On-ground Workshops

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Instructor: Lisa R. Bartle
Keywords: Computer skills - software, Internet 		Coming Soon
Communicating Up!
Instructor: Gail Griffith
Keywords: Communication and interpersonal skills 		May-Jun 2008
Customer Service in a Self-Check World
Instructor: Cheryl Gould
Keywords: Customer service 		Jun - Sep 2007
Library Branch Management
Instructor: Hillary Theyer
Keywords: Supervision and management 		Mar - Jun 2008
Making Difficult Conversations Easier
Instructor: Edmond Otis
Keywords: Communication and interpersonal skills, Customer service 		Coming Soon
Reference Interview Skills for Public Library Staff
Instructor: Mary Ross
Keywords: Public service, Reference 		Schedule pending
Show It Off: Techniques for Increasing Circulation through Merchandising Your Collection and Services
Instructor: Kathy Schalk-Greene
Keywords: Marketing and publicity 		May-Jul 2008
Simply Irresistible: Storytimes for Newborns to Two Years
Instructor: Colleen Willis
Keywords: Children's services, Literacy, Public service 		Jan - Apr 2008
Techniques for Helping the Public Serve Themselves
Instructor: Cheryl Gould
Keywords: Customer service, Public service 		Jan - Apr 2008
Tutorials 2.0: Teaching the Public and Training Staff with Online Screencasts
Instructor: Steve Garwood
Keywords: Bibliographic instruction, Computer skills - software, Internet, Public service, Training, Web 2.0 		Mar - May 2008