Infopeople Workshop - Communication Skills for Front Line Library Staff
An Infopeople Workshop - September 2004-January 2005
Workshop Description - html
Workshop Materials
- Agenda - doc [124k] - pdf [18k]
- PowerPoint Presentation - ppt [224k]
- Bibliography - doc [29k] - pdf [9k]
- Exercises
- Exercise 1: Identify Which Behaviors Work Best to Build Rapport - doc [24k] - pdf [8k]
- Exercise 2: Improve Communication with the "Good and Better" Feedback Model - doc [27k] - pdf [8k]
- Exercise 2: Reading Paragraphs - doc [27k] - pdf [8k]
- Exercise 3: Identify How Behavior Can Affect People - doc [25k] - pdf [16k]
- Exercise 3a: The Library User - doc [23k] - pdf [7k]
- Exercise 3b: The Library Employee Who Communicates Well - doc [23k] - pdf [7k]
- Exercise 3c: The Library Employee Who Communicates Poorly - doc [25k] - pdf [8k]
- Exercise 3d: The Observer- doc [23k] - pdf [7k]
- Exercise 4: Identify How Matching Speed, Rhythm and Space Can Affect People - doc [25k] - pdf [15k]
- Exercise 4a: The Library User - doc [23k] - pdf [7k]
- Exercise 4b: The Library Employee Who Communicates Well - doc [24k] - pdf [8k]
- Exercise 4cd: The Observer(s) - doc [23k] - pdf [7k]
- Exercise 5: Design a Project and Test How Behavior Change Can Work - doc [28k] - pdf [9k]
- Handouts