Designing Customized Library Services: Book-a-Librarian and BookMatch
Tuesday, September 14, 2010
Libraries are famous for their service, but it can be difficult to balance in-depth answers when time is always at a premium. This webinar provides two models for creating detailed patron service. Book-a-Librarian demonstrates a model for 1-on-1 detailed reference service, while BookMatch offers a method for crowdsourced readers' advisory.
We will examine how these services were set up at Skokie Public Library, and discuss procedures and policies for implementing similar resources at your own organization.
Those attending the webinar will:
- Understand the value of customized library services
- Learn about the function of 1-on-1 and crowd-sourced models
- Be able to develop policies and procedures for launching custom services successfully
- Discuss how to use these services as a model for further staff development
Pre-webinar assignment: Before attending the webinar, make a list of topics your library would feel comfortable with providing on a 1-on-1 basis, ones you could stand to learn more about, and any you think should be off limits. We’ll discuss them in the chat sessions.
This one-hour webinar will be of interest to Public Library staff, Reference staff, and Readers' Advisory staff.
Webinars are free of charge and registration is only done on the day of the event on the WebEx server. No passwords are required.
Speaker: Toby Greenwalt
- Speaker's slides
- Chat from webinar