Infopeople Workshop - Cutting Edge Customer Service Techniques for Libraries: Learning from Fish and Pickle!

An Infopeople Workshop - March-May 2005

Workshop Description - html

Workshop Materials

• PowerPoint Presentation - ppt [211k]
• Exercises
  • Action - doc [31k] - pdf [7k]
  • Be There^TM - doc [33k] - pdf [16k]
  • What Keeps You from Changing - doc [31k] - pdf [14k]
  • Choose Your Attitude^TM - doc [32k] - pdf [16k]
  • Make Their Day^TM - doc [33k] - pdf [17k]
  • Incorporating Play^TM at Work - doc [32k] - pdf [15k]
• Handouts
  • Low- and No-Cost Customer Service Improvements - pdf [78k]
  • Ways to Play - doc [32k] - pdf [23k]