Infopeople Workshop - Dealing with Difficult People: Making Libraries Safe & Sane
An Infopeople Workshop - October 2007-April 2008
Workshop Description - html
Workshop Materials
- Agenda - doc [47k] - pdf [21k]
- PowerPoint Presentation - ppt [299k]
- Exercises
- Ex. 1: Your Personal Three - doc [34k] - pdf [15k]
- Ex. 2: Room for Improvement - doc [30k] - pdf [6k]
- Ex. 4: Walking the Walk - Nonverbal Communication for the 10% - doc [35k] - pdf [15k]
- Ex. 5: The "Communication Two-step" - doc [31k] - pdf [8k]
- Ex. 6: Let's Get Good at Passing the Buck! - doc [33k] - pdf [8k]
- Handouts