Infopeople Workshop - Customer Service Skills for Culturally Diverse Communities
An Infopeople Workshop - April-November 2007
Workshop Description - html
Workshop Materials
- Agenda - doc [44k] - pdf [18k]
- PowerPoint Presentation - ppt [237k]
- Bookmark File - doc [35k] - pdf [11k]
- Exercises
- Ex. 1: Exploring My Own Expectations as a Customer - doc [28k] - pdf [7k]
- Ex. 2: Plan for Providing Great Multicultural Customer Service - doc [36k] - pdf [10k]
- Ex. 3: What are My Own Communication Style and Values? - doc [53k] - pdf [13k]
- Ex. 4: Simulation: Greeting, Inquiry, Service - doc [29k] - pdf [7k]
- Ex. 5: Idioms from Different Cultures - doc [29k] - pdf [7k]
- Ex. 6: Identifying What Needs to be Translated - doc [29k] - pdf [8k]
- Handouts