with-out supivors so ideas are not labeled a 'problem' by some staff
INQ-20070404191414-2078210105,4/4/2007 19:23,5,5,5,7,Helen Kahn,helen.kahn@sjlibrary.org,1,,,3,,,,,,,3,,,,7,8,,,11,,,14,15,16,,18,,,,,,,,,,1,3,5,1,,3,,,,7,1,1,2,3,4,,,,,,,4,1,4,4,2,3,1,3,2,2,2,2,2,4,4,1,2,2,1,1,2,1,4,4,2,2,1,4,1,3,2,best ways to offer english language literacy to patrons and community,,"I always get a lot out of infopeople workshops. However, I will no longer take the online-only offerings. I have too many questions that cannot be answered by the materials offered, and there have been times I've been unable to do the assignments. At other times, the assignments have been too time-consuming, much more so than the estimated times given to complete them."
INQ-20070404191829-1522866778,4/4/2007 19:30,5,4,2,2,,,1,,,,,5,,,,,,,,,,8,,,,,,,,,,18,,,,,,,25,,27,4,4,5,,,3,,,,,3,,,,,,,,,9,,4,3,3,2,3,2,1,3,3,4,3,3,4,4,2,1,3,4,3,4,3,3,3,2,1,1,2,3,2,3,3,In referencing information for customers. I would feel more adept in doing so if I knew how to utilize the different websites.,,
INQ-20070404192006-1501274353,4/4/2007 19:37,5,5,5,5,Mary L. Moore,mmoore@sfts.edu,2,,,,4,,,,,,,,,,,8,,,11,,,,,,17,,,,,,,,,,,1,3,2,1,,,,5,,,1,1,2,3,4,,,,,,,4,3,4,4,4,4,2,3,1,4,2,3,4,2,4,2,4,2,1,4,4,3,4,4,3,1,3,4,4,4,4,,This is very esoteric but I'd like a workshop on  Christian reference sources for academic libraries.  The one you had for public libraries was too general.,Thanks for the Excel and Word classes!  Looking forward to the new techniques for searching class.  Basic skills workshops are always good.  I like the initermediate beginner classes as well.  I work in a 2 person library and need to wear many hats.
INQ-20070404192400-383899578,4/4/2007 19:32,5,4,2,2,Mariana (Marti) Zarate,marti.zarate@sjlibrary.org,7,,,,,5,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,,,,7,3,,,,,,,,,9,,3,4,3,4,4,4,1,4,3,4,4,4,4,2,3,4,4,4,1,3,1,4,4,2,4,2,2,4,4,2,4,,,
INQ-20070404192408-2071831206,4/4/2007 19:31,5,4,5,5,Emily Shen-Torbik,eshen-torbik@sbcglobal.net,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,1,1,1,1,2,3,4,5,,,2,1,2,3,,,6,,,,,3,4,4,3,4,3,4,1,1,4,1,1,4,3,4,2,4,3,2,3,3,3,4,3,2,1,3,2,1,3,4,,,
INQ-20070404192757-1910966159,4/4/2007 19:38,5,5,2,5,Linda Aragon,linda.aragon@fresnolibrary.org,1,,,3,,,,,,,3,4,,,7,8,,,11,,,,15,16,,18,,,,,,,,26,,1,3,2,1,,,,,,,1,1,2,3,4,5,6,,,,,2,2,3,3,1,1,1,4,2,2,3,3,1,3,4,3,3,1,3,2,3,3,4,4,1,1,1,3,3,2,2,Can't think of anything ofhand.,"More adult programing, tech stuff suchas web pages & spreadsheets.","I feel I really benefit from the classes I take, personally & professionally.  They make learning both palatble & fun!"
INQ-20070404195406-1136359624,4/4/2007 19:59,5,3,2,4,Mark McCormack,allways1970@hotmail.com,1,,,,4,,,,,,3,,,6,,8,,,,,,14,,,,,,,,,,,,,,1,3,5,1,2,3,,,,,1,1,2,3,4,5,6,,,,,2,1,3,2,2,1,1,2,1,3,2,2,2,1,1,1,1,2,2,2,1,2,2,2,1,1,1,2,2,1,2,,"MS Office basics-a quick primer for Excel, Word, Powerpoint..",
INQ-20070404201112-1472662682,4/4/2007 20:21,5,5,1,4,Stephanie Lane,LaneSC01@aol.com,1,,,,,5,,,,,3,,,,,8,,,11,,,14,,,,,,,,,,,,,,4,3,5,1,2,3,4,5,6,7,7,1,2,3,,5,6,,8,,,2,1,2,1,1,1,2,2,2,1,1,1,3,3,1,1,1,1,1,1,2,2,2,2,1,1,2,2,2,2,3,Circulation desk training could be improved by including a segment that covered the application software in an organized and comprehensive way.  This would permit better comprehension and a more self-confident trainee.,I am not familiar with your products.,
INQ-20070404201453-1875265841,4/4/2007 20:21,5,4,3,2,Evelyn Figeroid,efigeroid@saclibrary.org,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,,,,,,2,2,2,2,3,2,1,2,1,3,2,1,3,2,2,1,3,2,2,3,1,3,3,3,2,2,2,3,3,3,3,I daily find I could use additional reference training,,
INQ-20070404202522-188221190,4/4/2007 20:33,5,3,5,4,loren rendler,rendler5@hotmail.com,2,,,,,5,,,,,,,,,,,9,10,,,,,,,,18,,20,21,,,,,,,1,3,5,1,,3,,,,,1,1,2,3,4,,,,,,,4,2,4,4,4,3,3,4,2,1,1,2,4,1,2,1,3,3,3,3,3,4,4,4,1,1,4,4,4,4,4,proper inter-department referels and attaining consistent service levels from all staff,management skills courses for aspiring future supervisors,none
INQ-20070404203647-764515383,4/4/2007 20:49,5,3,5,4,Joe Ho,joe.ho@sjlibrary.org,1,,,,,5,,,,,,,,,,8,,,11,12,,,,,,18,,,,,23,24,,,,2,2,2,1,,3,4,,,,1,1,2,3,,5,,,8,,,2,4,3,2,3,3,1,1,1,3,2,2,3,1,1,1,3,2,1,2,1,1,2,2,3,1,1,1,3,1,2,,,
INQ-20070404204355-2067328870,4/4/2007 21:14,5,5,5,7,Leslie Payne,paynel@co.monterey.ca.us,1,,2,,,,,,,2,,,,,,,,,,,,14,15,16,17,,,,,,,,,,27,2,2,2,1,2,3,,5,,7,3,1,2,3,4,5,,,,,,2,3,1,2,1,2,2,3,1,3,1,3,3,1,3,2,1,2,1,2,1,2,3,2,1,1,2,1,1,1,1,"This is not a new topic, but our staff need to have a better sense of how to judge whether a person is a danger to himself or others, and how to take appropriate action.  This could be the mentally ill library visitor, the homeless person, or a group of gang members.  I guess the topic is 'a crash course in how to be a social worker.'","Teens and Intellectual Freedom (My Space and other social sites, and games, are still issues for some members of the public, as well as staff members).  We are having Janis O'Driscoll, from Santa Cruz Public, speak on this issue for our staff day in May, but other libraries are likely experiencing the same issues.     How to bring staff up to speed (especially paraprofessionals) with database searching skills, starting at a very basic level.     Web 2.0 in libraries.    Succession planning for libraries.","We have a hard time getting staff to attend Infopeople training 'in person,' because they usually have to drive from Monterey County to San Jose or beyond.  If workshops could be offered in Monterey County, especially for paraprofessionals, that would be great!"
INQ-20070404205501-1691922449,4/4/2007 21:00,5,3,2,5,p. vaughn,pacv_01@hotmail.com,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,3,,5,6,7,1,1,2,3,4,5,,,,,,4,2,3,3,3,2,2,2,2,3,2,2,3,3,3,3,3,2,2,2,2,3,2,3,2,2,2,2,2,3,2,service to patrons with disabilities,,
INQ-20070404210114-1590118850,4/4/2007 21:37,5,6,5,5,sharon akey,sakey49666@aol.com,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,3,,,,7,7,,2,3,4,,,,,,,4,1,4,3,2,2,1,4,4,4,2,3,3,3,2,1,1,3,3,1,3,3,2,3,1,1,1,4,2,4,2,handling problem patrons/situations,reference sources online in numerous subject areas,
INQ-20070404210300-1245552628,4/4/2007 21:17,5,5,4,5,Sal Morano,sal.morano@ci.corona.ca.us,1,,,3,,,,,,,3,,,,7,,,,11,,,14,,,,18,,,,,,,,,,1,3,2,1,,3,,,,7,1,1,2,3,4,,,,,,,2,1,4,4,4,2,1,4,3,4,1,1,4,2,1,1,1,2,2,1,1,2,3,3,2,1,1,4,2,3,2,Dealing with smart-mouthed young teens without totally alienating them or their friends.,Survival Spanish for public desk personnel.,InfoPeople offers great training.  I always enjoy my classes with them.
INQ-20070404211319-434083932,4/4/2007 21:20,5,6,2,4,Alyce Ayn Carmick,acarmick@sonic.net,1,,,,,,6,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,7,,,,,,,,,9,,4,4,3,3,3,4,1,2,2,2,3,2,4,2,1,1,3,1,1,1,2,3,3,3,3,3,2,3,2,3,3,,,
INQ-20070404213410-206451370,4/4/2007 22:00,5,5,5,3,Brenda Arroyo,barroyo@saclibrary.org,1,,,,,5,6,,,,,,,,,8,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,,,,6,,1,1,2,3,,,,,,,,3,2,3,3,3,3,1,2,2,4,4,2,4,2,1,2,3,4,4,4,1,3,4,3,2,1,3,4,3,4,4,"I found the Survival Spanish workshop very helpful for handling non-English Spanish speaking patrons. I have encouraged other coworkers to take the class, as the vocabulary  that I learned was very helpful in handling circulation issues.",Customer service/problem patron classes.  Internet searching,"Again, I learned a lot in the Survival Spanish class, and think all library workers should be encouraged to attend these classes."
INQ-20070404233819-1002527032,4/4/2007 23:47,5,2,2,2,Marilen Espanto,mespanto@snap.lib.ca.us,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,,,,,,,1,,,3,,,,,,,,2,3,3,2,3,3,3,2,2,2,2,2,2,1,2,2,2,3,3,2,2,2,2,3,2,1,1,2,2,1,1,EMERGECY SITUATIONS,MORE ETHICS COURSES  FINANCIAL   STRUCTURE OF WORK ENVIRONMENT/WORLD,
INQ-20070405111634-317774031,4/5/2007 11:24,5,6,2,5,Olivia Solis,osolis@westernu.edu,2,,,3,,,,,,,,,,,,,,,,,,,,,,,,,21,,,,,,27,3,3,5,1,,,,,,,1,,,,,,,,,9,,3,4,3,3,4,4,4,1,1,1,4,4,4,4,3,3,4,3,4,3,2,2,1,1,4,3,4,3,3,3,4,,,
INQ-20070405114741-1821046402,4/5/2007 12:00,5,5,4,5,pam ryan,pam.ryan@conservation.ca.gov,7,,2,,,,,,1,2,,,,6,,,9,,,12,,,,,,18,19,20,21,,,,,,,1,1,2,1,,,,,,,1,1,2,3,,5,6,,,,,2,3,4,2,4,2,1,2,1,3,1,2,4,1,2,1,4,4,1,4,1,2,2,3,2,2,4,3,2,2,4,,,
INQ-20070405121908-1928082079,4/5/2007 12:24,5,3,5,4,Chris Rohde,crohde@roseville.ca.us,1,,,3,,,6,,,,,,,,,,,10,,,,,,,,,,,,,23,24,25,,,1,1,2,1,2,3,4,5,,,1,1,2,3,4,,,,,,,2,3,4,3,4,4,4,2,1,4,1,3,4,2,4,1,4,4,4,4,4,4,3,4,4,3,4,1,3,2,4,,,
INQ-20070405140201-2099219690,4/5/2007 14:11,5,5,2,5,Margaret Szvetecz,margarszv@earthlink.net,1,,2,3,,,,,,,3,4,,,,,,,11,,,,,16,,18,,,,,,,,26,,1,3,2,1,2,3,,5,,7,1,1,2,3,4,5,6,,,,,2,2,3,3,3,3,2,3,2,1,2,2,3,2,3,2,3,2,3,3,3,2,3,3,2,2,3,2,2,2,3,"AS a new manager I am striving to handle the day to day operations of my branch, and also to plan improvements for the branch.  One of the leadership workshops I attended helped me conceptualize the difference between management and leadership, and I am using what I learned to make sure I allocate time to plan and implement useful changes/developments.","grant writing, finance/budget, verbal judo, increasing technical skills of staff and long-time employees",
INQ-20070405152536-528134103,4/5/2007 15:32,5,4,3,5,Warren Jacobs,warrenjacobs2004@yahoo.com,2,,,3,,,,,,,,,,,,,,,11,,,,,,,18,19,,,,,,,,,1,1,2,1,2,3,,5,,,3,1,2,3,4,5,,,,,,2,2,2,3,4,1,2,3,2,3,2,2,3,1,3,3,3,3,2,3,1,2,3,3,2,2,3,3,2,2,4,,Strategic planning  Stress management  Conflict resolution  Time management  Peer evaluation  Active listening skills,Training courses are well done   prefer earlier start and dismissal times and shorter lunch break
INQ-20070405153717-642711477,4/5/2007 16:02,5,5,5,5,Betty J. Mason,betty_mason@sbcglobal.net,1,,,3,,,,,1,,3,,,,,8,,,11,,,14,,16,,18,,,,22,,,,,,2,2,1,1,2,3,4,5,,7,1,1,2,3,4,5,6,,8,,,1,1,2,1,1,2,1,2,1,1,1,1,2,1,3,2,2,2,1,1,1,2,3,2,1,1,1,2,1,1,2,"Reference Services and Procedures - paraprofessionals have been providing limited reference services for library customers. Attending MOBAC Reference Meetings, workshops and InfoPeople training would greatly improve reference services, electronic resources and the complete reference process to library customers.","Reference training for paraprofessionals serving library customers.  Maybe a workshop on training library staff to response to queries by the elderly, disabled, homeless and customers with disabilities.",InfoPeople training has always been invaluable to improving computer and reference skills at a nominal cost in good locations requiring limited travel.  Libraries really appreciate this training as it usally meets staff needs and hopes.  Thank you!
INQ-20070405161037-1582895514,4/5/2007 16:16,5,6,5,6,Diane Balter,dianebalter2003@yahoo.com,1,,,,,,,7,,2,,,,,,,,,,,,,,,,,,,,,,,,,27,1,3,5,,2,3,4,5,,7,5,1,,3,,,,,,,10,1,3,3,3,3,3,3,3,1,3,1,3,3,3,3,1,3,1,1,1,3,3,3,3,3,3,1,1,3,1,3,,,
INQ-20070405161201-1939747365,4/5/2007 16:21,5,5,5,7,Darlene Bailey,dbailey@saclibrary.org,1,,,3,,,6,,,,,,,6,,,,,,,,,,,,,,,21,,,,,,27,3,3,5,,,3,,5,6,7,3,1,2,3,4,,,,,,,2,3,3,1,3,2,4,2,1,4,3,2,4,2,4,3,4,4,1,4,2,2,1,2,3,3,3,2,2,2,4,,,
INQ-20070405164041-80477593,4/5/2007 16:53,5,3,1,4,Nancy G. Wirt,nancy.wirt@fresnolibrary.org,1,,,3,,,,,,,,,,6,7,8,,,,,,,15,16,,,,,21,,,,,26,,1,3,5,1,,3,,5,,,1,1,,3,,5,,,8,,,2,3,4,2,1,1,1,4,1,4,1,2,1,2,1,1,1,1,3,1,1,3,2,2,2,1,1,3,2,3,1,Nothing major yet! Perhaps I am nipping problems in the bud by taking courses in advance?,"Once I have exhausted your supply of offered courses, I'll think up some new ones for you.","I have only attended 3 workshops thus far, but I am enrolled in 5 others over the next few months. Keep up the good work!"
INQ-20070405164103-59726850,4/5/2007 16:48,5,5,3,4,,,1,,,,,5,,,,,,,,,7,8,,10,,,,,15,16,,,,,,,,,,26,,4,3,5,1,,3,,,,7,3,,,,,,,,8,,,4,3,4,4,1,3,1,4,2,4,2,2,1,2,2,2,2,2,2,2,2,2,2,2,2,1,1,3,3,3,2,,,
INQ-20070405164354-1320310375,4/5/2007 16:56,5,5,4,3,,,7,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,,,,,,7,7,,,,,,,,,9,,4,2,4,2,2,3,1,3,3,4,3,3,2,3,2,3,3,3,3,3,2,3,3,3,1,1,1,3,3,3,2,"I would like to be able to retrieve information quickly and efficiently at the information desk. I'm pretty good, but would like to be even better.",,
INQ-20070405164407-1968017930,4/5/2007 16:55,5,5,5,5,Ira Bray,ibray@library.ca.gov,5,,,3,,,,,,,,,,,,,,10,,,,,,,,,,,,,,24,25,,27,3,3,2,1,2,3,4,5,6,7,1,1,2,,,,,7,8,,,1,3,4,3,4,4,3,1,2,2,4,2,4,3,4,2,4,4,2,4,2,2,2,3,3,3,4,1,2,1,4,We have a number of processes within our unit that are complex and are not easily or readily documented. It would be helpful for existing and especially for new staff to be able to see these process documented visually.,"Workflow Design, Business Process Modeling, Business Process Modeling Notation (BPMN, Visio",
INQ-20070405165723-1456251,4/5/2007 17:22,5,5,1,4,Imelda Clerkin,jyiclerkin@yahoo.com,1,,,,,5,,,,,3,,,,7,8,,10,,,,,,16,,18,,,,,,,,,,4,2,2,1,,,,,,,1,1,,3,4,,,,,,,2,1,4,1,1,1,1,2,2,3,3,1,1,1,3,1,2,2,1,1,1,2,3,2,1,1,1,1,2,2,1,"I think all the supervisor should have a basic leadership training. A supervisor of a library represents how a library runs.  Some library is friendly and helpful, some library is just cold.",I would like to learn more about how to do searchings on computers.,Is this a general training for all staffs?    I think all trainings should indicate the target   audience.
INQ-20070405173613-1995112618,4/5/2007 17:45,5,3,2,4,Robin E. McKean,rmckean@saclibrary.org,1,,,,4,,,,,,,,,,,8,,10,,12,,,,,,18,,20,,22,,,,,,1,3,5,1,,3,,,,7,7,1,2,,4,,,,,9,,3,2,4,2,1,1,3,2,2,4,3,3,2,3,3,2,4,4,4,3,2,3,2,3,1,1,3,3,2,4,2,more training in database services.,more on preservation of materials,
INQ-20070405181150-2037885211,4/5/2007 18:17,5,2,1,2,MARIANA GALLEGOS,gall_mari@yahoo.com,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,3,3,5,1,2,3,4,,,7,1,1,2,3,4,5,,,8,,,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,I cannot recall a incident.,,i beleive the training should be offered to all the staff not just supervisors.
INQ-20070405183623-1524712958,4/5/2007 18:53,5,6,5,5,Gail Wiemann,gwiemann@co.marin.ca.us,1,,,3,,,,,,,,4,,,,,,,,,,,15,16,17,18,,,,,,,,,,1,3,5,1,2,3,,5,,7,1,1,2,3,4,,6,,,,,2,2,1,4,2,1,2,4,2,4,2,2,3,1,4,3,3,1,1,2,2,2,3,3,2,1,2,4,1,3,2,"Readers advisory is something we don't do very well. There is interest among the staff to do a better job, but without the training we need, it ends up being a sharing of titles the staff likes personally, rather than recommendations based on what the patrons might like. We need training for both professional and paraprofessional staff.","More on merchandising collections AND services, especially with a basis in patron behavior, a la Envirosell. We need new ideas and techniques.","With few exceptions, every Infopeople training attended by me or my staff has been enjoyable and valuable, and has been incorporated into our day-to-day work. Good topics, great instructors. Nice job!"
INQ-20070405184347-109449839,4/5/2007 18:55,5,6,5,5,,,7,,,,,,,7,,,,,,,,,,,11,,,,,,,,,,,,,,,,27,1,3,1,1,2,3,4,5,6,7,7,1,2,3,4,,6,7,,,,4,4,4,4,4,4,2,4,1,2,2,1,4,1,4,4,4,2,2,2,1,2,4,3,3,2,3,4,4,4,4,"I have difficulty keeping track of a wide variety of tasks that involve others and would like to learn how to blend communication ad tracking strategies to be more efficient. This involves an online tracking system, email and file management.",,I love the variety of offerings both content and format. I really appreciate and value the willingness of Infopeople to embrace new technologies and a range of approaches to help people learn.
INQ-20070405185446-126956654,4/5/2007 19:03,5,4,5,5,alyson kaye,akayemlis@aol.com,1,,,3,,,,,,,3,,,,7,8,,,,,,,,,,18,,,,,,,,26,,1,1,1,,2,3,,5,6,,3,1,2,3,4,5,,,,,,2,2,3,3,3,3,3,3,2,3,2,2,3,3,3,3,3,3,3,3,3,3,3,3,2,2,3,3,3,3,3,libraries with 2 or more floors coordinating adult and ya and childrens service desks and staffing,librarians utilizing volunteers and para professional staff for improved efficiency and public reference service,reminders of online self paced courses we can take
INQ-20070405191420-1804645107,4/5/2007 19:17,5,2,1,4,Jenny Hanson,jenny.hanson@sdcounty.ca.gov,7,,,,4,,,,,,3,,,6,7,8,,10,11,,,14,15,16,,18,,,,,,24,,26,,1,3,5,1,2,3,4,5,6,7,3,1,,3,,5,,,,,,2,2,3,2,2,2,2,2,1,2,2,2,2,2,2,2,2,1,1,2,2,2,1,2,2,2,2,2,1,1,1,,,
INQ-20070405193035-1419261174,4/5/2007 19:38,5,5,2,4,Yvette S Klemm,hykup@sbcglobal.net,1,,,,4,,,,,2,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,2,1,,3,,5,6,,3,,2,3,4,5,,,,,,2,2,3,2,3,3,1,3,2,4,3,2,4,3,1,2,3,2,2,2,1,2,3,2,2,3,1,4,3,3,3,Dealing with the homeless/mentally ill.,General courses in librarianship for paraprofessionals and other non-librarian staff.,
INQ-20070405194030-859355809,4/5/2007 19:45,5,4,5,2,Lisa L Miller,lmiller@snap.lib.ca.us,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,,,,,1,,2,3,4,,,,8,,,4,3,4,3,3,4,1,3,3,4,3,3,3,3,2,2,3,2,3,3,3,3,3,2,3,2,2,3,3,3,3,,,
INQ-20070405221554-1174213399,4/5/2007 22:23,5,4,2,2,Michele Nojd,mn1531@sbcglobal.net,1,,,,,,6,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,3,3,5,,,3,,,,,3,,2,3,,,,,8,,,4,4,4,3,4,4,2,4,4,4,4,4,4,4,2,2,4,4,4,4,2,4,4,4,3,2,4,4,4,4,4,,,
INQ-20070406103608-1892100017,4/6/2007 10:56,5,6,5,5,Carol Valentine,carolcvalentine@sbcglobal.net,1,,,,,,,7,,,,,,,,8,,,,,,,,,,,,,,,,,,,27,1,3,2,1,,3,,,,,1,,,,,,,,,,10,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,"It is my perception that the existing structure of assigned responsibilitiest within our library leads to poor communication and poor problem solving.  there seems to be parallel lines of supervision which leads to the problems that arise from everyone's job being no one's job.  Maybe a more accurate description is that problem areas are always 'someone else's job.'  We also have the problem of a large part time work force working different shifts.  Most communication of changes in work expectations relies on the part timers using their own time to access e-mails and the results are very 'hit and miss'. Also coordination of supplies seems to be a problem.  For example there have been times when the light tubes are burned out, but there are no replacement tubes available.  Training in alternative ways of administering and communicating in a setting with many part times would be helpful.",,
INQ-20070406134330-1326023322,4/6/2007 13:51,5,4,4,5,Evena Shu,eshu@montereypark.ca.gov,1,,,3,,,,,,,3,,,6,,,9,,,,,,,,,,,,,,,,,,,2,1,2,1,,,4,5,,,5,1,,3,,5,,7,,,,2,2,3,1,4,1,4,2,1,1,1,1,4,4,4,4,4,4,4,4,3,3,2,3,2,1,3,1,2,1,3,,RDA.  Library Web 2.0 in person  Grant writing.  Network management  Telecommunication  Troubleshooting public computers for XP.  Troubelshooting microsoft 2003 server,
INQ-20070406135928-1777341487,4/6/2007 14:12,5,5,3,5,,,5,,,3,,,,,,,3,,,,7,,,,11,,,14,,16,,,,,,,,,,,,2,2,5,1,2,3,4,5,6,7,1,1,2,3,4,,6,,,,,2,2,3,3,1,3,1,2,1,1,1,2,2,2,3,3,2,1,1,1,1,1,3,3,3,3,1,2,1,1,2,"Partnering with libraries can often be challenging and community relevance seems extremely varied.  Improved community assessment skills as well as training in the why and how of collaborating with partners (including having potential partners present at the training) could be important learning opportunities, in my opinion.",,
INQ-20070406143948-250395949,4/6/2007 14:51,5,5,3,2,paula gienger,hwy912@yahoo.com,1,,,,4,,,,,,,,,,7,8,,10,,12,,,15,16,17,18,,20,,,,,25,26,,2,3,3,1,,,4,,,,1,1,2,3,4,,,,,,,2,2,1,3,2,2,1,3,3,2,2,2,2,2,2,2,2,2,2,2,2,2,3,2,2,2,2,2,3,3,2,"We have had problems with customers being upset because other customers are viewing pornography on the computers.  Even with privacy screens, it can be seen and objected to by others.",A workshop re: dealing with difficult patrons and difficult situations i.e. school holidays when the library fills with middle school children who are out of school.,
INQ-20070406160526-1435638820,4/6/2007 16:14,5,2,2,5,Saima Fazli,sfazli@sfpl.org,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,1,1,2,1,2,3,4,,,7,7,1,2,3,4,5,,,,,,4,1,4,2,4,2,2,1,1,3,3,2,4,3,3,1,3,3,3,3,1,3,3,3,1,1,1,1,1,1,4,Online searching cources will always be in demand for reference I just wish everyone would take them. There were times where I had to show and explain certain web features to my supervisor!,I really liked your Web 2.0 but wish maybe it could be an online course. I would have liked some actual activities that we turned in and had someone look at it. But overall it was an excellent course and hope you guys do more!,I wish you would offer more of the same class. I sometimes have to wait or be waitlisted and that is just an inconvience to me. But my overall experience with all of your classes have thus far been positive!
