Infopeople Workshop - Cutting Edge Customer Service Techniques for Libraries: Learning from Fish and Pickle!

An Infopeople Workshop - March-May 2005

See Past Workshops Introduction for information about viewing the .pdf and .doc formats.

Workshop Description - html

Workshop Materials

  • PowerPoint Presentation - ppt [211k]
  • Exercises
    • Action - doc [31k] - pdf [7k]
    • Be ThereTM - doc [33k] - pdf [16k]
    • What Keeps You from Changing - doc [31k] - pdf [14k]
    • Choose Your AttitudeTM - doc [32k] - pdf [16k]
    • Make Their DayTM - doc [33k] - pdf [17k]
    • Incorporating PlayTM at Work - doc [32k] - pdf [15k]
  • Handouts
    • Low- and No-Cost Customer Service Improvements - htm [6k]
    • Ways to Play - doc [32k] - pdf [23k]