Check out a new workshop offering from Infopeople: New Customer Service Techniques for Libraries: Learning from Fish and Pickle. Sessions have been added and are open for registration. What's it all about?
The best customer service experiences are rewarding for both the customer and the staff. As libraries are pressed to do more with less and demands for service just keep increasing, techniques that keep the customer service equation balanced and positive are more important than ever. This course encapsulates the lessons of cutting edge customer service approaches such as the FISH! philosophy and Bob Farrells Give Em the Pickle and applies them to the library setting.
So go fish!