INQ-20070406160747-207450144,4/6/2007 16:12,5,2,2,2,Beth Williams,bwilliam@snap.lib.ca.us,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,4,5,,,3,,2,3,4,,,,8,,,4,3,4,1,2,1,1,1,1,4,3,3,1,2,2,1,4,4,4,4,2,3,4,4,2,2,2,3,3,4,2,,,
INQ-20070406164627-638476321,4/6/2007 16:51,5,5,5,5,Mary Ann Laun,malaun@pasadena.edu,2,1,,,,,,,,2,,,,,,,,10,11,,,,15,16,17,,,,,,,,,,,2,2,2,1,2,3,4,5,6,7,5,1,2,3,4,,,,,,,1,2,3,3,4,2,1,1,1,1,3,2,4,2,4,4,4,2,2,2,2,2,3,3,3,3,2,2,4,3,4,"community colleges are far behind public libraries in funding for resources and in staffing to meet the needs of students (who are also public library patrons).  Since we are so poorly funded, webcasts and podcasts are particularly valuable",,thank for taking the initiative for the web 2.0 training sessions
INQ-20070406165408-151632449,4/6/2007 17:23,5,6,3,4,Jody Hidey,jhidey@ci.burbank.ca.us,1,,2,,,,,,,2,,,,,,,,,11,,,,15,,,,,,,,,,,,,1,2,1,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,1,1,1,2,1,2,1,2,1,1,1,2,2,1,1,1,2,1,1,1,2,1,3,2,1,1,1,2,2,2,1,Young people require faster searching techniques from reference staff. Improving search techniques would be helpful.,"Anything related to good customer service, i.e. new and improved services, front line techniques, subject specific training.",Infopeople provides wonderful training for the library world.
INQ-20070406165542-878043502,4/6/2007 17:21,5,3,2,7,Christy Aguirre,christy.aguirre@sjlibrary.org,1,,,3,,,,,,,,,,,7,,,10,11,,,14,15,16,,18,,,,22,,,25,26,,1,3,2,1,2,3,4,5,6,7,1,1,2,3,4,5,6,7,8,,,2,1,4,4,1,2,1,4,1,1,1,1,1,1,1,1,1,1,1,1,1,1,4,2,1,1,1,2,1,2,1,"We have many programs that could be made even better with more financial support.  If I or other librarians in my library system got grant writing training, I think we could gather the information we needed in order to write for more grants and be able to effectively work in grant writing teams.",Searching beyond Google.,I have always benefited greatly from the infopeople workshops I have attended.  I still want to take the Survival Spanish for Librarians and the Grant Writing workshops but have been too busy lately.
INQ-20070406170232-1344776537,4/6/2007 17:58,5,4,5,5,Margaret Miles,margaretmiles@countyofplumas.com,1,1,,,,,,,1,2,3,,,,,8,,10,11,,,,15,16,,18,,,,,,,,,,2,2,3,1,2,3,4,5,,7,5,1,2,3,4,,,,,,,2,3,4,2,2,2,1,3,2,4,2,4,4,1,2,1,2,1,2,2,2,2,4,4,1,1,3,3,1,2,3,"I am frequently interrupted by staff who don't know how to handle a simple problem with one of the public computers.  If there's a problem when I'm not here, computers with problems sit with 'out of order' signs on them.",I would like you to offer the budgeting/accounting for librarians course you taught (which I missed).   Staff generally need more training in trouble-shooting computer problems.    Branch staff need more training on library's online databases and other online reference sources,"I have found all InfoPeople classes to be excellently presented and organized, and a great source of continuing education for staff.  Webcasts and online courses, especially, are extremely valuable for rural staff who can expand their knowledge without traveling."
INQ-20070406171925-319326942,4/6/2007 17:35,5,3,2,4,Ursula Floden,ulfbear@yahoo.com,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,,,,7,1,1,2,3,4,,,,,,,1,3,4,2,3,2,2,3,3,3,2,3,3,3,1,1,2,3,2,3,1,3,3,3,3,2,2,2,3,3,3,"I think that for those in service with the public, (particularly libraries) there is a real need for training about mental illness and marginal populations, because staff often deals with such populations. I think it is really important for staff to be able to recognize whether or not a patron might be dangerous to him/herself or to others, and perhaps be trained on basics about how to handle difficult situations related to such populations. In general, things seem to run smoothly, but every once in a while there's a situation that makes your hair raise such as the patron who continued to raise her voice until all were watching her and then proceeded to throw pens and pencils across a populated room. Of course, this behavior warrants a call to the police, but if there were techniques for calming her or making others feel at ease that would be very helpful.",,"I have only had one training with Infopeople about managing staff. I found it to be very helpful and interesting and would be interested in 'booster' sessions where I might go over the same info briefly once again as taught by the instructor. Maybe online boosters would be helpful for those who attended the training. I would be very interested to attend more trainings, but am unsure if there is a budget for that in my library. Our branch manager would be more than glad to let me know if I ask her."
INQ-20070406185302-165135651,4/6/2007 18:59,5,2,2,3,Rob Zeroun,JustRobZ@aol.com,1,,,,,,,7,,,,,,6,,,9,,,,,,,,,,,20,,,,,,,,1,3,5,1,2,3,,,,7,1,1,2,3,4,5,,,8,,,4,4,3,1,4,3,3,3,3,4,4,4,4,4,3,3,4,4,4,4,4,4,4,3,4,3,3,4,3,4,4,,,
INQ-20070406192222-680009250,4/6/2007 19:33,5,3,2,5,Christopher Freeman,cfreeman@saclibrary.org,1,,2,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,1,2,2,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,2,1,4,4,3,3,4,2,1,4,4,4,1,3,3,3,1,1,2,1,1,4,4,3,4,2,4,4,4,4,"The library where I work has historically been rather lax in its cash handling procedures related to money collected as fines and fees in branches. Very recently, management has been making a push to tighten up the controls on these practices but the policy drafts devised have been met with much skepticism at the branch level. I don't think we did a very good job at the management level of communicating to the branches the necessities for such changes in policy.",,
INQ-20070406194213-282889032,4/6/2007 19:46,5,5,3,3,Felipe,felipe.juarez@sjlibrary.org,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,2,3,5,1,,3,,5,,,1,1,2,3,4,5,6,,8,,,3,3,3,2,3,3,2,3,2,3,2,2,3,2,2,2,2,3,4,2,2,3,3,3,3,2,2,2,2,2,2,Customer service for diverse communities including local resources research,,
INQ-20070407114630-1499480229,4/7/2007 11:49,5,2,2,4,Diana Thomsen,dwesling@riversideca.gov,1,,,,4,,,,,,,,,,7,,,,,,,,,16,,,,,,,,,,,27,1,3,5,1,,,,,,,1,1,2,3,4,,,,,,,3,3,3,4,1,2,1,3,3,3,3,1,1,2,2,2,2,3,2,1,1,3,3,3,2,2,1,4,3,4,2,,,
INQ-20070407115333-1601595390,4/7/2007 12:15,5,5,1,4,Linda Simpson,simpsonlj@sbcglobal.net,1,,,,,,,7,,,3,,,,7,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,,,,7,1,1,2,3,4,,,,,,,3,2,3,1,2,3,2,1,2,4,1,3,3,4,2,1,2,4,3,3,3,4,4,2,3,2,3,1,2,2,3,"I would like further training on the on-line catalog/circ data base. There is a problem when we are unable to locate a specific item. I wish I knew more things to check on the computer itself, that might tell me where the book or item might be located. After looking in every conceivable location, I dislike saying to a patron 'I don't know where that item is'.","I have appreciated the Spanish for library staff CD and have learned quite a  bit from it. It has taken me a long time to learn the phrases in the first CD. I would like a 'part 2', as so many of our patrons are Spanish speaking. An extension would not take any group sessions, just putting out another CD for personal study. This would help me better communicate with our Spanish speaking patrons.",see note above
INQ-20070407125626-183578711,4/7/2007 13:07,5,5,3,5,Holly Kurtz,hkurtz2@earthlink.net,1,,,3,,,,,1,,3,,,,7,,,10,,,,,,16,,18,,,,,,,,,,1,3,5,1,,3,,,,,1,1,,3,4,5,,,8,,,2,1,3,3,1,1,1,2,2,1,1,2,1,3,3,1,3,1,2,1,2,2,3,3,1,1,1,2,1,1,1,"1. Providing customer service in a 'give it to me instantly' world.    2. Dealing with difficult, even dangerous, customers.",More about reference services in subject specialties such as business and health.,InfoPeople offers a great variety of courses.
INQ-20070407133325-1346247736,4/7/2007 13:44,5,2,1,5,carine risley,paraleipsis@gmail.com,1,,,3,,,,,,,3,,,,,,,,11,,,,15,16,,18,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,4,1,2,3,4,5,6,,8,,,1,1,3,2,4,1,2,1,1,3,2,3,4,1,1,2,1,1,1,1,1,1,3,3,1,1,1,2,2,2,3,,,
INQ-20070407140945-665810589,4/7/2007 14:17,5,5,4,5,Sandi Palmer,spalmer@saclibrary.org,1,,,3,,,,,1,,3,,,,,,,10,,,,,15,,,18,,20,,22,,,,26,,1,3,5,1,,3,4,5,6,7,3,1,2,3,4,,,,8,,,3,1,3,3,3,2,2,3,1,3,2,2,2,3,3,1,2,3,3,3,3,3,3,3,1,1,3,3,1,3,1,Finding legal forms and information  Finding medical information,"How to best use free online databases, which database to use for what topic and how to effective search them, especially government sites.",I have enjoyed the training I have received from Infopeople.  The classes have improved my skills.
INQ-20070407145024-784799428,4/7/2007 14:58,5,5,5,5,Sharon Nicola,snicola@anaheim.net,1,,2,,,,,,1,,,,,,7,,,,,,,14,15,16,17,,,,,,,,,26,,2,2,2,1,,3,,5,,,1,1,,3,,,6,7,,,,2,4,4,4,1,1,2,4,2,1,1,1,1,2,3,1,1,1,1,1,2,3,4,4,3,3,1,3,3,2,1,"Staff attitude adjustment needed for moving into a renovated space, and dealing with the disruption in the meantime.  Coming to grips with change without being a pessimistic energy drain on everyone around you.","Emergent literacy, especially newborn in the family, and family-centered practices related to emergent literacy.    Dynamic teen programming that does NOT rely on technology.",I think InfoPeople should build in coffee service for all-day trainings.
INQ-20070407170830-972018780,4/7/2007 17:14,5,5,5,3,Claudia Carey,ccarey@saclibrary.org,1,,,,4,,,,,,3,,,,7,8,,10,11,12,,,15,16,,18,,,,,,,,26,,1,3,5,1,,,,,,,1,1,2,3,4,5,6,7,8,,,1,1,1,4,1,1,1,1,1,1,1,1,1,1,4,1,1,1,1,1,1,1,1,1,1,1,1,1,1,4,1,I have a s'supervisor' that is clueless and we all do her job for her as she is incapable.,How to deal with toxic administrations.,What i have attended has been quite good.
INQ-20070407173853-711681572,4/7/2007 17:48,5,4,3,4,Dan Hess,dhess@aclibrary.org,1,,,,4,,,,,,3,,,,,,,,,,,14,,16,,18,,,,,,,,,,1,3,5,1,2,3,4,,,7,1,1,2,3,,5,,,,,,2,1,2,1,1,1,2,1,1,1,1,1,1,2,2,1,2,1,1,1,1,2,2,1,1,1,1,2,1,1,1,Our Jails Library Service serves a large population of Spanish Speakers and I found the Spanish-Speaking for Library Employees workshop helpful since I never studied Spanish on school.,"Intellectual Freedom is an important issue that many Library workers relegate to the work of Collection Developers, seeing only the 'Censorship' component. However, Programming and daily interactions with Users would be much better if all staff valued their contribution to 'Intellectual Freedom.' Classes on this topic would be helpful.",
INQ-20070407175142-1435565839,4/7/2007 18:07,5,5,2,5,Lucinda deLorimier,lucinda.delorimier@co.nevada.ca.us,1,,,3,,,,,1,2,,,,,7,8,,10,11,,,14,15,16,,18,,,,22,,,,26,,1,3,2,1,,,,5,,,1,1,2,3,4,,6,7,,,,2,3,3,3,1,1,1,3,1,2,1,2,1,2,3,2,2,1,2,1,2,2,3,3,1,1,1,3,2,2,1,Homeless in the library: Determining when to ask folks with disruptive behavior to leave the library/legal repurcussions.,It would be really great to have Patrick Jones come out here again for a round of YA services workshops.,"You guys are great! Haven't had a workshop that wasn't valuable, after about 6 or 7.  Thanks!"
INQ-20070407180201-130671574,4/7/2007 18:22,5,2,1,2,Mike Clark,mclark08@yahoo.com,1,,,,4,,,,,,,,,6,,8,,,,,,,,,,18,,20,,,,,,,,1,3,5,1,,3,,,,7,1,1,2,3,,,,,,,,1,1,1,1,2,1,2,2,2,1,1,1,2,2,3,1,2,3,3,2,1,1,1,2,2,2,2,2,1,2,2,"Volunteers routinely make mistakes that create minor problems for library staff. This is largely due to the fact that supervisors do not adequately describe and train the volunteer (or new employee) to do the job correctly. If supervisors learned the importance of basic communication and training, even in regards to volunteers, time and manpower would be saved, and the library work environment would be more efficient and effective.",,I think the library system could benefit greatly from increased communication and transparency between the administration and the regular staff. If executives and administrators could engage in some sort of training to illuminate the actual needs of the library staff and library system it would be benficial for all.
INQ-20070407183506-635842280,4/7/2007 18:49,5,2,1,2,Aubrey Sharwarko,aubrey_one@yahoo.com,1,,,,,,6,,,,,,,,,8,,,,,,,,,,,,20,,,,,,,,1,3,5,1,,,,,,7,1,1,2,3,,5,,,8,,,1,1,2,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,2,1,I think we would benifit from customer service training.,How to deal with 'problem' customers.,none
INQ-20070407185836-1212436813,4/7/2007 19:05,5,5,5,5,Angela McCarren,angela.mccarren@sjlibrary.org,1,,2,,,,,,,2,3,4,,,7,8,,,11,,,14,15,16,17,18,,,,,,24,25,,,2,3,2,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,1,1,2,4,1,1,1,2,1,2,1,1,2,1,1,1,1,1,1,1,1,1,3,2,2,2,1,3,2,3,2,coaching staff for better teamwork and performance.,Learning 2.0 tools - specifically how to use them to develop staff training,Infopeople workshops are great.  I value them as being cost-effective and relevant to the needs of my staff.
INQ-20070408141610-262786096,4/8/2007 14:20,5,6,5,3,Lurlene Moreno,lmoreno@westernu.edu,2,,,3,,,,,,,,,,,,,,,,12,,,,,,,,20,,,,,,,,2,2,1,1,,3,,,,,1,1,2,3,4,5,6,,,,,1,1,4,4,4,4,1,1,1,4,4,4,4,1,4,1,4,1,4,4,1,1,4,4,4,1,4,4,4,4,4,,,
INQ-20070409124156-295966235,4/9/2007 13:11,5,4,1,5,esther suarez-burton,estheraida@comcast.net,1,,,,,,,7,,2,3,,,,7,,,,,,,14,,16,17,,,,,,,,,26,,3,3,5,1,2,3,4,5,6,,1,1,2,3,4,5,6,,8,,,1,1,2,2,1,2,1,2,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,I haven't been working for the library long enough yet to say.,I'm open to all.,I enjoyed the Oil in Water training.
INQ-20070409130017-227678699,4/9/2007 13:34,5,4,5,2,Kathy Francesco,sanbenlib@sbcglobal.net,1,,,,4,,6,,,,,,,6,,8,,,,12,,,,,,18,,,,,,,,,27,3,3,5,,,3,4,,,,3,1,2,3,4,,,,8,,,2,2,3,1,2,1,2,3,3,4,4,3,2,3,2,2,4,3,3,4,2,4,3,2,3,2,4,4,4,4,3,,Cataloging workshops.,
INQ-20070409132620-1614181778,4/9/2007 13:31,5,4,4,5,suzanne olawski,solawski@snap.lib.ca.us,1,,,3,,,,,,,,,,,,,,,11,,,,,,,,,,,,,24,,,,2,3,2,1,2,3,4,5,6,7,1,1,2,3,4,5,6,7,,,,1,1,3,3,1,1,1,3,1,2,2,2,3,1,1,1,2,2,2,2,1,2,4,3,2,1,1,2,1,2,1,,,
INQ-20070409132645-1961249129,4/9/2007 13:45,5,4,3,7,Gloria Scott,gjscott@saclibrary.org,1,,,,,,,7,,,3,,,,7,8,,10,,,,,,,,18,,,21,,23,,,26,27,1,2,5,1,2,3,4,5,,7,7,1,2,3,4,,,,,,,4,2,4,3,1,3,1,3,1,2,2,2,1,1,1,1,2,4,3,2,1,3,2,3,1,1,1,1,1,1,1,Patron upset because you couldn't leave circ desk to help them find something on internet. Better customer service training would help me to better explain why I couldn't help them right then. Might also help me to have more patience with customer and keep stress level down.,Library Tech - How to pass the test for a Library Technician.    Web Searches-How to find reliable information the fastest way possible.    Customer Service-How to defuse volitle situations in a calm and satisfactory way.    Web Pages- How to create a productive web page.,
INQ-20070409135022-1574740139,4/9/2007 14:03,5,3,4,4,Tanya Russell,tanya.russell@kingscountylibrary.org,1,,,,,,6,,,,,,5,,,,,10,11,,,,,,,18,,20,,,,,,,27,1,3,5,1,,3,,5,,,1,1,2,3,4,,6,,8,,,2,3,2,4,4,4,3,4,1,1,1,1,4,2,3,1,4,3,2,3,2,3,3,4,3,3,3,1,4,1,4,"Within a library there is a diverse group of WORKERS that have to work with each other.  Different ages, backgrounds, education and the like.  What I have found to occur in libraries is the 'us' and 'them' split that occurs between librarians with master's degree's and the library assistants that do the day to day work of checkout, checkin, shelving and customer service. I don't know how you could get a joint workshop between a library and someone like myself who has 'worked he way up' from library assitant to working with technology but still no masters degree. I understand completely the dis-harmony between the librarians and the library assistants. This seems to be a commmon thread between employees in libraries. If there was a way to open communication and understand what each job deos the library working environment would be better for everyone and it would spill out to the patrons.",See above.  I do not know how it would be possible however.,
INQ-20070409142737-613251817,4/9/2007 14:52,5,5,5,5,Jeanne Amos,jamos@eldoradolibrary.org,1,1,,,,,,,1,2,3,4,,6,7,8,,10,11,12,,14,15,16,17,18,,,,,,24,25,26,,2,2,2,1,2,3,4,5,,7,5,1,2,3,4,,,,,,,2,2,3,3,1,3,2,3,1,2,3,3,3,2,3,3,2,1,1,1,3,3,3,3,2,2,3,2,1,1,1,"After adding a new large busy branch, we have been unable to keep up with the training needs of the staff using our old in-house informal training.",,"InfoPeople has offered workshops that are exactly what we needed when we needed them:  web page training, teen services, children's services/family literacy.  I don't know how you do that!, except that you seem to have your fingers on the pulse of libraryland and trends in technology.  Great job.   Archived webcasts are amazing.  I love them."
INQ-20070409150101-1809710419,4/9/2007 15:08,5,5,5,5,Thom Ball,ball@smcl.org,1,,2,,,,,,,,3,4,,,7,,,10,11,12,,14,15,16,17,18,,,,22,23,,,26,,1,2,2,1,,3,,5,6,7,1,1,2,3,4,5,,,,,,1,1,2,3,1,2,1,3,1,2,2,2,2,1,3,2,2,2,2,1,1,2,3,3,2,2,2,2,3,3,2,Dealing with Internet problems of both access and content - language and behaviors to de-fuse angry patrons or to interact with patrons who are displaying inappropriate materials/web sites to themselves or others.,Dealing with middle-school children who come into the library in great numbers in the afternoon.,InfoPeople has consistently excellent presenters and a broad range of workshops for library professionals. It is a hgihly worthwhile and valuable program. Great job!
INQ-20070409150242-681423683,4/9/2007 15:14,5,2,2,2,JC Escalante,escalante@smcl.org,1,,,,4,,,,,,3,,,,7,8,,10,11,,,14,15,16,,18,,,,,23,24,25,26,,1,1,1,1,,,,,,7,1,1,,,,5,,,,,,2,3,4,1,2,4,4,2,1,1,4,1,4,1,3,1,4,1,1,1,1,2,4,4,3,3,3,4,4,1,1,"I lead a teen advisory group, teach computer classes, and have ideas on turning our library into and 'green' building, but it is too much for me to handle alone with my budget. A grant writing workshop would help me provide much more for our community.",,"I would like a better website that is easier to navigate and search. When looking for classes in the past I found that the printed booklet is easier than searching through pages within pages on your website. It should be the other way around.    Collapsing course descriptions would help navigation, and an advanced search area with limits such as starting ending dates, and position requirements, and class length would help."
INQ-20070409150727-1876845474,4/9/2007 15:18,5,4,5,2,YVETTE PLEASENT,ypleasent@ci.berkeley.ca.us,1,,,,4,,,,1,,3,,5,6,7,8,9,,11,,,,,,,,,20,,,,,,,,1,3,5,1,,3,4,5,6,7,1,1,2,3,4,5,,,8,,,1,1,2,1,2,1,1,1,1,3,2,1,4,1,1,1,2,4,1,2,1,1,1,1,2,1,1,2,2,4,1,"Problem patrons/customer service, there is always a need for being able to deal with our public better.",I feel that you offer a very well rounded table of courses & at this time can think of none that need be added.,
INQ-20070409151859-194010880,4/9/2007 15:45,5,5,3,5,Gwen Miller,miller@smcl.org,1,,,3,,,,,,,,,,,7,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,,,,,,1,1,2,3,4,,,7,,,,3,2,1,4,1,2,1,3,1,2,1,1,1,3,3,1,2,1,2,1,3,1,2,3,1,1,1,1,1,1,2,"One always thinks there has got to be better ways to search on the Internet as well as, better ways of searching databases.","Other electronic devices, how to download, use,etc. and what coming.",
INQ-20070409161101-136331413,4/9/2007 16:22,5,6,5,5,Teri Titus,titus@smcl.org,1,,,3,,,,,1,,3,,,,,8,,10,11,,,,,,,18,,,,,,,,26,,1,3,5,1,,3,,,,7,1,1,2,3,4,,6,,,,,4,1,3,3,1,1,2,3,1,4,2,2,2,3,3,2,2,3,2,3,3,3,3,3,1,1,2,2,1,3,1,"Introducing a check-in system to the public, when staff had limited experience, and the system was not functioning optimally.","Advanced searching  Using World Cat  New ideas for Teen Services  CD and DVD collectins for Teens -- how would they differ from adult collection development  Copyright issues regarding library use of images for promotional materials, podcasts, etc.","Prefer either San Francisco or San Jose locations; although at one time I think training was offered in Redwood City and that is an ideal location for me.  I especially like being able to access handouts on the Infopeople website; and being able to use them for staff and public training, where appropriate and permitted."
INQ-20070409164624-405992324,4/9/2007 16:56,5,5,4,5,Joe Toschik,toschik@smcl.org,1,,,3,,,,,,,3,,,,7,,9,,11,,,,15,16,,,,,,,,24,,,,1,3,5,1,,3,,5,,,1,1,2,3,4,,6,,,,,2,1,3,4,2,4,1,3,2,4,3,3,2,2,3,2,3,2,2,2,2,4,3,4,1,1,2,3,2,3,2,,,The best Infopeople courses I have taken have involved a lot of hands-on involvement.  The least satisfactory course I've taken was what seemed like a seven hour powerpoint presentation on team building.
INQ-20070409165712-81840677,4/9/2007 17:07,5,6,5,5,Vivian Robinson,vrobinson@aclibrary.org,1,,2,,,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,2,3,5,1,,,,,,,1,1,,3,4,,,,,,,1,4,1,4,4,4,1,4,2,4,4,4,4,2,4,4,4,4,2,4,3,3,4,4,4,4,4,4,4,4,4,,,
INQ-20070409170907-1145475386,4/9/2007 17:18,5,3,3,5,Barbara Bruxvoort,bruxvoort@smcl.org,1,,,3,,,,,,,3,4,,,7,,,,,,,,,,,,,,,,,,,,,2,1,2,1,,,,5,,7,1,1,,3,4,,6,7,,,,1,3,2,3,2,3,2,3,1,3,3,3,2,1,4,3,3,3,4,3,1,2,4,4,3,3,2,4,3,4,2,"Handling mentally ill patrons, conflict BETWEEN patrons (two patrons fighting with eachother), handling the patrons who complain about what others are doing on the internet/in the library (eg claiming 'porn' (sistine chapel ceiling); 'unamerican' (cartoon of G. W. Bush)    etc","ethical behavior/personal integrity    Living as an introvert in an extrovert world: recommend Laney, Marti Olsen.    Title The introvert advantage : how to thrive in an extrovert world / Marti Olsen Laney.   Publication info. New York : Workman Pub., 2002.   a former Children's Librarian who is now a psychologist","I prefer in person classes or classes that begin in person and continue online. I really don't like the all-online trainings, because for me a big part of training is getting out of the branch, out of the same environment and being able to think outside the box. Also it's then dedicated time. If I'm in the branch I have very little uninterrupted time--it's much harder to find time for an online class. Don't get me wrong, I'm willing to do an online class, don't mind writing (surprise!) and am comfortable with technology. In college I took many online classes--but that was because the time I had was between 10PM and 6AM to work on school. I'm not under the same imperative at work."
INQ-20070409171232-90326717,4/9/2007 17:21,5,3,1,4,KIMBERLY DAY,KDAY2@COMCAST.NET,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,,2,3,4,5,6,7,3,1,2,3,,5,,,,,,3,2,3,2,2,2,1,1,1,1,1,2,2,2,1,2,3,2,2,2,2,3,3,3,2,2,2,2,2,2,2,CIRC STAFF NEEDS MORE REFERENCE QUESTION TRAINING...FOR THOSE TIMES A LIBRARIAN ISNT PRESENT...ALSO SEARCH SKILLS,,
INQ-20070409181327-1385931981,4/9/2007 18:25,5,6,5,5,Kay Ikuta,kikuta@cityofinglewood.org,1,,2,,,,,,1,2,3,,,,,,9,10,11,12,,,,16,,18,,20,,22,,,,26,,2,2,2,1,,3,4,5,,,1,1,2,3,4,5,6,7,,,,1,1,1,2,1,1,1,2,1,1,2,2,2,2,2,2,3,1,2,1,1,1,2,2,2,2,2,1,1,2,2,When a patron or the public has a perception that staff is not willing or open to being more helpful.  Repeated customer service workshops have not helped.  Perhaps (I know) it goes deeper. Pay raises & perks will not do it.  (Administration must also be supportive of staff).,Survival Spanish for the Library,All staff should have basic computer training (even shelvers).
INQ-20070409182304-23056359,4/9/2007 18:35,5,6,3,,L. Yvonne Mullins,ymullins@saclibrary.org,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,27,4,3,5,1,,,,,,,1,1,2,3,4,,,,8,,,4,3,4,1,1,4,1,4,2,4,4,4,4,4,1,1,4,4,4,4,1,4,4,4,1,1,4,2,1,2,2,help with the internet  help reserving a computer  reference,,
INQ-20070409184202-1671164048,4/9/2007 18:56,5,2,1,5,Sarah Krygier,skrygier@snap.lib.ca.us,1,,,3,,,,,,,,,,,,,,,11,,,,15,16,,18,,,,,,,25,26,,1,3,5,1,2,3,4,,,7,1,1,2,3,4,5,6,7,8,,,2,2,3,2,1,1,2,3,1,2,3,2,1,1,2,2,2,2,3,1,1,3,3,3,2,2,1,3,1,1,1,I was asked by a mother of an eight year old boy what graphic novels would be appropriate for her son.,,
INQ-20070409190248-1270658009,4/9/2007 19:11,5,4,5,3,Mark Giannuzzi,markgiannuzzi@yahoo.com,1,,,,4,,,,,2,,,,,,8,,,11,12,,,,16,17,18,,,,,,,,,,2,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,8,,,1,2,3,3,3,2,3,3,1,1,2,2,3,2,4,3,3,2,1,1,2,2,2,3,2,2,3,3,3,3,3,New automation system providing check-in functions which continues to not work as effectively as was presented at time of purchase.  How to motivate or create situation of need for said company to provide support and services required to fulfill their commitment.,Library administrative career direction/options for paraprofessionals.,
INQ-20070409191317-711346520,4/9/2007 19:15,5,2,2,4,Yelena Marin,yelenamarin@yahoo.com,1,,,,,5,,,,2,,,,,,8,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,3,,,,,3,1,2,3,4,5,,,8,,,3,3,3,2,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,3,,,
INQ-20070409202510-487576109,4/9/2007 20:52,5,6,5,2,Diane Burnett,dburnett@aclibrary.org,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,3,3,5,1,,,,,,,1,1,2,3,4,5,6,,8,,,4,4,3,3,4,3,2,3,1,4,3,3,4,2,2,1,3,3,3,3,1,2,3,2,4,3,3,2,2,3,4,"Help in dealing with aggressive, competative co-workers.",,
INQ-20070409221207-867356593,4/9/2007 22:46,5,5,5,5,Ann Golden,goldenaus@yahoo.com,1,,,3,,,,,1,,,,,,7,,,,11,,,,15,16,,,,,,22,,24,,26,27,1,3,5,1,,3,4,5,,7,1,1,2,3,4,,6,,,,,2,1,2,3,1,1,3,3,1,2,2,1,1,3,3,1,2,2,2,1,2,2,2,4,1,1,2,3,2,2,2,"Many of our patrons remain ignorant of the many online resources that are available and could also use some training to improve their ability to get the most out of these resources. Feel our promotion, instruction, and modes of communication both written and in person could be much more effective.",,I have been very pleased with all the Info people workshops I have participated in.
INQ-20070409221350-1059165303,4/9/2007 22:21,5,6,5,5,Catherine Martin,catherine@sonoma.lib.ca.us,1,,2,,,,,,,,3,4,,,,,,,,,,,15,16,17,18,,,,,,,,,,1,3,2,1,,,,,,,1,1,2,3,,,,,,,,2,3,4,4,2,2,1,2,3,4,2,3,3,3,3,2,3,2,3,3,2,3,3,3,3,3,2,3,2,4,3,"I am currently having trouble getting along with my Friends group.  I have encountered problems in the past.  Usually, they work themselves out eventually.  However, some training in dealing with a board that makes and gives us money but that demands more space and more attention all the time would be helpful.",spreadsheets for librarians,
INQ-20070410115704-1227285740,4/10/2007 12:09,5,5,5,4,Bill Lynch,blynch@sfpl.org,1,,,,4,,,,,,,,,,,,9,10,11,,,,,,,18,,20,,,,,,,,2,3,5,1,2,3,4,5,6,7,7,1,2,3,4,5,,,,,,2,1,4,3,3,2,1,1,1,2,2,2,2,3,1,1,3,3,3,3,2,3,2,3,1,1,1,3,1,2,2,"Providing service within reasonable limits to demanding, high functioning though obviously deranged individuals. Setting limits for unreasonable patrons. Helping them to be more successful in obtaining their own materials in the library environment--training the not-so-willing-to-be-trained individual.",,
INQ-20070410121545-524450857,4/10/2007 12:27,5,5,4,5,Joan Bowlby,joan.bowlby@sjlibrary.org,1,,2,,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,25,,,1,2,2,1,,3,4,5,6,7,5,1,,3,,,,7,,,,2,2,3,3,2,2,1,2,1,2,2,2,2,2,3,1,2,2,1,1,1,2,3,3,2,1,2,2,2,1,2,"Confusion regarding library responsibilities under 'reasonable accomodation' requirement of ADA, including requirement for maintaining latest upgrade on assistive software.","More workshops on Web 2.0 success stories in libraries.  What do customers really want,value and use?","Staff are so busy that flexible, on-demand formats of training are best. Infopeople and SirsiDynix archived webcasts fill the bill!"
INQ-20070410123604-2041774279,4/10/2007 12:46,5,4,2,2,Diana Walther,dianawalther@cox.net,1,,,,,5,,7,,,3,,,,7,8,,10,,12,,14,15,16,,18,,,,,,,,26,,3,3,5,1,,3,4,,,7,1,1,2,3,4,5,,,,,,2,2,3,2,2,2,1,2,1,2,1,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,,,
INQ-20070410125933-121443104,4/10/2007 13:08,5,2,1,2,Sarah Lee Gretty Zamora,szamora@snap.lib.ca.us,1,,,,,5,,,,,,,,6,,8,,,,,,,,,,,,,,,23,,,,,1,3,2,1,2,3,4,5,,7,7,1,2,3,,5,,,8,,,2,1,3,1,1,1,1,1,1,3,1,1,1,1,1,1,1,3,1,2,1,2,2,1,1,1,1,1,2,1,1,Dealing with problem youth/teens.,"A longer spanish workshop, dealing with youth and teens, computer skills, etc.",So far the trainings I have attended by them have been very informational.
INQ-20070410160057-703434522,4/10/2007 16:07,5,4,5,5,Howard Fuller,howardf@stupksi.org,4,,2,3,,,,,1,,,,,6,,,,10,,,,,,,,18,,,,,,24,,,27,1,1,2,1,,,,,,7,1,,,,,,,,,,10,2,3,3,2,4,4,1,1,1,3,2,4,2,3,4,4,2,2,1,2,1,2,1,1,3,4,4,3,4,2,4,,,
INQ-20070410160649-37651455,4/10/2007 16:12,5,4,2,5,Angela Giannousis,lui_sukha@hotmail.com,1,,,3,,,,,,,3,,,,7,8,,,11,12,,,,16,,18,,,,,,,,,,1,3,5,1,,3,,,,,1,1,2,3,4,5,,,,,,4,1,4,3,1,1,1,3,2,4,2,3,1,3,3,2,2,2,1,1,2,3,4,4,1,1,1,3,2,1,1,,,
INQ-20070410165057-1596571101,4/10/2007 17:05,5,5,5,3,Josefina S. Lopez,rosie2000nick@yahoo.com,1,,,,4,,,,,,,,,,7,8,,,11,,,,,,,18,,,,,,,,,,1,3,3,,,3,,5,,,5,,,3,,,,,,,,2,2,3,3,1,2,1,2,2,3,2,2,1,2,2,1,3,3,3,2,2,3,3,3,1,1,2,2,1,2,2,How to deal with patrons who get into Adult sites in Internet.,More Internet reference search classes.,It would be helpful if more Infopeople training  classes were given near our city.
INQ-20070410174059-1263121770,4/10/2007 17:47,5,5,4,2,Patricia Sankolewicz,sankolewicz@smcl.org,1,,,,4,,,,,,,,,6,,8,,,,,,,,,,,,,,,,,,,,1,3,2,1,,,,,,,1,1,2,3,,,,,,,,4,1,4,1,3,1,1,4,1,4,4,3,2,4,4,1,3,2,1,2,2,4,3,2,2,1,2,4,1,4,3,,,
INQ-20070410175556-876044038,4/10/2007 18:01,5,6,2,5,barbara Raines,braines@eldoradolibrary.org,1,,,,4,,,,,,3,,,,,,,,,,,14,15,16,,,,,,,,,,,,1,3,4,,,3,,5,,,1,1,,3,,,,,8,,,2,1,4,4,4,4,2,4,2,2,2,2,3,4,4,4,1,2,3,2,2,4,4,4,4,3,2,3,4,4,4,Marketing our program to the public.  Literacy Programs need Adult Learners.  They are hard to find as they do not usually use the library nor read the newspaper.,,
INQ-20070410182817-1698485946,4/10/2007 18:36,5,5,5,5,Teresa Thompson,terry@booksfrommexico.com,1,,2,,,,,,,,,4,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,3,4,5,,7,1,1,2,3,4,5,6,,,,,1,1,1,4,2,1,1,4,2,2,1,1,3,1,3,2,2,2,1,1,1,1,4,4,1,1,1,4,3,4,2,,,
INQ-20070410185107-1889641032,4/10/2007 19:01,5,5,3,5,Janet Cronbach,jcronbac@aclibrary.org,1,,,3,,,,,,,3,,,,,,9,,11,,,,,,,18,,,21,22,,,,,,1,3,5,1,2,3,4,5,6,,1,1,2,3,4,5,6,,8,,,3,1,4,4,4,2,3,2,2,2,2,2,3,4,4,4,4,2,4,2,2,2,1,2,1,2,4,4,1,4,3,"My ability to serve patrons would be improved if I had a better grounding in a number of special subject areas such as business marketing, use of the census databases, and knowledge of the legal resources available online.",,
INQ-20070410193226-1968218273,4/10/2007 19:53,5,4,2,3,Luz Marina Shaw,luz.shaw@sjvls.org,1,,2,,,,,,,2,,,5,,,8,,,,,,,,,17,,,,,,,,,,,3,3,5,,,,,,,7,2,,2,3,,5,,,,,,1,1,2,1,1,1,1,1,1,3,1,3,3,1,1,1,1,1,1,1,1,1,2,1,1,1,1,1,1,1,2,Customer Services  Stress Management  Anger Management,Information Technology  Catologing  Weeding  Mending,I haven't take a training from Infopeople so I don't know what to say. I do like to take any training to improve my skills and learn new skills.
INQ-20070410200643-221366918,4/10/2007 20:20,5,5,4,3,M. Cris Muniz,crism@ci.commerce.ca.us,1,,2,,4,,,,1,2,3,4,,,7,8,,10,11,,13,,15,16,17,18,,20,,,,,,26,,2,3,2,1,,,4,5,,,1,1,2,3,4,,6,,,,,1,1,1,3,1,1,1,3,2,2,1,1,1,1,1,1,2,1,1,1,1,2,3,3,1,3,3,3,2,3,1,,"-Collection development for non-librarians   -Supervision of library staff  -Human Resources aspect of evaluations, criticisms,praising of employee for evaluations.  -How to handle difficult situations with customers in the library.  -Programming across t",I love all the infopeople training that I have been privileged to attend. Your programs/trainings are awesome and I have learned alot in the last two years while attending your trainings.  Just last week I attend Penny Peck's latest training on Story Time Fundamentals and came away with a sleuth of ideas and not only a lot more comfortableconfident to be able to do a   tiny tot and preschool story time.  Thanks for all your training and I hope it continues.  we need it for the development of ourselves and our staff who are out there on the front lines providing the best service we can to our community.
INQ-20070410205531-1072829112,4/10/2007 21:01,5,5,5,5,M Garza,garza@sbcc.edu,2,,,3,,,,,,,,,,,,,,,11,,,,,,,18,,,,,,,,,,1,3,2,1,,3,,,,7,1,1,2,3,4,,,,,,,4,3,4,4,4,3,1,1,1,3,1,1,4,3,4,1,2,2,2,3,1,3,4,4,1,1,2,3,1,3,4,dealing with abusive patrons    Electronic reference sources    assisting patrons with computer problems; example: I couldn't opn my word document; my e-mail won't print,Google workshops; advanced and intermediate,I have attended several workshops and find them very useful in my work
INQ-20070410211948-219809450,4/10/2007 21:37,5,6,5,5,,,2,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,1,,,3,4,5,,,5,1,,3,,,,,,,,3,2,3,3,4,2,1,2,2,4,2,2,4,4,3,2,4,4,2,3,1,3,2,2,1,1,2,3,2,3,4,,,
INQ-20070411110547-897421531,4/11/2007 11:13,5,3,1,2,Thomas Pierce,vesper555@yahoo.com,1,,,,4,,,,,,3,,,,7,8,,10,,12,,,,16,,18,,,,,,,,26,,1,3,5,1,,3,4,,6,,6,1,2,3,4,5,6,,,,,2,2,2,3,2,2,1,1,1,3,1,2,2,2,1,1,2,2,2,1,2,2,2,2,1,1,1,1,2,2,1,Some paraprofessional staff could benefit from additional knowledge in the areas of intellectual freedom and privacy.,,"I would like to see training available as podcasts, downloadable to itunes."
INQ-20070411111406-1303967158,4/11/2007 11:43,5,5,5,4,Zoe Anderson,kanderso@co.napa.ca.us,1,,,,,,6,,,,,,,,,,,,,,,,,,,,,,,,23,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,6,,,,,3,4,3,4,4,4,4,2,1,3,2,2,4,4,4,2,4,3,2,3,2,2,2,3,3,3,3,1,3,1,3,We have a huge turnover of employees in almost every department.  Training in job recruiting and interviewing skills could help us find and retain competent employees.,Reorganizing the library for the 21st century: with the emphasis on patron self-service perhaps it is time to re-think the departmental boxes that we all seem to find ourselves in. Cross training?  Address the dilemma: can circulation staff be trained to answer simple reference questions?,"I often refer back to training materials from Infopeople workshops I have attended (and ones I haven't).  Currently I'm taking an online course and finding it almost impossible to  keep up with the homework, but the materials will be invaluable to our organization.  I encourage fellow staff members to watch webcasts (and the archived webcasts) but finding time is the biggest challenge.  I appreciate the chapter display for the archived webcasts.   Thank you!"
INQ-20070411111407-1225205906,4/11/2007 11:17,5,5,4,5,Cindy Perkins,cperkins@childrenscentralcal.org,4,,2,,,,,,1,2,,,,6,,8,,10,11,12,,,15,16,17,18,,20,,,23,,,,,1,2,2,1,2,3,4,,,7,1,1,2,3,4,,6,,,,,2,4,4,4,4,1,1,1,1,2,2,2,4,2,2,3,4,1,1,2,1,1,3,4,2,2,2,2,4,2,4,,,
INQ-20070411113331-1160185351,4/11/2007 11:43,5,2,1,1,Daniel Hernandez,dannyh_10@yahoo.com,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,3,3,5,1,,,4,,,,1,1,2,3,4,5,,,8,,,3,2,2,1,2,3,1,2,1,2,2,1,2,1,1,1,2,2,2,2,1,2,2,3,3,1,1,1,2,1,2,,,
INQ-20070411113341-1763655207,4/11/2007 11:38,5,5,5,5,Sharon Henegar,slhenegar@ocpl.org,1,,2,,,,,,,2,,,,,7,,,,11,,,,,,,,,,,,,,,26,,2,2,2,1,2,3,4,5,,7,1,1,2,3,4,,6,7,,,,2,4,3,4,1,3,2,4,1,2,1,2,1,3,2,3,2,1,1,2,2,2,4,4,2,2,2,4,3,4,1,,,
INQ-20070411113947-1419822545,4/11/2007 11:48,5,5,5,5,Kim Walters,kwalters@autrynationalcenter.org,7,1,,,,,,,1,2,,,,,,,,,,,,,,,17,,,,21,22,,,,,,2,2,2,1,2,3,4,5,,,1,,,3,,,,,,,,2,4,1,2,4,2,3,1,1,1,3,3,4,1,3,2,3,1,3,2,2,1,1,3,2,2,2,2,3,3,4,We are in the process of merging two libraries and also planning new facilities and space requirements We need to figure out the time studies for moving the collections and the best way to accomplish the move.,,
INQ-20070411113958-1517970308,4/11/2007 11:46,5,3,2,5,NICOLE SHIELDS,nshields@co.napa.ca.us,1,,,3,,,,,1,,3,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,2,3,4,5,6,,3,1,2,3,4,,,,,,,1,2,2,3,3,2,2,2,1,3,3,2,3,2,2,2,3,2,2,2,2,2,3,3,2,2,2,3,2,2,2,Marketing the library - our management does not realize that this is an important thing to do in order to bring more people into the library.,Supervisory workshops geared towards 'GenX' librarians.,"I think there is a wide variety of classes and training offered, and I feel they are a valued resource for continuing education."
INQ-20070411114531-1427426893,4/11/2007 12:08,5,6,5,5,Michael McCulley,drweb@san.rr.com,1,,,3,,,6,,,,,,,6,,,,10,11,,,,,,,18,,20,,,23,24,25,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,7,,,,1,2,3,2,1,1,2,2,1,2,3,3,3,2,2,2,3,2,1,1,3,2,2,2,1,1,2,1,1,2,1,"Others are overwhelmed (still, growing) with information at their work; how to manage and cope with this - using software, Web sites, e-mail, etc. to be more productive and organized - this type of class would have helped staff, and prevented them 'getting behind,' losing track of what they are doing, etc.",Privacy for Web Services  Hosted Services for Libraries - the best of the best  How to Create and Maintain a Super Library Intranet,Good luck!
INQ-20070411120707-2005792387,4/11/2007 12:17,5,2,2,3,Norma Gerardo,ngerardo@calexico.k12.ca.us,1,,,,4,5,,,1,,,,5,,,8,,10,11,,,,,,,18,,,,,,,,26,,3,3,5,1,2,3,4,5,6,7,1,,,,,,,,8,,,2,2,3,2,3,2,2,2,2,2,2,1,2,1,2,1,3,2,3,3,2,3,3,2,3,1,2,2,2,1,2,"I have taken several infopeople trainings, and they have helped me when dealing with difficult situations.",,I think that you guys do an excellent job provinding different trainings for us. They all help.
INQ-20070411120859-916082420,4/11/2007 12:19,5,5,4,6,Patti Hanley,pspattih@hotmail.com,1,,,3,,,,,1,,3,,,,,,,,11,12,,,,,,18,,,,,,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,,6,,,,,1,1,2,2,2,1,1,3,2,3,2,2,2,1,4,1,2,1,1,1,1,2,2,3,1,1,1,2,1,1,2,#NAME?,I am very interested in marketing the library - such as what we can learn from retail.,
INQ-20070411121045-1392623,4/11/2007 12:24,5,5,4,5,Susan Mann,susan.mann@fresnolibrary.org,1,,,3,,,,7,,2,3,4,,,7,8,,,11,,,,15,16,17,18,19,,,22,,,,26,,2,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,7,,,,1,2,1,4,2,2,1,4,3,2,1,2,2,1,4,3,2,2,2,1,1,1,4,3,2,2,1,4,2,3,2,"Interpersonal relationships among staff - something that gives people skills for getting along with others (I'm thinking coworkers in a branch library, where it is often intense), especially with others who are challenging. Also, how that relates to customer service. Also, progressive discipline and communication skills among members of a team, for dealing with people who are abusive, etc.","Developing relationships in a culturally diverse community. Attracting people for volunteering and joining Friends. Learning to look at one's library through 'big picture' eyes in addition to just one's own branch - to help curb a tendency to look at one's own branch as getting the short shrift. Grass roots leadership - to help people at all levels take a leadership attitude rather than waiting for the official leader to do things or to give them direction - but this would have to be tempered with taking appropriate leadership action. I have plenty of people who just do things how they want to do something, regardless of how it's more appropriately done.",
INQ-20070411121555-1196830206,4/11/2007 12:25,5,2,1,2,Veronica Torreros,sexyfairy6969@hotmail.com,1,,,,,,,7,,,,,,,,,,,,,,,,,,,,,,,,,,,27,3,3,5,1,,,,,,,1,1,2,3,4,5,6,,8,,,1,1,2,1,1,1,1,2,1,2,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,2,1,,,
INQ-20070411122613-438773266,4/11/2007 12:32,5,5,4,5,Joseph Tally,jtally@alliant.edu,2,,,3,,,,,1,,,,,6,,,,,,,,14,,,,18,,,,22,,,,,,1,1,2,1,,3,,,,7,1,1,2,3,,,,,,,,1,3,3,1,4,1,2,4,2,1,1,1,4,1,4,3,2,2,2,3,2,2,3,4,2,2,2,2,1,2,3,Job burnout,,
INQ-20070411123058-2137459531,4/11/2007 12:42,5,5,4,4,Anne Bernardo,abernard@co.tulare.ca.us,4,1,,,,,,,1,2,,,,6,,,,10,11,,,,15,16,17,18,,,21,22,23,24,25,,,2,2,2,1,2,3,,5,,7,3,1,2,3,4,,6,7,,,,1,3,1,1,4,1,1,3,1,2,2,2,4,1,2,1,3,1,1,1,1,1,3,2,1,1,1,1,1,1,3,,Strategic planning,
INQ-20070411123727-1791375488,4/11/2007 12:44,5,2,2,2,Alejandra Santoyo,alejandras@ci.commerce.ca.us,1,,,,,5,,,,,,,,6,,8,,,11,,,,,,,18,,,,,,,,,,3,4,5,,,3,,,,,3,,,,,,,,8,,,2,2,1,3,2,1,3,2,2,2,2,2,3,3,2,3,2,2,2,3,3,3,3,3,3,3,3,1,2,1,2,,,
INQ-20070411124002-1259966893,4/13/2007 19:50,5,5,5,5,Giovanna Mannino,gmannino@lapl.org,1,,2,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,,3,,5,,,1,1,2,3,,,,,,,,1,1,3,2,2,1,1,3,1,2,1,1,1,1,2,1,2,1,1,2,2,2,3,3,1,1,1,3,2,3,2,"Do to staffing issues, we have a need to modify our current circulation training from an in-person hands-on workshop to online training. We could use some help in making that transition.",Developing online in-house training.  Marketing electronic resources.  Merchandising strategies.  Setting up Instant Messaging reference service.  Implementing Web 2.0 technologies.,I have always found Infopeople training to be extremely valuable for myself and our staff.
