Cheryl Gould

Cheryl has been a training consultant for Infopeople since 1996. She has delivered workshops on a wide range of topics including: Increasing computer competency, search skills, Training the Trainer, Word, Powerpoint, Libris Design, Mastering Tough Public Service Situations and Cutting Edge Customer Service Techniques. Recent additions to her toolbox include helping organize library staff days and acting as MC and playground director throughout the day to facilitate people getting to know each other, have a bit of fun and stay energized. Cheryl has worked with over 100 different instructors to create workshops on more than 150 different topics of interest to California libraries. Her current role as Training Consultant for Infopeople keeps her involved in all of the Infopeople workshops and allows her to not only spread the gospel of strong training techniques, but to keep current on what's going on in libraries around the state.

Instructor for:

Eureka! Leadership Program Phase 2 Wrap Up - 2007
Customer Service in a Self-Check World - 2007
Cutting Edge Customer Service Techniques for Libraries: Learning from Fish and Pickle! - 2005
Getting the Most From Your Browser - 2001
Helping the Public Use Public Access Computers - 2005
Increase Your Computer Competency - Practical Tips and Tricks - 2005
Introduction to Distance Education (distance learning course) - 2001
Introduction to the Internet - 1999, 2003
K12 Resources - 1999
Mastering Tough Public Service Situations - 2001, 2003, 2004, 2005
New Customer Service Techniques for Libraries: Learning from Fish and Pickle - 2004, 2005
On the Spot Training - 2004
Teaching the Public to Use the Internet - 2000, 2001, 2003
To Turn the Computer Off, Press 'Start': Making Sense of Windows - 2002, 2004
Training the Trainer - 2003
Train the Trainer Library Workshops: Designing Effective Training - 2004
Train the Trainer Library Workshops: Developing Materials - 2004
Train the Trainer Library Workshops: Library Training A-Z - 2004
Train the Trainer Library Workshops: Presentation Skills - 2004

Student Comments

"Cheryl Gould is a great instructor! Her teaching tools and techniques are fun but informative at the same time. I had a great day!"

"Cheryl's pace of presenting material was excellent. She made learning FUN!"

"This course motivated me. I've been in a funk and needed a push w/in myself to make some changes at work (and at home)"

"What I found most valuable was the easy going and pleasant atmosphere. I'll use the skills I've learned to be positive and do the best I can to provide good service. Thank you for a wonderful training"