Infopeople Workshop - Reference Interview Skills

An Infopeople Workshop - January-March 2004

Workshop Description - html

Workshop Materials

• Agenda - doc [126k] - pdf [18k]
• PowerPoint Presentation - ppt [205k]
• Peer Coaching Bibliography/Webliography - doc [24k] - pdf [8k]
• Reference Interview Bibliography/Webliography - doc [37k] - pdf [17k]
• Exercises
  • Exercise 1: Reference Interview Scenarios - doc [33k] - pdf [10k]
  • Exercise 2: Identifying Interviewing Skills to Work On - doc [31k] - pdf [11k]
  • Exercise 3: Scenarios, Focus on Using Open-Ended Questions - doc [28k] - pdf [11k]
  • Exercise 4: Scenarios, Focus on Neutral Questioning - doc [27k] - pdf [10k]
  • Exercise 5: Scenarios, Putting It All Together - doc [27k] - pdf [11k]
  • Exercise 6: Practice Coaching with the MRB Checklist - doc [29k] - pdf [11k]
• Handouts
  • ALA Guidelines for Behavioral Performance - pdf [18k]
  • Reference Interview: A Common-Sense Review - pdf [11k]
  • Coaching Checklist: Evaluating Library Reference Negotiation - doc [23k] - pdf [8k]
  • Making Peer Coaching a Success - doc [28k] - pdf [15k]
  • Extra Scenarios for Practice - doc [27k] - pdf [11k]
  • Model Reference Behaviors Checklist - doc [50k] - pdf [7k]
  • Open-Ended Questions for Reference Interviews - doc [41k] - pdf [10k]