INQ-20070411125733-357522011,4/11/2007 13:09,5,3,3,7,Julio Manriquez,jmanriquez@calexico.k12.ca.us,1,,,,,,6,,,,3,,,6,,8,,,,,,,,16,,,,,,,,,,,,3,3,5,1,,,,,,,1,1,2,3,4,,,,8,,,1,1,1,1,2,2,1,2,2,3,2,1,2,1,2,1,2,2,2,1,1,2,2,2,1,1,1,2,2,1,1,,,
INQ-20070411130129-641720999,4/11/2007 13:10,5,6,5,5,LARRY RETZACK,buppanasu@yahoo.com,3,1,2,3,,,,,1,2,,,,6,7,8,,10,11,12,13,14,,,,,,20,,,,,,26,,1,1,5,1,2,3,4,5,6,7,1,1,2,3,4,,6,,8,,,2,3,2,2,2,2,2,2,2,2,1,1,1,2,3,1,1,2,2,3,2,2,3,2,2,1,3,1,2,1,1,"During a quarter century as a U.S. Dept. of Defense Dependents Schools Librarian-Media Specialist in Japan, every year during summer forecast form completion, I said that I'd faced computer problems and wanted to have instruction in trouble-shooting/repair in order to get hardware working without the necessity to await IT pros.  Of course, DoDDS never offered any such summer course work.",Wikipedia   Is it Web 2.0?  Pod-casting,I think you do very well.  Thanks for your offerings.
INQ-20070411130523-401284417,4/11/2007 13:13,5,3,4,2,Sonia Garcia,sgarcia@calexico.k12.ca.us,1,,,,,,6,,,,,,5,6,,8,,,,,,,,,,18,,,,,,,,,,3,2,5,1,,,,,,,1,1,2,3,,,,,8,,,4,3,4,1,3,3,1,4,4,4,3,4,4,2,3,2,3,3,3,3,4,4,4,4,3,3,4,4,4,4,3,,,
INQ-20070411130933-417322941,4/11/2007 13:19,5,5,5,5,Cindy Cleary,ccleary@ci.glendale.ca.us,1,,2,,,,,,,2,3,,,,,,,,,,,,,,17,18,,,,,,,,,27,2,2,2,1,,,4,5,6,7,1,1,2,3,4,,6,,,,,1,1,1,2,1,2,2,2,1,1,2,2,1,1,3,2,2,1,1,1,1,1,2,2,2,3,1,1,1,2,1,We are considering general landscaping options for several of our libraries and would like to bring some service to the exterior of our buildings.  I don't think I've ever seen a class dealing with landscaping and the concept of an outdoor spaces as an extension of library service.,I took a 4 day Library Design Workshop offered by Harvard University and supported by the State Library.  It would be great if Infopeople could partner with Harvard and make this available in Southern California.  If you would like additional information about the workshop please let me know.,Outstanding opportunities.  Our staff is very interested in your offerings.
INQ-20070411131338-2122705593,4/11/2007 13:20,5,3,3,4,Renee Fleming,renee.fleming@lawlibrary.org,7,1,,,,,,,1,2,,,,,,,,10,11,12,,,15,16,,18,,,,,,,,,,2,2,5,1,,3,,,,7,1,1,2,3,4,5,6,,,,,2,4,3,3,4,2,1,2,1,1,2,1,4,2,2,2,3,2,2,1,2,1,4,3,2,2,1,3,2,3,4,,,
INQ-20070411131552-1131317290,4/11/2007 13:20,5,5,5,5,Barbara Baxter,bbaxter@aclibrary.org,1,,2,,,,,,1,,3,,,,,,,,,,,,,,,,,20,,,,,,,,1,3,5,1,,3,,5,6,7,1,1,2,3,4,,6,,,,,2,1,2,3,1,1,1,1,1,3,1,3,3,2,2,2,3,3,1,2,2,2,2,3,2,2,2,3,2,3,2,,,
INQ-20070411132146-209761699,4/11/2007 13:37,5,4,3,5,Christopher Cooper,ccooper@co.humboldt.ca.us,1,,,3,4,,,,1,,3,4,,,7,8,9,10,11,12,,,15,16,17,18,,20,,,,,,26,,2,3,5,1,,,,,,,1,1,2,3,4,5,6,7,,,,1,3,1,3,4,1,1,2,1,3,4,4,4,1,4,4,4,1,1,2,4,4,3,4,4,4,2,4,3,1,1,County-wide library staff (for the most part) seems to disregard teen library users or treat them with detached bemusement. I would like to see customer service courses aimed at library support staff. Too many library staff in our system reinforce the OCD library stereotype.,"Customer Service!!!!  Working with budgets, finances  Teen services  Youth development","Change your format to two day courses instead of one. Please make the trainings more interactive and hands on!!Really start emphasizing interpersonal communication in courses!!! This is overlooked. In 90% of the Infopeople trainings I've attended the pacing has been way to fast. I am tired of hearing, 'We have a lot of material to cover' from the facilitators. If that is the case make the training two days instead of one. I do not like being rushed through the process. I would love two day trainings on Teen Services and Leadership"
INQ-20070411132314-1752763129,4/11/2007 14:42,5,4,3,4,Clare O'Callaghan,cocallaghan@wesleyschool.org,3,,,3,,,,,1,,,,,6,,8,,,,,,,,,,,19,,,,,,,,,1,3,5,1,2,3,,,,,3,1,2,3,,,6,,,,,3,4,4,2,2,1,4,4,3,4,2,1,1,1,2,2,2,4,4,4,4,3,4,2,2,2,4,4,4,1,2,Cataloging and marc record issues are a constant puzzle and frustration which I feel can only be helped by actual instruction.,"School library practices. (How and why schools tweak the Dewey system,  the best use of various OPAC searching options for kids, etc.)",
INQ-20070411132346-534405348,4/11/2007 13:42,5,3,1,5,,,1,,,3,,,,7,,,,,,,,8,,,,,,,,,,18,,,,,,,,,,1,3,2,1,2,,,5,,7,1,1,2,3,4,,,,,,,3,1,4,3,1,1,1,2,2,3,1,2,2,2,2,3,1,2,1,1,3,2,3,3,2,2,1,2,2,3,1,Dealing with rowdy teens & the need to develop effective youth programs    Reader's advisory questions not easily solved with the OPAC or Novelist,"Programs on community involvement/input, sort of like how to organize a teen advisory group but for adults or other special populations    Job search-oriented trainings",
INQ-20070411132519-1202965346,4/11/2007 13:32,5,3,1,5,Richard Kong,rkong@mx.tol.lib.ca.us,1,,,3,,,,,,,3,,,,,,,,11,,,,15,16,,18,,,,22,,24,25,,27,1,3,5,1,2,3,4,5,,7,3,1,2,3,4,5,6,,,,,1,1,2,3,4,1,2,3,1,1,2,1,3,1,2,1,2,1,1,1,1,1,3,3,1,1,1,1,1,1,3,"If I receive training with computer programming (eg. php, mySQL), information architecture, and website design, I can be more prepared to help improve my library's website.","Website design, computer programming basics, etc.",
INQ-20070411132628-1194436965,4/11/2007 13:33,5,5,5,6,Kris Ogilvie,kogilvie@library.ca.gov,5,,,3,,,,,,,,4,,,,,9,,,,,,,16,,18,,,,,,,25,,,1,2,3,1,2,3,4,5,6,7,2,1,2,3,4,,6,,,,,1,2,3,1,4,2,1,1,1,2,1,3,4,2,2,3,3,3,2,2,1,1,1,2,2,2,3,2,2,2,4,,How to run a focus group  Usability for Websites,I would like to see more workshops geared for special libraries
INQ-20070411132644-2122656000,4/11/2007 13:42,5,6,5,5,Peggy Watson,pwatson@aclibrary.org,1,,2,,,,,,,2,,,,,,,,,,,,,,,17,,,,,,,,,,,2,2,3,1,,,4,5,,7,1,1,,3,4,,6,,,,,1,2,1,3,2,2,1,2,1,3,1,1,2,1,2,1,2,1,1,1,2,1,3,3,2,1,1,2,2,2,1,Staff resistence to using new models.  How to work through resistence.Workshopo given on how to work with change was way too light.,"See above, and more on personnel and management issues.",Infopeople is doing a great job. Our people who are attending the management series are getting great information.
INQ-20070411132716-785541915,4/11/2007 13:38,5,5,5,7,Susanne Pierce Dyer,susanne.dyer@acgov.org,7,,,3,,,,,,,3,,,,,,9,,11,,,,15,16,17,18,,,21,22,23,,,,,1,3,5,1,,,,,,,1,1,2,3,4,,6,7,8,,,3,4,4,2,4,3,2,4,3,2,4,3,4,2,4,3,4,2,3,2,3,4,2,3,3,2,3,3,4,4,4,"A person who spoke only Spanish came in a couple of weeks ago looking for tax forms and information.  I found him IRS and Franchise Tax Board web sites in Spanish, but it would have been helpful if I had take 'Survival Spanish' and could have explained a little bit.","As a law librarian, I know how many people need access to legal information and also how much legal information is already available in various sources, especially online.  A class in basic legal research for public library librarians would be very helpful.  (Depending upon the circumstanced, I might be be willing to help organize or even teach.)",I have enjoyed all the courses I have attended.  The quality of the instruction is genrally high.
INQ-20070411132838-1415459544,4/11/2007 13:32,5,4,3,5,Polly Cipparrone,polly.cipparrone@sdcounty.ca.gov,1,,,3,,,,,,,,,,,,,,10,11,,,,,,,,,,,,,24,25,,,2,3,2,1,,,4,5,6,7,1,1,2,3,4,5,6,,,,,1,1,1,2,1,2,1,3,1,2,1,1,1,1,1,1,2,1,1,1,1,1,3,3,1,1,1,1,1,1,1,,,
INQ-20070411133027-777309250,4/11/2007 13:38,5,5,4,5,Debi Shulkatis,dshulkatis@whittierpl.org,1,,2,,,,,,,,3,,,6,,,,10,,,,,,,,18,,20,,,,,,,,1,1,2,1,2,3,4,5,,7,3,1,2,3,4,5,6,,8,,,1,1,1,1,3,2,1,2,1,2,2,3,3,1,3,1,2,2,2,3,2,2,3,3,2,2,2,1,2,1,2,"When you have employees or co-workers that create a very stressful working environment, I think training in how to deal with this type of person might help you keep your stress level to a minimum.",Programs dealing with employees/co-workers who promote alot of stress in the workplace,InfoPeople workshops seem always well planned and executed. You have some great instructors in my experience.
INQ-20070411133119-523127776,4/11/2007 13:57,5,5,5,5,Daniel Robles,drobles@blackgold.org,1,1,,,,,,,1,2,3,,,6,,8,,,,12,,,,,,18,,,,,,,,,,2,2,2,1,,,,5,,,1,1,,3,4,,,,,,,3,2,2,2,2,2,1,3,3,1,3,1,3,3,2,1,3,2,2,2,1,2,3,2,2,2,2,3,3,3,2,"Rights and responsibilities for poor patron behavior in the library, focusing on problem patrons and glorified babysitting services issues.",More survival Spanish on the central coast!!!!!!  General reference skills for paraprofessionals  Basic mending skills for library workers,"Unfortunately, most of the training sites are too far away for our small public library!  I wish there was more interest from libraries on the Central Coast, so you could hold them closer."
INQ-20070411133149-254399227,4/11/2007 13:37,5,3,1,4,Amanda Quist,slis@landq.org,7,,,,4,,,,1,,,,,6,,,,,,,,,,,,,,20,,,,,,,,4,3,5,,2,3,4,5,6,7,2,1,2,3,4,5,6,,,9,,2,4,3,2,4,2,3,2,1,2,2,2,4,2,4,4,4,2,2,2,2,2,2,3,2,3,2,3,1,2,4,n/a,n/a,n/a
INQ-20070411133244-1001138971,4/11/2007 13:43,5,4,4,5,maureen theobald,mtheobald@blackgold.org,6,1,,,,,,,,2,,,5,,,,,10,,,,,15,,17,,,,,,23,,25,,,2,2,2,1,2,3,,5,,7,1,1,2,3,4,,6,,,,,2,4,3,3,2,3,1,2,1,1,3,3,2,1,4,2,3,2,1,1,2,2,4,2,2,3,2,1,3,2,2,Reluctance of staff to take on new technology because they didn't have much exposure to it.,A good variety of workshops is already offered.,Because of our geographic location it is difficult for staff members to attend courses.  It would be good for us if more sessions could be held in our area.  We sometimes contract for training but funds to do so are limited.
INQ-20070411133305-628295049,4/11/2007 13:44,5,4,5,5,Jon Legree,jon@ylpl.lib.ca.us,1,,,3,,,6,,,,3,,,,,,,10,11,,,,,,,,,,,22,23,,25,,,2,2,2,1,2,3,4,5,6,7,1,1,2,3,4,,6,,8,,,1,3,3,2,3,2,2,2,1,2,1,2,3,1,3,1,3,2,1,2,2,2,3,3,3,2,3,1,2,2,2,Core computer competency for library staff.,"Advanced technical subjects, next generation OPACs, use of web 2.0 technologies in libraries, open source software.","Infopeople training is usually very good, I just wish more advanced, in-depth training was offered."
INQ-20070411133315-107627442,4/11/2007 13:40,5,3,4,5,Jennifer Lawson,jennifer.lawson1@sdcounty.ca.gov,1,,,3,,,,,1,,,,,,7,,,,11,,,,15,16,,,,,,,,,,26,,1,1,2,1,2,3,4,,,,1,1,2,3,4,,,,,,,1,1,2,2,2,2,2,3,1,1,2,1,1,1,2,2,2,1,1,2,3,2,3,3,3,3,2,3,2,1,1,"I personally did poorly on one portion of an interview, because I did not have any training in a leadership topic that they were looking for.  I'd love to have the opportunity to take the full series of leadership courses you offer.  I've taken one already and am signed up for the next.",We are starting to offer more and more adult programming.  It would be great if you offered a course on it.,"I really do prefer the in person workshops.  When you have webcasts, I always have the best of intentions, but I never seem to make it."
INQ-20070411133328-479157372,4/11/2007 13:39,5,6,4,5,Jan Hill,jan.hill@sdcounty.ca.gov,1,,,3,,,,,,,3,,,,,,,,11,12,,,,,,18,,20,,,,,,,,1,3,5,1,2,3,4,5,,7,3,1,2,,4,,,,,,,4,1,4,4,4,3,1,4,3,4,2,2,4,4,4,2,3,4,3,4,1,4,4,4,1,1,3,4,1,4,4,"dealing with abusive customers (foul language, etc)",,
INQ-20070411133722-294931184,4/11/2007 13:43,5,4,2,5,Barbara Wolfe,bwolfe@moorparklibrary.org,1,1,,,,,,,1,2,3,,,,,,,,11,12,,,,16,17,18,,,,,,,,,,4,2,1,1,2,3,4,5,6,7,3,1,2,3,4,,,,,,,1,2,2,1,2,2,1,2,1,2,2,3,3,2,2,2,3,2,2,2,2,2,4,3,4,3,3,3,3,3,2,,,Would like to see more training available closer to our area i.e. within a 45 minute drive of Moorpark.   :)
INQ-20070411134147-1493650412,4/11/2007 14:01,5,,,,Ann Dubell,nbcreflt@sonic.net,6,,,,,,,7,,,,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,1,,2,,4,,,,,,,4,1,4,4,4,4,2,4,2,4,4,4,4,4,2,2,4,4,2,4,2,4,4,2,1,1,4,4,1,4,4,,,
INQ-20070411134638-1543912819,4/11/2007 13:52,5,2,2,4,Melanie Boerner,melanieboerner@hotmail.com,1,,,,,,6,,,,,4,,6,,8,,10,,12,,,,,17,,,,,,,,,,,2,3,5,1,2,3,4,5,,,3,1,2,3,4,5,,,8,,,1,2,2,3,2,2,1,3,1,3,2,2,2,1,2,2,2,2,2,2,1,1,1,2,2,2,2,2,3,3,2,Any situations dealing with difficult customers or staff would be helped with outside training on how to handle certain types of issues that arise.,,I have enjoyed the InfoPeople trainings I have attended and enjoy the way the trainings are approached and handled. They seem well thought out and planned.
INQ-20070411134649-326321478,4/11/2007 13:56,5,6,5,5,Andrea Woodruff,awoodruff@lodilibrary.org,1,,2,,,,,,,2,,,,,,,,,,,,,15,16,,,,,,,,,,,,2,2,2,1,2,3,4,5,,7,1,1,2,3,4,5,,,,,,1,1,1,1,2,1,1,3,2,1,2,2,3,1,1,2,2,1,1,1,1,1,3,2,1,1,1,1,1,1,1,We have needs for staff development in cataloging and technical services.  We hire paraprofessionals and need to train them particularly in cataloging.  Finding courses that are geographically close for this level of staff and training needs is very difficult.  These staff members prefer in-person instruction to enable them to get all their questions answered and to enable them to be certain that they truly understand the material.,Copy-cataloging and easy original cataloging.,The workshops/classes are always excellent.  You are providing an invaluable service.  Thank you very much!
INQ-20070411134717-858846819,4/11/2007 13:54,5,4,2,5,Kathleen Smith,kathleen.smith@fresnolibrary.org,1,,,3,,,,,,,,,,,,,,,11,,,,,,,,,,,,23,,,,,1,3,2,1,2,3,4,5,6,7,7,1,2,3,4,,6,7,,,,2,4,3,4,4,2,1,4,1,3,2,2,4,1,4,2,4,2,1,4,2,2,4,4,3,3,4,1,4,4,4,,,
INQ-20070411134831-1376521528,4/11/2007 13:57,5,4,2,3,Regine Thorne,Regine.Thorne@sdcounty.ca.gov,1,,,,4,,6,,,,,4,,,7,8,,,,12,,,,,,18,,,,,,,,26,,2,2,2,1,2,3,4,5,6,7,1,1,2,3,4,5,6,7,,,,1,1,2,2,2,2,1,2,2,2,2,2,2,2,2,1,2,2,2,2,1,2,1,2,2,1,2,2,2,2,2,,,
INQ-20070411134859-114944031,4/11/2007 14:05,5,4,4,5,Donna Melnychenko,donna.melnychenko@sdcounty.ca.gov,1,,,3,,,,,1,,,,,,7,,,,11,12,,,15,16,,18,,,,,,,,26,,1,3,2,1,,3,,,,7,1,1,2,3,4,5,,,,,,3,2,4,4,1,2,2,4,3,4,3,3,1,3,3,1,2,3,4,3,3,3,4,4,1,1,3,4,2,4,2,We have moved some of our story times from a very large space to a smaller space.  I am still figuring out how to make this work.  Perhaps a short course in how to 'manage' our story times or other family events--practical advice.,More courses which offer practical ways to add or improve story time experiences for all ages--such as for babies or for a family/pajama-time story time for multiple ages.,"Some of your courses require a long commute--especially in these days of traffic jams.  If you offer a half-day or short training, perhaps you could combine it with another course in the same genre so it would be an all day experience."
INQ-20070411134947-1056049312,4/11/2007 13:56,5,6,5,5,Roger Possner,rpossner@ci.covina.ca.us,1,1,,,,,,,,2,,,,,,,,,,,,,,,,18,,,,,,,,,,2,2,3,1,2,3,4,5,,7,1,1,,3,,,6,,,,,3,2,3,2,2,2,1,2,2,2,3,2,2,2,3,3,1,1,1,1,2,2,3,3,2,2,3,2,1,2,1,"Reference situations involving specialized types of knowledge, medical, legal, etc.",,
INQ-20070411135024-1064838182,4/11/2007 13:57,5,2,2,2,Mike Clayton,mike@mfworks.com,1,,,,,,6,,,,,,,6,,8,,,,,,,,,,,,,,,,,,,,1,1,5,,2,3,4,5,,,2,1,2,3,4,5,,,,,,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,Difficult customers,,
INQ-20070411135246-1775764346,4/11/2007 14:01,5,5,2,5,Diana velati,Diana.Velati@sdcounty.ca.gov,1,,,,,,6,,,,3,4,,6,7,8,,,,,,,15,16,,18,,,,,,,,,,1,2,1,1,,,4,5,,,1,1,2,3,4,5,,,,,,4,1,1,4,4,4,1,4,1,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,1,4,4,4,4,4,,,
INQ-20070411135627-1873553350,4/11/2007 14:16,5,5,2,5,Barbara Sutton,barbara.sutton@sdcounty.ca.gov,1,,2,,,,,,,2,3,4,,,7,8,9,10,11,12,,,15,16,,18,,20,,,,,,26,,2,3,5,1,,3,,5,6,7,1,1,2,3,4,5,6,7,,,,1,1,2,3,3,1,1,3,1,3,2,2,3,1,2,2,3,2,1,1,2,1,4,3,1,1,2,4,1,3,2,,,
INQ-20070411135928-1398112993,4/11/2007 14:27,5,3,2,4,jason webb,jason.webb@sdcounty.ca.gov,1,,,,,,6,,,,,,,6,7,,,10,11,,,,15,16,17,,,,,,,,,26,,3,3,5,1,,,,,,,1,1,2,3,4,5,6,,8,,,1,1,3,3,1,2,1,1,1,1,1,1,2,1,1,1,1,1,2,1,1,2,3,1,4,3,1,1,1,1,1,Staff members of less experience and knowledge overiding more experienced staff. More course on professionalism for newer employees,professionalism,the trainings are great Joan frye williams was great instructor
INQ-20070411140121-930999888,4/11/2007 14:07,5,5,3,5,Liz Hildreth,liz.hildreth@sdcounty.ca.gov,1,,,3,,,,,1,,3,4,,,,,,,11,,,,,16,17,18,,,,,,,,,,2,2,2,1,,3,,5,,7,1,1,2,3,4,,,,,,,2,1,2,2,2,1,1,3,2,3,2,3,2,2,3,1,2,1,1,1,1,1,2,2,1,1,1,3,2,3,1,"Help with Marketing model, how to make materials more attractive to customers","How to publicize library's unique offerings, making it up to date and as cool as it really is","Learned from every Infopeople workshop, keep up the good work"
INQ-20070411140543-1752476363,4/11/2007 14:14,5,6,4,3,maria barajas,mbarajas@calexico.k12.ca.us,1,,,,,,6,,,,,4,,,,8,9,,11,12,,,,,,18,,,,,,,,,,3,3,5,1,,3,,,,,1,,2,3,4,,,,8,,,1,1,3,1,2,4,1,3,3,4,2,2,2,1,2,1,2,3,2,3,1,1,1,1,1,1,1,3,1,3,2,,,
INQ-20070411140906-2017915329,4/11/2007 14:28,5,4,5,5,Brenna Ring,brenna.ring@sdcounty.ca.gov,1,,,3,,,,,,,3,4,,,,,,,11,,,,,,,18,,,,,,,,,,1,3,5,1,,,4,,,7,1,1,2,3,4,,,,,,,1,1,2,4,1,3,1,4,1,2,3,3,1,1,3,3,3,2,3,2,2,1,3,3,1,1,1,3,2,3,1,"Our library is inundated with teens once the nearby middle school gets out.  Some are library patrons and are here to do homework.  That's great.  But Library School never prepared me for disciplining teens who are hanging around the library to kill time until their parents pick them up.  These are teens who are not here to use the library or attend a library program.  We are not the only library facing the afterschool babysitting issue.  Didn't a New York library threaten to close in the afternoons?  I would like to see a training addressing the questions of how do we discipline teens (some of us are not parents and do not know how), how do we get them to actually use the library, and how do we deal with the patrons who are using the library and are disturbed by the boisterous socializing of the young people.  Some of our older patrons are still using the model of a quiet library from the '50s.  How do we keep the peace?",I would also like to see workshops helping managers learn to manage staff.  People get promoted and have to learn management on their own.      Library School covers collection development and I love collection development.  But now what we are being asked to do is programming.  They didn't cover that in Library School.  How do we find people who will do programs?  How do we develop new programs?  How do we develop vague programming ideas (like 'I want to do something about local history') and turn it into an actual program?,I prefer traditional workshops because it forces you to make the time to actually go to the program.  Self-paced programs that can be put off indefinitely do not work for me.    Thanks so much for asking!
INQ-20070411141010-1314689031,4/11/2007 14:17,5,5,5,5,Jeff Wyner,jpwyner@yahoo.com,1,,,3,,,,,,,3,4,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,,,,,,1,,,3,,5,,,,,,1,2,3,4,2,3,2,4,2,1,2,3,4,2,3,3,3,3,2,2,2,2,4,4,3,3,2,2,3,3,2,,,
INQ-20070411141226-1056460757,4/11/2007 16:35,5,5,5,5,Fran Martinez-Coyne,fmartinezcoyne@ci.benicia.ca.us,1,,2,,,,,,,,3,4,,,,,,,11,,,,,16,,18,,,,,,,,,,2,3,5,1,,,,5,,7,1,1,2,3,4,,,,8,,,2,1,2,2,4,2,1,2,1,2,2,2,4,2,2,2,4,2,1,2,2,2,3,3,1,2,2,2,1,1,4,Can't think of anything right now....,"At the moment, can't think of anything...","I'm always impressed with the enthusiasm, patience and expertise of your instructors.  I have never had a bad experience. Thank you for the deligence you exert to make that happen."
