The Skill-Building Supervisor #4: Managing Conflict: Communicate - Clarify - Commit
Monday, October 17, 2005
Managing Conflict: Communicate - Clarify - Commit
Conflict at work is inevitable and not always counterproductive. Supervisors need to feel more comfortable working with people who are dissatisfied with issues, problems, or personality clashes. It's important for cohesion and productivity to know how to mediate conflict between employees or departments.
We'll also look at a coaching model to help you supervise your Shining Stars, Plow Pullers, Problem Children, and Smart Slackers.
Webinars are free of charge and registration is only done on the day of the event on the WebEx server. No passwords are required.
Speaker: Dr. Steven Albrecht
- Speaker's slides: ppt [1.1mb] - pdf (3 slides per page) [36kb]
- Speaker's Handouts: