Infopeople Workshop - Reference Interview Skills for Public Library Staff

An Infopeople Workshop - February-June 2008

See Past Workshops Introduction for information about viewing the .pdf and .doc formats.

Workshop Description - html

Workshop Materials

• Handouts
  • Effective Reference Workbook - doc [715k] - pdf [243k]
  • Open, Closed and Sense-making Questions—Examples and When to Use - pdf [18k]
  • RUSA Reference Guidelines - pdf [142k]
  • Action Plan for Improvement - pdf [19k]

For information about training, or using materials found on this website, please contact the Infopeople Project Assistant by email at assist@infopeople.org or by phone at 650-578-9685.

© 2010 Infopeople Project. Material on this website is licensed under a Creative Commons License. The Infopeople Project is supported by the U.S. Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered in California by the State Librarian.