INQ-20070411141326-1924392749,4/11/2007 14:26,5,5,5,5,Vanassa Goodman,vgoodm@hotmail.com,1,,,3,,,,,,,3,,,,7,8,,,11,,,14,,16,17,18,,,,,,,,,,1,3,3,1,2,3,,5,,7,3,1,2,3,4,5,,,,,,1,1,1,3,1,2,2,1,1,1,1,2,1,1,3,1,2,2,1,2,2,2,1,2,1,1,2,1,2,1,1,"A patron, a year ago, asked me if were USB capable, and if it weren't for a chance one day class at a Community College, I wouldn't have understood what that meant. Keeping current has become a difficult issue for us all in the library field.","More technical training. Hands-on doing a power point presentation, and presenting it. For those of us who don't own a phone that has internet access, or an Ipod, it would be nice to see how these devices work, problems that occur while using them, etc. More information about emerging technology--especially for those of us not technologically savy.","I have found that all the training from Infopeople have been exceptional. The instructors are knowledgeable, and efficient."
INQ-20070411141620-139649574,4/11/2007 14:56,5,5,5,5,Linda Matchette,lmatchet@snap.lib.ca.us,1,,2,,,,,,,,,4,,,,,,,,,,,,,,,,,,,,,,,,2,2,1,1,,3,4,5,6,7,5,1,,3,4,,,,,,,1,1,1,3,1,1,1,1,1,1,2,1,1,1,3,1,1,1,1,1,1,1,2,1,1,1,1,3,1,3,1,closing one floor of the library for renovation while squeezing most all other services into the much smaller children's area; the Common Sense Project Management course was very helpful,,
INQ-20070411141803-1289056209,4/11/2007 14:25,5,3,1,5,Katherine Loeser,kloeser@ci.glendale.ca.us,1,,,3,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,26,,1,1,1,1,,3,,,,,1,1,2,,4,,,,,,,3,2,3,4,1,3,2,3,3,3,2,2,1,3,3,3,2,2,2,1,2,2,3,3,2,2,1,3,3,3,1,"Patron's want more programming for their children and teens, and want us to offer more literacy services for all age ranges.  It would be nice to learn how to maximize our programming efforts, and find new ways to partner with volunteers and organizations.",,
INQ-20070411141931-476280602,4/11/2007 14:51,5,3,2,5,Ken Lin,indigo451@yahoo.com,2,,,,4,,,,,,,,,,,8,,10,,,,,,,,,,,,,,,25,,,1,3,2,1,2,3,4,5,,,1,1,2,3,,5,6,,8,,,2,3,3,2,2,3,2,1,2,2,2,2,2,2,2,2,2,1,1,2,2,2,2,2,2,2,2,2,2,2,2,,,
INQ-20070411142201-1303432191,4/11/2007 14:35,5,4,2,4,Lynn McCormick,lmccormick@co.tuolumne.ca.us,1,,,,4,,,7,,,,,,,7,8,,,11,,,14,,16,,18,,,,,,,,,,2,3,5,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,2,1,3,2,1,2,1,3,1,2,2,2,4,2,2,1,1,1,1,1,2,2,2,2,1,1,1,1,2,1,1,dealing with the hard to place adult learner. I have a number of people that want literacy services but for various reasons this is not a good mix. I need training on how to honestly deal with this situation.,Time management,Every course I have ever taken through Infopeople has been valuable.   Thank you
INQ-20070411142838-112901157,4/11/2007 14:41,5,3,4,5,Alejandro de Jesus,adejesus@sfpl.org,1,,,3,,,,,,,3,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,2,3,,5,6,7,7,1,2,3,4,,6,7,,,,2,1,2,3,3,1,1,1,1,1,1,1,3,3,2,1,3,3,2,3,1,2,2,2,1,1,1,2,1,3,2,Our library is planning to incorporate digital scanners to its microform department. A training session regarding developing policies for requests for copies and copyright issues would be welcome. Perhaps Mary Minow is available?....,,"I am planning on taking 'Library Technology 101' taught by Lori Ayre. I think this course fills a niche for the continuing education of technical skills, which I think is important as I find myself sometimes stagnant in what I use most often in this sphere."
INQ-20070411143819-793283063,4/11/2007 14:44,5,3,2,4,Susan del Castillo,smbeliveau@yahoo.com,1,,,3,,,,,,,,,,,7,8,,,11,,,14,15,16,,18,,,,,,,,26,,1,3,5,1,2,3,4,5,6,7,7,1,2,3,4,5,,,,,,3,2,3,3,1,2,2,2,2,2,1,2,1,3,3,3,2,2,2,2,2,3,3,3,2,1,2,3,2,2,1,,,
INQ-20070411143834-1666093527,4/11/2007 14:55,5,5,5,5,Richard Kraus,rkraus@lapl.org,1,,,3,,,,,,,3,,,,,,,,11,,,,,16,,18,,,,,,,,,,3,3,5,1,,,,,,7,1,,2,3,4,,,,8,,,3,1,3,3,3,1,1,3,2,3,2,1,2,3,3,1,2,2,2,1,2,3,3,3,1,1,1,3,2,2,2,"1. Librarians sharing knowledge, information, issues    2. Setting collection development plans, goals, and methods, particularly at a branch level where we rarely discuss what we are doing and why.  Collection development at a branch can be different than in a larger library or in a specialized library or department setting because we have more limited budgets, more limited space, and have to cope with a broad range of subject and collection areas as generalists.    3. School visits to adult schools.  Young Adult and Children's Librarians do this frequently and may get training here, but adult librarians often do not get the same preparation and have different issues to contend with.","1. Creating and using blogs, wikis, etc. for internal staff sharing of information and knowledge    2. Collection development at the branch level, as opposed to either a larger library setting or a specialized library or department setting.  In branches space is .    3. School visits to adult schools: while the basics may be adapted from what children's and YA librarians do, there are some differences for the adult audience, with the wide range of ages, language ability, unorthodox class schedules, varying levels of education, etc.",The Infopeople workshops and trainings have a well-deserved reputation as being well-presented and attempting to teach a wide range of interesting and timely topics.  One limitation I find is that in my lengthy career in branch libraries I need more help coping as a generalist in a smaller setting: some of the workshops go into more depth than I ever have a chance to use in my work.
INQ-20070411143926-1182825274,4/11/2007 14:45,5,3,1,1,Jennifer Colunga,jcolunga@kerncountylibrary.org,1,,,,,5,6,,,,,4,,,,,,,,,,,,,,,,,,,,,,,,1,1,4,,,3,,,,,3,,,,,,,,,9,,2,2,2,2,1,4,1,2,2,2,2,2,1,1,1,1,1,2,2,2,2,2,2,2,2,2,2,2,2,4,1,,,
INQ-20070411144039-1947763397,4/11/2007 14:44,5,4,5,5,Debbie Jan,djan@library.berkeley.edu,2,1,,,,,,,1,2,,,,,,8,,10,11,12,,,,16,17,18,,20,,22,23,,25,,,2,2,2,1,,,4,5,,,1,1,2,3,4,,,,,,,1,4,2,4,4,2,2,2,2,3,2,1,4,2,4,4,3,1,1,1,1,1,3,2,1,1,2,2,1,1,4,,,
INQ-20070411144138-1975412867,4/11/2007 14:46,5,5,5,5,,,1,1,,,,,,,,2,3,,,,,,,,,,,,15,,,18,,,,,,,25,,,1,2,5,1,2,3,4,5,,7,5,1,2,3,4,,,,,,,2,2,2,3,2,1,1,1,1,2,3,3,4,3,4,2,3,2,1,1,2,2,4,3,3,3,3,2,2,2,2,configuring the gates computers,,i have trouble logging into the online learning site.  the password never works- can that be made easier some way?
INQ-20070411144914-1411780436,4/11/2007 15:03,5,2,3,4,JP Baker,jefferson.baker@sdcounty.ca.gov,1,,2,,4,,6,,,,,4,,6,,8,,,,,,,,,17,,,,,,,,,26,,2,3,5,1,,3,,,,,1,1,2,3,4,5,,,8,,,1,1,3,2,1,2,1,3,1,2,2,2,3,1,2,2,2,2,2,1,1,2,3,3,1,1,1,3,2,3,1,upset customers- a training that deals with direct methods of diffusing an upset customer with specific examples would be helpful,"Creating a marketplace atmosphere, maybe one class for everyone and a separate class for the people that can make it happen: management/admin/facilites",I really like the instructors. They seem to know a lot about what they are teaching and give good examples to the class.
INQ-20070411150718-804008058,4/11/2007 15:20,5,5,5,5,Jane Meyer,vcll@rain.org,4,1,2,3,,,,,1,2,,,5,6,,8,,10,11,,,,15,16,17,18,,,,,23,24,25,,,2,2,2,1,2,3,4,5,6,7,2,1,2,3,4,,6,7,,,,2,2,2,1,4,2,1,3,1,2,2,2,4,2,1,1,4,1,2,2,2,1,3,2,2,1,1,1,3,1,4,We are finally creating an online catalog (web-based) of our library's holdings.  At this point I feel that we are at the very backend of library technology and it would be helpful to myself and my staff to be aware of the innovations taking place in library catalogs and their use by the users so that as we complete this project we can move this project closer to the forefront of what's being done.,,I have found all the Infopeople workshops that my staff or I have attended to be extremely helpful and relevant to my library operation.
INQ-20070411150850-737976825,4/11/2007 15:23,5,5,5,5,Patricia Iannucci,piannucci@aclibrary.org,1,,,3,,,,,1,,3,,,,,,,,,,,,,,,18,,,,,,24,,,,1,3,5,1,2,3,4,5,6,7,3,1,2,3,4,,,,,,,4,1,4,4,3,1,2,2,3,4,2,2,3,3,3,3,2,2,2,2,1,2,3,4,1,1,1,2,2,3,3,Our medium sized branch does not get very many business related reference questions. I feel ourskills in that area could be improved with additional training.,"More online, self paced workshops.","I don't like to attend full day workshops. I'm not able to absorb that much information over the course of 7 hours. Also, having the time to attend a full day workshop is very limited."
INQ-20070411151202-1119428325,4/11/2007 15:15,5,4,5,5,Monique le Conge,monique_leconge@ci.richmond.ca.us,1,1,,,,,,,,2,,,,,,,,,,,,,15,16,17,,,,,,,,,,,2,2,1,1,,3,,5,,7,1,1,,3,,5,6,,,,,2,1,2,1,3,2,1,3,2,4,2,3,4,2,2,2,3,2,1,2,1,3,3,3,2,2,2,3,2,3,2,,,
INQ-20070411152110-1246802555,4/11/2007 15:32,5,5,4,5,Jacky,javerill@redwoodcity.org,1,,,3,,,,,,,,,,,7,,,,11,,,14,15,16,,,,,,,,,25,26,,1,3,2,1,2,3,,5,,7,1,1,2,3,4,5,,,,,,2,3,4,3,1,1,1,3,2,2,1,1,1,2,3,1,2,1,1,1,1,2,4,4,3,2,2,3,3,1,2,,"Programs/services to school-aged patrons during afterschool hours.  Keeping a welcoming presence when pre-teen patrons act like - well, pre-teens.      Whole worksite attending project management course together.  Whole worksite attending communication course.",I always get new info or new energy from attednign InfoPeopel workshops.  Always high quality.    I have signed up for on-line courses but find it very difficult to devote the time to it on a regular basis.  I would be reluctant to sign up for online courses in the future.
INQ-20070411152359-1154567322,4/11/2007 15:49,5,5,1,5,Penny Taylor,Penny.Taylor@sdcounty.ca.gov,1,,,3,,,,,1,2,,,,,7,8,,,11,12,,,15,16,,18,,,,,,,,26,,1,3,5,1,,3,4,5,,,5,1,2,3,4,5,6,7,8,,,2,2,3,3,1,2,2,4,2,4,2,2,1,2,3,2,2,3,3,2,2,2,3,3,2,1,1,3,3,2,1,Working with disabled populatons,Planning successful programs,The trainings I have attended have been great - very helpful and vibrant - so that the lessons learned stick with me.
INQ-20070411152709-1798486012,4/11/2007 15:39,5,5,5,2,Sherry Markham,sherry.markham@sdcounty.ca.gov,6,,,,,,6,,,,3,4,,,7,8,,10,11,12,,,,16,,18,,,,,,,,26,,2,2,5,,,3,4,,,,3,,2,,,,,,8,,,3,2,4,3,1,3,2,3,3,3,3,3,1,3,3,2,3,3,3,2,4,3,4,4,2,2,3,3,2,4,1,,,
INQ-20070411152721-1724124144,4/11/2007 15:32,5,3,2,5,Marcie Rich,mrich@lapl.org,1,,,3,,,,,,,,,,,7,,,,11,12,,,,16,,18,,,,,,,,,,1,3,5,1,,,4,,,7,1,,,,,,,,,9,,3,1,3,3,1,1,1,1,1,2,1,1,1,1,1,1,1,2,1,1,1,2,1,2,1,1,1,2,1,2,1,,,
INQ-20070411153208-1468805277,4/11/2007 15:35,5,5,4,5,Shiok Lim,slim@ci.berkeley.ca.us,1,,,,,,6,,,2,,,,6,,,,10,11,,,,,,,,,,,,,,25,,,2,2,1,1,,,,,,,1,1,2,3,4,,6,,,,,2,2,4,1,4,2,2,1,1,4,1,1,4,1,2,1,2,3,2,2,1,1,2,3,3,1,2,1,1,1,2,,,
INQ-20070411153233-340797252,4/11/2007 15:36,5,4,4,5,Priscilla Stultz,pstultz@omm.com,4,,2,,,,,,1,2,,,,,,8,,,11,12,,,15,,,18,,,,,,,,,,1,3,5,1,,3,4,5,,7,1,1,2,3,4,,6,,,,,1,4,4,4,4,1,1,4,4,4,4,1,4,1,4,4,2,1,2,4,1,1,1,4,1,3,4,4,1,4,4,New as manager. Could definitely use management skills training preferably in a special library setting.,Library Budgets  Evaluating and Weeding the Special Library Collection,
INQ-20070411153612-458647220,4/11/2007 15:40,5,6,5,5,Barbara Bibel,barbarabibel@earthlink.net,1,,,3,,,,,,,,,,,,,,,11,,,,,16,,18,,,21,,,,,,27,1,3,2,1,,,,,,7,1,1,,3,,,,7,,,,4,2,4,3,4,2,3,3,2,2,2,2,4,4,4,1,4,3,4,2,3,4,2,4,1,1,2,4,1,2,4,,,Infopeople training is always useful.
INQ-20070411153658-2033096815,4/11/2007 15:45,5,4,2,6,Cheryl,cweeks-frey@sdcpll.org,7,,2,,,,,,,,,4,,,,8,,,11,,,,15,16,,18,,,,22,,,,,,2,3,1,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,3,1,1,4,1,1,2,2,1,1,1,4,1,1,1,4,1,2,1,1,2,2,2,1,2,3,2,1,2,4,,,
INQ-20070411153956-1444435152,4/11/2007 15:45,5,5,5,5,ellen riley,ellen.riley@sdcounty.ca.gov,1,,,3,,,,,,,3,,,,,,,,11,,,,15,16,,18,,,,,,,,,,1,3,5,1,,,,,,,1,1,2,3,4,,,,,,,4,1,2,3,3,1,1,3,2,3,2,1,3,2,3,1,3,1,1,2,1,2,3,3,1,1,2,2,1,1,2,Poor signage.,More Internet searching workshops  More xp or similar workshops,
INQ-20070411154141-1239591963,4/11/2007 15:47,5,3,1,2,Tina Bartlett,ettergirl@gmail.com,1,,,3,,,,,,,3,4,,6,7,,,10,,12,,14,,16,17,18,19,20,,22,,,25,,,2,2,2,1,,,4,5,,7,7,1,2,3,4,5,6,7,,,,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,Just getting more experience ansd teaching would be good because everything changes so much.,,
INQ-20070411160529-1123916671,4/11/2007 16:19,5,5,3,5,Katrin Olafsson,katwing2@earthlink.net,1,,,3,,,,,,,,,,6,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,3,,5,,7,3,1,2,3,4,5,6,,,,,1,1,3,1,3,1,3,1,1,1,2,2,3,1,3,1,2,2,1,1,1,1,1,1,1,2,1,1,1,2,3,,,
INQ-20070411160617-143946114,4/11/2007 16:19,5,4,2,4,Rebekah Sanders,becsan13@hotmail.com,1,,,,4,,,,,,,,,,7,8,,10,,12,,14,,,,18,,,,,,24,25,26,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,,,,,,2,1,4,3,2,1,1,2,2,2,1,1,2,1,2,2,2,1,2,1,1,1,2,2,1,1,1,2,1,2,2,,conflict management,
INQ-20070411160802-1357828045,4/11/2007 16:11,5,4,5,5,Nancy Hoven,nhoven@earthlink.net,1,,2,,,,,,,2,3,,,,7,,,,11,,,,,16,17,18,,,,22,,,,26,,2,2,2,1,2,,4,5,,7,1,1,2,3,4,,,,,,,2,2,3,3,2,1,1,2,1,2,2,2,2,2,3,3,2,1,1,1,1,1,3,3,2,2,1,3,2,3,2,,,
INQ-20070411161321-1244475568,4/11/2007 16:27,5,2,1,2,Laura Munoz,Laura.Munoz@sdcounty.ca.gov,1,,,,,,6,,,,,,,6,7,8,,10,,,,,,,,,,,,,23,,,,,1,3,5,1,,3,4,5,,7,1,1,2,3,4,5,,,8,9,,2,2,3,2,1,2,1,3,1,3,3,2,2,2,2,1,2,3,3,3,1,1,3,3,2,1,1,3,2,2,2,"I've dealt with many irate customers, I think a training on dealing with people like this would be helpful for mnay of us",Plenty good ones to choose from... n/a,n/a
INQ-20070411161813-167341171,4/11/2007 16:29,5,6,1,4,Russell Liesch,russell.liesch@kerncountylibrary.org,6,,2,,,,,,,,,,5,,,,,,,,,,,,17,,,,,,,,,,,1,3,2,1,,,,5,,,1,1,,3,,,6,,8,,,2,4,2,3,4,3,3,3,1,3,2,3,4,2,1,3,4,2,2,3,4,2,3,2,3,2,3,2,2,3,4,,,
INQ-20070411161913-1298574401,4/11/2007 16:26,5,5,4,4,Valerie Watts,vwatts@lausd.k12.ca.us,3,,,3,,,,,1,2,,4,,6,,8,,10,11,,13,14,,16,,18,,20,,,23,24,,,,1,3,2,1,2,3,,,,7,1,1,2,3,4,,,,,,,3,4,4,1,4,3,2,2,1,3,1,1,1,3,3,1,1,3,2,3,1,2,3,2,1,1,2,1,3,1,1,"Support for the use of the library for its intended acacdemic use - not as a seating area for counselors programming students, meetings, testing, etc.",Web site design (offerings already full),It's nice when the training is free so we don't have to seek funding.
INQ-20070411162136-1730789822,4/11/2007 16:52,5,6,5,5,Jeanne McKay,jmckay@lapl.org,1,,,3,,,,,,,3,,,,,,,,11,,,,,,,,,,,,,24,,,,2,2,4,1,,3,,5,,,1,1,2,3,4,5,,,,,,1,1,3,3,1,1,1,3,1,3,1,1,1,1,3,3,2,2,3,2,1,3,3,3,1,1,2,3,2,3,2,"How to handle problems dealing with the homeless, gangs, computer reservations and fines problems, and resolving public service problems in a positive way are constant areas of concern.",Reference Service  Customer Service  Supervisory Skills,Infopeople seems to be covering relevant subjects reflecting the evolving technology and society.  Our library administration would like half day trainings that would be practical for our staff and scheduling problems but not for the Infopeople staff.
INQ-20070411162248-364086973,4/11/2007 16:33,5,6,5,5,Julie Gray,protecprotec@earthlink.net,7,,,3,,,,,,,,,,,,,,,11,,,,,,,,,,,,,,,,,1,1,4,1,2,3,,,,7,1,1,2,3,4,,,,,,,3,3,3,3,3,3,3,1,1,3,3,3,3,3,3,3,3,3,3,3,3,3,1,3,3,1,3,1,3,1,3,technical researching skills -- sometimes the students know more 'tricks' than my instructors.,Research techniques for the 'handicapable' and 'learning differences' students.,"Infopeople are on top of the field. . .how about some videos of your sessions to sell.  I'd buy anything dealing with Research for Writing, Information Competency, Information Literacy all at the college level -- for students AND faculty."
INQ-20070411163043-494526990,4/12/2007 18:08,5,6,5,4,M.Andrest,mandrest@lib.sbcounty.gov,6,,,3,,,,,1,2,3,4,5,,7,8,,10,11,12,,,15,16,,18,,,,,,,,,,2,3,2,1,,,,,,,1,1,2,3,4,,6,,,,,2,1,3,1,2,1,1,1,2,3,3,2,2,2,1,3,3,1,2,1,1,3,3,3,2,1,1,2,2,2,1,Teens can be very vocal in the library.  We need to offer programs that will interest them and keep them under control.  We have a small library and controlling noise of any kind is a problem.,"Dealing with unreasonable patrons who demand services and requests that we cannot supply.  They often ask the staff for detailed computer instructions and requests to set up e-mail accounts for them.  They demand absolute silence from everyone in the library so that they can access their e-mail or do their computer research.  How about a class on how to maintain harmony in the library while serving many masters?  We check out books, DVDs magazines and have pc's for the public.  All patrons expect a kind word or book recommendations, or assistance on the computer.  We have a small part time staff of each employee working a 19 hr week.  There is one full time Branch Manager, who often feels under seige.",The Infopeople training classes have been very helpful to me.  I have always come away from the classes with new information and inspiration to assist others including the staff in our library.  I hope that our SB County library will continue to offer these helpful classes.
INQ-20070411163606-1928709549,4/11/2007 16:44,5,5,5,5,Mary Lynch,Mary.Lynch@ventura.org,1,,,3,,,,,1,2,3,4,,6,,8,,10,,12,,,15,16,17,18,,20,21,22,,,25,26,,2,3,5,1,2,3,,,,,1,1,2,,,,,,,,,2,1,3,3,3,1,1,2,3,2,3,3,3,2,3,3,3,1,2,2,2,2,4,2,2,1,4,2,3,2,3,Need to re work our library web page without putting everything on the first page,,Travel in S Calif is terrible - more workshops in Ventura or Santa Barbara COunty
INQ-20070411164604-914350816,4/11/2007 16:55,5,6,5,3,Carol Kreamer,Carol.Kreamer@sjvls.org,1,1,,,,,,,,2,,,,,,,,,,,,,15,16,17,,,,,,,,,,,2,2,1,1,,3,,5,,7,5,1,2,3,4,,,,,,,2,1,2,2,1,1,2,3,2,2,3,2,2,3,1,2,2,2,2,1,2,3,4,3,1,1,1,1,3,1,1,Reference Interview,Book repair,
INQ-20070411164729-1721128471,4/11/2007 16:53,5,5,5,5,Robin Weed-Brown,rweedbrown@glendoralibrary.org,1,1,,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,2,2,1,1,,,4,5,,,5,1,,3,,,,,,,,1,1,3,2,1,1,1,3,1,1,2,2,3,1,2,2,3,1,1,2,2,2,3,2,1,1,3,2,1,1,2,,,keep up the good work! Webcasts are great because you archive them and that adds a lot of flexibility for us in training and juggling schedules.
INQ-20070411165327-54976253,4/11/2007 17:00,5,3,2,5,Caroline Gick,cgick@ccclib.org,1,,2,,,,,,1,2,3,4,,,,,,,,,,,15,16,17,18,,,,,,,,26,,2,3,2,1,,3,,,,7,1,1,2,3,4,5,6,,,,,1,1,3,3,1,2,1,3,2,2,2,2,1,1,3,3,2,2,2,2,2,2,3,3,2,2,3,3,3,3,1,"We have a strong emphasis on customer service in my library system.  For some this is an inherent skill and we tend to hire with this quality in mind.  However, there are times when specific training on how to handle difficult service situations could greatly benefit an especially challenging interaction.",Using Microsoft Publisher or other software to create appealing and professional looking marketing pieces.,
INQ-20070411170008-1129816367,4/11/2007 17:12,5,5,5,4,Jeri Takeda,jtakeda@mcls.org,6,,2,,,,,,,2,,,,,,,,,,,,,,,17,,,,,,,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,6,,8,,,1,2,3,3,2,3,2,3,1,1,2,2,3,2,3,2,2,2,1,2,1,2,2,1,2,2,2,2,2,1,2,,,
INQ-20070411171032-574296871,4/11/2007 17:18,5,3,1,3,Mary Ellen Rech,maryellenrech@yahoo.com,1,,,,4,5,,,,2,,,,6,,,9,,11,,13,,,,,,,20,,,,,,,,3,3,5,1,,,,,,,1,1,2,,4,,,,,,,2,2,3,2,1,1,1,3,2,4,2,1,2,1,1,1,1,3,3,4,2,4,2,1,2,1,1,3,1,1,4,,,
INQ-20070411171125-328909052,4/11/2007 17:21,5,3,2,5,Candice,findcandice@gmail.com,4,,,,4,,,7,,,,,,,,8,,,,12,,,,,,18,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,3,1,2,3,4,5,6,,,9,,2,2,2,2,2,1,1,1,1,1,1,1,2,1,2,2,1,1,1,1,1,1,1,1,1,1,1,1,2,1,1,Management courses or training in dealing with difficult people,,"As a busy and financially strapped library student and paraprofessional, I really, really appreciate that the workshops are archived as podcasts.  This is a wonderful service and really encourages professional development. I only wish there were more hours in a day so that I could watch them all!"
