E-Government Resources: Connecting Library Users to Services and Information
UNFORTUNATELY THIS COURSE HAS BEEN CANCELLED. Sorry for any inconvenience.
An Infopeople Online Learning Course
Dates: Tuesday, April 24, 2012 – Monday, May 21, 2012
Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others (about payment)
Instructor: Laura Cadra
As federal, state, and local governments eliminate printed forms and even close service outlets, libraries are on the front lines of connecting their users with online or "e-government" resources. In a recent study, 63% of libraries reported that providing access to government information is one of the most critical Internet services they provide. Patrons are using library computers to fill out Social Security forms, research Medicare prescription drug benefit programs, file court petitions, renew drivers' licenses, and obtain passports.
To help these library users, you must be able to efficiently navigate this sea of online information and offer strategies for locating and using the e-government resources and services they need.
Whether you answer reference questions or select content for a library webpage, this course will help you:
- Identify the key types of government information available online
- Understand issues related to accessing e-government resources in libraries
- Identify user groups which can benefit most from e-government resources
- Assist your patrons with federal and state websites offering government benefits, services, and employment
- Explore websites on citizen and resident responsibilities
- Review and recommend specific e-government resources for inclusion in your library website and online catalog
As a result you'll be able to match free, high-quality e-government resources with user needs for information about Social Security, immigration, taxes, voting, statistics, and many other topics.
Course Description: This four-week online course will help you understand the important role libraries play in connecting their users to e-government resources. Through readings and guided exercises, you will explore federal, state, and local government websites targeted to specific populations, such as veterans and job seekers, as well as websites with information on government obligations such as taxes, law, and licensing. The focus will be on practical, real-life approaches using typical reference questions, information needs, and homework assignments. Discussions will explore how e-government impacts the use of public access computers and how libraries are creating guides and pathfinders to government services.
Preliminary Course Outline: Using an Internet connection and web browser, you will log in to the Infopeople online learning site and complete the following learning modules:
- Week 1: Getting Acquainted with Government Information
- The evolution to e-government
- Types of information available from federal, state, and local governments
- Major portals for e-government
- Week 2: Government Benefits and Assistance
- E-government resources for job seekers and the unemployed
- E-government resources for veterans
- E-government resources for families and individuals
- Week 3: Citizen and Resident Responsibilities
- Federal and state tax information websites
- Voter information websites
- Federal and state law websites
- Professional licensing websites
- Week 4: Enhancing Your Reference Services with E-Government Information
- Statistics websites
- Health websites
- Identifying e-government resources for your library's website and online catalog
Time Required: To complete this course, you can expect to spend up to 2½ hours per week, for a total of 10 course hours. Each week's module contains readings and various options for assignments, discussions, and online meetings. You can choose the options most relevant to your work and interests. Although you can work on each module at your own pace, at any hour of the day or night, it is recommended that you complete each week's work within that week to stay in sync with other learners.
Who Should Take This Course: Library staff members who provide reference services to adults as well as those who are responsible for identifying resources to add to the online catalog or the library website. The emphasis will be on federal, state, and local e-government resources.
Online Learning Details and System Requirements may be found at: infopeople.org/training/online_learning_details.
Payment: Your invoice will be emailed to the email address of the person who completed the registration. If that is not the person paying the invoice please forward invoice to the appropriate person. Payment is due within 30 days. If you have any questions about your invoice or payment please contact Gini Ambrosino at email@example.com.
Course Start: This online learning course starts on Tuesday, April 24, 2012.
After the official end date for the course, the instructor will be available for limited consultation and support for two more weeks, and the course material will stay up for an additional two weeks after that. These extra weeks give those who have fallen behind time to work independently to complete the course.
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