The Skill-Building Supervisor #4: Managing Conflict: Communicate - Clarify - Commit

Monday, October 17, 2005

Managing Conflict: Communicate - Clarify - Commit

Conflict at work is inevitable and not always counterproductive. Supervisors need to feel more comfortable working with people who are dissatisfied with issues, problems, or personality clashes. It's important for cohesion and productivity to know how to mediate conflict between employees or departments.

We'll also look at a coaching model to help you supervise your Shining Stars, Plow Pullers, Problem Children, and Smart Slackers.

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Speaker: Dr. Steven Albrecht

Handouts

• Speaker's slides: ppt [1.1mb] - pdf (3 slides per page) [36kb]
• Speaker's Handouts:
  • Handout One: doc [32kb] - pdf [20kb]