INQ-20070411171503-1358950151,4/11/2007 18:26,5,4,3,7,Connie McKeever,connie.mckeever@sdcounty.ca.gov,1,,2,,,,,,,,3,4,,6,7,8,,,11,12,,,,16,,18,,,,,,,,26,,2,3,5,1,,3,,,,,1,1,2,,,5,,,8,,,2,2,3,2,3,1,1,3,2,4,3,2,2,2,2,1,2,2,2,2,1,2,4,4,2,1,3,3,3,4,3,"searching for available library materials and not being sure where to start with the search - our library does not have a librarian on staff, only a librarian supervisor that visits the branch infrequently",,
INQ-20070411171538-1149225767,4/11/2007 17:27,5,3,4,5,Melesha Johnny,melesha.johnny@hayward-ca.gov,1,,2,3,,,,,,2,3,4,,,7,,,,11,,,,,16,,18,,,,,,,,,,2,3,5,1,2,,,5,6,7,1,1,2,3,4,,,,,,,2,2,3,3,2,2,1,3,1,2,2,2,1,2,3,2,3,2,1,2,1,2,4,4,2,2,1,2,2,1,2,"Dealing with difficult, argumentative patrons while remaining calm and professional.",I need to take a basic Excel class.  I'd also be interested in courses that cover library budgeting or a course that helped prepare for the process of building or remodeling a library.,
INQ-20070411172528-1600615556,4/11/2007 17:45,5,5,5,5,Margaret Douglas,mdouglas@mx.tol.lib.ca.us,1,,,3,,,,,,,3,,,,,,,,11,,,14,15,16,,18,,,,,,,,,,1,3,2,1,2,3,,,,,3,1,2,3,4,,,7,,,,2,1,3,3,3,2,1,2,1,2,2,1,2,1,1,1,2,1,1,1,1,1,3,2,1,1,3,3,1,3,3,"I spend most of my time at the public reference desk, and to have continuing education in specific area, such as business or internet searching, enhances by ability to work with patrons.","Blogs and Blogging, Photo sharing on the internet, anything that is new media.",InfoPeep does a great job---
INQ-20070411172608-21093017,4/11/2007 19:31,5,5,2,5,Janice Garcia,janice.garcia@sjlibrary.org,1,,,3,,,,,,,3,,,,,,,,,,,,,,,18,,,,,,,,26,,1,3,5,1,,3,,5,,7,1,1,2,3,4,,6,,8,,,3,2,4,3,3,2,2,2,2,3,3,2,2,2,3,2,3,3,3,3,2,3,3,2,3,3,2,3,3,3,2,,,
INQ-20070411175612-1486847183,4/11/2007 18:23,5,5,5,7,Cheryl Turnbough,nscref@buttecounty.net,7,,,,4,,6,,1,,,,,6,,,,,,,13,,,,,18,,,,,,,25,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,,,,,,4,4,4,2,2,2,3,2,2,3,1,2,1,3,3,1,1,4,4,4,3,4,3,3,1,1,4,2,1,1,2,"When people come in needing government documents, being able to find what they need in a timely manner","Technology, more of","I found the Infopeople training to be extremely helpful in every area.  I work as a paraprofessional and I did not go to Library School.  Libraries and schools seem to be moving in the same direction because of lack of funding, to use people without MLS degrees to do the work at a reduced cost, so any training is marvelous.  I have attended most of the time under the Rural Initiative.  This has allowed me to gain more knowledge that would have been impossible if I(or my employer) had to pay the fee each time. Thank you!"
INQ-20070411175702-760383391,4/11/2007 18:07,5,4,1,2,Daniel Rivera,daniel.rivera@sdcounty.ca.gov,1,,,3,,,,,,,,4,,,,8,,,11,12,,,,,,,,,,,,,,,,1,3,5,1,,3,4,5,,,1,1,2,3,,5,,,8,,,1,4,2,4,4,4,1,3,2,4,4,2,4,1,2,2,4,2,1,4,2,4,4,3,2,2,3,4,4,4,4,Conflict management between customers and staff.,,
INQ-20070411175826-696706077,4/11/2007 18:11,5,4,2,4,Jacquelyn Higgins,jakehiggins@earthlink.net,1,,,,,5,,7,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,2,3,4,5,,7,3,1,2,3,4,5,6,,,,,4,3,4,4,3,3,2,2,1,4,2,3,3,4,3,3,3,2,2,2,2,3,3,4,2,3,1,3,2,4,3,Increasing level of self service stations,Roaming reference,The trainer makes all the difference!
INQ-20070411182454-679111336,4/13/2007 13:30,5,5,5,5,Bessie Platten,bplatten@alpinecountyca.com,1,1,,,,,,,1,2,3,,5,,7,,,,,,,,15,16,17,18,,,21,,23,,,,,2,2,2,1,,,4,5,,7,5,1,2,3,,,6,,,,,2,2,4,3,1,2,1,4,2,2,2,3,3,2,4,1,2,1,1,1,2,2,2,2,2,2,2,2,2,3,2,,use of MS Publisher for library newsletter layout and other publications.,"For rural libraries, webcasts are attractive because staff do not have to travel to workshop site."
INQ-20070411183758-640251718,4/11/2007 19:12,5,4,5,5,Darla Gunning,dgunning@library.ca.gov,5,,2,,,,,,1,,,,,6,,,,10,,,,,,,,,,20,,,23,24,,,,2,2,2,1,,3,4,5,,7,5,1,2,3,4,,6,7,8,,,1,2,4,1,4,1,2,1,1,4,3,4,4,1,2,2,4,3,2,2,2,2,2,3,2,1,4,1,1,3,4,New technologies how to use and how to implement agency-wide. It has deep reservations on implementing anything new that might seemingly drain their resources.,Basic PC skills and application tips/tricks. More Library 2.0 types of training requiring hands-on activities.,Always want more!!!
INQ-20070411183912-243510880,4/11/2007 19:38,5,5,2,2,Christine Cortese,christine.cortese@sdcounty.ca.gov,1,,,,,,6,,,,,,,,,8,,,,12,,,,,,,,,,,,,,,,1,3,5,1,,3,4,5,,7,3,1,2,3,4,,,,,,,1,1,1,2,3,2,2,3,2,2,2,3,3,1,2,2,2,2,1,1,1,1,2,1,1,1,2,2,3,2,3,"Definitly top of my list is the challenge of using appropriate search terms and understanding call number assignments (i.e. 'Making Arbors and Trellises' 684.18 & 'The Well Decorated Garden' 684.1, but 'Garden Walls, Fences & Hedges' 624).","As above. Also, handling crisis situations. Labor laws. Environmental laws.",I love your in person trainers and programs; however for a busy small branch the webcasts and online go-at-your-own pace is much more workable.
INQ-20070411190615-1022496133,4/11/2007 19:21,5,5,5,4,shelley green,weedlib@yahoo.com,1,,,3,,5,6,,,,3,4,,,7,8,9,10,11,12,,,,,17,18,19,20,,,23,,,26,,1,3,5,,,3,,,,,3,1,2,3,4,,,,,,,4,2,4,4,2,4,1,3,1,4,4,3,4,4,2,1,4,4,4,4,1,4,4,1,1,1,2,3,1,4,2,I took 2 classes that have helped me deal with patrons.  Extreme googling and a class on web based sources of information.  Both these  classes were outstanding and helped me point patrons in the right direction when they used computer sources.,,I have enjoyed my infopeople classes alot.  Learned lots and can better serve the patrons.
INQ-20070411192910-1816637615,4/11/2007 19:35,5,6,5,5,Elena Panajotovic,panajoto@lapl.org,1,,,3,,,,,1,,3,,,,,8,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,,,,,,1,,,3,,,,,,,,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,helping patrons with computer related problems,,
INQ-20070411193801-1390309739,4/11/2007 20:03,5,3,1,4,Heather Bratt,hbratt@saclibrary.org,1,,,,4,,,,,,,,,,,8,,,,12,,,,,,,,,,,,,,,,3,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,,,8,,,3,1,2,1,2,1,3,2,1,1,1,2,2,3,3,2,2,2,2,2,3,3,2,1,1,1,1,3,2,2,2,Assisting customers to find library materials and use library technology.,,
INQ-20070411193928-219297166,4/11/2007 19:53,5,6,5,5,Alice Tang,gtang114@gmail.com,1,,,3,,,,7,,2,3,4,,,,,,,,,,,,,,18,,,,,,,,,,1,1,5,1,,3,4,,,7,1,1,2,3,4,,6,,8,,,3,1,3,4,1,1,1,2,3,1,4,2,3,1,2,2,4,2,1,1,1,1,3,4,1,1,1,1,3,1,2,To learn how to start a Community collaborated program through the fundings from the state library.,,
INQ-20070411195417-189743783,4/11/2007 20:02,5,4,5,5,Jayanti Addleman,addlemanjg@co.monterey.ca.us,1,1,,,,,,,,2,3,,,,7,,9,,,,,,,,17,18,,20,21,,,,,26,27,2,2,2,1,2,3,4,5,,7,2,1,2,3,4,5,,,,,,2,1,3,1,1,1,1,2,1,2,2,3,2,2,1,1,2,2,2,2,1,2,2,2,1,1,1,2,1,1,1,"Some of our staff can really use diversity/cultural awareness/sensitivity training. Our county offers training, but I think addressing it in a library setting makes it more intersting and relevant for our staff.",Management for mid-level managers,You people are great!
INQ-20070411201452-99103857,4/11/2007 20:20,5,4,5,5,Debbie Sommer,dsommer@chcf.org,7,,2,3,,,,,1,2,,,,,,,,10,11,12,,,15,16,,18,19,,,,,,,,27,1,1,2,1,,,,5,6,,1,1,2,3,4,5,6,7,,,,3,4,4,4,4,4,2,2,1,4,4,2,4,2,3,2,4,2,2,2,2,2,4,4,2,1,3,1,2,2,4,i can't think of any situations off hand.,you do a good job -- can't think of anything not covered!,"great selection of courses!  popular ones fill up quickly, but you seem to respond well with adding additional sessions and contacting us about getting in first if on waiting list.  thx!"
INQ-20070411203501-825145925,4/11/2007 20:44,5,5,5,5,sandy nozick,sandy.nozick@kerncountylibrary.org,1,,,3,,,,,,,3,,,6,,,,,11,,,,,,,18,,20,,,,24,,,,3,3,5,1,2,3,,,,,3,1,2,3,4,,,,8,,,4,3,3,2,4,2,3,4,4,2,2,2,3,3,4,2,4,3,2,3,3,3,4,4,2,3,3,4,2,2,3,building facilities and layout of services and service areas; signage.  our building is too confusing and overwhelming and makes even intelligent people somewhat helpless.,working with closeminded mgmt,your page of questions had one chart but you asked for what we need and what we have interest in--those can be 2 different responses
INQ-20070411203843-706399948,4/11/2007 21:17,5,5,3,5,Becca,bcctdd@comcast.net,3,,2,,,,,,1,2,,,,,7,8,,10,11,,13,14,,,17,18,,,,,,24,25,26,,2,2,5,1,2,,,5,6,,1,1,2,3,4,,,,,,,2,4,2,3,3,3,3,3,1,3,1,2,1,1,3,2,2,3,2,2,2,2,4,3,3,2,2,2,3,3,2,"Oh gosh I can't think of a specific thing right now, beyond what you've already asked... as my needs shift to be more administrative, they also seem less library-specific in a way....",I think that the ways in which tagging and cataloging overlap/compliment/extend each other needs more exploration,I'm so glad you exist and I always find your workshops to be thorough and professionally executed
INQ-20070411205115-726007544,4/11/2007 20:57,5,2,1,5,Melissa Morwood,melissa.morwood@cityofpaloalto.org,1,,,3,,,,,1,,,,,,7,,,,,,,,,,,18,,,,,,,,,,1,3,2,1,,,,,,,1,1,2,,4,,,,,,,2,2,3,4,1,2,2,3,3,4,3,3,1,3,3,3,2,3,4,4,2,3,4,4,2,3,2,4,3,4,3,,,"I have enjoyed all of the Info People workshops I have attended, especiall Michael Cart's Book Talking workshop."
INQ-20070411205203-263945287,4/11/2007 20:56,5,5,1,4,Elisabeth Newbold,enewbold49@hotmail.com,1,,,,,,6,,,,,,,,,8,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,3,,,,7,1,1,,3,4,5,6,,8,,,4,4,4,4,2,3,1,4,3,3,3,3,4,3,2,1,2,2,3,3,2,4,3,3,1,1,3,4,1,2,4,Could be better at refining reference questions and searches,,
INQ-20070411211235-40786273,4/11/2007 21:19,5,2,2,4,Sarah Allison,sma883@hotmail.com,2,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,21,,,,,,,3,3,5,1,2,3,4,5,6,7,1,1,2,3,,5,,,8,,,4,4,4,2,4,2,2,2,3,3,3,2,4,2,2,2,4,4,4,4,2,4,4,3,2,3,4,4,4,4,4,,Basic Book repair workshop,
INQ-20070411211612-2017612520,4/11/2007 21:29,5,5,2,5,Barbara Blegen,blegen@plsinfo.org,1,,,,4,5,,,,,,,,,,8,,,,,,14,,,,,,,,,,,,,,3,3,4,1,2,3,4,5,6,7,1,,2,3,,,,,,,,4,4,4,4,2,4,2,4,2,4,2,4,4,4,4,2,2,4,2,4,2,4,4,4,2,2,3,2,4,4,4,"I was searching for some books for a patron on child soldiers.  I only found things at other libraries and sent the patron away.  Later, I tried other search words and was able to find items that were in our library.  It would have helped to have more extensive training on searching in our catalog system.",,
INQ-20070411225309-2088958082,4/11/2007 23:00,5,6,5,5,,,1,,,3,,,,,,,3,,,,,,9,,11,12,,,,16,,18,,,,,,,,,,1,3,1,1,,3,,5,,,1,1,2,3,4,,6,,,,,3,1,4,3,2,1,2,3,1,2,1,1,3,3,3,1,3,1,2,1,3,3,3,3,2,1,1,3,1,1,3,,,
INQ-20070411231601-1469276382,4/12/2007 0:00,5,5,3,6,Jill Schofield,jscho@sierramadre.lib.ca.us,1,,,3,,,,,,,3,,,6,,8,,10,11,,,,,,,18,,,,,23,,25,,,2,3,2,1,2,3,4,5,6,7,1,,2,3,4,,6,,,,,2,2,3,2,3,1,2,3,1,2,2,2,3,2,3,2,3,2,2,3,3,3,3,1,2,2,3,1,2,1,3,marketing online resources,,I have always found the Infopeople workshops to be useful and well presented.  Thank you.
INQ-20070412002309-1471230025,4/12/2007 0:36,5,5,2,5,marilyn koutnik,mkoutnik@hotmail.com,1,,,3,,,,,,,3,,,6,,8,9,,,12,,,,,,18,,,,,,,,,,1,1,1,1,,,,,,,1,1,2,3,4,5,,,,,,4,2,4,2,3,2,3,4,4,4,2,2,4,4,3,2,3,3,4,4,4,4,4,4,2,2,3,4,4,4,3,we have many new para-professionals working in our library who would benefit from basic library informational classes and basic reference classes. With the movement for more para's to be doing traditional librarian jobs training for them would be very helpful,"cataloging, software training (new microsoft programs) training for para professionals.",
INQ-20070412100447-1189142508,4/12/2007 10:13,5,5,4,2,beverly brown,lplibrary@qnet.com,1,,2,,,,,,,,,4,,,,,,,,,,,,,,,,,,,,,,,,3,3,5,1,2,3,,,,7,1,1,2,3,4,,,,,,,1,2,3,2,1,2,2,2,2,3,3,2,1,2,1,1,2,3,2,1,1,1,1,1,1,1,2,2,1,1,1,none to think of at the moment,,more more and more training
INQ-20070412111940-1138938319,4/12/2007 11:26,5,5,5,5,Linda Sitterding,linda.sitterding@sjvls.org,1,1,,,,,,,1,2,,,,,,,,,,,,,15,,17,,,,21,22,,,,,,2,2,1,1,,,4,,,,1,1,2,3,4,,,,,,,1,2,1,2,1,1,1,3,2,2,2,2,1,1,3,3,3,1,2,2,2,2,2,2,2,1,2,3,3,3,3,"discussions with non professional staff on the importance of collection development and management, namely weeding.","working with library boards, Boards of Supervisors and CAOs, negotiating budgets, strategies etc.","so far the workshops I have attended have been worthwhile.  Staff has had varied reviews, this has reflected a lack of experience on their part."
INQ-20070412114847-10207512,4/12/2007 12:17,5,5,2,2,Marilyn Davi,marilyn_davi@agilent.com,4,,,3,,,,,,,,,,,,,,,,,,,,,,,,20,,,,,,,27,1,3,2,1,2,3,4,5,,,3,1,2,3,4,5,,,,,,4,4,4,1,4,1,2,1,2,4,4,4,4,3,2,3,4,2,2,4,3,4,4,3,3,2,4,4,3,2,4,"Market research and subscription agencies; i.e. who are the best and why, what is each strengths and weaknesses and are their customers happy. If they've not happy, why not. We're not happy with agency, but we're not sure who may be better or worse, so we're stuck","Trends re: electronic journals, subscriptions and publishers when planning for future growth  How to get the best deals; e.g. bundling options, etc.  How will Librarians survive if everything is digitized? What will our roles be and will our skills still be needed?  How do we market ourselves, not just the Library?  What is the future for print collections?","I've been to a few Infopeople workshops and most of them were frankly not worth my time. They don't seem to be meaty enough so I can't justify taking a day away from the office, especially since we are short-staffed. The information seems to be too fague for me...it's usually information I already know. I did however really enjoy 'extreme googling' and the location at MLK library in San Jose, Ca was ideal. but even then, there were items on that agenda that I didn't need to spend my time on. So you really should start making courses/talks, etc available online as much as possible as soon as possible. Then if there's a topic that day that I'm interested in, I can just tap into that for an hour or 2 and not be too disrupted and not have to travel anywhere."
INQ-20070412122747-1434089270,4/12/2007 12:49,5,4,5,5,Patty Hector,pattynbc@sonic.net,6,,2,,,,,,,2,,,,6,,,,,11,12,,,,,,,,,,,,,25,,,1,1,2,1,2,3,4,5,,7,7,1,2,3,4,,,,,,,2,4,3,2,4,4,3,2,1,3,2,2,4,1,4,4,4,2,1,3,2,2,3,4,4,4,3,3,4,3,4,Witnessed staff person trying to get a patron to take a cell phone call outside.  Patron ignored staff person who got louder and louder with requests.  Both ended up frustrated and indignant.,,
INQ-20070412125909-313046589,4/12/2007 13:03,5,3,3,5,Marsha Weeks,mweeks.smith@verizon.net,1,,2,3,,,,,,,3,4,,6,,,,10,,,,,,,,18,,,,,,,25,26,,2,3,5,1,2,3,4,5,,7,1,1,2,3,,,6,,,,,1,1,2,3,2,3,2,4,3,2,3,3,3,2,3,2,3,1,2,2,2,2,4,4,2,4,2,3,3,1,1,,,
INQ-20070412134209-410580889,4/12/2007 14:07,5,5,4,3,Eileen Cockcroft,eileen_cockroft@csd.k12.ca.us,3,,,,4,,,,1,,,,,6,7,8,,10,11,,13,,,,,,19,,,,,,,,,1,1,3,,,3,,5,,,3,1,2,3,4,,,,,,,3,4,2,1,1,3,4,3,1,2,3,3,1,3,4,2,4,4,3,2,2,3,3,3,3,3,4,3,4,1,4,"Fund Appropriation. Funding is always a problem.  If we had training in acquiring grants, writing fund-seeking papers, searching the web for grants and monies offered, interpreting requirements for and skills in how to acquire funds, it would be a big help!    Also, a quick, easy way of testing for age-appropriateness - reviews and age-level notes aren't always accurate.",Weeding  Care and Repair  Internet Research Skills & Sites for children  Marc Records  Rules & Regulations on Video/DVD ownership/viewing at schools (copyright laws)  Any current laws that affect school libraries  updates on anything that affects libraries,
INQ-20070412145443-717258946,4/12/2007 15:15,5,5,2,5,margaret pelz,margaret.pelz@kerncountylibrary.org,1,,,3,,,,,,,,,,,,,,,,,,,15,16,,18,,,21,,,,,26,,2,3,5,,,3,4,5,,,1,1,2,3,4,,6,,8,,,1,1,2,2,3,3,1,1,1,1,1,2,2,1,2,2,1,1,1,1,1,1,1,2,1,2,1,1,1,2,2,on site  training for new employee with tools to deal with angry/hostile patron... dvd?,,
INQ-20070412150202-717220072,4/12/2007 15:09,5,5,5,5,Sylvia Wolfe,sylvia.wolfe@sdcounty.ca.gov,1,,,3,,,,,,,,,,,7,,,,,,,,,,,18,,,,,,,,26,,1,3,5,1,,3,,5,,7,1,1,2,,,,,,8,,,4,3,4,4,1,2,2,4,3,4,3,3,4,4,4,3,3,4,3,2,4,4,4,4,2,3,3,4,3,4,1,"Weeding of old and/or damaged materials, and schedules for regular updating of the collection.",,
INQ-20070412150936-912415488,4/12/2007 15:31,5,5,3,1,,,1,,,,,5,,,,,,,,,,8,,,,12,,,,,,,,20,,,,,,,,1,2,5,,,,4,5,,,5,1,,,,,,,8,,,3,1,3,2,2,2,1,2,1,2,2,2,2,2,1,1,3,1,2,1,1,2,2,1,1,1,1,2,2,2,2,DEALING WITH UNRULY CHILDREN.,,
INQ-20070412155856-1976927077,4/12/2007 16:13,5,5,4,5,Laurel Michel,laurel.michel@sdcounty.ca.gov,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,3,,,,7,1,1,2,3,4,5,,,,,,3,1,4,4,3,1,1,3,2,4,2,2,3,2,3,1,2,1,1,3,1,2,4,4,1,1,2,4,2,4,3,"Trying to encourage customers to use Library  databases and reference materials, rather than always needing to check out a book.",,"The Infopeople training sessions I have participated in have been very practical, hands-on workshops, taught by excellent instructors. These sessions, whether online or in person, are essential for library professionals who want to keep up with the latest trends and technologies in the information/library world."
INQ-20070412160344-1861097366,4/12/2007 16:08,5,5,4,5,Barbara Amberg,amberg@smcl.org,1,,,3,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,,,1,3,5,1,2,3,,,,7,1,1,2,3,4,,,,,,,3,2,4,4,1,2,2,2,1,4,2,2,1,3,4,2,3,4,4,3,2,3,4,4,2,3,3,4,2,4,3,Knowing about new technologies -- I don't have kids myself so it's difficult to keep on top of things!,,
INQ-20070412161705-2127724858,4/12/2007 16:43,5,4,2,4,Elizabeth Molyneux,emolyneu@snap.lib.ca.us,1,,,,4,,,,1,,3,,,,7,,,,,12,,,,,,18,,,,,,,,,,1,3,5,1,,3,4,,,7,1,1,2,3,4,5,6,,8,,,2,1,3,3,2,1,1,3,2,2,1,1,2,2,2,1,2,2,2,1,1,2,3,1,1,1,1,3,2,2,2,"I am interested in any training related to improving customer service to a diverse community, especially a community with low educational acheivement.",I am new to the area and am not certain what your course offerings consist of.  I am very interested in any programs related to improving reference skills and adult programing.,
INQ-20070412171507-544743327,4/12/2007 17:19,5,3,5,5,Diane Gaylor,dgaylor@devry.edu,2,1,,,,,,,1,2,,,,,,8,,10,11,12,,14,15,16,17,18,,,,,,24,25,,,2,2,1,1,2,3,4,5,6,7,7,1,2,3,4,5,6,,,,,1,3,3,2,4,1,1,2,1,3,1,1,4,1,3,2,1,1,1,1,1,2,3,3,1,3,2,1,1,3,4,Customer service  Library instruction  Digital reference,,
INQ-20070412174842-696184025,4/12/2007 17:56,5,6,5,5,William Rawson,wrawson@hartnell.edu,2,,,3,,,,,,,3,,,,,,,,11,12,,,,,,18,,,,,,,,,,2,2,2,1,,,,5,,,1,1,,3,4,,,,,,,3,2,3,3,3,3,2,1,1,3,1,2,3,3,3,2,3,3,2,3,3,3,2,3,1,1,2,2,2,3,3,,,
INQ-20070412175340-1208856143,4/12/2007 18:02,5,1,1,7,Becky E. Sims,miminbumpy@earthlink.net,1,,2,,4,5,,,,,,4,,,,,,,,,,,,,,,19,,,,,,,,27,1,3,5,,2,3,,5,,,3,1,2,3,4,,,,,,,2,2,3,3,1,3,2,2,2,1,2,1,1,3,2,2,2,3,4,3,3,2,2,3,2,2,3,2,2,3,1,"Managing difficult patrons. I had a gentleman call requesting information on a different county's library system. When I had no information to give him, he became irate, and the conversation did not go well.",Getting teens interested in reading ! Instead of (or at least in addition to) just getting on the computer!!!,Thank you for asking!
