An Infopeople Workshop - October-December 2009
Workshop Description - html
Workshop Materials
- Agenda - doc
- PowerPoint Presentation - ppt [2.5mb]
- Handouts
- Calculating Time Saved - doc [25k]
- Feedback Card - doc [25k]
- Customize Their Experience - doc [25k]
- Nail the Basics - doc [40k]
- Positive & Negative Language - doc [36k]
- Examples
- Customer Types - doc [40k]
- How Complicated Is It to Use a Library Catalog - doc [40k]
- Petaluma Sample Audio Tour - wav [545k]
- Petaluma Audio Script: Sample - doc [29k]
- Possible Kiosk Screen for Customers - doc [40k]
