In response to numerous requests for "a basic customer service workhshop," we are pleased to announce four sessions of the new workshop "Customer-Friendly is More Than an Attitude." The workshop will be offered in Fairfield, Fullerton, Los Angeles, and Sacramento. For a complete description and to register, go to /WS/workshop/Workshop/187?destination=WS/workshop/Workshop/187.
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Customer-Friendly Is More Than an Attitude