INQ-20070412181613-1663146031,4/12/2007 18:36,5,3,2,4,Danielle Hurt,danielle.hurt@sdcounty.ca.gov,1,,,,4,,,,,,,,,6,,8,,,,,,,,,,18,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,1,4,3,1,1,2,4,1,1,1,1,2,4,3,3,3,2,2,1,4,3,4,4,2,2,2,3,3,1,1,We have problems formatting word documents.,,
INQ-20070412184758-1180283109,4/12/2007 19:04,5,6,5,5,Lani Yoshimura,lyoshimu@library.sccgov.org,1,,2,,,,,,,,,4,,,,,,,,,,14,15,16,,,,,,,,,,,27,2,2,2,1,2,3,4,,,7,1,1,2,3,4,,6,,,,,1,2,1,4,3,3,1,3,1,1,1,3,3,1,3,2,2,1,2,1,1,1,4,4,4,2,1,2,3,3,3,"Dealing with volatile behavior problems in the library when there is little support from the police and other agencies. Behavior problems could stem from substance abuse, anger, truancy, gangs....",Conflict Resolution    Dealing with unions as a manager,
INQ-20070412185234-1585453289,4/12/2007 19:03,5,4,5,4,Carey Gross,bclibrarylit@yahoo.com,1,,2,,,,,,,,,,,,,,,,,,,14,,,,,,,,,,,,,,1,2,2,1,,,,5,,,1,1,2,3,4,,,,,,,2,3,2,4,2,3,2,3,2,2,2,2,3,2,2,2,2,2,2,2,2,1,4,3,3,2,2,3,3,2,2,,"Strategic Planning 101, though I should check the archives, perhaps you've already done something along these lines and I'm just not familiar.","I answered on the questionnaire that I only select classes/trainings for myself, but really what I wanted to choose was that while I only actually select the ones I take, I do promote and encourage our staff to seek out and take infopeople trainings - they are of consistently high quality! :)! Yay for infopeople!"
INQ-20070412202139-900387141,4/12/2007 20:31,5,5,4,5,Patty Lindberg,patty.lindberg@cgu.edu,4,,,3,,,,,1,,,,,6,,8,,,,12,,,,,,18,19,20,21,,,,,,,1,3,2,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,4,2,1,4,1,2,1,1,1,1,1,4,2,2,1,2,2,2,2,2,2,2,2,1,1,2,2,2,2,4,,,
INQ-20070412215558-1643433629,4/12/2007 22:10,5,5,2,7,Ellen Mark,ellenmark@themarks.org,1,,,,,,,7,,,,,,6,,,,,,,,,,,,,,,,,,,,,27,1,3,2,1,2,3,4,5,6,7,2,1,2,3,4,5,6,7,,,,4,4,4,1,4,2,2,2,2,2,2,1,4,3,2,1,2,4,3,3,1,2,1,4,2,2,4,3,1,2,4,,,"I have found Infopeople to be an invaluable resource and have learned a great deal from every webcast or lecture I've attended.  From my perspective, you serve the IS community well with a broad range of topics.  However, I would really appreciate having a student rate for all or some of the workshops, and I know there are other students who feel the same.  Thank you."
INQ-20070412215919-540340915,4/12/2007 22:36,5,5,5,2,Diana Baker,Diana.Baker@sjvls.org,1,,,3,,,,,,,,,,6,,8,,10,11,,,,,,,,,,,,,,,,27,1,3,1,1,2,3,4,5,,,5,1,2,3,4,,6,,,,,2,2,3,1,3,2,1,1,1,2,2,1,3,2,2,1,2,2,3,1,1,2,1,1,1,1,2,1,1,2,3,"We are a small staff and we have had a class on this subject before, but I think there is always a need for a refresher course on how to get people to tell you exactly what type of information they are looking for.  Reference questions in particular. Such as, someone will ask you about a how to identify a plate when what they want is a plate price guide.","Intermediate Adobe Photoshop.  I work a lot with digitization of historical pictures and talking to people.  I would like a class on interviewing people on their history, anything on finding out how to date pictures, etc.  Getting rid of stress among co-workers or how to get along with domineering co-workers.",Because I am so busy I like online classes which you can either do self paced or a weekly webcast that is archived so if you missed it.  But I have enjoyed the classes I have taken with teachers.
INQ-20070412221003-33053984,4/12/2007 22:19,5,5,5,2,Judy Ramirez,jpcramirez@hotmail.com,1,,2,,,,,,1,,,4,,,7,8,,,,,,,,,,,19,,,,,,,26,,3,3,5,1,,3,,,,,1,1,2,3,,,,,,,,3,2,4,4,1,1,2,4,3,4,2,2,3,4,3,3,2,3,4,3,3,3,4,4,2,2,3,3,3,4,3,,,
INQ-20070412221230-1781326745,4/12/2007 22:17,5,5,3,5,tom goward,goward@plsinfo.org,1,,2,,,,,,1,2,,4,,,7,8,,,11,,,,,,17,18,,,,,,,,,,1,2,1,1,2,3,,,,7,1,1,2,3,4,,,,,,,1,2,3,3,2,2,1,4,2,3,3,3,4,2,4,3,4,3,1,1,3,4,4,4,2,2,2,3,3,4,2,I've had to deal with balky computers when others failed.,Management/Leadership for Library Directors,
INQ-20070413110550-2048447966,4/13/2007 11:20,5,5,2,5,K. Baritell,mlsbound@yahoo.com,1,,,,,,,7,,,3,,,6,7,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,3,,,,7,1,1,2,3,4,,,,,,,3,1,3,2,2,1,2,2,2,1,1,1,1,2,1,1,1,3,2,2,1,3,3,3,1,1,1,3,1,2,3,Presenting library information to elementary age children who come for school visits. Youth services librarians could benefit from instruction on how to manage classroom visits.,I would like an additional workshops on outreach to Hispanic patrons. I would also like to see a workshop on cultural sensitivity for the various ethnic groups the library serves.,Infopeople workshops have always employed well-trained personnel to present the workshops.   I would like to see more workshops in the Northern Calfornia area as well as more workshops available overall on some of the more popular topics like those presented in the leadership program Eureka.  I also see a need for more workshops that deal how to work with children especially in instructional settings.
INQ-20070413111907-526463008,4/13/2007 11:22,5,5,5,5,Sara Sluss,sbsluss@csulb.edu,2,,2,,,,,,,2,,,,,,,,10,,,,,,,17,,,,,,,,,,,2,2,5,1,2,3,4,5,,7,5,1,,3,,,,7,,,,2,3,2,3,3,2,1,1,1,1,1,2,4,2,4,3,2,1,1,1,2,1,2,2,2,2,1,2,1,2,4,,,
INQ-20070413112052-132609378,4/13/2007 12:07,5,5,5,5,Cecilia Riddle,criddle@lapl.org,1,,2,,,,,,,2,,,,,,,,,,,,,,,17,,,,,,,,,,,2,2,2,1,,,,5,,,1,1,2,3,,,,,,,,1,2,3,4,4,4,1,4,2,3,2,4,2,2,4,2,4,2,2,3,4,4,4,4,2,2,2,4,4,4,3,all new staff need customer service training; also need training on how to manage complaints relative to computer policy of unfiltered access,supervision basics,"new trends in library service, eg. self service, roaming librarians, work with diverse populations, ideas for outreach to all ages, new immigrants, contacts, programs that have worked well in other libraries"
INQ-20070413112427-1397710049,4/13/2007 11:34,5,5,5,5,Mark Parker,mparker@placer.ca.gov,1,1,,,,,,,,2,,,,6,,,,10,,,,,15,,17,,,,,,23,24,25,,,2,2,2,1,2,3,4,5,6,7,1,1,,3,,,,,,,,2,3,1,2,3,2,2,2,1,3,2,3,4,3,4,3,3,1,1,2,3,2,3,4,3,4,3,1,3,4,3,"Management of after-school teens, particularly where school and library are in close proximity.    Evaluation and selection of online databases.    CALCAT","CALCAT profiling and advance implementation.    New technologies, podcasting, blogging, video, audio, etc.    Administrative training for future library directors.",As your span of curriculum has increased I think there has been a bit of a decline in the quality.  Keep your standards high!  We need Infopoeople more than ever.
INQ-20070413112514-1556468626,4/13/2007 11:36,5,4,3,4,,,1,,,,,,,7,,,,,,,,,,,11,,,,,,,,,,,,,,,,,1,1,2,1,2,3,,,6,7,1,1,2,3,4,,6,,,,,2,2,4,3,1,2,1,3,1,2,2,1,1,1,2,2,3,3,2,2,2,3,3,3,2,2,1,2,2,3,2,don't know how the wireless works in my library.  lots of grumpy customers,I would like help learning how to teach the public.  I need help with MS office  - word and excel specifically,
INQ-20070413112828-111945839,4/13/2007 11:32,5,6,5,5,nancy MacKay,mackay@mills.edu,2,,,3,,,,,1,2,,,,6,,,,,11,,,,,,,,,,,22,,,,,,1,3,4,1,,,4,5,,,1,1,,3,,,6,,,,,4,4,4,1,4,1,3,1,1,1,3,3,4,3,4,4,4,4,3,3,3,2,1,1,4,3,3,3,4,1,4,,,
INQ-20070413112929-1973867838,4/13/2007 11:40,5,6,5,5,Michele Fitzsimmons,mfitzsimmons@fullcoll.edu,2,,,3,,,,,,,,,,,,,,,11,,,,,,,18,,,,,,,,,,1,3,2,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,3,3,3,2,4,3,2,1,1,2,1,1,4,2,3,2,2,2,2,2,2,1,2,3,1,1,1,1,2,1,4,Training for handling problem patrons is always needed.,I think the workshops offered are excellent. Sorry I can't be more helpful!,
INQ-20070413114317-487508403,4/13/2007 11:48,5,6,5,5,Sue Kamm,suekamm@mindspring.com,1,,2,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,27,1,3,5,1,,3,,,,,1,1,2,3,4,,,7,,,,2,2,4,1,1,1,2,4,2,1,4,4,4,2,4,2,3,2,2,2,1,1,3,3,1,1,2,3,1,1,2,,Preparing needs assessments to justify the library's existebce,
INQ-20070413114445-580726179,4/13/2007 11:57,5,3,5,5,Lori Kremer,lorik@alhambralibrary.org,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,3,,5,,,1,1,2,3,4,,,,8,,,2,1,3,3,3,1,1,3,3,3,3,3,3,2,2,2,3,3,3,3,2,3,3,3,1,1,3,3,1,1,3,,Dealing with mentally ill and/or disruptive patrons successfully.,It would be nice to have light refreshments at the Infopeople trainings.
INQ-20070413114446-1169847347,4/13/2007 11:48,5,2,2,4,Peggy Lau,peggy.lau@csueastbay.edu,2,,,,4,,,,,,,,,6,,,,,,,,,,,,,,,,,,,,,,1,3,5,,,3,,,,,3,1,,3,,,,,,,,4,4,3,1,4,3,3,1,1,4,3,4,3,3,3,1,3,3,3,3,3,3,1,1,3,2,3,2,3,2,4,,,
INQ-20070413115235-163664035,4/13/2007 12:01,5,6,5,5,,,1,,2,,,,,,1,2,3,4,,,7,8,,10,11,,,,15,16,17,,,,,,,24,,26,27,2,2,2,1,2,3,4,5,6,7,7,1,2,,,,6,,,,10,2,2,3,2,3,1,1,1,2,1,1,2,3,2,4,1,3,2,1,2,3,3,4,4,3,2,1,2,3,2,3,,,
INQ-20070413120110-16965871,4/13/2007 12:07,5,5,5,5,Tom Fitch,tsfitch@fea.net,1,,2,,,,,,,2,,4,,,,,,,,,,,,,,,,,,,,,,,,2,3,2,1,,3,,5,6,7,1,1,2,3,4,,6,,,,,3,2,3,4,2,2,1,2,2,1,2,2,3,2,2,1,3,1,1,2,2,3,3,4,2,2,2,4,3,3,1,,Customer service and soft people skills for professional and para professional staff,
INQ-20070413120726-1332082381,4/13/2007 12:23,5,4,1,2,Ana Alicia Montes,amontes@chulavista.lib.ca.us,1,,,,,5,6,,,,,,,6,,,,,,,,,,,,,,,,,,,,,,2,2,5,1,,,,,,,1,1,2,3,4,5,6,,,,,2,1,1,1,1,1,1,1,1,2,1,1,1,1,1,1,1,1,1,2,1,1,1,1,1,1,1,2,2,2,1,Not applicable to me,Any workshops to be a better employee,I would like to have training with Infopeople.
INQ-20070413120735-1185942021,4/13/2007 12:15,5,5,3,2,Deborah Dean,burlib@citlink.net,1,,2,,4,,,,1,2,3,4,,6,7,8,,10,11,12,,,15,16,17,18,,,,,,,,,,2,3,5,,,3,,,,,3,,,,,,,,8,,,4,4,4,4,4,3,4,4,3,2,3,4,4,4,4,2,4,4,4,4,4,4,4,4,2,2,4,4,3,4,4,,,
INQ-20070413120739-1129758884,4/13/2007 12:14,5,6,5,5,Karen Burnett,karen.burnett@maountainview.gov,1,1,,,,,,,,2,,,5,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,,3,,5,,7,1,1,,3,,,6,7,,,,1,2,3,2,3,1,1,3,1,3,3,2,3,1,2,1,2,2,1,2,1,1,3,3,2,2,2,1,2,2,2,"Adult services libraians are (by and large) technologically challenged adn not interested in changing.  A minimum competency is needed among all staff, but especially that group, re: new technologies that servce custeomrs and realte to their service area.",,Infopeople training has been consistently high quality.  My sense is we will need all of the training/help we can get to prepare staff as the boomers start to retire.
INQ-20070413120828-830468486,4/13/2007 12:13,5,6,5,5,Sharon Navarro,sharonn@moval.org,1,,,3,,,,,,,3,,,,7,,,,11,,,14,,16,,18,,,,,,,,,,1,3,2,1,,3,,,,,3,1,,3,4,,6,,,,,3,3,3,2,1,2,2,3,1,1,1,1,1,2,3,2,1,3,2,1,3,3,3,3,3,2,1,2,2,1,2,,,
INQ-20070413121456-1559871479,4/13/2007 12:32,5,4,3,3,corinne kelly,corinnemkelly@aol.com,1,,2,,,,,,,2,,,5,,,,,,,,,,15,16,17,,,,,,,,,,,1,3,2,1,2,3,4,5,6,7,1,1,2,3,4,,6,,,,,1,3,2,3,3,3,2,3,1,1,3,2,3,1,3,2,3,1,3,1,1,1,3,2,3,1,1,1,2,2,3,,business writing and grammar   grant writing,Infopeople offers excellent opportunities at reasonable costs to CA residents through the State grant.  Thank you!
INQ-20070413121539-2099866459,4/13/2007 12:23,5,3,3,5,Lisa Bartle,lbartle@csusb.edu,2,,,3,,,,,1,,,,,,,,,,11,,,,,,,18,,,,22,,,,,,1,1,2,1,2,,,5,6,7,1,1,2,3,4,,,,,,,2,3,3,3,3,1,2,4,1,2,3,3,4,3,4,3,4,3,3,3,3,3,2,2,1,2,2,1,2,1,3,,Open source projects  Flash  Linux/Unix,
INQ-20070413122421-457561622,4/13/2007 15:26,5,4,1,5,Sue Beckmeyer,suebeck@gmail.com,3,,,,4,,,,1,2,,,,6,7,8,,10,11,12,,,15,16,17,18,,,,,,,,26,27,1,3,1,1,2,3,4,5,,7,1,1,2,3,4,5,6,,,,,3,4,2,1,1,1,1,3,1,2,1,1,1,2,2,2,3,2,2,2,3,3,4,3,3,2,3,3,4,3,1,Managing and supporting peer-to-peer relationships in a school library environment heavily dependent on volunteer staffing,So You'd Like to Become a Professional Librarian or Bridging the Gap Between Para- and Professional or  How to Negotiate for Reinstatement of Library Funding in the California K-12 School Environment,I appreciate the variety of topics and the modes of delivery of Infopeople training. It makes planning and scheduling so much easier.
INQ-20070413122442-1937312370,4/13/2007 13:02,5,5,5,5,Teresa Thompson,tthompsonlib@yahoo.com,1,,2,3,,,,,,,,4,,,,,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,4,5,,7,1,1,2,3,4,5,6,,8,,,1,1,1,4,1,1,1,4,1,1,1,1,1,1,1,1,2,2,2,2,1,1,4,3,1,1,2,4,2,4,1,"I work in two branches in Siskiyou County.  I have noticed and experienced a increase in the number of problem patrons ie those with behavioral and social problems coming into the library.  We have had women who don't want to be fully clothed, men who smell so bad you can't get close enough to help them, those who are non complient with regards to computer restrictions, out of control teens.  In general we are seeing an increase in the number of difficult situations crop up at the front desk. I feel the need to have more skills to deal with these people.",Workplace security; setting personal space boundaries with patrons; approprite personal interaction with patrons.,
INQ-20070413122537-107087945,4/13/2007 12:32,5,3,4,5,Athena Nazario,anazario@sfsu.edu,2,,,3,,,,,,,,,,,,,,,11,,,,,,,18,,,,22,,,,,,2,3,5,1,2,3,4,5,6,7,1,1,,3,,,6,,8,,,1,4,4,2,4,1,1,1,1,1,1,1,3,1,3,2,3,2,3,3,2,2,3,2,3,3,1,3,2,4,4,Diverse problem patrons combined with different reference philosophies creates a powder Keg,Leadership is graying and there is little training for mid-career and new librarians for leadership positions.,Collection Development is one of the mysteries of librarianship.  Skills seem to be created on the fly.  It would be interesting to attend a workshop that looks at it in a more systematic way
INQ-20070413130403-1732958650,4/13/2007 13:38,5,4,5,5,Terri Carlson,mytommyo@hotmail.com,1,,,3,,,,,1,,3,,,,7,,9,,,,,,,,,18,,,21,22,,,,,,1,3,5,,2,3,,,,7,3,1,2,3,4,,,,,,,3,1,3,2,2,1,3,3,2,4,2,2,2,3,4,2,1,3,2,2,2,3,1,2,1,1,2,4,2,2,2,"It would be helpful to have a better understanding of cataloging, especially an explanation of why LC does what it does.  Why multiple records for the same title with different information in each record?  Why do they give an alternate 'B' in the 082 field for just about everything these days?  I could go on and on, but I would really like to better-understand their cataloging methods.","A very basic website design course would be nice.  Also, subject reference courses and government documents would be helpful.","Flexibility is the primary concern for me when considering any training.  My work schedule is variable and I'm a single mom, so I need to be able to log on to a course at midnight or whenever I have a small chunk of time."
INQ-20070413130738-790530185,4/13/2007 13:15,5,6,2,4,Susan Manger,smanger@hotmail.com,1,,2,,,,,,1,2,3,,,6,7,8,9,10,11,,,14,15,16,17,18,,,,,23,,25,26,,2,2,2,1,2,3,4,5,6,7,2,1,2,3,4,5,6,,,,,1,1,1,2,2,3,2,1,1,1,1,1,4,2,2,1,1,1,1,1,1,1,2,2,2,2,1,1,1,1,2,"We have a constant need for technology training in order for staff to solve problems that customers have with technology ie. printing too many pages, formating material so that it fits on one page, printing from web sites, etc.",Windows Vista and Office 2007. How to make podcasts and vodcasts.,Infopeople training has always been high on my prefered training list. excellent quality!
INQ-20070413131638-1617766157,4/13/2007 13:23,5,5,5,5,Shirley Cabeen,scabeen@hotmail.com,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,,,,,7,1,1,2,3,4,,,,,,,3,1,4,4,4,1,1,2,2,4,2,3,4,4,4,3,4,2,2,2,3,3,4,4,1,1,1,2,1,4,4,Dealing with mental illness in the library.  Need to know more on types of mental illness and best practices in defusing situations and showing compassion.  Need to have mental health professionals teach these classes.,"Outreach to newer immigrant groups, incl. their public library expectations and cultural traditions (my library in center of Persian community).    New Technologies    Subject Specific Searching and Resources    Dealing with difficult employees AND patrons.",Infopeople training that I have had has been excellent.
INQ-20070413132656-1353594636,4/13/2007 13:40,5,3,5,5,Paul Sims,palexander.sims@gmail.com,1,,,3,,,,,1,,3,,,,,,,10,11,,,,15,16,,,,,,,23,,25,,,1,3,2,1,2,3,4,5,,7,1,1,2,3,4,,,,8,,,1,2,2,3,3,2,2,1,1,1,2,1,3,1,3,1,3,1,1,1,1,1,2,2,2,3,2,1,1,1,2,Patrons with mobile web devices like smart phones or PDAs have are unable to access library resources; a class on mobile web design and catalog integration would help awareness of issues surrounding a very fast growing sector of web communication and develpment.,A class on integrating and leverageing virtual desktop and virtual applications into libraries and patron services. Changing library culture and service objectives to meet patron and customer needs.,I usually find Infopeople trainings to be of a very high calibre when it is geared toward leaders.
INQ-20070413132723-1091183370,4/13/2007 13:33,5,4,5,5,Paymaneh Maghsoudi,pmaghsoudi@whittierpl.org,1,1,,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,2,3,4,5,,,4,1,2,3,4,,6,,,,,1,2,1,2,2,2,1,1,1,1,1,2,2,1,2,1,1,1,1,1,1,1,2,2,2,2,2,1,2,1,1,,,
INQ-20070413132845-725644568,4/13/2007 13:36,5,4,5,5,Diane Smikahl,dsmikahl@ci.benicia.ca.us,1,1,,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,,3,,5,,7,5,1,2,3,4,,,7,,,,2,2,2,4,2,2,1,2,1,2,1,2,2,2,2,1,2,1,1,2,1,1,2,2,2,2,2,2,2,1,2,A customer recently entered the library and said that he/she thought one of our signs was very negative. Obviously we need to attend an Infopeople class on how to make facility more welcoming.,,Still think Infopeople training is relevant and very useful. Most instructors are excellent. Classes are interesting and informative.
INQ-20070413134334-650835379,4/13/2007 13:49,5,5,3,4,Debbie Cheverton,debbiec@csufresno.edu,2,,,,,,6,,1,,,,,,,,,,,,,,,,,,,,,,,,,,,1,3,5,,,,,5,,,5,1,2,3,4,,,,,,,4,3,4,2,4,3,3,2,2,4,2,2,4,3,2,2,3,4,2,4,1,3,4,2,4,2,4,2,2,4,4,,,
INQ-20070413140314-2028104831,4/13/2007 14:10,5,6,5,5,,,1,,2,,,,,,,,3,4,,,,,,10,,,,,,,,,,,,,,,,,,1,1,2,1,,3,4,,,,1,1,2,3,,,,,,,,1,1,3,3,3,1,1,1,1,2,1,1,2,2,3,1,2,2,2,2,3,1,2,3,1,2,2,3,2,1,3,,,
INQ-20070413140540-1497234392,4/13/2007 14:15,5,5,5,5,Mairi Barsky,mairi@sonoma.lib.ca.us,1,,,3,,,,7,,,3,4,,,,,,,,,,,,,,18,,,,,,,,,,1,3,1,1,2,3,4,5,,7,1,1,2,3,4,5,,,,,,1,2,2,3,4,1,1,4,1,2,3,3,4,1,2,1,3,2,2,1,2,3,3,3,2,2,3,4,3,4,2,,,
INQ-20070413140652-1952510047,4/13/2007 14:14,5,6,2,5,Marcia Decker,rmadnas@aol.com,1,,,3,,,,,,,,,,,7,,,,11,,,,,,,,,,,,,,,,,1,3,5,1,2,3,4,,,7,2,,,,,,,,,9,,3,2,3,3,1,2,3,2,3,2,1,1,1,2,3,1,1,2,2,1,1,2,2,3,1,1,2,2,1,2,1,More activities for children when you have  extremely limited/no funding for such.,,
INQ-20070413141126-735865010,4/13/2007 15:17,5,4,3,5,Tasneem Watts,tasneem@anaheim.net,1,,,3,,,,,1,2,3,,,,,,,,,,,,15,16,,18,,,,,,,,26,,1,3,2,1,,,4,5,,7,5,1,,3,4,,,,8,,,3,2,3,3,2,2,1,1,1,1,1,2,2,3,3,3,2,1,1,1,1,3,3,3,2,2,1,2,3,2,2,Dealing with issues of the homeless and the mentally ill.,"Getting library administration to stop in-fighting, to step into the 21st century, and to go forward fearlessly!  Don't just attend InfoPeople workshops: actually implement what you learn!  We have wildly successful programs for teens & children at our branches, while our Central Library staff can't agree to even permit them at their site.  This harms patrons and is an ineffective waste of staff time.",
INQ-20070413141534-155601945,4/13/2007 14:22,5,5,5,5,Alice Rigg,alice.rigg@sdcounty.ca.gov,1,,,3,,,,,1,,,4,,,,8,,,,,,,15,16,,18,,,,,,,,,,1,2,1,1,,3,,5,,7,3,1,2,3,,,6,,,,,2,2,4,3,3,2,2,2,2,2,2,2,3,2,4,3,4,2,2,2,2,2,4,4,3,3,3,3,2,4,3,,,
INQ-20070413145542-1875570510,4/13/2007 15:01,5,2,1,4,Melissa Ramos,buttecountyreads@yahoo.com,1,,,,4,,,,,,,,,,,8,,,,,,14,,,,,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,3,1,2,3,4,5,,,,,,4,2,3,4,1,2,1,2,1,1,1,1,1,2,1,2,1,1,2,1,2,1,3,3,2,2,2,3,3,1,1,,,"All of the trainings that I have attened online, in person and through webcasts have been excellent!"
