Infopeople Workshop - Fully Engaged Customer Service
An Infopeople Workshop - January 2009-July 2010
Workshop Description - html
Workshop Materials
- Agenda - doc
- Handouts
- Background - doc [25kb]
- Pre-Workshop Exercise - doc [28kb]
- Start Developing a Customer Service Philosophy - doc [30kb]
- Suggest Customer Friendly Phrases and Questioning Techniques - doc [43kb]
- Customer Service Behaviors Checklist - doc [43kb]
- Buddy Action Plan - doc [37kb]
- Service Behavior Matrix - xls [31kb]
- Summary - doc [33kb]
- Take It Back to the Library - doc [34kb]
- Bibliography - doc [27kb]