Marie Radford

Marie L. Radford, Ph.D. is an Associate Professor at the Rutgers University School of Communication, Information and Library Studies. Previously, she was Acting Dean and Associate Professor of Pratt Institute's School of Information and Library Science in New York City. She holds a Ph.D. in Communication, Information Studies & Library Science from Rutgers University and an MS in Information Studies from Syracuse University. Marie currently teaches graduate courses in Management of Libraries and Information Centers, Interpersonal Communication for Information Professionals, and Reference Sources and Services.

Her Radford Research consulting practice specializes in training and service evaluation. Marie's dynamic presentation style is well-known and she has given numerous workshops on topics that include: time management, customer service excellence, conflict management, and positive approaches to problematic people. She gives frequent keynote speeches and scholarly papers at national library  and communication conferences and publishes widely in academic journals. She has published three books, the latest being Virtual Reference Service: from Competencies to Assessment (Neal-Schuman, 2008).  She blogs at Library Garden and her website is: scils.rutgers.edu/~mradford.