INQ-20070413154420-1688341173,4/13/2007 16:19,5,6,5,5,Diane Walker-Allison,diane.walker@sdcounty.ca.gov,1,,,3,,,,,1,,3,,,,7,,,,,12,,,15,,,18,,,,,,,,26,,1,3,1,1,,,4,5,,,1,1,2,3,4,5,6,,,,,1,1,4,4,4,2,1,3,2,3,3,4,2,1,3,1,2,1,1,2,1,2,3,2,1,1,1,3,1,4,1,Right now we need to focus on marketing our great library programs. We have had times where we have had a good speaker and no attendees. This is often the case with Teen Programming. Our teens are so booked with activities for school and home that they hardly know there is such a thing as teen programs and crafts. It would be helpful also to find out what programs/craft has the biggest draw. THis is needed for Adult Programming too.,I would like to see more taining in the following area:  Employee Relations  Supervisory Skills at all levels  Changes in technology   Changes in Library Services and Facilities  Customer Service  Skills in Interviewing  Skills in Library Management for Librarians  Information Desk Skills,By in large your courses are informative and have greatly enhanced my knowledge as a librarian.
INQ-20070413162307-673596289,4/13/2007 16:31,5,4,4,2,Wanda Kincade,wkincade@westernu.edu,2,,,,,5,,,1,,,,,,,8,,,,12,,,,,,,,,,,,,,,,3,3,5,,,3,4,,,,3,1,2,3,4,,,,,,,2,2,4,2,4,2,1,4,2,4,2,2,4,2,2,2,3,4,2,4,2,4,4,2,3,2,3,3,3,4,4,,,
INQ-20070413162640-1476591640,4/13/2007 16:36,5,2,1,5,Andrienne Z Gaerlan,agaerlan@ci.azusa.ca.us,1,,,3,,,6,,,,,,,6,,,,10,,,,,15,,,,,,,,23,,25,,,1,3,2,1,2,3,4,5,,7,3,1,2,3,4,5,6,,,,,2,3,3,1,1,1,1,2,1,3,3,3,4,1,3,1,3,3,1,4,1,1,4,4,2,1,2,1,2,1,1,Good customer service skills  A patron objected to a 50-cent charge for a hold.   Library staff was ill-equipped to handle a smooth transaction.,Efficient Branding  Low-cost Marketing  Project Planning  Database-backed Web design,Offer libraries the chance to host some of the workshops in exchange for free admission to one library staff from the host library.
INQ-20070413163023-377476421,4/13/2007 16:34,5,5,5,5,Jacque Meriam,jmeriam@co.merced.ca.us,1,1,,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,1,2,5,1,,,,,,,1,1,2,3,4,,6,,,,,1,2,3,1,1,2,1,4,2,3,1,3,3,2,1,4,2,1,3,1,2,2,3,3,2,3,2,3,3,1,1,,,
INQ-20070413165358-888435748,4/13/2007 17:09,5,5,5,5,Nancy Tidwell,ntidwell@ci.burbank.ca.us,1,,2,,,,,,,,3,,,,,,,,,,,,,16,,18,,,,,,,,,,2,3,2,1,,3,4,5,,7,1,1,2,3,4,,,,8,,,2,2,3,3,3,1,1,2,1,1,1,1,3,2,2,1,2,1,1,1,1,2,3,3,1,1,1,2,2,3,2,"This would be in the area of marketing the library's online resources - specifically, the online databases.  I have tried some marketing, but it does not seem to be working.  The teen librarian publicizes the databases to the schools, but must do this continually.  We do not have a computer lab, so classes are not an option.  And, I have not received any real interest from the public in attending classes.","Hands on training for social networking software.'  Basic principles of reference customer service using new/upcoming technology.  Print v.s. electronic reference sources - method for determining core/essential print & electronic reference sources; allocation of budget for each format, etc.",
INQ-20070413170244-1856490679,4/13/2007 17:14,5,5,4,7,Cathleen Baxter,libcath@hotmail.com,7,,,,,,,7,1,2,3,,,6,7,8,,,11,,,14,15,16,,18,19,,,22,,,,26,,1,3,5,1,2,3,4,,,,3,1,2,3,4,5,,,,,,1,2,3,3,1,2,1,4,1,1,1,1,1,1,2,1,1,1,2,1,1,2,4,4,1,1,1,1,4,1,1,Working with emotionally unstable persons.,,
INQ-20070413171711-1568148825,4/13/2007 17:52,5,5,5,5,Leslie Simmons,lsimmons@sandiego.gov,1,,,3,,,,,1,,,,,,,,,,11,,,,15,16,,18,,,,22,,,,,,1,3,5,1,,3,,5,6,7,1,1,2,3,4,,,,,,,2,2,3,4,4,2,3,2,1,2,3,3,4,2,4,3,4,2,1,2,3,2,2,3,2,2,2,3,3,2,4,"handling patron related problems such as body/dirty clothes odor, argumentative patrons in the computer lab, improving customer service to alleviate claims of favoritism or racism",,I've only taken a couple of courses and found them to be worthwhile. I will be taking my first online course in June on Developing a successful eBranch.
INQ-20070413173730-1628180501,4/13/2007 17:45,5,6,5,5,jack forman,jforman@sdccd.edu,2,,,3,,,,,1,,,,,,,8,,,11,,,,15,16,,18,,,,22,,,,,,1,3,2,1,2,3,4,,,7,3,1,2,3,4,,,,,,,3,3,3,3,3,2,2,2,2,3,1,1,4,3,4,1,3,1,2,2,2,3,4,4,1,1,2,2,2,2,3,Supporting Online Classes and providing electronic reference service    Electronic Course Reserves,Recruitment,
INQ-20070413175227-1915387710,4/13/2007 18:03,5,3,1,5,Juli Gonzalez,juligonz@hotmail.com,1,,,3,,,,,1,,,,,,7,,,,11,,,,,16,,18,,,,,,,,26,,1,3,4,1,,3,,,,7,1,1,2,3,4,5,6,,8,,,3,2,3,3,1,1,1,3,2,1,1,1,1,2,2,2,2,3,2,1,1,1,3,3,1,1,1,3,3,1,1,,,I think Infopeople trainings are great and I love having the opportunity to learn new things and stay current in all aspects of librarianship.
INQ-20070413182047-417825070,4/13/2007 18:31,5,5,5,5,Les Kong,lkong@csusb.edu,2,,2,,,,,,,2,,,,,,,,,,,,,15,,17,18,,,,22,,24,,,,3,3,4,1,,3,4,5,,7,1,,2,3,4,,,,,,,1,2,1,1,1,1,1,1,1,1,1,1,3,1,2,2,1,1,1,1,2,1,1,1,1,1,1,2,1,1,3,"Some of my Circulation Department staff become flustered when dealing with loud, abusive, and demanding patrons. This is particularly frustrating and troubling to them when this occurs during peak demand times at the Desk. Training on how to better manage situations such as these would help them immensely.",Advocacy on college campuses  Fundraising at all levels of the library organization  Cooperative collection development among library types,
INQ-20070413190027-283194656,4/13/2007 19:05,5,3,2,5,Allison Angell,aangell@ci.benicia.ca.us,1,,2,,,,,,,,,,,,7,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,3,,5,6,,1,1,2,3,4,,,,,,,1,3,2,4,1,2,2,4,2,2,2,2,1,2,3,2,2,3,3,1,2,2,3,3,2,2,2,2,3,2,1,,"Something specifically about remodeling, or how to make the best use of existing space.",
INQ-20070413191258-731990671,4/13/2007 19:20,5,3,2,2,El-azhar N Edmondson,elazhar.edmondson@sdcounty.ca.gov,1,,,,4,,,,1,,,,,6,7,8,,10,11,12,,14,15,16,,18,,,,,,,,26,,1,3,5,1,,3,,,6,,1,1,2,3,4,5,6,,,,,4,2,3,3,3,4,1,4,1,4,1,1,3,4,4,3,4,4,4,4,3,4,4,4,1,2,3,1,3,3,3,"The usage of various databases, Use of spreadsheets and publisher to create signage displays etc.","how to podcast how to take on line classes,",For podcasts and other on line training it is very difficult to even find the time to attend these type of activities.   The classroom setting allows you to leave the hectic disruption of the library itself.
INQ-20070413192200-129476616,4/13/2007 19:38,5,5,5,5,Mary Chartier,chartiermar@sbpl.org,1,,,3,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,,,1,3,5,1,,,,,,,1,1,2,3,4,5,6,,,,,1,1,3,3,1,1,1,3,2,2,1,1,1,1,1,2,1,1,1,1,1,1,2,3,2,2,1,3,2,3,1,,I haven't had the workshop on survival Spanish and I'm glad you increased the locations and numbers of this workshop. I plan to take it in July.,I have enjoyed attending the various workshops and feel that they offer valuable insight for helping me to be a better department manager.
INQ-20070413193941-1164088616,4/13/2007 19:44,5,5,1,5,Carol Pearce,capearce100@earthlink.net,4,,,3,,,6,7,,,,,,,,8,,10,,,,,,,,18,,,,,,,,,,1,1,2,1,2,3,4,5,6,7,1,1,2,3,4,5,6,7,,,,3,1,3,1,3,2,2,1,1,3,1,4,2,2,1,1,1,4,1,2,3,3,3,2,1,1,1,1,1,1,2,,"I'd like to have a class on integrated library systems. How to choose, how to evaluate and what features are important for differing types of libraries",
INQ-20070413201051-2063043135,4/13/2007 20:16,5,2,2,4,Esmeralda Casas,esme_casas@yahoo.com,1,,,,,5,,,,,,,,,7,8,,,,,,,,,,,,,,,,,,,,2,2,2,1,,,4,,,,1,,,,,,,,,9,,1,2,2,2,1,2,1,1,2,2,2,1,1,2,1,2,1,1,2,1,1,2,1,2,2,1,2,2,2,2,1,,,
INQ-20070413202954-1265824706,4/13/2007 20:34,5,4,3,2,Glenda Bauer,gbauer@saclibrary.org,1,,,,4,,,,,,,,,,,8,9,,,,,,,,,,,20,,,,,,,,4,3,5,1,,3,,5,,7,3,,,,,,,,,9,,4,2,3,2,2,2,1,2,2,2,1,2,2,3,3,1,2,3,1,1,1,2,2,2,2,2,2,2,1,2,1,,,
INQ-20070413210903-1375348466,4/13/2007 21:20,5,6,5,5,Elizabeth Salzer,esalzer@scu.edu,2,1,,,,,,,,2,,,,,,,,,,,,,15,16,17,,,,,,,,,,27,2,2,2,1,,3,4,5,,7,1,1,2,3,,,6,,,,,2,4,1,1,4,2,1,1,1,2,2,2,4,2,4,4,3,1,2,2,3,2,1,1,3,3,4,4,2,3,4,,,"For me to pay for staff to attend Infopeople session, it must be relevant to academic libraries.  Some sessions have titles or subject areas of interest, but focus is all on public libraries.  Sime subject areas marked as of little interest are already well covered for my staff, either on campus or through such organizations as ACRL."
INQ-20070413211249-273095353,4/13/2007 21:24,5,5,5,5,Linda Meiss,linda.meiss@sjlibrary.org,1,,,3,,,,,,,3,,,,,,,,11,,,,,16,,18,,,,,,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,,,,,,,,,4,1,4,4,3,3,1,3,1,4,2,1,3,2,4,3,3,2,2,2,2,2,4,3,1,1,1,3,2,3,3,We are trying to decide a format for doing web based tutorials about our website and databases.  But I can't find anyone or material that would lay out the options available to me.  I want to know what software (by name) would be useful for tutorials with some interactivity. I would like to see what kinds of tutorials have been produced with that software and what it required (in time and expertise) to get it to produce the example.,,I always depend on the format of Infopeople trainings to provide me with a well-paced introduction and useful materials. Thank you.
INQ-20070414013842-1684990192,4/14/2007 1:43,5,5,5,5,Phyl Barrus,postlibrary@yahoo.com,4,,,3,,,,,,2,,,,6,,,9,10,,,,,,,17,18,19,20,21,22,,,,,,2,2,1,1,2,3,4,5,,,4,1,2,3,4,,,,,,,4,4,4,1,4,3,4,1,1,4,4,4,4,4,4,4,4,4,4,4,4,4,1,4,3,4,4,4,3,4,4,"Cataloging electronic formats (video cassette, dvd, cd-rom, electronic files, etc.)",,
INQ-20070414124535-409635492,4/14/2007 12:49,5,5,5,5,,,1,,,3,,,,,1,,3,4,,,,8,,10,,,,,,16,17,18,,,,,,,,,,2,3,5,,,,4,,,,1,,2,,,,,,,,,2,2,3,4,4,3,4,4,4,4,3,4,4,3,4,3,4,4,4,2,2,3,4,4,4,4,4,4,4,4,4,,,
INQ-20070414124729-1470616183,4/14/2007 13:06,5,4,3,4,Carlos R. Munoz,carlosmunoz58@hotmail.com,1,,,,,,6,,1,,,,,6,,8,9,10,,12,,,,16,,18,,,,,,,,,27,3,3,5,1,,,,,,,1,1,2,3,4,5,6,,,,,2,1,2,1,2,1,1,2,1,3,3,1,3,1,1,2,2,2,2,1,1,2,2,3,1,2,1,3,3,1,3,,,
INQ-20070414125531-2110184401,4/14/2007 13:10,5,6,5,5,Maggie Nystrom,maggie.nystrom@lycos.com,1,,2,3,,,,,,,3,4,,,,8,,,,,,,,,,,,,,,,,,,,2,3,2,1,,3,4,,,7,1,1,2,3,4,,,,8,,,3,1,4,4,2,1,1,4,3,3,3,2,1,3,2,2,3,2,2,2,1,3,4,2,1,1,2,3,1,4,1,"My branch has a very small YA area, about 6 shelves in the middle of the room. I hope/plan to make a more teen friendly area somewhere in my branch that would include seating during the next year. A workshop on starting a teen advisory council and attracting teens would be helpful",A short online workshop on reference for travelors would be useful. One that included languages and history as well as the tourist agency sites.,
INQ-20070414131051-1797029299,4/14/2007 13:30,5,6,5,5,marilyn filderman,mfilderman@hotmail.com,1,,,3,,,,,,,3,,,,7,,9,,,,,,,,,18,,,,,,,,26,,2,2,5,1,,3,4,,,7,7,1,2,3,4,5,6,,,,,3,1,3,1,2,2,1,2,2,2,2,1,1,2,2,2,2,1,1,1,1,2,1,2,1,1,1,3,1,3,2,,,
INQ-20070414131316-12012666,4/14/2007 13:17,5,5,4,2,,,1,,,,,5,,,1,,,,,6,,8,,,11,12,,,,,,18,,20,,,,,,,,3,2,2,1,,3,4,,,,3,1,2,,,,,,8,,,1,2,3,1,2,1,1,3,3,3,3,3,3,2,2,2,3,3,3,2,2,3,3,1,1,3,2,2,2,3,2,,,
INQ-20070414173524-1554257168,4/14/2007 17:53,5,5,5,3,Ronda Wittenberg,rwittenberg@co.humboldt.ca.us,1,,2,,,,,,,2,,,,,,8,,10,11,,,,,,,,,,,,23,,,,,2,2,2,1,2,3,4,5,,7,1,1,2,3,4,5,6,,,,,2,2,2,2,2,2,2,2,1,2,2,1,2,1,2,2,3,2,2,2,1,2,2,2,2,2,2,1,2,1,2,"Husband/wives who feel that their record with us should be availabe to each other.  Often the spouse, especially a senior citizen, will come in expecting to have full access to their husband/wife's record...difficult to get them to understand some information is confidential and the card holder needs to be the one doing the communication.  Many times it is the husband acting on behalf of the wife.",Leadership skills.  Organizational skills--especially for workers who have difficult time throwing any away...dealing with clutter.,"I try to make myself available for InfoPeople workshops...I gain a great deal of knowledge from them, sometimes technical knowledge and other times a different perspective.    They are great!  Kepp them coming...we need them, especially in poorer, more rural, areas."
INQ-20070414181833-1084150052,4/14/2007 18:25,5,5,5,5,Laura Mae Leach,lauramae_rob@riverside.lib.ca.us,1,,2,,,,,,1,,3,4,,,7,,9,10,11,12,,,15,16,17,18,,20,21,,,,,,,1,3,5,1,,,,,,,1,1,2,3,4,,,,,,,2,2,3,3,2,2,2,3,2,4,2,3,2,3,3,1,3,2,2,2,2,2,3,3,1,1,1,3,1,4,2,,,
INQ-20070414183350-1433228519,4/14/2007 18:39,5,2,1,5,Karla Valdez,kvaldez@lapl.org,1,,,3,,,,,,,,,,,7,,,,,,,,,,,18,,,,,,,,,,1,3,2,1,,3,,,,7,7,1,2,3,,,,,,,,2,2,1,2,1,1,1,3,1,3,2,2,1,2,2,1,1,1,1,2,1,3,3,3,1,1,1,2,1,3,2,,,
INQ-20070414190340-418721916,4/14/2007 19:18,5,2,1,4,Frank Stapleton,fstaplet@hotmail.com,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,,4,,,,1,1,2,3,,5,,,,,,1,2,3,4,4,3,4,2,3,1,4,4,4,1,2,3,4,2,4,2,4,2,4,4,2,2,3,4,4,3,4,,,
INQ-20070415000138-35489383,4/15/2007 0:09,5,4,1,5,Sabine Salek,stan-sabine@sbcglobal.net,1,,,3,,,,,1,,,,,,,,,,11,,,,,16,,18,,20,,,,,,26,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,3,3,4,4,3,1,3,2,1,2,2,1,1,3,3,2,2,3,2,1,3,2,3,3,1,2,2,3,2,2,1,,Online resources for Young Adults  Blogging,
INQ-20070415011939-288399134,4/15/2007 1:36,5,4,3,4,Robyn Aguiar,robyn.aguiar@fresnolibrary.org,1,,,3,,,,,,,,,,,7,,,,,,,,,16,,,,,,,,,,,,1,3,5,1,2,3,,5,,7,1,1,2,3,4,,6,,,,,3,2,3,3,1,1,2,3,2,3,3,2,1,2,2,2,2,1,2,1,1,3,3,3,2,2,2,2,2,2,2,,,
INQ-20070415121010-1106986579,4/15/2007 12:20,5,5,5,5,Jill Stockinger,jill@rockmage.com,1,,2,3,,,,,1,2,3,4,,,,,,,11,12,,,15,16,,18,,20,,,,,,,,1,2,2,1,,3,4,5,,7,1,1,2,3,4,5,6,7,,,,2,1,4,4,3,3,2,4,1,4,2,2,3,1,3,1,4,3,2,1,1,2,4,4,1,1,2,4,1,4,2,Lots of questions relating to using iPods- we tell customers they are 'on their own'- we do not know- we can show them a web site or books and magazine articles but no 'hands-on' help,"Current best web sites for LAW, MEDICAL, GENEALOGY,  ANTIQUES and Prices on Antiques, How to tell if something has a current copyright and who OWNS the copyright(Songs, Books), collecting books for fun and profit, how to tell if a book is a first edition or not  More 'Extreme Googling' classes in Sacramento area.",InFoPeople Training has been a trememdous help to me.  Thank you
INQ-20070415124712-658703137,4/15/2007 12:52,5,5,2,5,margaret esther,mlesther2002@yahoo.com,1,,,3,,,,,1,,,,,,7,,,10,11,,,,,16,,,,,,,,,,,,2,2,1,1,,,,5,,,1,1,2,,4,,,,,,10,3,4,4,3,2,2,1,3,1,3,2,3,2,2,2,1,3,1,1,1,2,3,3,3,3,2,2,3,2,3,3,,,
INQ-20070415233435-998301480,4/15/2007 23:48,5,5,3,5,Sean Aragon,seanescalona@yahoo.com,1,,,3,,,,,1,,3,,,,,8,9,10,11,12,,,15,16,,18,,20,,,,,,,27,2,3,5,1,2,,4,5,6,,1,1,2,3,4,5,,,,,,1,1,4,4,4,1,1,4,1,3,2,1,2,1,2,2,4,2,2,2,2,2,3,2,1,1,2,3,2,3,2,"Dealing with teens, mentally ill, staff, supervisors  Computer troubleshooting  Teaching staff and public  Microfilm reader/printer maintenance",Ones that have to do with the areas I mentioned above.,I think InfoPeople provides a much needed function for library staff.
INQ-20070416101032-1603428893,4/16/2007 10:17,5,6,5,5,Sharon Fujitani,sfujitan@calpoly.edu,2,,,3,,,,,,,,,,,,,9,,11,,,,,,,18,,,,22,,,,,,1,3,5,1,,3,,5,6,,3,,,,,,,,,9,,4,4,4,4,4,2,2,2,2,2,2,2,3,2,3,2,3,2,2,2,2,2,2,3,1,1,3,2,1,2,4,,,
INQ-20070416105822-1062892376,4/16/2007 11:06,5,4,4,2,Anita Bartalini,Abartalini@saclaw.org,4,,,,4,,,,1,,,,,,,8,,,,,,,,,,18,,20,,,,,,,27,1,3,2,1,,3,4,5,,7,3,,,,,,,,8,,,2,4,4,2,4,2,2,3,3,3,3,3,3,2,3,3,3,2,3,2,2,2,3,3,2,2,3,3,3,3,4,,,
INQ-20070416110432-1148883102,4/16/2007 11:14,5,4,2,4,Michael Daubenmire,MDaubenmire@saclaw.org,7,,,,4,,,,,,,,,6,,,,,,,,,,,,18,,20,,,,,,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,,,7,8,,,3,4,4,1,4,2,3,2,2,3,2,2,4,4,4,3,4,4,3,4,1,3,3,3,3,2,4,4,2,3,4,"We are cancelling many print subscriptions and replacing them with online or electronic versions. I am very slow at creating new catalog records for these electronic resources, and outside training would help me to do it better and faster.","I'd like to take a workshop on serials cataloging, and another workshop on electronic resorces.","I have benefitted from every InfoPeople workshop I have attended. I like workshops on the fround better than online, but I'm willing to do online if that's what's available."
INQ-20070416113639-709079479,4/16/2007 11:41,5,4,5,5,Sandra Tauler,stauler@calexico.ca.gov,1,1,,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,,,,5,,7,1,1,,3,,,,,,,,1,2,2,3,1,2,1,3,2,3,2,1,1,1,2,2,2,1,2,2,1,2,2,2,1,1,1,1,2,1,1,,,Please continue to offer the Basic Library Skills courses.  They are very beneficial for entry level staff.
INQ-20070416120404-649975996,4/16/2007 12:22,5,6,5,5,Louise Hodges,lhodges@kings countylibrary.org,1,1,2,3,,,,,1,2,3,,,,,,,,,,,,15,,17,,,,,,,,,,,2,2,1,1,,3,,5,,7,1,,2,3,,,,,,,,2,1,1,3,1,2,1,2,2,2,1,3,2,2,2,2,3,1,3,1,1,1,3,3,1,1,2,2,3,1,1,,Webpage design    Technology related curriculum for in-house tech staff whose tech training has been on the job but would like to learn more.      More weeding workshops with an emphasis on its importance as part of collection development    Children's services and literature for nn-professionals.,For those of us in smaller libraries it is difficult to send staff to trainings.  Webcasts and online classes are a great help but nothing beats face to face.  It is helpful to have trainings in areas such as Fresno so those of us in the Central Valley have the opportunity to send more staff.
INQ-20070416123323-917007283,4/16/2007 12:41,5,5,2,,Ramona M. Trejo,rtrejo@csufresno.edu,2,,,,,,,7,,,,,,,,,,,,,,,,,,,,,,,,,,,27,3,3,5,,,3,,,,,3,1,2,,4,5,6,,8,9,,1,1,1,2,2,2,2,2,2,2,2,2,1,1,1,1,1,2,2,1,1,1,1,1,1,1,1,2,1,3,2,,,
INQ-20070416131233-1193162962,4/16/2007 13:24,5,5,5,5,andrea burkenroad,aburkenroad@msn.com,1,,,3,,,,,1,,3,,,,,,,,,,,,15,16,,18,,,,,,,,,27,1,3,5,1,,,,,,,1,1,2,3,4,5,,,,,,2,2,3,3,4,1,2,3,1,1,4,3,4,1,4,1,3,2,2,2,1,2,4,4,1,1,3,4,3,4,4,,Dealing with difficult people (patrons and/or fellow employees),My apologies for my late submission but I was on vacation.
INQ-20070416131636-1204263937,4/16/2007 13:44,5,6,1,3,,,1,,,,4,,6,,,,,4,,,,,,,,,,,,,,,,,,,,,,,,1,3,2,,2,3,,,,,3,1,2,3,,,,,,,,2,1,2,1,2,1,1,1,1,2,1,1,1,1,1,1,1,2,1,2,1,2,1,2,1,2,1,2,1,2,1,,,really prefer the self-paced classes as often time is short for the limited-window opportunities