An Infopeople Workshop - February-May 2007
Workshop Description - html
Workshop Materials
- Agenda - doc [36k] - pdf [19k]
- Exercises
- Ex. 1: Learning from the Competition - doc [28k] - pdf [7k]
- Ex. 2: Cut and Cut Again - doc [26k] - pdf [7k]
- Handouts
- List Five Things - doc [25k] - pdf [5k]
- Customer Service Walkabout Checklist - doc [118k] - pdf [966k]
- Ideas for Merchandising Library Materials - doc [27k] - pdf [8k]
- Retailing and Wayfinding for Libraries - doc [87k] - pdf [39k]
- Follow Up Action Items - doc [27k] - pdf [7k]
