Infopeople Workshop - Reference Interview Skills for Public Library Staff

An Infopeople Workshop - February-June 2008

See Past Workshops Introduction for information about viewing the .pdf and .doc formats.

Workshop Description - html

Workshop Materials

  • Handouts
    • Effective Reference Workbook - doc [715k] - pdf [243k]
    • Open, Closed and Sense-making Questions—Examples and When to Use - pdf [18k]
    • RUSA Reference Guidelines - pdf [142k]
    • Action Plan for Improvement - pdf [19k]